Customer Reviews for J&R Collision
(U-Haul Neighborhood Dealer)

1,164 reviews

1467 Olean Portville Rd   Olean, NY 14760
(@ Critchlow)

(716) 373-8350

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12:30 pm
  • Sun: 8 am–11 am

Services at this Location:

Contact Us

(716) 373-8350

1467 Olean Portville Rd
Olean, NY 14760
(@ Critchlow)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12:30 pm
  • Sun: 8 am–11 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer service at pickup was very good. Trailer condition at pickup was good, but needed to be swept out from previous rental. No problems during rental. Easy drop off even on Sunday.

Pete Rehler 
Rating:
5.0

Thank you for great service

Shawn Stout 
Rating:
5.0

A+++

Brian Hemphill 
Rating:
5.0

The staff and support people at JR Auto (U-Haul) in Westons Mills, NY are awesome

David Nicholas 
Rating:
4.0

Customer did not leave a comment.

William Clune 
Rating:
4.0

Customer did not leave a comment.

brian OLEAN GENERAL HOSPIT 
Rating:
5.0

Customer did not leave a comment.

Michael Friedhaber 
Rating:
5.0

Customer did not leave a comment.

Tom Hersey 
Rating:
5.0

Customer did not leave a comment.

Joseph Baker 
Rating:
5.0

They chill people. 🙃

Rebecca Ahearn 
Rating:
5.0

Customer did not leave a comment.

scott kent 
Rating:
5.0

Thanks again for all your help

nate delong 
Rating:
5.0

Customer did not leave a comment.

Ryan Gustafson 
Rating:
5.0

Customer did not leave a comment.

john pagett 
Rating:
5.0

Penny was super nice and very professional. I will definitely recommend U-Haul

Penny Bartick 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Bathurst 
Rating:
5.0

Customer did not leave a comment.

NANCY MEREIDAY 
Rating:
5.0

Customer did not leave a comment.

FRANK CUMBERLAND 
Rating:
5.0

Customer did not leave a comment.

betty stempert 
Rating:
5.0

The truck (26ft) was clean and comfortable to ride in. Picking up the truck was a little tricky due to phone related technical difficulties but other than that, it was a painless process.

Mason Hamilton 
Rating:
5.0

Used this location a couple of times and it is has been very good to work with.

Stephen Zlockie 
Rating:
5.0

Very good

CHARLES W. 
Rating:
5.0

Nothing was perfect thank you

Bonnie Wojtczak 
Rating:
5.0

Customer did not leave a comment.

Kevin King 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA KULCZYK 
Rating:
5.0

n/a

Max Bullers 
Rating:
5.0

Nothing. Service was great Thank you

JOHN PESOCK 
Rating:
5.0

Customer did not leave a comment.

Bonnie Wojtczak 
Rating:
5.0

Customer did not leave a comment.

Joseph Horning 
Rating:
5.0

Customer did not leave a comment.

Alyssa Santiago 
Rating:
5.0

Customer did not leave a comment.

Alyssa Santiago 
Rating:
5.0

I feel this location fits anyone's needs. They are well stocked with the different sizes of trailers and trucks.

ADA DALY 
Rating:
5.0

The gentleman was amazing. He helped listen to our issues with Uhaul and recommended contacting Uhaul customer service. Very nice location.

Job Conger 
Rating:
4.0

Customer did not leave a comment.

logan cowles 
Rating:
4.0

Customer did not leave a comment.

Darryl Green 
Rating:
5.0

Please continue sustaining professional services.

Inam Haq 
Rating:
5.0

Always a pleasure to deal with

linda minnemeyer 
Rating:
5.0

Customer did not leave a comment.

linda minnemeyer 
Rating:
5.0

Generally, drop-off isn't a big deal. But my fiancée told me two days after drop-off that she had lost her headphones and maybe we should call them. Before I could look up their number, they called me to let me know that they had found her (very expensive) headphones in cab and held on to them until we were able to pick them up.

CHRISTOPHER WHITE 
Rating:
3.0

Customer did not leave a comment.

Kathy Brockel 
Rating:
5.0

Customer did not leave a comment.

Leslie Shick 
Rating:
5.0

Overall, customer service was good. There are many trucks and vans to choose from! It was a good experience.

aaron childs 
Rating:
5.0

I dont understand why i only had the trailer for 10 hours but i was charged for a whole day rental

Randy Babb 
Rating:
5.0

Customer did not leave a comment.

dick young 
Rating:
5.0

Customer did not leave a comment.

michael smith 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Mancuso 
Rating:
4.0

Customer did not leave a comment.

peter cornelius 
Rating:
5.0

Friendly customer service experience. These guys are the best in the whole area!! Clean truck nice ride. I got the 26' about 10mpg.

Matthew Hooper 
Rating:
5.0

Customer service was above and beyond excellent, and definitely recommend this actual location to family and friends. 💯👍

Russell Hill 
Rating:
5.0

Customer did not leave a comment.

Terri Gayton 
Rating:
5.0

Very simple pick up and drop off. Very friendly & courteous. I will be using them again shortly. I give them an A+. Thank you!

Marisa McInerney 
Rating:
5.0

This is not the location issue, but corporate. There was an issue with a bill last year and a call was made to corporate to fix on the account. I was assured by corporate that it was taken care of but every time I try to use this location we are still having the same issue

catt county community action 
Rating:
5.0

Customer did not leave a comment.

ANTHONY TIRANNO 
Rating:
5.0

J and R was excellent

Dan Childs 
Rating:
5.0

Customer did not leave a comment.

Beth Czap 
Rating:
3.0

Customer did not leave a comment.

Leonard Bates 
Rating:
5.0

Customer did not leave a comment.

Richard Nary 
Rating:
5.0

Customer did not leave a comment.

john williams 
Rating:
5.0

Customer did not leave a comment.

Jessica LaBarbera 
Rating:
5.0

Customer did not leave a comment.

James Lyons 
Rating:
5.0

Customer did not leave a comment.

Jon williams 
Rating:
5.0

I needed a trailer immediately to swap vehicles in another state as the one I had arranged fell through. J& R W delivered and took less than 15 minutes from the tome of my arrival until I was on the road to begin my adventure!! Thank You U-Haul but mostly J&R !!!

Roy Magarigal 
Rating:
5.0

Great customer service!

David Glover 
Rating:
4.0

Customer did not leave a comment.

BRAD USATCH 
Rating:
5.0

Customer did not leave a comment.

mark inglese tops 
Rating:
3.0

Customer did not leave a comment.

Laceanne Wyckoff 
Rating:
5.0

Customer did not leave a comment.

James Nichols 
Rating:
5.0

Customer did not leave a comment.

Frank Cumberland 
Rating:
5.0

Customer did not leave a comment.

MATT CHANDLER 
Rating:
3.0

Drop box, Saturday return and location closed, no experience to report

James Warren 
Rating:
5.0

Customer did not leave a comment.

Duane Green 
Rating:
3.0

Office area is run down.

jeremy meerdick 
Rating:
5.0

Customer did not leave a comment.

ken braley 
Rating:
5.0

Customer did not leave a comment.

Kevin Walsh 
Rating:
5.0

Customer did not leave a comment.

Kayla Arantowicz 
Rating:
4.0

Customer did not leave a comment.

Tracy King 
Rating:
5.0

Great service, thank you !

Laszlo Ivan 
Rating:
5.0

The guy was extremely friendly. And made it possible for me to move on such short notice. Y’all are great.

Chelsea Clark 
Rating:
4.0

Customer did not leave a comment.

joshua marble 
Rating:
4.0

Customer did not leave a comment.

Lucille Hildebrand 
Rating:
5.0

U-Haul wanted me to turn the truck in 50 miles away from the original drop off point. I asked them who was going to pay for my gas. I knew the dealer in Olean, the original drop off point, he told me to bring it to him.

don richardson 
Rating:
5.0

Customer did not leave a comment.

james dwaileebe 
Rating:
5.0

I was late getting there and they stayed till I got there it was really nice of them to do that

paul schoolmaster 
Rating:
5.0

Customer service was very polite and helpful!

Amy Snyder 
Rating:
5.0

Manager Ron is always professional and accommodating. Any questions I have - he has the answers. Location is easy to get in and out of.

Christine Tluczek 
Rating:
5.0

Customer did not leave a comment.

Evelio Garcia 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Mancuso 
Rating:
5.0

Customer did not leave a comment.

Karen HARRINGTON 
Rating:
5.0

Excellent customer service

Thomas Barnes 
Rating:
5.0

Customer did not leave a comment.

Lori Morrill 
Rating:
5.0

Customer did not leave a comment.

john pagett 
Rating:
5.0

Ron was absolutely the best when I pulled into drop off the transport with 10 min to close. He didn’t rush me or worry about the time and I was able to leave the truck there overnight instead of tooling around town in a 26’ truck!! When I was done with the truck and returned it,i the process was easy and quick which was a real plus to me. He also took time to explain a few things to me about the area. Thanks to Ron.

Christine Tluczek 
Rating:
4.0

Customer did not leave a comment.

gary austin 
Rating:
5.0

Customer did not leave a comment.

Dylan Matijas 
Rating:
5.0

Customer did not leave a comment.

Jeff Burkett 
Rating:
5.0

Customer did not leave a comment.

Todd Pyrkos 
Rating:
5.0

Customer did not leave a comment.

lawrence Dibble 
Rating:
4.0

Eliminate mud puddles

Dan Peace 
Rating:
5.0

The staff there was great! They treat you like family and try their best to help

Michael Hunt 
Rating:
5.0

Thank you for everything

Osvaldo Ruiz 
No reviews have been submitted for this location.

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