Customer Reviews for J&R Quality Storage
(U-Haul Neighborhood Dealer)

461 reviews

12610 Chardon Windsor Rd   Chardon, OH 44024
(1 Mile East of Chardon Square on Chardon Windsor Rd)

(440) 286-8170

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: 8 am–11 am
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(440) 286-8170

12610 Chardon Windsor Rd
Chardon, OH 44024
(1 Mile East of Chardon Square on Chardon Windsor Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: 8 am–11 am
Special Operating Hours
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was nice the car was ready n warm when pick it up

Mohamed Attalla 
Rating:
5.0

Customer did not leave a comment.

Tina Komorowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooke Gregorich 
Rating:
3.0

While not an issue with either facility, drop off location was not convenient. I should have been given a location much closer to my destination.

Mike Carroll 
Rating:
5.0

Customer service at Chardon and Greenbrier locations were excellent !!

Mike Vara 
Rating:
5.0

Everything was great

Thomas Lloyd 
Rating:
5.0

The truck was very beat up, over 50 mph is shook bad

Kyle Vanboxel 
Rating:
5.0

Quick and simple

Calvin Humphreys 
Rating:
2.0

Attendant claimed we had no reservation, though as we made a new one, he reported remembering the name and address (proving one was indeed made and mismanaged). Also mocked us entire time for moving in bad weather.

David Skrajner 
Rating:
4.0

Customer did not leave a comment.

Denny Mikus 
Rating:
5.0

The trailer smelled like horse manure or hay, or something barn like other than that was clean

Mary SLIFKA 
Rating:
5.0

Customer did not leave a comment.

Victor Holbert 
Rating:
5.0

Customer did not leave a comment.

ANGELA COTTER 
Rating:
4.0

It's an unattended location, so it really felt weird leaving the trailer without closing everything out and/ or worrying whether it might get stolen before a human checks it in

Gerard Mauterer 
Rating:
5.0

Customer did not leave a comment.

David Toth 
Rating:
5.0

Customer did not leave a comment.

Joseph Todd 
Rating:
5.0

Thank you

Dave Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie Richards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Toth 
Rating:
5.0

Nothing, It was a very easy to do. phone and site folks were great. All went flawlesly.

Terry Westbrook 
Rating:
5.0

Customer did not leave a comment.

David Toth 
Rating:
5.0

I've used this place two weeks in a row and it was a great experience. I highly recommend this place. Very friendly and nice.

Helen Cale 
Rating:
3.0

Customer did not leave a comment.

Michael Ruscin 
Rating:
4.0

Customer did not leave a comment.

Vikki Valente 
Rating:
1.0

1. Don't allow customers to make reservations that cannot be accommodated. 2. Make sure that unattended pickup process is better explained. 3. Someone should visually inspect vehicles for needed cleaning before re-renting. A terrible rental experience...

Todd Moskowitz 
Rating:
5.0

Customer did not leave a comment.

Thomas Littlefield 
Rating:
5.0

Associate at this location went above and beyond to get me going asap. Very great service. Thanks

JOSEPH JOHNSTON 
Rating:
5.0

Customer did not leave a comment.

David A Waggoner 
Rating:
5.0

Customer did not leave a comment.

audra bowers 
Rating:
5.0

Only difficulty was full parking area upon after - hours return of trailer, could not turn trailer around. There appears to be sufficient area at the back of the property to construct a turn - around circle.

Steve Ingalls 
Rating:
5.0

Excellent experience at this location. With definitely use them again,

Neil Leininger 
Rating:
5.0

It was a seamless experience. Got in and out without any problems. Returning the trailer was easy and quick. He’s a great guy to work with

Roger Blackstone 
Rating:
5.0

Customer did not leave a comment.

Cheryl Grybos  |  Overall Experience 
Rating:
5.0

Great customer service.

Michael Chokshi 
Rating:
5.0

Very easy pick up and drop off. Truck was clean and ready when promised.

Susan Corsaro 
Rating:
5.0

Will use again

Audra Bowers 
Rating:
3.0

Customer did not leave a comment.

Robert Miklavcic 
Rating:
5.0

Great experience. The location worked with me and made it easy

Roger Blackstone 
Rating:
5.0

Customer did not leave a comment.

Becky Bores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyota Todd 
Rating:
5.0

Customer did not leave a comment.

Mark Powell 
Rating:
3.0

The link did not work that I needed to verify before I left the facility. The tank was only 1/2 way full. That's how I returned it. You charged me for 2 additional gallons of gas at $12. So frustrated.

MARC IMBROGNO 
Rating:
5.0

Close by on my way.

Greg Smyth 
Rating:
5.0

Awesome guy, super friendly and very accommodating. Highly recommend this location.

EMMETT LEWIS 
Rating:
5.0

Thank you

Carrie Rose  |  Overall Experience 
Rating:
5.0

Thank you great job

carrie rose 
Rating:
5.0

Customer did not leave a comment.

Jeremy Popp 
Rating:
4.0

Eliminate mud puddles

Dan Peace 
Rating:
5.0

Super helpful person running the rental. He helped us switch reservation easily from20’ to 15’

Melinda Lake 
Rating:
5.0

Customer did not leave a comment.

Gregory Stepanic 
Rating:
5.0

Everything was exceptional

Bill Sheimann 
Rating:
5.0

Very pleased all around. Would definitely recommend for anyone looking for storage

megan lagatta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Toth 
Rating:
5.0

Customer did not leave a comment.

David Toth 
Rating:
3.0

Customer did not leave a comment.

Tom Hoenk 
Rating:
4.0

Mileage cost is out of control compared to what it used to be

Jason Elliott 
Rating:
5.0

ᑎOTᕼIᑎG.... ᗩᒪᒪ GOOᗪ

Patricia Martin 
Rating:
5.0

Mr. Joe at the Chardon OH location was awesome to work with. Very professional, courteous, and a pleasure to talk to. The entire process was very easy from start to finish. Joe even had the vehicle/UHaul truck running and warmed up with the cold weather and snow in the area. Thank you Joe

Christopher Cimperman 
Rating:
5.0

Customer did not leave a comment.

TYLER KLINE 
Rating:
5.0

Customer did not leave a comment.

Norene Hosler 
Rating:
5.0

Customer did not leave a comment.

James Burlingame 
Rating:
5.0

Customer did not leave a comment.

GORDON SINCLAIR 
Rating:
5.0

Customer did not leave a comment.

Christine Flaherty 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MCDONALD 
Rating:
5.0

Customer did not leave a comment.

DANIEL SPRENGER 
Rating:
3.0

Customer did not leave a comment.

Sheila Finnerty 
Rating:
5.0

Customer did not leave a comment.

Jacob Huff 
Rating:
5.0

Joe was great. Easy to work with. Truck was great.

Donna Papp 
Rating:
5.0

Very nice unit for my needs. Thank you for being so reasonable.

Sandra Seyer  |  Overall Experience 
Rating:
5.0

Process was smooth, and exactly what we expected.

Eric Folkman 
Rating:
4.0

Customer did not leave a comment.

DUANE BIDLACK 
Rating:
5.0

Customer did not leave a comment.

judith kolesar  |  Overall Experience 
Rating:
4.0

Transmission not shifting well 1st to 2nd. Needed wiper blades replaced to clean off the dirty windshield.

Willis Rosch 
Rating:
5.0

My original location to pick up my rental was in Sturgis South Dakota. The day I was leaving I got a call saying my rental was no longer available. They told me the closest rental was in Nebraska. If you ask me that is terrible customer service. Not accommodating at all. I will do everything in my power to not have to use U-Haul again. I had to do calling around myself in order to find a U-Haul dealer to find a rental I needed

Chip Brown 
Rating:
5.0

Customer did not leave a comment.

Daniel Zucker 
Rating:
5.0

Customer did not leave a comment.

DAVID TOTH 
Rating:
2.0

Truck was filthy - smokers had used the truck before us and left butts tucked under the seat and in the ashtrays. A used covid mask was in the glove compartment. The floor of the truck cab was muddy. Was not informed of a 15 minute window for rental so checkout was very difficult. I was charged for cleaning as I was honest about the condition of the truck when leaving the truck (a mistake)

Jonathan Price 
Rating:
5.0

Very friendly.

Mark Bayzath 
Rating:
4.0

Customer did not leave a comment.

christopher phillips 
Rating:
5.0

Customer did not leave a comment.

Christopher Andes 
Rating:
5.0

The gentleman was very kind, understanding and as helpful as he could be. I would go back there again. Great place.

Aneta Brice 
Rating:
5.0

Customer did not leave a comment.

Sheri DeSapri 
Rating:
5.0

Customer did not leave a comment.

Danielle Hartmann 
Rating:
2.0

Customer did not leave a comment.

Chris Garner 
Rating:
5.0

Customer did not leave a comment.

DAVID TOTH 
Rating:
3.0

Customer did not leave a comment.

Benjamin Yarger 
Rating:
5.0

Thanks for making us at ease for getting unsullied

Donald Smith 
Rating:
5.0

Customer did not leave a comment.

Clayton Ausmundson 
Rating:
5.0

I happened to drop off when they were there (and weren't scheduled to be there). They were great helping me unhook and moved the trailer. Thank you

KAREN BROWN 
Rating:
5.0

Customer did not leave a comment.

Timothy Johnson 
Rating:
5.0

Nothing that I can think of that needs improvement

Robert Kirven 
Rating:
5.0

Customer did not leave a comment.

Seth Herendeen 
Rating:
3.0

Customer did not leave a comment.

ANGELA COTTER 
Rating:
5.0

Customer did not leave a comment.

Jennifer Dunlap 
Rating:
5.0

Customer did not leave a comment.

STEVEN LAUBENTHAL 
Rating:
5.0

Owner was polite, professional and got me the equipment I needed

Robert Thompson 
Rating:
5.0

Customer did not leave a comment.

THORSTEN GREULICH 
Rating:
5.0

Customer did not leave a comment.

THORSTEN GREULICH 
Rating:
5.0

Every thing was quick we were on the road in no time

Dennis Cornman 
Rating:
5.0

To be honest this was one of the smoothest rentals i have ever had thru U-Haul . I will be coming back to this location in the future

ANTHONY SOBECKI 
Rating:
5.0

Overall a great experience. I like the self checkin and drop off. It’s very convenient!

JOSEPH PERRY 
Rating:
3.0

Truck cab was dirty and the fuel was under a 1/4 tank. The renter should not have to put fuel in the truck when they pick it up.

Joshua Sirk 
Rating:
5.0

Customer did not leave a comment.

PAUL SOLTIS 
Rating:
1.0

took an hour to pick pu truck. no one in office. I had trouble with website. took me 5 calls to get keys.

Gene Hager 
Rating:
4.0

Owner was accomodating and very easy to work with. I showed up early and he came from home to take care of me and get me on my way.

BRETT SCHULTZ 
Rating:
5.0

Friendly and courteous owner helped hitch me up in the early morning hours of Sunday. Very helpful and he offered safety tips and instructions for removing the trailer for later that evening.

Martin Diemer 
Rating:
5.0

I dropped off after midnight. Obviously, no one was on site.

Eric Hedrick 
Rating:
5.0

Thanks. Everything was great

quality imaging solutions  |  Overall Experience 
Rating:
3.0

Truck was gross inside. Smelled of cigarettes and Marijuana. Ramp support bar was broken therefore unable to use ramp. Wasn't told of this until 24 hours before scheduled pick up. Still waiting for the $50.00 credit I was supposed to receive because of this. Truck wasn't maintained, horrible front end vibration and pulled to the right while driving straight.

Dane O'Neill 
Rating:
4.0

Customer did not leave a comment.

Robert Majikas 
Rating:
5.0

Customer did not leave a comment.

HARRY METCALF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VANCE LUNN  |  Overall Experience 
Rating:
5.0

Rented for 1.5 years and was very pleased!! Highly recommend!

william mullet  |  Overall Experience 
Rating:
5.0

Good overall experience. Automated credit card payments were easy and efficient. Property is fenced and secure. Replies to email were prompt. Thank you.

MARK VEDDER  |  Overall Experience 
Rating:
5.0

Nice facility, serves it’s purpose well.

residence artists  |  Overall Experience 
Rating:
5.0

Thank you!!

amy estey  |  Overall Experience 
Rating:
5.0

Everything was great and staff was amazing. My unit was safe and secure. I had no problems with anything and I was able to reach the staff when needed. Thank you for everything. And I would recommend the storage facility to friends and family thank you again.

jomarie finn  |  Overall Experience 
Rating:
5.0

Owner is friendly and prompt, no issues.

Preston Lapping  |  Reservation 
Rating:
4.0

None

patricia baptie  |  Overall Experience 
Rating:
5.0

The owner is an Awesome individual. Prices cant be beat.!!!

michael mailhot  |  Reservation 
Rating:
5.0

Joe has been great. I had two units at one time but due to scaling down we have decided to close the units. Yes I will return when the need arises because of the location and welcome feeling always.

CRAIG LUTSCH  |  Overall Experience 
Rating:
5.0

I actually moved out on November 23, 2018.

SUSAN LINTALA  |  Overall Experience 
Rating:
5.0

The owner was great, very personable and made the experience enjoyable. The place was neat and clean, and it was in a good location. I would recommend this place to everyone!

Elizabeth Conley  |  Reservation 
Rating:
5.0

Management very helpful and pleasant

marie bennett  |  Overall Experience 
Rating:
5.0

Great customer service!

Beto Gage  |  Overall Experience 
Rating:
4.0

The man working at the facility was very nice and everything was clean and looked organized.

Privacy Request  |  First Impressions 
Rating:
3.0

Called facility after making reservation and was told that no units were available. Ended up using a non-uhaul affiliated facility.

Privacy Request  |  First Impressions 
Rating:
3.0

Everything was fine with the unit. I ordered a 10x20 but had to take a 10x10. I was concerned that not everything would fit, but it got crammed in there in the end.

Privacy Request  |  First Impressions 
Rating:
5.0

Great service. They found me a larger storage unit which helped alot as well.

Privacy Request  |  First Impressions 
Rating:
3.0

Very nice to work with.

Privacy Request  |  First Impressions 
Rating:
5.0

Manager was very friendly and honest. The unit was clean and priced fairly. Dissapointed the unit size I reserved online was not available but it seemed like a uhaul issue, not the storage facility.

Privacy Request  |  First Impressions 
Rating:
5.0

Excellent customer service!

Privacy Request  |  First Impressions 
Rating:
1.0

Had to rent elsewhere. No one was there when we got there. No one answered phone Very disappointed

Privacy Request  |  First Impressions 
Rating:
5.0

This was one of the cheapest i could find for the size... Very nice and clean unit...

Privacy Request  |  First Impressions 
Rating:
4.0

Joe from J R Storage was very accomodating and helpful. We are very pleased with the storage facility!!

THERESA FAUVER  |  First Impressions 
Rating:
4.0

Owner was very polite. The registration process was easy because of the online application.

ROBERT BARR  |  First Impressions 
No reviews have been submitted for this location.

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