Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was nice the car was ready n warm when pick it up
Mohamed Attalla
Rating:
5.0
Customer did not leave a comment.
Tina Komorowski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brooke Gregorich
Rating:
3.0
While not an issue with either facility, drop off location was not convenient. I should have been given a location much closer to my destination.
Mike Carroll
Rating:
5.0
Customer service at Chardon and Greenbrier locations were excellent !!
Mike Vara
Rating:
5.0
Everything was great
Thomas Lloyd
Rating:
5.0
The truck was very beat up, over 50 mph is shook bad
Kyle Vanboxel
Rating:
5.0
Quick and simple
Calvin Humphreys
Rating:
2.0
Attendant claimed we had no reservation, though as we made a new one, he reported remembering the name and address (proving one was indeed made and mismanaged). Also mocked us entire time for moving in bad weather.
David Skrajner
Rating:
4.0
Customer did not leave a comment.
Denny Mikus
Rating:
5.0
The trailer smelled like horse manure or hay, or something barn like other than that was clean
Mary SLIFKA
Rating:
5.0
Customer did not leave a comment.
Victor Holbert
Rating:
5.0
Customer did not leave a comment.
ANGELA COTTER
Rating:
4.0
It's an unattended location, so it really felt weird leaving the trailer without closing everything out and/ or worrying whether it might get stolen before a human checks it in
Gerard Mauterer
Rating:
5.0
Customer did not leave a comment.
David Toth
Rating:
5.0
Customer did not leave a comment.
Joseph Todd
Rating:
5.0
Thank you
Dave Campbell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bonnie Richards
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Toth
Rating:
5.0
Nothing, It was a very easy to do. phone and site folks were great. All went flawlesly.
Terry Westbrook
Rating:
5.0
Customer did not leave a comment.
David Toth
Rating:
5.0
I've used this place two weeks in a row and it was a great experience. I highly recommend this place. Very friendly and nice.
Helen Cale
Rating:
3.0
Customer did not leave a comment.
Michael Ruscin
Rating:
4.0
Customer did not leave a comment.
Vikki Valente
Rating:
1.0
1. Don't allow customers to make reservations that cannot be accommodated.
2. Make sure that unattended pickup process is better explained.
3. Someone should visually inspect vehicles for needed cleaning before re-renting.
A terrible rental experience...
Todd Moskowitz
Rating:
5.0
Customer did not leave a comment.
Thomas Littlefield
Rating:
5.0
Associate at this location went above and beyond to get me going asap. Very great service. Thanks
JOSEPH JOHNSTON
Rating:
5.0
Customer did not leave a comment.
David A Waggoner
Rating:
5.0
Customer did not leave a comment.
audra bowers
Rating:
5.0
Only difficulty was full parking area upon after - hours return of trailer, could not turn trailer around. There appears to be sufficient area at the back of the property to construct a turn - around circle.
Steve Ingalls
Rating:
5.0
Excellent experience at this location. With definitely use them again,
Neil Leininger
Rating:
5.0
It was a seamless experience. Got in and out without any problems. Returning the trailer was easy and quick. He’s a great guy to work with
Roger Blackstone
Rating:
5.0
Customer did not leave a comment.
Cheryl Grybos
|
Overall Experience
Rating:
5.0
Great customer service.
Michael Chokshi
Rating:
5.0
Very easy pick up and drop off. Truck was clean and ready when promised.
Susan Corsaro
Rating:
5.0
Will use again
Audra Bowers
Rating:
3.0
Customer did not leave a comment.
Robert Miklavcic
Rating:
5.0
Great experience. The location worked with me and made it easy
Roger Blackstone
Rating:
5.0
Customer did not leave a comment.
Becky Bores
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keyota Todd
Rating:
5.0
Customer did not leave a comment.
Mark Powell
Rating:
3.0
The link did not work that I needed to verify before I left the facility. The tank was only 1/2 way full. That's how I returned it. You charged me for 2 additional gallons of gas at $12. So frustrated.
MARC IMBROGNO
Rating:
5.0
Close by on my way.
Greg Smyth
Rating:
5.0
Awesome guy, super friendly and very accommodating. Highly recommend this location.
EMMETT LEWIS
Rating:
5.0
Thank you
Carrie Rose
|
Overall Experience
Rating:
5.0
Thank you great job
carrie rose
Rating:
5.0
Customer did not leave a comment.
Jeremy Popp
Rating:
4.0
Eliminate mud puddles
Dan Peace
Rating:
5.0
Super helpful person running the rental. He helped us switch reservation easily from20’ to 15’
Melinda Lake
Rating:
5.0
Customer did not leave a comment.
Gregory Stepanic
Rating:
5.0
Everything was exceptional
Bill Sheimann
Rating:
5.0
Very pleased all around. Would definitely recommend for anyone looking for storage
megan lagatta
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Toth
Rating:
5.0
Customer did not leave a comment.
David Toth
Rating:
3.0
Customer did not leave a comment.
Tom Hoenk
Rating:
4.0
Mileage cost is out of control compared to what it used to be
Jason Elliott
Rating:
5.0
ᑎOTᕼIᑎG.... ᗩᒪᒪ GOOᗪ
Patricia Martin
Rating:
5.0
Mr. Joe at the Chardon OH location was awesome to work with. Very professional, courteous, and a pleasure to talk to. The entire process was very easy from start to finish. Joe even had the vehicle/UHaul truck running and warmed up with the cold weather and snow in the area. Thank you Joe
Christopher Cimperman
Rating:
5.0
Customer did not leave a comment.
TYLER KLINE
Rating:
5.0
Customer did not leave a comment.
Norene Hosler
Rating:
5.0
Customer did not leave a comment.
James Burlingame
Rating:
5.0
Customer did not leave a comment.
GORDON SINCLAIR
Rating:
5.0
Customer did not leave a comment.
Christine Flaherty
Rating:
5.0
Customer did not leave a comment.
TIMOTHY MCDONALD
Rating:
5.0
Customer did not leave a comment.
DANIEL SPRENGER
Rating:
3.0
Customer did not leave a comment.
Sheila Finnerty
Rating:
5.0
Customer did not leave a comment.
Jacob Huff
Rating:
5.0
Joe was great. Easy to work with. Truck was great.
Donna Papp
Rating:
5.0
Very nice unit for my needs. Thank you for being so reasonable.
Sandra Seyer
|
Overall Experience
Rating:
5.0
Process was smooth, and exactly what we expected.
Eric Folkman
Rating:
4.0
Customer did not leave a comment.
DUANE BIDLACK
Rating:
5.0
Customer did not leave a comment.
judith kolesar
|
Overall Experience
Rating:
4.0
Transmission not shifting well 1st to 2nd. Needed wiper blades replaced to clean off the dirty windshield.
Willis Rosch
Rating:
5.0
My original location to pick up my rental was in Sturgis South Dakota. The day I was leaving I got a call saying my rental was no longer available. They told me the closest rental was in Nebraska. If you ask me that is terrible customer service. Not accommodating at all. I will do everything in my power to not have to use U-Haul again. I had to do calling around myself in order to find a U-Haul dealer to find a rental I needed
Chip Brown
Rating:
5.0
Customer did not leave a comment.
Daniel Zucker
Rating:
5.0
Customer did not leave a comment.
DAVID TOTH
Rating:
2.0
Truck was filthy - smokers had used the truck before us and left butts tucked under the seat and in the ashtrays. A used covid mask was in the glove compartment. The floor of the truck cab was muddy.
Was not informed of a 15 minute window for rental so checkout was very difficult. I was charged for cleaning as I was honest about the condition of the truck when leaving the truck (a mistake)
Jonathan Price
Rating:
5.0
Very friendly.
Mark Bayzath
Rating:
4.0
Customer did not leave a comment.
christopher phillips
Rating:
5.0
Customer did not leave a comment.
Christopher Andes
Rating:
5.0
The gentleman was very kind, understanding and as helpful as he could be. I would go back there again. Great place.
Aneta Brice
Rating:
5.0
Customer did not leave a comment.
Sheri DeSapri
Rating:
5.0
Customer did not leave a comment.
Danielle Hartmann
Rating:
2.0
Customer did not leave a comment.
Chris Garner
Rating:
5.0
Customer did not leave a comment.
DAVID TOTH
Rating:
3.0
Customer did not leave a comment.
Benjamin Yarger
Rating:
5.0
Thanks for making us at ease for getting unsullied
Donald Smith
Rating:
5.0
Customer did not leave a comment.
Clayton Ausmundson
Rating:
5.0
I happened to drop off when they were there (and weren't scheduled to be there). They were great helping me unhook and moved the trailer. Thank you
KAREN BROWN
Rating:
5.0
Customer did not leave a comment.
Timothy Johnson
Rating:
5.0
Nothing that I can think of that needs improvement
Robert Kirven
Rating:
5.0
Customer did not leave a comment.
Seth Herendeen
Rating:
3.0
Customer did not leave a comment.
ANGELA COTTER
Rating:
5.0
Customer did not leave a comment.
Jennifer Dunlap
Rating:
5.0
Customer did not leave a comment.
STEVEN LAUBENTHAL
Rating:
5.0
Owner was polite, professional and got me the equipment I needed
Robert Thompson
Rating:
5.0
Customer did not leave a comment.
THORSTEN GREULICH
Rating:
5.0
Customer did not leave a comment.
THORSTEN GREULICH
Rating:
5.0
Every thing was quick we were on the road in no time
Dennis Cornman
Rating:
5.0
To be honest this was one of the smoothest rentals i have ever had thru U-Haul . I will be coming back to this location in the future
ANTHONY SOBECKI
Rating:
5.0
Overall a great experience. I like the self checkin and drop off. It’s very convenient!
JOSEPH PERRY
Rating:
3.0
Truck cab was dirty and the fuel was under a 1/4 tank. The renter should not have to put fuel in the truck when they pick it up.
Joshua Sirk
Rating:
5.0
Customer did not leave a comment.
PAUL SOLTIS
Rating:
1.0
took an hour to pick pu truck. no one in office. I had trouble with website. took me 5 calls to get keys.
Gene Hager
Rating:
4.0
Owner was accomodating and very easy to work with. I showed up early and he came from home to take care of me and get me on my way.
BRETT SCHULTZ
Rating:
5.0
Friendly and courteous owner helped hitch me up in the early morning hours of Sunday. Very helpful and he offered safety tips and instructions for removing the trailer for later that evening.
Martin Diemer
Rating:
5.0
I dropped off after midnight. Obviously, no one was on site.
Eric Hedrick
Rating:
5.0
Thanks. Everything was great
quality imaging solutions
|
Overall Experience
Rating:
3.0
Truck was gross inside. Smelled of cigarettes and Marijuana. Ramp support bar was broken therefore unable to use ramp. Wasn't told of this until 24 hours before scheduled pick up. Still waiting for the $50.00 credit I was supposed to receive because of this. Truck wasn't maintained, horrible front end vibration and pulled to the right while driving straight.
Dane O'Neill
Rating:
4.0
Customer did not leave a comment.
Robert Majikas
Rating:
5.0
Customer did not leave a comment.
HARRY METCALF
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VANCE LUNN
|
Overall Experience
Rating:
5.0
Rented for 1.5 years and was very pleased!! Highly recommend!
william mullet
|
Overall Experience
Rating:
5.0
Good overall experience. Automated credit card payments were easy and efficient. Property is fenced and secure. Replies to email were prompt. Thank you.
MARK VEDDER
|
Overall Experience
Rating:
5.0
Nice facility, serves it’s purpose well.
residence artists
|
Overall Experience
Rating:
5.0
Thank you!!
amy estey
|
Overall Experience
Rating:
5.0
Everything was great and staff was amazing. My unit was safe and secure. I had no problems with anything and I was able to reach the staff when needed. Thank you for everything. And I would recommend the storage facility to friends and family thank you again.
jomarie finn
|
Overall Experience
Rating:
5.0
Owner is friendly and prompt, no issues.
Preston Lapping
|
Reservation
Rating:
4.0
None
patricia baptie
|
Overall Experience
Rating:
5.0
The owner is an Awesome individual.
Prices cant be beat.!!!
michael mailhot
|
Reservation
Rating:
5.0
Joe has been great. I had two units at one time but due to scaling down we have decided to close the units. Yes I will return when the need arises because of the location and welcome feeling always.
CRAIG LUTSCH
|
Overall Experience
Rating:
5.0
I actually moved out on November 23, 2018.
SUSAN LINTALA
|
Overall Experience
Rating:
5.0
The owner was great, very personable and made the experience enjoyable. The place was neat and clean, and it was in a good location. I would recommend this place to everyone!
Elizabeth Conley
|
Reservation
Rating:
5.0
Management very helpful and pleasant
marie bennett
|
Overall Experience
Rating:
5.0
Great customer service!
Beto Gage
|
Overall Experience
Rating:
4.0
The man working at the facility was very nice and everything was clean and looked organized.
Privacy Request
|
First Impressions
Rating:
3.0
Called facility after making reservation and was told that no units were available. Ended up using a non-uhaul affiliated facility.
Privacy Request
|
First Impressions
Rating:
3.0
Everything was fine with the unit. I ordered a 10x20 but had to take a 10x10. I was concerned that not everything would fit, but it got crammed in there in the end.
Privacy Request
|
First Impressions
Rating:
5.0
Great service. They found me a larger storage unit which helped alot as well.
Privacy Request
|
First Impressions
Rating:
3.0
Very nice to work with.
Privacy Request
|
First Impressions
Rating:
5.0
Manager was very friendly and honest. The unit was clean and priced fairly. Dissapointed the unit size I reserved online was not available but it seemed like a uhaul issue, not the storage facility.
Privacy Request
|
First Impressions
Rating:
5.0
Excellent customer service!
Privacy Request
|
First Impressions
Rating:
1.0
Had to rent elsewhere. No one was there when we got there. No one answered phone Very disappointed
Privacy Request
|
First Impressions
Rating:
5.0
This was one of the cheapest i could find for the size... Very nice and clean unit...
Privacy Request
|
First Impressions
Rating:
4.0
Joe from J R Storage was very accomodating and helpful. We are very pleased with the storage facility!!
THERESA FAUVER
|
First Impressions
Rating:
4.0
Owner was very polite. The registration process was easy because of the online application.