Came out and met me . Unhooked trailer and sent us on our way in short order.Clarence A.
Customer Reviews for J&J Rentals
(U-Haul Neighborhood Dealer)
Alamosa, CO 81101
(Turn opposite of McDonald's, Behind Town and Country Auto Mall, Look for Lifts in front of building.)
Services at this Location:
- Mon–Fri8 am–5 pm
- Saturday8 am–12 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They made it easy and fast. Thank you!CHRISTOPHER W.
the truck was clean and running when I arrived, although there must have been a cat sleeping in the front seat, as it smelled so strong of cat pee. I had to keep the windows down the entire drive from Alamosa to Colorado Springs.WRAYANNE W.
Customer did not leave a comment.Stanley M.
The drop off went very well. No issues at all. The only issue is with the company Uhaul. They changed the pickup site at the last minute adding distance and time. This would have been ok, but then we went 10 miles over the milage limit and were changed for the additional miles. Uhaul should be willing to pickup the additional miles as they (Uhaul) added additional miles by changing the pickup site. J&J Rentals is not at fault but the company Uhaul should do better than this.Darryl H.
Customer did not leave a comment.ambrosio M.
Customer did not leave a comment.Jacquelyn M.
They overcharged me by about $200 and I had to go through the issue of fixing it.Michelle G.
Very efficient operation. People very friendly and professional. Quick return, they did all the labor of disconnection. Highly recommend.Stephen S.
The back of the truck was Little dirty, I cleaned it myself â€¦..no biggieâ€¦The man who handled my transaction did an excellent job.Dale M.
Customer did not leave a comment.Elise R.
The place was closed. An employee came by, immediately said â€œwe close at noon, the hours are posted â€œ . I didn't receive anything giving their hours and was not comfortable just dropping the trailer and appliance dolly off.Elizabeth G.
Customer did not leave a comment.Ramon S.
Customer did not leave a comment.Preston W.
Customer did not leave a comment.Matthew N.
Ripped me off when I dropped off, they definitely should not be renting uhauls, very unprofessional.Alex P.
Customer did not leave a comment.Ramon S.
Customer did not leave a comment.Franklin T.
The truck has some technical issues that I reported and the excellemt staff at J&J took action right away.Jennifer J.
Customer did not leave a comment.Gloria C.
Customer did not leave a comment.Pamela W.
Please allow me to tell you how Uhaul (not this location, Uhaul Corporate) took advantage of me during this move, and how they did so explicitly and unapologetically. Let me preface this by saying I spent years working for a Uhaul dealer. I am 100% familiar with both the Uhaul process and the struggles the dealers face. My dealer was also in a rural, remote area. We often ran into instances where we did not have the equipment that was reserved and had to substitute into something bigger. What we NEVER did was make the customer pay for that. In fact, customers would get offered free miles or discounts to go pick up somewhere else if necessary. Something has clearly changed in Uhaul corporate culture because that is the opposite of what happened to me. I don't make a lot of money, but my dad died and the stuff has to get cleared out of his house somehow. Uhaul quoted me a rate, and then two days before the pickup date called to tell me I had to either get a 26' truck instead of the 15' I had reserved, or pick up over an hour and a half away (which would also cost me extra money). I was told this would cost me an extra $53. I was at work and busy so I attempted to reach out to Uhaul later to discuss it. I was told by a CSR via chat that normally upgrades like that do not incur an extra fee but that I had to talk to someone in scheduling. I talked to Aubrey. The first thing she said to me was that I was charged extra due to the change being a last minute request. I told her that was factually incorrect and that I was told the 26' was the only size truck available to me. She then informed me that her supervisor was the one who made the decision to charge me extra, and that the supervisor wasn't there, and that she herself was in fact in charge at that time. I explained to her my previous Uhaul experience, to which she expressed skepticism by repeating the phrase "if you worked at Uhaul". She then proceeded to inform me that decisions to not charge for forced upgrades is a regional one, and that due to supply and demand in that area, they were opting to force me to pay more. What she said to me in different words is that Uhaul was aware that I have zero other options given the fact that my move was scheduled in two days, and they were actively choosing to use that fact to squeeze more money out of me. It's unethical, and just plain soulless. Then they charged me $70 more at the point of sale. By that time, it wasn't even worth mentioning. It had already been made clear to me that Uhaul is only out to get as much money from me as possible, regardless of how they have to treat me to get it. So I hope that extra $70 lasts you guys, because it's the last you will ever see from me. I'll also make sure to tell everyone I know that Uhaul is a greedy company who takes advantage of desperate people who have no other choice. I can't leave my dead dad's stuff where it is, unfortunately. After I send this email, I'll be going and posting a review that says the same thing. I hope it doesn't end up on a specific dealership's page, but if it does, then that's what happens. So big thanks to Uhaul for kicking me while I'm down. Worthless piece of garbage company and I will pass my time in waiting rooms until I die finding public places to leave you awful reviews. This is the email I sent to the AFM and he didn't even respond. So I must conclude Uhaul doesn't actually care about what any of us think at all.HALEY G.
Rear bearings seemed weak (rear hubs got too hot to touch upon several inspections along the way) One or two tires has tread that was too low. Trailer was fairly clean.Dakota K.
Customer did not leave a comment.Randall W.
Customer did not leave a comment.Karala O.
TAKE THE TIME TO CHECK ALL TRUCKS FRONT ALINEMENTS, OUT OF ALINEMENT VEHICLES CAUSE EXCESSIVE FULE USAGE AND DANGEROUS. ALSO, YOU COULD GIVE MILITARY DISCOUNTS. THANK YOU.eileen B.
The main trouble is that U-Haul is just a side hustle for this business, and, frankly, for the location in Salida as well.Nathan S.
Customer did not leave a comment.John W.
Quick and easy. Very quick!!Evert B.
Customer did not leave a comment.dennis B.
Customer did not leave a comment.Jon W.
Customer did not leave a comment.JOANN T.
This was a wonderful process and the price was fair. Was not sure how much fuel we used with the 20 ft box truck, so I slightly overfilled the tank. Wish gaging fuel.used was a bit easier.Katherine P.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.Amy M.
Customer did not leave a comment.Juanita R.
Customer did not leave a comment.LARRY L.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.Roland G.
Customer did not leave a comment.DAVID H.
I got charged twice for the same vehicle... poor businessNaomi P.
I dropped off in Alamosa because the computer chosen site, Westcliff, was 1 1/2 hours further one way and over some major mountains. Still, Uhaul saw fit to charge a â€œwrong destinationâ€ fee. The person that rented the trailer to me said it would not be a problem.DAVIS C.
Customer service is impeccable!!! Best experience with uhaul ever. Will use this dealer again.LORAINE T.
Friendly and helpful people running this location. They have a large selection of equipment.Stephen M.
It was literally the quickest drop off and check out EVER! I happened to pull in when one of the staff was helping someone else to back in and then guided me back and unhooked me, total time from arrival to leaving was 7 minutes!raymond S.
Customer did not leave a comment.DAVID S.
Truck drop off was 60 mile from where I unloaded the truck.Michael G.
none needed.Kenneth P.
On the dashboard, directly over the speedometer is a decal about how "speedometer kills". While I appreciate the message, it only served to BLOCK my actual speed. So, seeing how fast I was going was an unnecessarily distraction!MARY W.
Customer did not leave a comment.Stephen M.
Great customer serviceJohn C.
Customer did not leave a comment.Aaron G.
Provide them the same service you did me and you will be fine.Holland S.
I have had only good experiences with the folks at J&J. Keep doing what you are doing.Douglas Z.
J&J has always been an incredible company. Took stock of the lights and fixed immediatelyCasey P.
Customer did not leave a comment.Jay M.
Customer did not leave a comment.Jamie R.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.Bryan B.
Greet/acknowledge customers/visitors when they arrive at the counter instead of ignoring them entirely for 9 minutes by talking amongst yourselves in the open, behind the desk, while the customer is waiting to be assisted and the customer is the only customer there. The customer service at this location today needed vast improvement. I felt unwelcome and ignored.Laurel Y.
Customer did not leave a comment.Alicia M.
Customer did not leave a comment.ANIER P.
Thanks for the gentleman who back the trailer in for me I can back a dump truck with a backhoe trailer but!! These little trailer are fast So give him big thanks!! he made it look so easy!!Donnie S.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.Alicia M.
Customer did not leave a comment.James M.
Customer did not leave a comment.James B.
Very professional and accommodating! Highly recommended!Eric A.
They didn't make me feel guilty when I brought the trailer back 9 days lateâ€¦ they just politely said, that'll be be $321 dollars please sir. 😂🤣👍David T.
Customer did not leave a comment.Gail B.
Customer did not leave a comment.francisco G.
Closed on SundaysMike A.
nothing for a normal rental....my complaint is with the UHaul system per se.....I wanted to rent a tow dolly for a one way rental a day after my first contact with UHaul.......come to find out the price had risen at least 80 dollars to go with a one way rental...so I sign up for "local" rental instead....so the bottom line is that UHaul lost out on a minimum of $40 for a one way rental, that I would have gladly paid.....I had to worry about and deal with a one day round trip rental, a big hassle/concern for me, and the equipment had to suffer through a 200 mile unloaded tow dolly trip bouncing around on the road leading to early failure of the equipment...this is not the first time that this has happened to me/us....back in 2015, I rented a trailer to bring a vehicle home.....we had concerns about whether and trip times and by the time it was done the rental was close to $500 more expensive from the first contact...thankfully we had a friend that had a friend who had a UHaul franchise and rented us a trailer at a decent/normal price.......I don't want to deal with Uhaul in the future for rentals...just way to expensive/complicated!JIM B.
Customer did not leave a comment.SHAWNEE T.
Customer did not leave a comment.Fred D.
Customer did not leave a comment.Stephen Y.
Customer did not leave a comment.William N.
Customer did not leave a comment.joshua O.
Customer did not leave a comment.Robert W.
Staff was really nice and helped with the trailer hook up.Misty C.
Customer did not leave a comment.John V.
Customer did not leave a comment.Valorie F.
Customer did not leave a comment.holly C.
Customer did not leave a comment.olivia H.
Customer did not leave a comment.Kent P.
Keep it just as it is. Was very polite and friendly.Deloris D.
Everything was excellentIvan G.
Customer did not leave a comment.Rhonda S.
Faster check in and out service.Jim F.
Fast, friendly, and competent.Jeffery James H.
Customer did not leave a comment.Greg L.
Customer did not leave a comment.Kent H.
Customer did not leave a comment.Todd D.
Customer did not leave a comment.REX S.
Just keep doing what you are doing: splendid customer service skills, knowledge of product and software, rental products ready to go and in operating order.Edward C.
Completely smooth and uneventful transaction. Very fast at hooking the trailer up and taking it off when returning. I will always use this rental location.Douglas Z.
Great job. Very friendly and efficient personnel. We'll be using U-Haul again, probably twice in the next 4 months.Patrick M.
Customer did not leave a comment.CHARLES B.
It got my car moved where it needed to be moved for a lot cheaper than what a tow truck would charge. The trailer was in great shape and the braking system on it was really cool and it looked high tech.DUSTIN M.
Ask the person on the phone to hold or call back and service the people in the store first.Elizabeth C.