Customer Reviews for J&M One Stop Shop
(U-Haul Neighborhood Dealer)

Rating:

3.0

The light wires were not with the trailer and nobody was at this location, so I had to buy a wire from Runnings

Rating:

3.0

I don't care for the online everything however it did help for after hours. I would not have been able to do it if I didn't have the help phone number , the guy who took my initial on the phone reservation was very good to work with and saved me by giving me that number.

Rating:

3.0

Do not miss your pickup time this is an unmanned location and if you are later than what you state the app will timeout and not let you proceed to retrieve your keys. It does not state it has timed out or inform you what to do.

Rating:

2.0

No one there to talk to. Must do online. Had to drive from Bismarck, ND to Mobridge, SD, it took 4.5 hours out of my day, plus an extra $70 for gas to get it to Bismarck. I received an extra day and mileage. The extra day didn't help since I had to get back to work. Not very convenient..

Rating:

5.0

thank you for your service

Rating:

3.0

The location was basically in a field - the Uhaul was clean in the inside but many dents on the outside.

Rating:

1.0

The fact I had to drive to a different state just to go pick it up was absolutely ridiculous. I reserved it in Minot North Dakota and I had to drive to somewhere in South Dakota to go get it. Absolutely ridiculous I also had to pay for the gas to get it back to Minot from South Dakota and nobody gave a crap about me or my family and the fact that we just spent an absurd amount of money on a truck and no one gave a crap about us

Rating:

2.0

Put all ordered equipment with truck.

Rating:

5.0

Make sure you have equipment available when needed. Had to leave our truck in SD because there was no trailer available. Had made reservations in April for both truck and trailer

Rating:

1.0

This location is closed. The accessories I rented were not available.

Rating:

2.0

Had to drive 2 1/2 hours to get vehicle, at last minute,waited for over an hour for dealer to arrive. Windshield fluid dispenser didn’t work and breaks in horrible condition!

Rating:

3.0

No one there to turn U-Haul over to.

Rating:

3.0

I will never recommend uhaul to anyone ever again! We made our reservation a week in advance of our needs. The day before we were to pick up the trailer, uhaul emails us and says they do not have any trailers available for us to use from our location in Mandan nd, however they do have one in Mobridge SS if I want to go get it. You guys are a joke! I will never use you again!

Rating:

4.0

A little faster checkout and check-in process.

Rating:

5.0

I was met immediately upon arrival by the lady that runs the operation for her dad. She was cheerful and prompt. Excellent service!! Nothing to improve.

Rating:

3.0

I set it up under mine info. I don't have a pickup. My husband had to go pick up the trailer. The guy confused my husband and said he couldn't use the account I had. So my husband had to do the whole process. They didn't discuss uhaul just said call the number!!

Rating:

2.0

Be sure facility is open at expected pickup time instead of 40 min later. Locking mechanism on trailer was bent, so there was no way to secure the contents. Trailer could be opened even when padlocked.

Rating:

1.0

It was horrible making a 64-year-old man download an app to remotely open up a lockbox the app kept telling me it didn’t recognize my mobile device which was my phone which I created the account on and which is the phone I was using to do the dashboard entry absolutely disgusting it was horrible frustrating and stressful

Rating:

5.0

Please be sure that all communication is accurate so that all people involved can keep their plans on track!

Rating:

5.0

Have the committed trailer at the committed location. Had to drive to Boulder to pick it up.

Rating:

5.0

One tire was flat. The location took care of it promptly Another tire did not have much tread depth but we made it to our destination ok

Rating:

4.0

Have available storage units implemented at certain U-haul locations.

Rating:

2.0

The service I received here was Awesomeness. Yupyup I said Awsomeness they grabbed and unhooked the 6x12 trailer and moved it away as another was checking the inside and looking at the inside and backside for new accidents. I had none. Then she pulled out her phone to check the account in a poof I was done, I was driving away. Less than 10 minutes but just over 5. And I explained I had no running lights.

Rating:

3.0

Ok

Rating:

1.0

They had temporary staff and I did not receive a receipt. I had to contact them and request a receipt and was then charged for damage to a tow dolly that was the direct result of equipment malfunctioning. I finial receive my receipt and in the notes it lied about attempts to contact me and then they charged my card for damages. After following a customer action complaint I still have not heard from this location. This location provided NO customer service and Michael Crompton lied on his documentation and illegally charged my credit card. This place is a complete disappointment.

Rating:

5.0

Very helpful and accommodating.

Rating:

5.0

Your digital system is way to intrusive. I should not need to share my location to return the trailer. I should not have to take a pic of your trailer on a lot, which never did work. The way your digital system is setup has seriously soured my experience with uhaul. I will consider other options next time for sure and that has never been a consideration before.

Rating:

3.0

Customer service was great! The guy met me outside and supported me with the help I needed. Thank you!

Rating:

5.0

The movers were very professional.

Rating:

3.0

The customer service here was excellent!!

Rating:

3.0

They came over to help me unhook the trailer, even though they were closed that day. Very helpful and returned my calls promptly.

Rating:

1.0

This truck was left unclean when I picked it up. With the covid19 pandemic, it is evident that there wasn't any attention placed on disinfecting and cleansing of the interior. There were crumbs and and gravel on the floor board and dust on the dash. The steering wheel felt sticky along with the knobs on front of the dash. There was a very strong musky odor emanating from the air conditioner vents which was very unpleasant to endure especially during the warm weather. Overall, I am very disappointed with this rental and will not be back as a customer. I have emailed a formal complaint to customer service 2 days ago and have not received a resolution. This is not how you treat customers.

Rating:

3.0

Better WiFi connection

Rating:

1.0

I am rating Mobridge poor because of the distance I had to drive to get the truck. The manager was very friendly and helpful. However, as a location, I had to drive 100 miles one way to pick up a truck. Unacceptable. I had to commit nearly five hours of my time just to get a truck which I had reserved in my hometown SIX weeks in advance.

Rating:

5.0

Technician and Manager were competent and understanding of my dangerous problem. Technician diagnosed the problem that the come-alongs were way off from being centered on the tires. I never touched these. Sr. Management said a 40% refund on dolly is on the way, but I also require fair compensation of $100 for the 3.5 hour delay and extreme anxiety and distress regarding the safety of the rig. The drop off tech submitted pictures verifying this serious technical error.

Rating:

3.0

No one was there, I sign on the door in small lettering sag closed until further notice but if you need help call this number. No sign to say they were at lunch, Nothing on website to suggest hrs were closed for lunch. 2 of us, both Senior citizens had to get the trailer off ourselves.

Rating:

1.0

Wht was I charged for extra day when trailer was returned a day early

Rating:

5.0

Elite customer service! Friendly. No waiting.

Rating:

4.0

Was nice Employee And helpful

Rating:

4.0

In today's health crisis, the store needs to have wipes and cleaning sprays available for anything and everything that employees and customers might touch. Plus the interior of the business must be kept really clean if customers are going to be entering and doing any paperwork inside the business. That's just the way it has to be for the next few months, at a minimum.

Rating:

3.0

Needs more space

Rating:

3.0

I had a reservation for this size truck at Bismarck but ended up having to drive 115 miles one way to Mobridge to get it cause Bismarck did t have one even though I reserved one 45 days in advance. I was not impressed. Mobridge people were friendly but truck was kind of dirty both inside and out.

Rating:

3.0

Thanks

Rating:

3.0

Only place to drop in this region was not satisfied with it because it was about 80 miles from where I was told to drop. I felt that I should have been worned and compensated for fuel

Rating:

3.0

The

Rating:

1.0

The people I was dealing with we're not knowledgeable on how to charge me or rent me the equipment for that matter. Poor service

Rating:

3.0

Better communication with the new pick up place you are given due to the nearest uhaul equipment you requested wasnt available so you were sent somewhere 2 hours away

Rating:

3.0

I was quoted wrong and still haven't received a emailed receipt like they said..

Rating:

1.0

The truck used has a bad transmission, my rpm would be at the 2/3 when i was going 55mph on the highway which caused me to use alot of gas so i spent alot of money on gas alone. I was not happy as I didn't realize it would be so expensive, also it took me over an hour to actually get the code for the keys when i reserved 2 weeks in advance and the 24/7 was extremely difficult to do, i called Uhaul about 4 times before i actually got the keys! I was not happy

Rating:

3.0

cabin interior had dog or cat hair on seats....... I had booked truck in Aberdeen but had drive to 90 miles one-way to pick up truck in Mobridge. Local sites fine, but this is corporate U-haul issue-was only notified two-days in advance that there was a truck shortage.

Rating:

5.0

offer a spare tire.