Make sure people get what they pay for!
Andrew R
Customer Reviews for J&J Mobile Marine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location in Princeton Illinois charged me $37.50 for fuel when I put it back on the amount it was on when I rented the truck first time this is happened I give them a zero
Michael TNice guy and very helpful
chris hI will never use U-Haul again. The pickup was handled ridiculously, we weren’t told the proper info for pickup, so we weren’t properly prepared. Then the truck didn’t hold nearly the amount of stuff that is advertised. Then at pickup we needed to pay a little extra and we wanted to pay cash, we purposely didn’t choose mobile order for this reason, and there was no one, we had to use a card that didn’t really have the money on it, now we’re facing overdraft. Again, the whole thing was awful. Then we contacted customer service and the offered us a $25 U-Haul gift card for our troubles. The move is done. What do we need that for now? Again, just awful and a total joke.
Martin GVery nice gentlemen.
Shawn LMade arrangements to drop off at 2:00 PM, no one was there and found out they were closed until 3:30 PM. Called them and only got a voice message and they never returned my call. Bad service, will not use Uhaul again.
James WWinter hours stated 4 to ? but he didn't show up till 4:30 because he we works for the stte highway department.
Denise KYour 24/7 site is very ambiguous. At no point was there any notice for pictures of the driver, license etc. And no mention of needing pictures of the odometer and drop off location prior.
Janet JMy whole reservation was figured incorrectly, I had to wait 45 minutes for him to refigure my paperwork. He did make things right but when you return a truck, you are tired and do not want to have to wait like that.
Mary TI would never recommend Renting from this facility! The man working there, hooked my Jeep up to a 6 x 12 pull behind Uhual. There was barely any clearance between the Uhual hitch and the ground. He let me leave this way, and said load all the heavy stuff to the end by the door. After I got it loaded I only had two inches of clearance from the ground! COMPLETELY UNSAFE!!! Uhual refuses to give me any sort of refund, after I dropped it off the next day! They told me I would be charged for dropping it off at the wrong location: even though, that location helped me rent the right and safe equipment! NEVER RENT FROM THIS LOCATION IF YOU VALUE YOUR LIFE OR ANYONE ELSES!!!
Bernadine MJ and j is amazing! Couldn’t ask for a better uhaul provider in the area. Never not there when I need him! Jerry rocks!
austen wI loved doing mobile check in. I thought it was going to be hard, but it was fairly simple.
Mark RThe people were rude. Uhaul was backed into tiny corner not easily accessible to remove from lot behind boats. Never would I use this location again!
Brittany RI booked a small truck online, and when I got to store they told me didnt have small one had to get next size up. And charged me for the upgrade. I didn't want to pay for big one.
Brian FVery professional. The whole U-Haul rental was very smooth. I am impressed:) thank you everyone! you helped make this move smooth:)
Konnie SVERY FRIENDLY AND HELPFUL PERSON!!!!!
Steven SThere was no problems!
Jozefa SHours of operation were incorrect, took forever to finally rent the dolly. Yes i should have reserved ahead of time, but i didn't not sure renting ahead of time would have sped up the process. U haul was supposed to call with a pick-up location and did not, representative for that area of Illinois wouldn't answer the phone. Just a terrible experience overall.
Patrick HThey need to adjust their hours, their website stated they are open at 9 am Saturdays but no one was there. I am glad I was able to do an online return though.
John PI really didn’t want to hear all his political opinions.
Francis MVery convenient!
Cathy NToo much to mention here. Will be calling the 800 number
ROBERTA SThere is no discount available for law enforcement/first responders. Was told to bring proof to pick up location and it would be applied but nothing was available to put into the system
Rich RWhen I request a counter pick up… It would be nice if someone was actually there. Never again.
Thomas MNo improvement needed
Laura PEverything good.
William DFast and friendly service
George aI would prefer not to get this email after 10 pm
Linda BThe staff was very friendly
Manda Tvery helpful and very knowledgeable of u-haul equipment
Jerrome SWe had to wait an hour for the trailer to be returned. This is after not getting the 26 ft truck we were "guaranteed" at the location we were "guaranteed".
Randy TSuper easy to do! The staff was pleasant and explained the contract well, even suggested the best place to fuel up with a bigger truck. Also, the truck was clean and he took the time to go through it to make sure that I knew the details
Stacy Wvery nice and helpful and knowledgeable of u-haul equipment i will rent again from this location.
Jerrome SExcellent location to rent U-Haul products!!
Eric SNo one was present to help out at this location.
Mark RAdvertisements for UHAUL services would help greatly.
Michael MThe man who helped me was so thorough and very nice. He left me a wonderful helpful Voice mail about my return.
Elizabeth CDropped of after hours. Easy to get to and drop off procedures are easy.
Alexandria CThe equipment was clean but it had a huge patch on the top that the location we dropped it off at was going to look at right away. But I think someone had just dropped it there not long before we were to pick it up.
Chad FMore available variety.
Johnathan FVery helpful friendly service
ander aVery very pleasant experience thanks to such a polite and most helpful employee! Made me feel quite at ease using your equipment for the first time. I’m a 66 year old woman and he was so respectful and that’s not always how I’m treated!
Judith SJerry, who assisted me was very helpful. Very pleasant
Pamela SReally appreciated the competency of J&J Mobile Marine, especially after the extremely poor experience in Kewanee at the Finish Line.
David NJ&J was absolutely wonderful. I was on my way in minutes and being a first time user, they were very accommodating to my questions and concerns. Had this location been closer to my destination, they would have been my first pick and I would be happy to use them in the future if they were closer to my area. That being said, whomever is in charge of confirming reservations needs to find a new job. I was very frustrated and highly disappointed at the fact that with less than 24 hours notice, I was informed I was going to have to drive over an hour out of my way to pick up the truck I requested. Initially, my selected location was a block away from where I was loading from. Not only was I am disappointed with the lack of fair warning of these changes, but also the representative I spoke with in this regard was very rude, short, and abrasive. Had it not been for J&J’s empathy and understanding my review would have been significantly lower. As far as reservations, I give it 1star. Again, J&J was very accommodating and tried to right the wrongs I had witnessed during reservation. My disappointment solely comes from Uhaul’s lack of concern for their customers schedules and time restraints. J&J did everything in their power to correct this and made me feel valued. Corporate U-Haul did not.
Rebecca HVery professional
joseph sPut adequate signage on the drop off box. Inform your customers to log in to check in via the app if after hours BEFORE dropping the keys into the box. We were actually there before their posted close times. Their signage online and at the facility both stated 5 p.m. -- it was 4:45 and it was empty. Perhaps a handwritten sign there if closed early or not open at all due to COVID. We spent 40 minutes on the phone with a rep to get the return "noted" in your system.
Douglas NHow about making more pick up trucks available instead of forcing your customers to rent far more expensive equipment that they don't need.
Michael JGentleman was very helpful and provided key information efficientky
Janet MHave the right equipment i originally ordered!
Peggy Peasy drop off great personnel
Dennis EOn line drop off was a breeze compared to our pickup problems.
Joseph Mvery good service, very friendly
Ingrid SJerome was really helpful when I dropped trailer off. He listened to my concerns especially after he asked me if I had any problems with the trailer.
wayne hThis was one of the worst customer service experiences I have ever had. The day before the truck was required I received a call from a Service Rep (who was very nice) stating that I had to drive 1 1/2 hrs to pick up the truck I reserved 2 months prior. I had to settle for a smaller truck at a closer location. Having the customer have to drive to a different location than chosen to get the vehicle they registered for 2 month earlier is one of the worst business models I have ever seen.....especially when it is 1 1/2 hrs away from the original pickup location and would have added to the mileage I would have had to pay for. The additional time required would have eaten into my rental time also. The Service Rep Manager stated that there is a shortage of truck in Illinois.....that is not my problem.......you are providing a service that I signed up for and did not deliver. The truck also had a wheel bearing about to fail. I will not rent from U-Haul again.
Keith HJerry in Princeton is always nice and sociable...Good Guy
Thomas S