Customer Reviews for Tommy On The Spot One Stop Shop
(U-Haul Neighborhood Dealer)

181 reviews

6810 Lake Leslie Ln   Charlotte, NC 28227

(980) 939-6885

Office Hours

  • Monday - Friday:
    8 am - 3 pm / 4 pm - 5 pm
  • Saturday:
    8 am - 12 pm / 1 pm - 7 pm
  • Sunday:
    8 am - 12 pm / 1 pm - 5 pm
Special Operating Hours
  • 3/31/2024: 8:00 am - 2:00 pm

Services at this Location:

Contact Us

(980) 939-6885

6810 Lake Leslie Ln
Charlotte, NC 28227

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 3 pm / 4 pm - 5 pm
  • Saturday:
    8 am - 12 pm / 1 pm - 7 pm
  • Sunday:
    8 am - 12 pm / 1 pm - 5 pm
Special Operating Hours
  • 3/31/2024: 8:00 am - 2:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great folks in the rental office. Pickup and drop off were both easy and efficient.

mike fowler 
Rating:
5.0

Customer did not leave a comment.

Donald Horner 
Rating:
2.0

Faster refunds or be more communicative about the prices and breakdown the deposit for cash or debit. Pay with credit it’s no deposit

willie mcrae 
Rating:
3.0

The app experience was less than efficient. Started the log in 10 minutes early - was called by the site as I was still filling things out, they walked me through the next steps. When returning the act of taking the pictures to show the condition would continuously reset, after the third time trying I just took random pictures more quickly so I could get through that step. It was very frustrating when there was noone to help with the check in.

Joshua Herold 
Rating:
4.0

Tommy was on top of his game and very helpful. It was raining that day, but he was quick and we got it done.

Peter Crawford 
Rating:
3.0

overall, owner was courteous and able to help, but had some internet connection challenges and did not have the pads that we had requested. Truck was not cleaned at time of inspection, but owner swept it out and wiped down cab which took an additional 10 min to leave.

Scott Hansford 
Rating:
5.0

Tommy is the best! He is extremely knowledgeable, helpful and makes the whole process a breeze! Thanks!

David Innis 
Rating:
5.0

Staff is very helpful and informative.

Sai Krishna Mekala 
Rating:
5.0

Tommy is very friendly, he helped me on reservation and hook up my trailer.

Milad Wahba 
Rating:
3.0

Customer did not leave a comment.

Romulus Tarlton 
Rating:
2.0

When checking out this equipment, I asked the young lady if I could drop the truck off at any U-HAUL dealer and I was told yes. I even called the 800 number to verify and I was told I may be charged a 40.00 wrong destination fee. I get my receipt and 245.00 is what I’m being charged. Now I expected something but not 245.00. This is not good business

William Brigman 
Rating:
5.0

Customer did not leave a comment.

Angel Borque 
Rating:
3.0

Customer did not leave a comment.

Eric Tyson 
Rating:
5.0

Continue to be impressed with U-Haul every time I rent. Easy process to rent, locations are abundant, Equipment is well maintained and prices are very reasonable. Keep up the good work!

Ted Gossert 
Rating:
5.0

Tommy was courteous and professional.

Car Joseph 
Rating:
5.0

You guys were great 👍 I enjoy the services and will continue to support and recommend them

Davon Speller 
Rating:
2.0

The people here made this all very difficult, when I got there 20 min early to get the truck I rented they weren’t there. The employee who only cleaned the trucks was rude saying he would not know when his boss gets back, and when he did he made it seem like I was crazy even though I waited for 20 minutes with no follow up. Same thing when I returned it, I came 30 min early and he was nowhere to be found.

Lance Nathan 
Rating:
5.0

Customer did not leave a comment.

Jacob Hindman 
Rating:
1.0

Customer did not leave a comment.

Erica Baker 
Rating:
5.0

Excellent place & service! Will highly recommend them and use them for our next move!

Bridget Stockdill 
Rating:
5.0

Well, the trailer was supposed to have a motorcycle chock, it was confirmed before pickup but there wasn’t one to be had in the entire Charlotte market. I had to make do without it. No consideration for the inconvenience.

Matthew Stuckens 
Rating:
4.0

Customer service was excellent.

Debra Goodman 
Rating:
5.0

Customer did not leave a comment.

Fernando Canela 
Rating:
4.0

Customer did not leave a comment.

Calven Or 
Rating:
5.0

Customer did not leave a comment.

ALDRICH CHERRY 
Rating:
5.0

Tommy was very helpful and nice. Thank you Tommy.

Mildred Jones 
Rating:
5.0

All was well. Thank you Tommy for everything.

angela Grier 
Rating:
5.0

Tommy was awesome and super friendly. Totally recommend:)

Fidencia Rodriguez 
Rating:
5.0

Send the next customer there. Actually, you could communicate better, or at all, with the customer as to the pick up location. I ran all over fucking North Carolina trying to get this dolly. The representative at Tommy’s that helped me was wonderful. Took time to help me and fix wiring issues on my truck. He went above and beyond.

James Trimble 
Rating:
3.0

Customer did not leave a comment.

Thomas Henderson 
Rating:
5.0

Customer did not leave a comment.

WILLIAM RHODARMER 
Rating:
5.0

My experience was very good! The representative was great!

Preston Steward 
Rating:
5.0

It's okay

marina izranova 
Rating:
3.0

The ramp came off while we were pulling it off The door of the truck was hard to open and close Entrance to location can be hard to see sometimes

Philp Merrill 
Rating:
5.0

Customer did not leave a comment.

Christopher Hernandez 
Rating:
5.0

Customer did not leave a comment.

Nikhil Vupputuri 
Rating:
2.0

There was a line of four customers before me when I arrived to pick up the truck. It took almost a half hour to complete the rental, and the store was kind of odd. I don't know what they do there, but it was crammed full of all kinds of things and pretty messy. It's also in a not-so-nice part of town. I would not rent from this location again.

Robin Hill 
Rating:
3.0

I am not a fan of having to email or text to verify I got the vehicle. I should be able to do all the necessary paperwork at the location and then go. I did not have time to text u-haul 5 minutes after picking up the vehicle. Then when I did not reply in time I see that I could be charged $20.00 for not verifying that I have the vehicle. Please simplify the rental process, not everybody is into texting and emails.

Melvin Bryant 
Rating:
5.0

Wonderful customer service. Very polite and helpful. Most definitely will use this location again.

Juanita Anzola 
Rating:
5.0

Customer did not leave a comment.

THOMAS COOPER 
Rating:
1.0

Overcharged.

Hunter Brown 
Rating:
3.0

Ramp pulled straight out was not working right the whole move huge pain

DEVIN GEESE 
Rating:
5.0

Customer did not leave a comment.

Mark Streeter 
Rating:
5.0

Great service. Highly recommended.

Max Johnson 
Rating:
5.0

Customer did not leave a comment.

DELORES HUNTER 
Rating:
5.0

Customer did not leave a comment.

Vickie Aderholt 
Rating:
5.0

Customer did not leave a comment.

Sean Fullard 
Rating:
5.0

The gentleman who runs this establishment is a true professional, and explained everything about the rental prices and choices to make. Thank you for providing this service!

chellyann culzac 
Rating:
5.0

Customer did not leave a comment.

Kelvin Jordan 
Rating:
5.0

Customer did not leave a comment.

Trevor Silva 
Rating:
5.0

Customer did not leave a comment.

Salvador Gallardo 
Rating:
1.0

My complaints are with the app used to “automate”the return process. The authors need a class in UI design. The return location was altered from the reservation by Uhaul. The return location had no provisions for locking up the pads and dolly I rented at pickup. No one was there. The app is not ready for prime time.

Edward Gartside Jr 
Rating:
4.0

Customer did not leave a comment.

Nichole Norton 
Rating:
5.0

Met all my needs. Excellent service

Shawn FunderBurke 
Rating:
5.0

Top notch service.

Anthony Dixon 
Rating:
4.0

Unexpectedly lengthy return process because of all the photos and info required. Understandable, but it’s be nice to warn customers about that process in advance.

CHristopher Clark 
Rating:
5.0

Customer did not leave a comment.

JESSICA PHILLIPS 
Rating:
4.0

Customer did not leave a comment.

Jessica Phillips 
Rating:
5.0

The gentleman at the counter was very friendly and helpful

kenneth Hoffman 
Rating:
4.0

Customer did not leave a comment.

timothy terlep 
Rating:
5.0

Customer did not leave a comment.

Shannon Farrar 
Rating:
1.0

The UHaul employee was slightly rude, several times, none of which was necessary. Even though I checked in online, he continued to work with the person in front of me with NO license. Then he gave me the wrong keys, nothing I did, then he HUFF when i came back to get the right key. I barely spoke so no reason for his hostility to me.

Heather Graham 
Rating:
4.0

Customer did not leave a comment.

Megan Jones 
Rating:
5.0

Customer did not leave a comment.

Yolanda McManus 
Rating:
5.0

Very good service and helpful.

Timothy Smith 
Rating:
5.0

Customer did not leave a comment.

Kenneth Bigham 
Rating:
5.0

Tommy was professional, knowledgeable and friendly.

Michael Lannan 
Rating:
5.0

Customer did not leave a comment.

joseph evans 
Rating:
5.0

Customer did not leave a comment.

MARELLE SYLVESTER 
Rating:
5.0

Customer did not leave a comment.

Robert Andrews 
Rating:
5.0

Customer did not leave a comment.

NICOLE LIVINGSTON 
Rating:
4.0

A lot of the equipment is located on the other side of the road from the office, but it’s easy enough to get to.

NIKITA BOIKOV 
Rating:
5.0

Nothing everything was on point... customer service was excellent

NATHAN STOOKES 
Rating:
5.0

Customer did not leave a comment.

scott sain 
Rating:
5.0

Customer did not leave a comment.

LISA HALL 
Rating:
5.0

Customer did not leave a comment.

CHARLES WASHBURN 
Rating:
5.0

Customer did not leave a comment.

Simone Papillion 
Rating:
5.0

Great customer service and friendly. Thank you so much.

jose Henriquez 
Rating:
5.0

Customer did not leave a comment.

samuel ileoma 
Rating:
5.0

Customer did not leave a comment.

JUANTINA BOWDEN 
Rating:
2.0

My entire from start to finish was unacceptable, this experience renting from UHaul was dreadful.

patrick madden 
Rating:
3.0

Customer did not leave a comment.

Melanie Stephens 
Rating:
3.0

Customer did not leave a comment.

Melanie Stephens 
Rating:
5.0

No comment for this time thanks

Adolphe tshamala 
Rating:
5.0

Tommy is the BEST! Will definitely go to him for all my rental needs! He is kind, honest, knowledgeable and overall just very pleasant to work with! Truck worked fine, no issues. But Tommy, he should get a raise!

Michele Rolfe 
Rating:
4.0

Trailer needs new tires

ryan butler 
Rating:
5.0

The service was good the trailer was there and the rental place Tommy On The Spot One Stop Shop is a good place to rent from.

Christopher May 
Rating:
5.0

Continue to give your great customer service to your customers.

Connie Holder 
Rating:
5.0

Everything is well handle by the personal in this location’s God bless you’ll

Maurico Lopez 
Rating:
1.0

Overcharged for mileage 15 miles and charged for 35 miles

Brittany Mcmanus 
Rating:
5.0

This is probably the most professional associate and certainly the cleanest truck I’ve ever picked up. He was cleaning the seats and dash with cleaner as I arrived. Even the floor was spotless. I actually have already recommended this location to another person, I would use Tommy on the Spot Uhaul again.

Anita Ray 
Rating:
5.0

Customer did not leave a comment.

Maxwell Marion-Spencer 
Rating:
5.0

Customer did not leave a comment.

Lisa Little 
Rating:
4.0

He was very helpful. He was apologetic due to assisting another customer. This was a great experience.

Cynthia Miller 
Rating:
5.0

It was a fast process

Johnson Johnson 
Rating:
5.0

The guy was super friendly and excellent customer service. I've dealt with many uhaul reps by far the best. If I ever moved again hopefully he's my guy. Made a stressful day super relaxed. Will send any and everyone needing a truck his way.

Brian Jones 
Rating:
5.0

Cleanest and the best customer service the I have ever experienced from a uhaul location. This is definitely my location for future rentals. Even if it cost me more to rent from this location verses one that may be closer. 5 stars PERIOD!!!

THOMAS COOPER 
Rating:
5.0

Customer did not leave a comment.

Joaquin Sosa 
Rating:
5.0

Ok once again I want expecting the unknown..but the man who checked me in and looked over the equipment was so nice. I will always use him if I'm doing a one way to Charlotte again..Very impressive dude keep it up.

Richard Little 
Rating:
5.0

Customer did not leave a comment.

Stephen Wright 
No reviews have been submitted for this location.

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