Comentarios de los clientes para J&J Pac N Ship

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de J&J Pac N Ship

Clasificación general:

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JAMES P.
Clasificación:

El cliente no dejó un comentario.

REGINALD P.
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El cliente no dejó un comentario.

Todd S.
Clasificación:

Second time I used them and the sec9nd time they were friendly. I would recommend.

Keystassia W.
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El cliente no dejó un comentario.

Ora R.
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El cliente no dejó un comentario.

JOSE C.
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El cliente no dejó un comentario.

jacob E.
Clasificación:

They gave us a truck with a dead battery and missing/leaking oil. Also, pretty sure the brakes needed replacing as well. After loading two storage units full of our things into this 26' truck, it wouldn't start. We were stuck in the storage unit parking lot for 3 hours when we should've been done unloading at our new home and visiting with my wife's grandma and my childhood friend from out of town. Took an important memory away from us. And to top it off, they knew of these problems and didn't think to mention them. The employee told my wife that he “can't remember if he put oil in it”. They told her it wasn't their responsibility to make things right. That she had to contact their uhaul rep.

wlla T.
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Very nice people. We had to keep the truck an extra day due to a flat tire that delayed us about 3 hours no charge for that. Lady met us in the parking lot and made turn in very fast friendly and efficient!

Jason L.
Clasificación:

It would help if there was a larger inventory of moving related supplies. Eg: 4 - pin connector, come-along, rope, packing supplies, etc. That being said, their overall customer service was outstanding. Supply of trucks and trailers was excellent.

Robert F.
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Great folks. Receptive to my needs and conveniently located.

KATHRYN H.
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El cliente no dejó un comentario.

ANTHONY C.
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Nothing excellent!!!

ANTHONY B.
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This was a terrible experience. We reserved the truck for a uhaul within a couple of miles of our house and were called the day before pickup and told our truck was not available due to a breakdown. We were told the only option for pickup was a location 20 miles from where we live. When I inquired about a credit for the additional miles that I would not have needed to drive if I had picked up at the original location, I was told nothing could be done. In addition, customer service rep sounded like she couldn't have cared less at both offices that I spoke to. I will never use Uhaul again.

WILLIAM H.
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El cliente no dejó un comentario.

JESSE W.
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Quick and friendly. No issues with rental. Thank you!

Geoff D.
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I did the online check in on the safari browser on my iPhone. I was able to follow all the steps but when it searched for my location it said I wasn't at the right place even though I was standing at the front door of the business right next to lock box. I called the help line and waited 20 minutes on hold. The person was very nice but she had to have me download the Uhaul ap to get the location to work. I had intended to leave with the truck at 8 but didn't get out of there until after 8:30. Meanwhile I got to pay 3 people to stand around at my house for 30 minutes so this delay cost me over $30. I will not use this system again. I should not have been required to download the app.

Tara S.
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When I returned the vehicle, I was instructed to place the key in the drop box. Unfortunately, the slot in the drop box was much smaller than the key.

Jason M.
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Location of equipment pickup is in a busy parking lot.

CRYSTAL P.
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The service rep was unfriendly for the 5 customers that were there. The trailer had broken glass across the floor. She acted like we were in her way or bothering her. She also threatened us when we said something about calling Uhaul about a possible alternate drop off destination. I am not planning to use Uhaul again ,thank you .

James M.
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Nothing they were amazing

Adam S.
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El cliente no dejó un comentario.

STEPHEN D.
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El cliente no dejó un comentario.

elke R.
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You all have great Peoples Customerservices was excellent thank you

ELAINE M.
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El cliente no dejó un comentario.

vincent S.
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El cliente no dejó un comentario.

FRANK B.
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El cliente no dejó un comentario.

Eli J.
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Unprofessional.

SASHA B.
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I made a reservation for contactless pickup for 5 am. My reservation was confirmed multiple times for 5 am. When we arrived at 5 am to get our truck it told us that they'd see us at 9 am and to call a certain #. We called that #, the agent said that UHaul had sent a text message at 5 pm the night before our move stating that the contact less pick up didn't work so we had to pick the uhaul up at 9 am. We went back home slept, came back, the guy at the Dr ront desk stated that our appointment had been at 8 am but had recently been moved to 9 am... and we were understanding about that too, until he told us that we were set up for contact less pick up and we could now complete that process. This company almost ruined our whole day because of their lack of communication and preparation. Who tells someone the day before their big move that they can't pick it up at the confirmed time and then Uses the process i was supposed to use at 5 am for 9 am? I will never use this company again, nor will I suggest it to anyone else.

Claudio R.
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El cliente no dejó un comentario.

Kyle S.
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El cliente no dejó un comentario.

JAIME R.
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They usually have "computers down" so plan to check in and do all yourself through the app. Last 3 rentals from this location had issues (all reported at drop off) low air tire, truck stalled in intersection and yesterday's truck had a blow out on highway.

JAMES D.
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El cliente no dejó un comentario.

steven A.
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El cliente no dejó un comentario.

Giovani H.
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Great location, just happened to be super busy as expected at end of month.

Ayrika E.
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El cliente no dejó un comentario.

Mark N.
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El cliente no dejó un comentario.

Juan C.
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Everything was great

DANIEL D.
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El cliente no dejó un comentario.

David S.
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El cliente no dejó un comentario.

SHANNON R.
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El cliente no dejó un comentario.

Hope B.
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El cliente no dejó un comentario.

Kristen R.
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Nothing at all- this wonderful lady's picture should be in the dictionary next to the definition of SPECTACULAR CUSTOMER SERVICE! She made a very frustrating situation/life-event tolerable and so much less stressful than it could have been. I can't thank her enough. Will definitely recommend and give all my future business (within Colorado Springs and Fountain) to this location- regardless of distance.

Randolph J.
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El cliente no dejó un comentario.

Marc Alexander A.
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El cliente no dejó un comentario.

kimmon L.
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Always customer oriented very helpful quick and thorough!!

TERRY S.
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El cliente no dejó un comentario.

Linda S.
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They like to add additional charges once you close out. If you close out which I did as self service I got at 25 cleaning fee. My total went from 54 to around 75. Now 2 days after I get a final receipt for $94. I'm highly pissed about this.

James K.
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El cliente no dejó un comentario.

ronaldo C.
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El cliente no dejó un comentario.

THOMAS G.
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El cliente no dejó un comentario.

Megan R.
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The location had customers who were not wearing masks and did not ask them to put one on.. and the truck was not cleaned it was sticky on the cup holders and it just felt overall not clean. And she did not explain the return policy to me and I got charged an extra day. The receipts he gave me said return date of 8/11 and I returned the truck on 8/10 and was charged an extra day.

Ryan david A.
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El cliente no dejó un comentario.

Lori O.
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Very helpful and fast service

ronald C.
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great service and very friendly

barbara W.
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I have used this U Haul location several times, they are ALWAYS helpful & friendly! Moving is not fun, but it helps to have competent and willing help when you need moving equipment! 😊

Manfred P.
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El cliente no dejó un comentario.

caroline B.
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El cliente no dejó un comentario.

stephen K.
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Great customer service

saNDRA M.
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El cliente no dejó un comentario.

Shauna W.
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The van was not clean in no way

THEODORE W.
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Nothing, the service was great and the clerk was very helpful to make sure I had everything I needed.

MARK C.
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El cliente no dejó un comentario.

Carrie R.
Clasificación:

Julie and Jay are extremely helpful, personable and friendly! Julie added humor into the transaction which made the stress of moving a bit lighter! I will be suggesting this location to all of our military friends who need to rent u-haul. Thank you Jay and Julie!

Trevor R.
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El cliente no dejó un comentario.

maria S.
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This was my first time rented uhaul. The experience was excellent and very convenient. Thank you

CHRISTOPHER W.
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I reserved at a different location. I don't get cell reception in Colorado so when I showed up at original location I was rather upset to have to drive 30 minutes one way to pick the trailer up. I also bought and had a hitch installed from U-haul and the ball wasn't the right size when I picked up the trailer.

LARRY W.
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El cliente no dejó un comentario.

Edwardo G.
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El cliente no dejó un comentario.

Matthew C.
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El cliente no dejó un comentario.

SHANNON R.
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Tire started off with low air, sensors on, truck stalled 4x on us.

Orlando W.
Clasificación:

Na

Ricardo B.
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Was quick and helpful to get me back on the road. Also was very friendly.

Monica T.
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El cliente no dejó un comentario.

Brad O.
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Horrible truck, it was dirty,graffiti all over the truck. It has caked on dirty on the dash. Trash in the truck. With Corona virus I thought everything had to be cleaned and sanitized.

ANDREW S.
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El cliente no dejó un comentario.

William R.
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El cliente no dejó un comentario.

Taiga S.
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El cliente no dejó un comentario.

RAYMOND R.
Clasificación:

Keep up the good work

Jeremy A.
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El cliente no dejó un comentario.

Christina W.
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El cliente no dejó un comentario.

mark H.
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It was great. They were short handed and very busy, but very efficient and friendly!

Brett W.
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The previous customer was from Utah and had a lot of sand in the straps. This made the straps real hard to use.

yolanda L.
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El cliente no dejó un comentario.

Gerald S.
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El cliente no dejó un comentario.

Diauntha B.
Clasificación:

This was by far the best uhaul rental experience possible. They made the tedious task of moving less stressful. Definitely my go to for all my moving needs.

Mike P.
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Excellent service

DEBORAH G.
Clasificación:

Nothing. It was easy all around

ROBERT C.
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El cliente no dejó un comentario.

JOEY M.
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El cliente no dejó un comentario.

EDWARD S.
Clasificación:

El cliente no dejó un comentario.

IVAH D.
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El cliente no dejó un comentario.

SANTIAGO H.
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Keep up the good work ,thank you .

BARBARA M.
Clasificación:

The service was great the truck was great will go back if need too

amanda T.
Clasificación:

Terrible customer service, the store smelled like rotten eggs, the truck was dirty and low on gas when I picked up the uhaul truck, which to my understanding it should have been full. Charged for items/services not received. I will never use uhaul again because of this last experience.

JESSE C.
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Ensure that the equipment is trouble free for a trouble free trip

julie F.
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Very friendly staff and easy drop off, thank you!!

Edward H.
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Helpful, friendly, and convenient.

Richard B.
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When I made my rental, I was asked an estimated time , I put 5 hours down. I over estimated my time and was still charged for 3 hours I did use it. I will not be using Uhaul or recommending it to anyone.

TONY J.
Clasificación:

El cliente no dejó un comentario.

Lawrence N.
Clasificación:

Other than the computer issues at time of pick up it was please take. You need to work on your end of month traffic of Reservations so that customers are not waiting an hour for the system to complete transactions!

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