Customer Reviews for J&J Rentals
(Distribuidor de U-Haul del vecindario)

677 comentarios

2514 1st St   Alamosa, CO 81101
(Turn opposite of McDonald's)

(719) 589-8394

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(719) 589-8394

2514 1st St
Alamosa, CO 81101
(Turn opposite of McDonald's)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Extraordinario servicio al cliente

JOHNSA P. 
Clasificación:
5.0

very friendly, helpful, helped me finish what the other could not do.

Rich P. 
Clasificación:
5.0

There was an issue returning my rental. On my contract agreement it stated my destination location was Bremerton, WA then I received several calls from Tacoma, WA location mandating that I need to return my rental to their location which is 1 hour away. The Uhaul representative at Tacoma 6th ave location was rude and no customer service at all and even threatened me that I will get charged double if I return my rental at a different place. My question is how in the world my return location changed from Bremerton to Tacoma without my knowledge? Good thing the issue was straightened out after calling uhaul customer service for the 3rd time. The customer service at the Kitsap Way Bremerton, WA was excellent and they did a very good job!

MICHELLE W. 
Clasificación:
5.0

Already perfecr

Jonathan M. 
Clasificación:
5.0

Fast and efficient.

Bryan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray T. 
Clasificación:
5.0

Best Uhaul in Alamosa.

DEBBIE D. 
Clasificación:
5.0

Very nice and helpful associates

NATALIN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY T. 
Clasificación:
1.0

Was ultimately charged double for a one day rental - expected a $30.12 charge but was pegged for $58.27. Trailer was picked up and returned on the same day at the same rental facility during business hours.

HEINZ PETER B. 
Clasificación:
2.0

Had a pickup truck reserved. They gave it to someone else. Had to use a box truck. Made the job very difficult. Why did I bother to reserve a truck? Staff was secretive with billing. Used her cell phone. I could not see what was going on. Price seemed higher than expected. Questioned her about it. She puts more numbers in cell phone. Magically, it is $60 less. The amount I was expecting. Had to beg her for a print out.

ERIC L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
3.0

No one was there on a Saturday

Benny R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MALCOLM H. 
Clasificación:
5.0

The service was very friendly and satisfactory will use again amd recommend 👍

Leslie R. 
Clasificación:
5.0

Very helpful people. I was in and our within 10 minutes and everyone there was very helpful.

omar G. 
Clasificación:
3.0

Have the right thing we rented and also be more attentive.

DOMINIC S. 
Clasificación:
4.0

Good pick up.

TEDDY W. 
Clasificación:
5.0

Thanks 😊

Chris A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marco R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONSTANCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND W. 
Clasificación:
5.0

Everyone there was real nice. Only problem was uhaul wanted to charge me more and no one could figure out why.

BRUCE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin W. 
Clasificación:
5.0

The app to check the vehicle in was not working, other than that, the location was good

AARON E. 
Clasificación:
5.0

The folks at J & J Rental were fabulous! They were so helpful and very compassionate.

CHANDLER S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

I was really happy with the whole experience.. For what I needed, this was awesome!

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

james G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis R. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE S. 
Clasificación:
1.0

The keys to the truck were not in the lockbox when I arrived on Sunday AM for the after-hours pickup. Make sure the keys to the truck are in the lockbox for after-hours pickup. Two different U-Haul agents tried multiple times to contact someone at J&J since all I needed was for someone to open the building and give me the key. It wasn't until Sunday afternoon that Katie, the U-Haul service agent, was able to make contact with a J&J person, who then came to the site and gave me the key. I held up my end of the deal by paying, providing required identifications, installing the U-Haul app, etc. U-Haul didn't hold up their end.

Kenneth B. 
Clasificación:
2.0

El cliente no dejó un comentario.

OLIVIA R. 
Clasificación:
2.0

El cliente no dejó un comentario.

ALLAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise N. 
Clasificación:
5.0

El cliente no dejó un comentario.

sara D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natan William S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
5.0

Not a thing. I was treated promptly and courteously thank you.

GEORGE THOMAS W. 
Clasificación:
1.0

The counter lady was so rude. We needed to know which location to drop off the truck. She blew us off and acted like it was not her problem

ABIGAIL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAKE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONDRA E. 
Clasificación:
5.0

The customer service was excellent. Thank You!!! It would be a value add if the center adds the sale of tow light connectors and maintenance service for cars that come to get trailers.

Genzeb T. 
Clasificación:
5.0

Fastest check in ever. Staff was emailed by the reservation system that I would be returning the unit. They counted my rented blankets, asked if anything needed to be taken care of, and that was it. Receipt was emailed to me.

Heinz Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATISHA C. 
Clasificación:
3.0

No choice of where to get UHaul. Truck had no gas to start with. Customer service was poor. 5 conversations going on while I was trying to rent truck.and get information. More concerned about employee conversations going on than helping me or answering my questions. Did not explain well...send texts to a business land line- never was told about a text!

deboah C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIANG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony M. 
Clasificación:
4.0

Very helpful in trying to accommodate my needs in getting appliances moved. It's a busy place and the ladies at the front desk do an excellent job in working with customers as well as answering the phone , scheduling and providing information as well as options.

Lyndal W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEEANN H. 
Clasificación:
5.0

Customer Service and the guy that unhooked the trailer were very friendly and professional

LUTHER M. 
Clasificación:
5.0

If you rent a trailer here double check their work hooking it up, our guy forgot to hook up the emergency brake chain and routed to wiring for the lights wrong and caused two fuses in our truck to blow and strand us 3 1/2 hours from home overnight!!!

Glen C. 
Clasificación:
5.0

I would like to recommend that you also rent cars as they are v in Great demand here in the valley.

NANCY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BILLY U. 
Clasificación:
5.0

Personal amable

Jeffrey G. 
Clasificación:
3.0

J&J Rentals is understaffed. The desk personnel need more help. Your policy of not guaranteeing a truck until about 20 hours prior to a rental causes stress and makes planning difficult.

WILLIAM W. 
Clasificación:
5.0

Very accommodating and professional. Thank you

Deborah H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzanne H. 
Clasificación:
5.0

Very professional no problems

Jose O. 
Clasificación:
4.0

although the equipment was clean inside, the outside was dirty & the windshield was hard to see through because of dead bugs. the store advertised that it opened at 8:00 am on saturday but no one was present at 9:00am

Chris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carman H. 
Clasificación:
5.0

Your customer service is top notch, the ladies in front are amazing.. so helpful and kind. The owner was pleasant and helpful, prices are reasonable and the products and equipment are excellent. Thank you for everything!!!

DONNA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRAVIS C. 
Clasificación:
3.0

The chain was hanging. They needed to tie it up.

carolyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
3.0

I reserved a 6x12 they give me a 5x9 .Had to wait 1 hour 15 minutes for the right one. The lady got mad because I told her I didn't reserved a 5x9 . She made out the papers and with a big smile said she changed price too. It wasn't about money too me I just wanted my 6x12. I told my wife she is going to get me. I could tell by her attitude, sure enough she charged me for fender damage 69 Dollars and I know I didn't do anything to the trailer. WHAT A BITCH . She uses her God like powers to punish those she chooses. I'll go to Budget next time.

JAMES T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Casey M. 
Clasificación:
1.0

These people are stupid and the worst customer service. Someone better contact me or my attorney will contact you!! Don't rent from these thieves. Buyer be aware!!!!

AARON B. 
Clasificación:
3.0

El cliente no dejó un comentario.

LOUIS I. 
Clasificación:
5.0

Keep it friendly and knowledgeable for each renter. Clean organized outlet.

DEAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine W. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD W. 
Clasificación:
4.0

Love is key

DHARMARATA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND M. 
Clasificación:
3.0

Make sure that when people rent things like a dolly or furniture pads, that they're in the truck and ready for when people use the app to pick up the truck when that location is closed, that they actually get what they paid for. Also, if someone rents a 10ft truck and uhaul OVERBOOKS the same truck and forced you to take a 15ft, the customer shouldn't have to pay an extra 10 dollars for the company's mistake.

Autumn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HALEY G. 
Clasificación:
5.0

You could offer Vet an senior discounts.

EILEEN B. 
No se han enviado comentarios para esta ubicación.

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