Customer Reviews for J&J Storage
(U-Haul Neighborhood Dealer)

274 reviews

11350 State Hwy 25   Dexter, MO 63841
(Hwy 25 South)

(573) 624-2507

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(573) 624-2507

11350 State Hwy 25
Dexter, MO 63841
(Hwy 25 South)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Donna Nicholls 
Rating:
5.0

Customer did not leave a comment.

Christina Howey 
Rating:
5.0

Customer did not leave a comment.

Kristen Gotto 
Rating:
5.0

The folks at J&J were so kind and caring. They answered all of our questions, being first time UHAUL renters, we had several. They took the time to show us anything important and make us feel safe about driving the BIG truck.

Jessica Haney 
Rating:
5.0

Customer did not leave a comment.

Paul Turman 
Rating:
5.0

Customer did not leave a comment.

Michael Andrews 
Rating:
5.0

Customer did not leave a comment.

Bonnie Blue 
Rating:
3.0

Initially, I was supposed to pick up the trailer in Sikeston, MO. Due to some poor record-keeping at U-Haul, Sikeston did not have the trailer and I had to drive 20 miles away to Dexter to get my trailer. I went to Dexter to get my trailer at a mom-n-pop U-Haul outlet. Both "mom" and "pop" were super-nice elderly individuals. "Mom" was actually very knowledgeable. "Pop" needed an oxygen tank. While I consider myself pretty capable with trailers, "mom" gave me invaluable information regarding this auto transport trailer. "Mom" had me test my left and right turn signals. Unfortunately, she did not verify that left was left and right was right. Almost inconceivably, this trailer was wired backward. I did not discover this until my second day with it. Then, I was paranoid about every lane change as nearby vehicles would be confused about my moves.

GEORGE WARNER 
Rating:
5.0

Clean truck and efficient check out.

michel Brown 
Rating:
5.0

Customer did not leave a comment.

jeff kocha 
Rating:
5.0

The people were very nice and the location was excellent!

JOSEPH NICHOLS 
Rating:
3.0

This place had no nighttime lighting. Hard to find the entrance, and overall creepy vibe

Angela Honaker 
Rating:
5.0

Customer did not leave a comment.

Joseph Montoya 
Rating:
5.0

Customer did not leave a comment.

Dale Robinson 
Rating:
5.0

Keep doing what you are doing

Jessica Pastrick 
Rating:
5.0

Everything from front to finish was very simple and very easy to do. I was very worried about this overall experience but when we got the uhaul. It was truly a worry free experience thanks to the rental place.

Mary Armstrong-Berry 
Rating:
5.0

They always go out of their way to help the customer.

Donald Zoll 
Rating:
5.0

Customer did not leave a comment.

Daniel McLemore 
Rating:
5.0

Customer did not leave a comment.

DAVID FOSTER 
Rating:
5.0

Customer did not leave a comment.

Jim Weets 
Rating:
5.0

Customer did not leave a comment.

Karen Ritchie 
Rating:
5.0

Customer did not leave a comment.

Karen Ritchie 
Rating:
5.0

Customer did not leave a comment.

Donald Zoll 
Rating:
5.0

Customer did not leave a comment.

Casey Pugh 
Rating:
5.0

Customer did not leave a comment.

Hank Trout 
Rating:
4.0

Inclusion of a tongue jack was needed. They would not allow the jack to be taken with the trailer which meant that we had to keep it hooked to our vehicle the entire 1-2 days that we had the rental, We were very limited on space and it would have been some much better to be able park the trailer to load then hook back up once loaded to haul rather than having to close the door and move the truck and trailer to let other vehicles out of the lot then move it back to continue packing.

Tari Cupp 
Rating:
3.0

The location was closed during normal busy hours.

Jeff Mansfield 
Rating:
5.0

J&J was awesome to deal with! They were very helpful and made for a ver enjoyable drop off!

jeanie harpole 
Rating:
5.0

Customer did not leave a comment.

amanda oakes 
Rating:
5.0

Customer did not leave a comment.

Stephanie Brown 
Rating:
2.0

I was charging initial $100 because it was using a prepaid card however after returning it I got my statement back and it said that I was supposed to be giving back 17 something I still have not received that money

Annie Barnes 
Rating:
5.0

Customer did not leave a comment.

Christopher White 
Rating:
3.0

Customer did not leave a comment.

Jacob Tucker 
Rating:
5.0

Customer did not leave a comment.

Jeremy Embree 
Rating:
1.0

Truck broke down on me delayed my move time I had to pay my movers extra money due to us being delayed because of the truck

Keela Willett 
Rating:
5.0

Very helpful and friendly people, a pleasure to do business with.

Bobby Wooldridge 
Rating:
5.0

Even though there was a slight problem when we went to hook up to the trailer the dealer is there were very attentive and very professional and got the problem dealt with. Miss Melanie and Mr Dewayne are always going above and beyond please their customers.

everette crawford 
Rating:
5.0

I know renting from rural areas can be logistically challenging but J and J made my experience really easy!

TIffany Wiggins 
Rating:
5.0

The online process should ask for the customer’s beginning and ending destination. If an in-town pickup is unavailable due to no availability, the customer should receive free additional miles based on where the pickup is done. I had to pay an additional 20 miles when I shouldn’t have if there had been a local truck available (my truck pickup was 21 miles from my beginning destination).

Joe Killian 
Rating:
5.0

Great service and great people to work with!! Would 100% recommend to a friend!

Christi Carrillo 
Rating:
5.0

Customer did not leave a comment.

Dana Silvey 
Rating:
3.0

The location was fine, the price was ridiculous. I needed to pull a trailer 150 miles and it cost right at $300. I couldn’t wait one day to save $115. I asked to drop the trailer that afternoon and they wouldn’t work with me. Felt taken advantage of with the predicament I was in. Stop taking advantage of people and their situation is the best way to improve from a customers viewpoint.

Paul Clary 
Rating:
5.0

Customer did not leave a comment.

Stacy Rockafellow 
Rating:
5.0

Customer did not leave a comment.

Wesley Schoof 
Rating:
5.0

Customer did not leave a comment.

Donald Zoll 
Rating:
5.0

Customer did not leave a comment.

Bobby Morley 
Rating:
5.0

The first trailer I was assigned had two bad tires that needed to be replaced. They would have never made the trip. After I pointed out the condition of the tires, I was given another trailer.

Kenny Lemarr 
Rating:
3.0

Customer did not leave a comment.

Steven Phillips 
Rating:
3.0

Customer did not leave a comment.

Dennis Chorley 
Rating:
5.0

Customer did not leave a comment.

Terri Tafoya 
Rating:
4.0

Customer did not leave a comment.

Brenda Long 
Rating:
4.0

Customer did not leave a comment.

Heather Townsend 
Rating:
5.0

Customer did not leave a comment.

BobbiKay Parker 
Rating:
4.0

No comment

william thomas 
Rating:
5.0

Customer did not leave a comment.

John Mccain 
Rating:
5.0

Customer did not leave a comment.

Robin Fisher 
Rating:
5.0

Customer did not leave a comment.

William Baker 
Rating:
5.0

Customer did not leave a comment.

Hillary Mercier 
Rating:
5.0

Customer did not leave a comment.

Driston Cowan 
Rating:
3.0

Customer did not leave a comment.

DAVID HOGAN 
Rating:
2.0

Smelled of cigarette smoke & was dingy, dusty, & old. The lady helping us was friendly & helpful.

Sandi Philson 
Rating:
5.0

Customer did not leave a comment.

Michael Geiger 
Rating:
5.0

Customer did not leave a comment.

DENNY BROWN 
Rating:
3.0

Customer did not leave a comment.

Denny Brown 
Rating:
5.0

Customer did not leave a comment.

David Ponshock 
Rating:
5.0

Customer did not leave a comment.

TYLER KIMES 
Rating:
4.0

Customer did not leave a comment.

Richard Reed 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MORROW 
Rating:
5.0

I have nothing to complain about

AMY PROCTOR 
Rating:
5.0

Customer did not leave a comment.

JASON COX 
Rating:
5.0

Very pleased. The U-Haul dealer at J&J Storage in Dexter Mo was very informative on the trailer that I rented and everything went smoothly! Thank you for a pleasant experience!

MARK PRY 
Rating:
5.0

Customer did not leave a comment.

david ponshock 
Rating:
5.0

Customer did not leave a comment.

Tena Matthews 
Rating:
4.0

Customer did not leave a comment.

ALAN BECKER 
Rating:
3.0

The online check in process is terrible

Kimberly Barnes 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DUNIVEN 
Rating:
5.0

She was extremely nice and helpful. We couldn't drop it off thru the 24/7 app cause it was so SCREWED up. We had to drop truck off when they were closed and because app wouldn't work I had to make another trip to town to take back keys and close out rental. Had to pay another $30 cause of mileage, but I had to drive extra miles to return the truck. Wasn't her fault she was great. It was uhauls fault because their app sucks.

Teresa Geter 
Rating:
5.0

Customer did not leave a comment.

PATTY LEWIS 
Rating:
5.0

Customer did not leave a comment.

CORBIN MATTHEWS 
Rating:
5.0

Customer did not leave a comment.

Rick Cochran 
Rating:
5.0

Very friendly. Great folks.

Richard Riddle 
Rating:
4.0

Customer did not leave a comment.

MARK SKILES 
Rating:
5.0

a ok its all good

Eddie Rudd 
Rating:
5.0

Customer did not leave a comment.

RICKY WARREN 
Rating:
5.0

RETURNED TRUCK AFTER HOURS. KEY AND CONTRACT DROP BOXES CLEARLY MARKED.

lawrence warbritton 
Rating:
5.0

Everything went fine. The couple we rented the trailer from were very nice. They checked over the trailer, wiring to the tow vehicle and the attachment points. Before we dropped off the trailer, we even washed it. It was in very good condition..

Dan Wood 
Rating:
5.0

Customer did not leave a comment.

Irene Foster 
Rating:
5.0

Customer did not leave a comment.

DAVID MCDONALD 
Rating:
4.0

Have rented from you four times in three years did notice a price jump of over 30 percent in the last 3 years not really happy with that increase. BUT service is about average

daniel catthey 
Rating:
5.0

The drop off location was easy to find and organized.

Terri Tafoya 
Rating:
5.0

Very helpful and nice

AUSTIN SMITH 
Rating:
4.0

Nice people there.

Thomas Chrisner 
Rating:
5.0

Customer did not leave a comment.

JOHN HORN 
Rating:
4.0

Customer did not leave a comment.

TYLER PERKINS 
Rating:
5.0

Customer did not leave a comment.

Clint Foster 
Rating:
3.0

Customer did not leave a comment.

Resa Trammell 
Rating:
5.0

Customer did not leave a comment.

Dallas Childers 
Rating:
4.0

Nothing.

Donald Lavallee 
Rating:
5.0

Customer did not leave a comment.

Stephen Louder 
Rating:
5.0

Owner was awesome even helped me with who to call for some services

John Elliott 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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