Customer Reviews for J&J Rentals
(Distribuidor de U-Haul del vecindario)

641 comentarios

2514 1st St   Alamosa, CO 81101
(Turn opposite of McDonald's)

(719) 589-8394

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(719) 589-8394

2514 1st St
Alamosa, CO 81101
(Turn opposite of McDonald's)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

I was really happy with the whole experience.. For what I needed, this was awesome!

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

james G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis R. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE S. 
Clasificación:
1.0

The keys to the truck were not in the lockbox when I arrived on Sunday AM for the after-hours pickup. Make sure the keys to the truck are in the lockbox for after-hours pickup. Two different U-Haul agents tried multiple times to contact someone at J&J since all I needed was for someone to open the building and give me the key. It wasn't until Sunday afternoon that Katie, the U-Haul service agent, was able to make contact with a J&J person, who then came to the site and gave me the key. I held up my end of the deal by paying, providing required identifications, installing the U-Haul app, etc. U-Haul didn't hold up their end.

Kenneth B. 
Clasificación:
2.0

El cliente no dejó un comentario.

OLIVIA R. 
Clasificación:
2.0

El cliente no dejó un comentario.

ALLAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise N. 
Clasificación:
5.0

El cliente no dejó un comentario.

sara D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natan William S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
5.0

Not a thing. I was treated promptly and courteously thank you.

GEORGE THOMAS W. 
Clasificación:
1.0

The counter lady was so rude. We needed to know which location to drop off the truck. She blew us off and acted like it was not her problem

ABIGAIL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAKE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONDRA E. 
Clasificación:
5.0

The customer service was excellent. Thank You!!! It would be a value add if the center adds the sale of tow light connectors and maintenance service for cars that come to get trailers.

Genzeb T. 
Clasificación:
5.0

Fastest check in ever. Staff was emailed by the reservation system that I would be returning the unit. They counted my rented blankets, asked if anything needed to be taken care of, and that was it. Receipt was emailed to me.

Heinz Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATISHA C. 
Clasificación:
3.0

No choice of where to get UHaul. Truck had no gas to start with. Customer service was poor. 5 conversations going on while I was trying to rent truck.and get information. More concerned about employee conversations going on than helping me or answering my questions. Did not explain well...send texts to a business land line- never was told about a text!

deboah C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIANG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony M. 
Clasificación:
4.0

Very helpful in trying to accommodate my needs in getting appliances moved. It's a busy place and the ladies at the front desk do an excellent job in working with customers as well as answering the phone , scheduling and providing information as well as options.

Lyndal W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEEANN H. 
Clasificación:
5.0

Customer Service and the guy that unhooked the trailer were very friendly and professional

LUTHER M. 
Clasificación:
5.0

If you rent a trailer here double check their work hooking it up, our guy forgot to hook up the emergency brake chain and routed to wiring for the lights wrong and caused two fuses in our truck to blow and strand us 3 1/2 hours from home overnight!!!

Glen C. 
Clasificación:
5.0

I would like to recommend that you also rent cars as they are v in Great demand here in the valley.

NANCY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BILLY U. 
Clasificación:
5.0

Personal amable

Jeffrey G. 
Clasificación:
3.0

J&J Rentals is understaffed. The desk personnel need more help. Your policy of not guaranteeing a truck until about 20 hours prior to a rental causes stress and makes planning difficult.

WILLIAM W. 
Clasificación:
5.0

Very accommodating and professional. Thank you

Deborah H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzanne H. 
Clasificación:
5.0

Very professional no problems

Jose O. 
Clasificación:
4.0

although the equipment was clean inside, the outside was dirty & the windshield was hard to see through because of dead bugs. the store advertised that it opened at 8:00 am on saturday but no one was present at 9:00am

Chris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carman H. 
Clasificación:
5.0

Your customer service is top notch, the ladies in front are amazing.. so helpful and kind. The owner was pleasant and helpful, prices are reasonable and the products and equipment are excellent. Thank you for everything!!!

DONNA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRAVIS C. 
Clasificación:
3.0

The chain was hanging. They needed to tie it up.

carolyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
3.0

I reserved a 6x12 they give me a 5x9 .Had to wait 1 hour 15 minutes for the right one. The lady got mad because I told her I didn't reserved a 5x9 . She made out the papers and with a big smile said she changed price too. It wasn't about money too me I just wanted my 6x12. I told my wife she is going to get me. I could tell by her attitude, sure enough she charged me for fender damage 69 Dollars and I know I didn't do anything to the trailer. WHAT A BITCH . She uses her God like powers to punish those she chooses. I'll go to Budget next time.

JAMES T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Casey M. 
Clasificación:
1.0

These people are stupid and the worst customer service. Someone better contact me or my attorney will contact you!! Don't rent from these thieves. Buyer be aware!!!!

AARON B. 
Clasificación:
3.0

El cliente no dejó un comentario.

LOUIS I. 
Clasificación:
5.0

Keep it friendly and knowledgeable for each renter. Clean organized outlet.

DEAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine W. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD W. 
Clasificación:
4.0

Love is key

DHARMARATA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND M. 
Clasificación:
3.0

Make sure that when people rent things like a dolly or furniture pads, that they're in the truck and ready for when people use the app to pick up the truck when that location is closed, that they actually get what they paid for. Also, if someone rents a 10ft truck and uhaul OVERBOOKS the same truck and forced you to take a 15ft, the customer shouldn't have to pay an extra 10 dollars for the company's mistake.

Autumn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HALEY G. 
Clasificación:
5.0

You could offer Vet an senior discounts.

EILEEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY JANE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN D. 
Clasificación:
2.0

Air conditioning didn't work for the 600 mile trip! Very uncomfortable. Also the passenger side window was slipping down through the trip. I have rented U-Haul a number of times over the past few years and this was a miserable trip. Not very happy!

CONOR H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

They were very helpful

YVETTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cara B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kyle G. 
Clasificación:
3.0

El cliente no dejó un comentario.

KYLE G. 
Clasificación:
5.0

Not a thing, very helpful and Apologetic. Mr.Randy Bridger

RANDY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittney R. 
Clasificación:
5.0

I was told someone would be in touch after the experience we had . If you follow through with that I'll be impressed. I live up in the mountains. There is no phone service. I can get texts , email , and FaceTime.

ANTHONY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

LESLIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

OBED J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
4.0

El cliente no dejó un comentario.

jim T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

Everyone at this location is AWESOME!!!!!

DIANE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA J. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
2.0

El cliente no dejó un comentario.

ELI J. 
Clasificación:
1.0

We tried to take the truck back to where we had left one 6 days previously. They no longer would take it. Gave us directions to JJ's but we couldn't find it. It took over an hour and a lot of driving around to leave the rental truck.

SUSAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary Anne H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
1.0

Had to go somewhere else as they said they did not take returns.

Benjamin P. 
Clasificación:
3.0

I should've posted on Facebook asking for a friend with a truck to help me! I originally rented a 9” cargo van at Alamosa Building Supply and budgeted accordingly. I was contacted the morning of my move when I was planning to pick up the van and I was told the “truck” was not returned by the previous customer and they needed to forward my reservation to a different location. When I asked to clarify about the truck I was told there are no 9” vans in the area. When the request for a vehicle was forwarded to a different location, my specifications and information were lost and the reservation wasn't set for the same amount of time, 24 hrs as opposed to 3 hrs for a move an hour away. Unfortunately, I wasn't able to get a definite answer of how much more I would be charged at any point in this ordeal for larger sizes, longer time, or gas, and was told by the first representative it probably would be about the same. I was extremely disappointed with the whole thing. Luckily J&J Rentals had a 10” truck available and it was through no fault of their own that I didn't get what I paid for. Their staff was kind and did a great job accommodating an unhappy customer (myself!) :-) Uhaul, please don't rent vehicles online that your stores don't have on location! Moves are costly enough and renting from Uhaul cost me an additional $30 for 1 more foot plus the additional cost of gas ($35 all together) for a truck as opposed to the van. The first representative was trying to set me up with a 15” truck which would've been way too big and concerning to drive. I can only imagine how much more it would have cost for a 15” truck. Good business would be not to fault the customer for a lack of resources by charging extra because you don't have what they ordered, but to follow through with an agreement and rent a vehicle at a loss for Uhaul doing your best to make sure it is a rare occurrence.

MICHELLE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

BENNY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

benny R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Austen R. 
Clasificación:
5.0

The customer service was amazing. My previous rental fell through and I had minutes to rent another. It was at the end of the day and they were probably pretty tired, but they did everything with a smile. They went above and beyond. Because of them we were able to provide food to over 600 people in our area.

Lisa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique G. 
No se han enviado comentarios para esta ubicación.

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