Customer Reviews for J&J Sales & Rentals LLC
(U-Haul Neighborhood Dealer)

936 reviews

3501 Rucker Blvd   Enterprise, AL 36330

(334) 347-2376

Office Hours

  • Monday - Sunday:
    8 am - 12:30 pm / 1:30 pm - 5 pm

Services at this Location:

Contact Us

(334) 347-2376

3501 Rucker Blvd
Enterprise, AL 36330

Services at this Location:

Office Hours

  • Monday - Sunday:
    8 am - 12:30 pm / 1:30 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everyone was helpful and kind I would only rent from John in the future I will reccomend all my friends Margo kaszas

Margo Kaszas 
Rating:
5.0

Customer did not leave a comment.

Randall Long 
Rating:
5.0

They were awesome and accommodating with everything

Michelle Poth 
Rating:
5.0

Customer did not leave a comment.

Danny Guzman 
Rating:
5.0

Customer did not leave a comment.

Vaughn Guetens 
Rating:
3.0

Customer did not leave a comment.

Sherika Jones 
Rating:
5.0

Customer did not leave a comment.

Jeff Smith 
Rating:
3.0

Radio broken, 12 volt outlets not working, uhaul app need updates it cannot locate location. It shows it in middle of neighborhood behind location

Silas Minchew 
Rating:
3.0

Radio not working, 12volt outlet not working

Silas Minchew 
Rating:
3.0

Fix your app

Silas Minchew 
Rating:
4.0

Customer did not leave a comment.

Brentley Benefield 
Rating:
4.0

Customer did not leave a comment.

Brentley Benefield 
Rating:
5.0

Customer did not leave a comment.

Kelly Russell 
Rating:
5.0

The customer service here is excellent. They helped get me into the right size of trailer for what I was moving with no issues. Always quick to come out when I arrived.

SARA CARTER 
Rating:
5.0

Improve? Nothing much to do to improve. The gentleman that works in the office went above and beyond to make sure that the trailer was hooked up correctly, and that I was good to go.

Joel Haas 
Rating:
5.0

Great staff and easy to work with.

CHUCK LAYMON 
Rating:
5.0

It was a great place to rent from. They had a very large selection of trailers to rent. I was able to rent a trailer that was only one year old. We towed the trailer 5000 miles so I was happy that the trailer was new and did not have any problems on the long trip.

TIM BEEBE 
Rating:
5.0

Customer did not leave a comment.

James fender 
Rating:
5.0

Customer did not leave a comment.

daniel shifflet 
Rating:
5.0

Excellent dealer!

Robert Wochner 
Rating:
5.0

Continue great service as you are!

Charles Blanks 
Rating:
5.0

Customer did not leave a comment.

James Hodge 
Rating:
5.0

John was the best. Easy pick-up, Easy drop-off. I would highly recommend this dealer.

Tom Byerly 
Rating:
5.0

Customer did not leave a comment.

Cindi johnson 
Rating:
3.0

I had to go to another store to get my trailer. I wish I could have picked it all up at one location

Luke Bowden 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Holtcamp 
Rating:
5.0

Customer did not leave a comment.

Sierra Sullivan 
Rating:
1.0

They charged me a refuel fee in spite of the fact that I fueled up the to proper level less than 2 miles away on the way to drop the truck. Not the first time one of these U-Haul places has done this to me. Not a good way to make an extra few dollars. Crooks

Philip Reese 
Rating:
2.0

The place wasn't awful, but the customer service was lacking. Sometimes we can get so focused on doing our job that we forget that we are dealing with real live human beings. Also, as I was waiting to be helped, I heard the owner tell a young man in the military that there was not military discount, yet I had one applied when I made my reservation. I'm not sure how it works, but I thought that was strange. Maybe one needs to make an online reservation to attain the discount? I'm not sure.

Natalie Springer-Barnes 
Rating:
3.0

Customer did not leave a comment.

Pamela A Reynolds 
Rating:
3.0

Customer did not leave a comment.

Pamela A Reynolds 
Rating:
5.0

Always a great experience with these guys.

Mark Swinson 
Rating:
5.0

Customer did not leave a comment.

Linda Harris 
Rating:
5.0

Customer did not leave a comment.

Lyndsey Clark 
Rating:
2.0

The word "clean enough" can be interpreted differently. I returned it in a couple hrs in same condition to same location. I rented blankets but did not use them. Still paid for them. Before I do my google review, I suggest doing more to clean vehicle. Bugs on front of vehicle/windshield. Clean enough can be subjective

Mindy Schell 
Rating:
5.0

NO PROBLEMS OR SUGGESTIONS.

Robert Wochner 
Rating:
5.0

I frequently use J&J UHAUL to accomplish various home projects. Other than being conveniently located near my home, the owner/operator is a stand-up guy and has consistently provided excellent customer service. The staff are extremely courteous and very helpful. The location is kept neat and organized. Great place to do business.

David Keefer 
Rating:
5.0

Customer did not leave a comment.

william bender 
Rating:
5.0

Customer did not leave a comment.

DEBBIE SIMMONS 
Rating:
5.0

Loves the 24/7 drop off option and using the UHaul app with it was very easy! 10/10

Jessica Parish 
Rating:
5.0

The associate at the facility was super hospitable and made everything super simple during a very hectic move. I truly appreciate his kindness.

April Silar 
Rating:
2.0

Customer did not leave a comment.

Kenneth Hill 
Rating:
5.0

Customer did not leave a comment.

Richard Patrick 
Rating:
4.0

Customer did not leave a comment.

Artavious Floyd 
Rating:
3.0

Both pieces of equipment we rented had damaged wheels. The car hauler had a nail in the tire and the 26’ truck had a flat.

ZACHARIAH Vanderleest 
Rating:
5.0

Customer did not leave a comment.

Mark McGinnis 
Rating:
4.0

Customer did not leave a comment.

Crystal Forbes 
Rating:
5.0

Customer did not leave a comment.

James Slemp 
Rating:
5.0

everything was extremely smooth. I did not reserve anything online and that didn’t matter as they have so much inventory. I was in and out with the rental in less than 20 minutes. overall a great business and will be using them again

Benjamin Smith 
Rating:
5.0

Customer did not leave a comment.

Madelyn Reed 
Rating:
4.0

Have more location's like this one! Great site friendly staff wonderful team!! Be blessed and stay safe!! Mr Flowers.👍😎

Willie Flowers 
Rating:
5.0

Customer did not leave a comment.

Tina Cameron 
Rating:
5.0

Excellent staff

Jessica Conrad 
Rating:
5.0

That's where I go to rent my uhaul

Dennis Lyles 
Rating:
5.0

Customer did not leave a comment.

STANLEY WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Jessica Green 
Rating:
5.0

Your app needs improvement; turning in is clumsy and when pictures were taken it just closed and there was no clear way to verify if I completed everything or accesse the status afterwards.

Michael Woodhouse 
Rating:
5.0

Customer did not leave a comment.

michael sotor 
Rating:
5.0

Customer did not leave a comment.

Robert Amadeo 
Rating:
5.0

Customer did not leave a comment.

Johnson Ancheta 
Rating:
4.0

Just the AC was not working. For must persons this would be a problem, On a long haul .

ELLEN FARRELL 
Rating:
5.0

John knows what's he's doing.

Dennis Lyles 
Rating:
5.0

If what he told me was true uhaul owes me some serious explanations and should pay me for me forced financial losses.

Stephen Van eps 
Rating:
5.0

Customer did not leave a comment.

Michael Baldwin 
Rating:
5.0

Customer did not leave a comment.

thomas ray 
Rating:
4.0

Customer did not leave a comment.

ted lundstrum 
Rating:
3.0

Gas was at around a 1/4 tank when I received the truck. This is very inconvienenet for people when they are moving. The first thing we had to do was go get gas.

Tara CLARK 
Rating:
5.0

Customer did not leave a comment.

FANUEL CHAGEZA 
Rating:
5.0

Really appreciate the gentleman unhooking the trailer from my jeep.

Erik Taylor 
Rating:
5.0

Very helpful

Ralph Stone 
Rating:
5.0

J&J Sales were very helpful. Great folks!

Ralph Stone 
Rating:
5.0

We used the 24/7 online check in/out and it was really easy--no improvements needed.

Katherine Metz 
Rating:
5.0

Great customer service! The best!!

Robert Carter 
Rating:
5.0

Customer did not leave a comment.

aaron edgerton 
Rating:
4.0

Customer did not leave a comment.

JUDITH Barnes 
Rating:
4.0

Customer did not leave a comment.

Paola Amaya 
Rating:
4.0

Customer did not leave a comment.

william bender 
Rating:
3.0

Customer did not leave a comment.

Mark Siner 
Rating:
2.0

They charged me extra without a reason.

Abdulaziz alqhtani 
Rating:
5.0

Customer did not leave a comment.

Stephanie Lewis 
Rating:
5.0

As soon as I pull up they came right out and waiting on me. In and out in no time

DENNIS CREECH 
Rating:
5.0

This was recommended by our son-in-law and he was right a real good outfit to do business with. Nice people too.

Robert Sprekelmeyer 
Rating:
5.0

Customer did not leave a comment.

Kathy Domas 
Rating:
2.0

Hooked up trailer to vehicle and it was too low in the back. They did not sell drop hitches nor did they explain how to hook up. The person helping us said the height in the back was fine, but when we drove off and realized it was dangerously close to the ground, we went down the road and purchased the correct drop hitch and the nice folks at AAA storage helped us hook it up.

Jeff Kordenbrock 
Rating:
4.0

Customer did not leave a comment.

Ozborne Fortune 
Rating:
3.0

The parking lot is a grass lot. Very very bumpy. Next time I choose to rent a trailer will most likely go to another location.

Brian Thompson 
Rating:
4.0

Customer did not leave a comment.

Matthew Jones 
Rating:
5.0

Keep on doing what you are doing I love it, and don't fall below the rating that I have given

Frank Smalls 
Rating:
3.0

Customer did not leave a comment.

Stephanie Landon 
Rating:
5.0

Service is excellent. Improvement not necessary.

Rachel Rosa 
Rating:
5.0

Customer did not leave a comment.

DEONTA GREENWOOD 
Rating:
5.0

Customer did not leave a comment.

Danny Toole 
Rating:
5.0

Customer did not leave a comment.

Kathy Domas 
Rating:
5.0

I have used this uhaul location many times! Excellent people to work with and the service is outstanding!

Angela Eckenrod 
Rating:
5.0

Customer did not leave a comment.

Audra Kilpatrick 
Rating:
5.0

Customer did not leave a comment.

DEBORAH SCHRAEDER 
Rating:
5.0

Customer did not leave a comment.

maurice martinez 
Rating:
5.0

Customer did not leave a comment.

Rafael Rodriguez 
Rating:
5.0

Great service! Very helpful!

Mark Flitton 
Rating:
1.0

Charge me 800$ what is the 20 day is a lie I will never use them again

JOHNNY RICH 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Trucks for Sale

    We have the largest selection in the industry!

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