Customer Reviews for J&L Auto Repair
(U-Haul Neighborhood Dealer)

246 reviews

2708 Wilson St   Menomonie, WI 54751

(715) 235-6606

Office Hours

  • Mon-Thur: 8:30 am–5 pm
  • Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(715) 235-6606

2708 Wilson St
Menomonie, WI 54751

Services at this Location:

Office Hours

  • Mon-Thur: 8:30 am–5 pm
  • Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

was woñdering what the extra 17 dollar charge was for.

Donna Garness 
Rating:
5.0

Customer did not leave a comment.

Jesse Cockeram 
Rating:
4.0

Customer did not leave a comment.

Scott Marcks 
Rating:
5.0

Great experience. Efficient and friendly.

Connie Ludy 
Rating:
5.0

Customer did not leave a comment.

DAVID BUGNI 
Rating:
4.0

Nothing

Jaci Thorson 
Rating:
5.0

Mike was a very accommodating guy. Thanks

KATHY PLACZKOWSKI 
Rating:
5.0

Customer did not leave a comment.

Brianna Bowen 
Rating:
1.0

Not add additional fees after bring the uhaul back sooner than needed and drove less miles that intended!

Sonja Fiedler 
Rating:
1.0

Have the uhaul ready at the designated pickup time instead of having us wait for an hour for maintenance

Jacob Kuepper 
Rating:
5.0

Customer service was great. Truck was perfect for what I needed. Would recommend.

Michelle Moe 
Rating:
5.0

Customer did not leave a comment.

irene staloch 
Rating:
4.0

Customer did not leave a comment.

JOSHUA JOHNSON 
Rating:
5.0

Easy rental and everything was ready to go.

Aaron Schiefelbein 
Rating:
3.0

App needs work, very laggy, had to restart multiple times, unable to scan back of license, not very user friendly

Alexander Westrup 
Rating:
4.0

Customer did not leave a comment.

Heidi Gilbertson 
Rating:
5.0

nothing mike will take care of you

Terry Frederick 
Rating:
5.0

Customer did not leave a comment.

Mary Gates 
Rating:
5.0

Customer did not leave a comment.

Steve Pennoyer 
Rating:
5.0

Mike was great to work with! Hassle free experience! Thanks again! Jeff

Jeff Sawyer 
Rating:
5.0

Customer did not leave a comment.

John Cleary 
Rating:
3.0

Helpful shop owner. Convenient location.

Emily Hason 
Rating:
5.0

Customer did not leave a comment.

Jennifer Kirk 
Rating:
5.0

Customer did not leave a comment.

Jake Bystol 
Rating:
5.0

Customer did not leave a comment.

Kristin Korpela 
Rating:
5.0

Difficult to improve on a fine experience.

JERRY LEFF 
Rating:
5.0

Update the Keurig amenities in lobby!

Josh Hopper 
Rating:
5.0

Customer did not leave a comment.

Vernon Metcalf 
Rating:
5.0

Make your software easier to use and faster.

JERRY LEFF 
Rating:
5.0

Mike is the best. Makes everything easy. The trucks are always in great shape.

Colin ONeill 
Rating:
5.0

Customer did not leave a comment.

MENG VANG 
Rating:
2.0

Not happy about the fuel surcharge. I drove less than 8 miles. The needle did not move yet the guy charged me 20 dollars. Wont use the location again and will write bad reviews of the location. Also wont even consider using as mechanic because of his willingness to rip me off.

RONALD THACKER 
Rating:
5.0

This truck was very OLD & smelly. I'm a 65yr old woman who doesn't know anything about vehicles, but it sounded like the transmission was going to drop!! In the long run, it got me to where I was moving to and it was super easy to return because it was about a mile from my home I moved from. And the man who processed the truck for me was super nice.

Marjorie Dunn 
Rating:
4.0

Customer did not leave a comment.

Vivien Nguyen 
Rating:
5.0

Customer did not leave a comment.

Donna Garness 
Rating:
5.0

Customer did not leave a comment.

Brian Shefchik 
Rating:
5.0

Customer did not leave a comment.

Heather Mccarthy 
Rating:
5.0

Pick up and drop off were great. Truck was clean. But, it rode like it had no suspension. Maybe that's just how the 26' trucks roll. It only had 27,000 miles on it.

Michael Wood 
Rating:
5.0

Customer did not leave a comment.

robert federico 
Rating:
3.0

The drop off was easy. No concerns.

John Hobbie 
Rating:
5.0

Mike is so easy and efficient to work with, great service!

Linda Chase 
Rating:
4.0

Double check that the tire straps are correctly put away. They were stuck and very difficult to undo.

Page Baier 
Rating:
4.0

Customer did not leave a comment.

CLYDE BINGHAM 
Rating:
5.0

The check in experience went well. I had completed the online check in process earlier but Im not sure if all of that information was transferred to the actual check in, ie he seemed to need to re-enter some information.

James Haemmerle 
Rating:
5.0

Customer did not leave a comment.

Joseph Felipe 
Rating:
5.0

Guy in the office was great, helpful and had a sense of humor while we waited for the system to load and helped me hook up the trailer. Side note— Hey, Uhaul! It’s 2023 fix your outdated slow, lagging, half ass system :) thanks!

Samantha Ekblad 
Rating:
5.0

Customer did not leave a comment.

David Griffin 
Rating:
4.0

Customer did not leave a comment.

Sahnya Thom 
Rating:
5.0

Lot was clean and organized joe has a great dealer in menomonie wi

Ben Chouinard 
Rating:
5.0

Nothing to improve they're just great 💯👍

TRISHA HOLM 
Rating:
5.0

Nothing I can think of!

Cynthia Scharf 
Rating:
4.0

Customer did not leave a comment.

David Pence 
Rating:
5.0

Very helpful.

Gregory Quinn 
Rating:
5.0

Customer did not leave a comment.

Elena Mezin 
Rating:
5.0

Customer did not leave a comment.

Angie Papenfuss 
Rating:
4.0

Drop off area was quite congested making drop off of challenging - small driveway, no turnaround area

Scott Dehne 
Rating:
5.0

Customer did not leave a comment.

Stephanie Kamp 
Rating:
4.0

I now have 2 pending charges on my credit card from yall??

Donna Estep 
Rating:
5.0

provided assistance in hitching and Un hitching, very helpful and friendly, thanks

Randy sommerfeld 
Rating:
5.0

Customer did not leave a comment.

Joe Kersten 
Rating:
5.0

Was very professional and helpful. Nice this time around he had an auto transport available. Helpful

Oran Bertram 
Rating:
5.0

Customer did not leave a comment.

Eugene Larsen 
Rating:
3.0

The parking area to be plowed.

Robert Evenson  
Rating:
5.0

The gentlemen that I encountered were professional, courteous and a pleasure to work with.

MICHELLE HAHN 
Rating:
3.0

Truck was not well maintained. A wheel bearing broke, which made the breaks ineffective and we were stuck on a mountain pass for 6 hours before Uhaul would finally get a tow truck to us. Never again will I rent from UHaul.

Gregory Hofmann 
Rating:
5.0

When we picked up our U-Haul truck, the back hatch was frozen shut, would not open. Because the business was closed, we had to drive the truck to our home to get a crowbar to pry it free of the ice. This resulted in lost time, and also more miles driven and a higher bill at the end. It would be good in the winter if the back gates could be chekced to make sure they open freely before the customer arrives.

Timothy Accola 
Rating:
5.0

Customer did not leave a comment.

Jacob Wieseckel 
Rating:
5.0

Very accommodating. Good service.

Joe Schraven 
Rating:
5.0

Customer did not leave a comment.

Barbra Hamm 
Rating:
3.0

You could have free roadside service the truck got stuck in the snow and I had to pay out of pocket to get it out I believe I should be compensated for that

Vicki Cassman 
Rating:
4.0

Customer did not leave a comment.

Garry Brownlee 
Rating:
5.0

Everything went as planned so my overall experience was great. Would recommend the company to anyone in need of a rental vehicle. Easy to get to location. Friendly service. Thank you

Karen Streveler 
Rating:
5.0

Customer did not leave a comment.

Tara Lawson 
Rating:
5.0

Customer did not leave a comment.

Robert STARY 
Rating:
5.0

J and L does a fantastic job.

Dean Kralewski 
Rating:
5.0

I can't think of anything! It's a pleasure doing business with you!

Cynthia Scharf 
Rating:
5.0

Very professional and inviting. The service was impeccable. This has to be the best uhaul rental place in the company. A truly heartwarming experience. 10/10.

Jon Drake 
Rating:
4.0

Customer did not leave a comment.

JOHN FIELD 
Rating:
5.0

Customer did not leave a comment.

Melissa Lee 
Rating:
5.0

J and l service center where I rented very friendly helpful iv rented there before I have to say u haul was very clean and truck ran excellent thank u

Randy Hermosillo 
Rating:
5.0

Customer did not leave a comment.

Benjamin Pease 
Rating:
5.0

Mike does a great job keeping the equipment in excellent shape.

Colin ONeill 
Rating:
5.0

Speed up the server and paperwork generation. Took quite a while!

TOM FLUG 
Rating:
4.0

Customer did not leave a comment.

gail palmisano 
Rating:
1.0

I rented the trailer with a pickup time of noon. I got there at 12:15 and they asked if I could come back when they were done eating. I didn't want to make a fuss so I came back at 1:00PM. A customer should not be put in that position. If they can't accommodate a noon hour pickup, it should not be available to select.

Thomas Janicki 
Rating:
5.0

Very helpful staff. Easy pick up and return.

HEIDI GILBERTSON 
Rating:
5.0

Customer did not leave a comment.

Drew Mikesell 
Rating:
5.0

Customer did not leave a comment.

Sandra Sovick 
Rating:
1.0

Why was i charged $21 for gas

Andy Larson 
Rating:
5.0

Customer did not leave a comment.

Kimberly Toole 
Rating:
5.0

Customer did not leave a comment.

Tanya Neary 
Rating:
3.0

Cargo area of the truck was never cleaned out. Large cargo door required a lot of effort to open & close. Truck brakes were very very sensitive.

Bobby McElveny 
Rating:
3.0

None

Don Pittman 
Rating:
5.0

Customer did not leave a comment.

Douglas Link 
Rating:
3.0

Customer did not leave a comment.

Martin Fritz 
Rating:
4.0

The vehicle has a shimmy/bounce at 60 mph. Disappeared over 65 or under 55.

David Pomfret 
Rating:
4.0

Dropped off after hours but didn’t receive a notification receipt and we followed all the directions

Dirk Visser 
Rating:
5.0

Customer did not leave a comment.

Joesph Kindred 
Rating:
5.0

Mike is my go to guy for anything automotive that I need. Rental was ready and waiting for me at the agreed time. Could not have been better.

John Connlly 
Rating:
5.0

Very friendly and helpful

Mitchel Bevans 
No reviews have been submitted for this location.

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