Customer Reviews for J&H Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Key box slot is super tight, had a difficult time pushing key through the slot.

Rating:

5.0

I recently had the pleasure of utilizing U-Haul's services for a rental truck, and I must say, it was a seamless experience from start to finish. From the moment I stepped into J&H Storage to pick up the vehicle, I was greeted by a representative who exuded warmth and professionalism. Their friendly demeanor immediately put me at ease, and they took the time to provide thorough instructions, ensuring that I felt confident in operating the rental. Moreover, the truck itself was in impeccable condition, demonstrating U-Haul's commitment to maintaining high standards. It was clean, well-maintained, and ready for the journey ahead, which further solidified my confidence in the company. During the course of my rental, Mother Nature threw a curveball my way, leading to unexpected weather conditions that necessitated roadside assistance. In times of distress, it's reassuring to know that U-Haul's roadside assistance team is not only responsive but also incredibly helpful. They promptly came to my aid, offering immediate support and guidance, which alleviated much of the stress associated with the situation.

Rating:

5.0

Super easy to get checked in and get the equipment. People were really nice!

Rating:

5.0

She did a great job. I just think that the U-Haul trucks could use some upgrade in terms of like being able to move the side windows with a click of a button rather than doing it manually.

Rating:

5.0

The site manager was wonderful and helpful. She made the experience easy and a happy one.

Rating:

5.0

Awesome customer service and support and reasonably and competitively priced.

Rating:

5.0

From day 1, everything went well. From signing up to check out, every interaction with the staff was helpful, positive, and efficient. Would not hesitate to rent again if the need should arise.

Rating:

5.0

Great place, lots of room and well maintained. the gravel/drive area is great no pot holes or ruts. it's as secure as anywhere else for the current climate of things.

Rating:

5.0

Easiest and most efficient drop off I’ve ever had. Super friendly staff.

Rating:

5.0

There seems to always be glitches in the computer system. Every time I've rented from Uhaul the computer system has issues. The lady at this location tried to enter more allowable miles (because I had to pick up far away due to availability) but it didn't go through and I ended up getting charged for a ton of extra miles when I dropped off.

Rating:

5.0

Everything went well. Was satisfied.

Rating:

5.0

Jennifer was great!

Rating:

4.0

Wish the unit had a light or outlit that I could of provided a light. That is the only thing preventing me from giving a excellent review

Rating:

5.0

Very helpful and friendly staff. Any questions or concerns were dealt with promptly and efficiently. Facility is at a great location off Hannegan and we felt our items were secure and safe. Also, very fair pricing. Would definitely recommend!

Rating:

5.0

They were great.

Rating:

5.0

No improvement needed. Great staff - quick and courteous. Very pleasant experience.

Rating:

5.0

Excellent experience. Thank you

Rating:

5.0

Very helpful! Excellent customer service!!

Rating:

5.0

Jeanette is very friendly and helpful.

Rating:

5.0

We stored our boat and trailer at J and H for years and were very satisfied with the facility and the high level of customer service provided whenever needed. The only reason we are no longer there is we sold our boat.

Rating:

5.0

The building that my unit is located in does not appear to be well maintained. There was debris and what appeared to be animal droppings coming from the ceiling and covering all of our stuff. I would not recommend storing anything that someone might want to keep clean in this unit.

Rating:

5.0

J&H/Jeanette has been wonderful to work with. Selling our RV, otherwise we would continue business with J&H for our storage needs. I highly recommend J&H. Friendly, convenient, well run, secure and professional.

Rating:

5.0

Convienient, easy check in and easy check out

Rating:

5.0

The service was wonderful. We would definitely rent from them again.

Rating:

5.0

My family stored a vehicle at J&H for many years. Access to the vehicle was always convenient and the staff was consistently friendly and accommodating. The facility in which my classic car was stored was open concept, i.e. other things belonging to other tenants were stored in the same common space. This was acceptable to me because the facility was always secure and well managed. The only reason we left J&H was that we moved the car to its new home in Eastern Washington. Lastly, I was pleased with the rental fee, which was conveniently billed directly to my credit card.

Rating:

5.0

I was always sure that our trailer would be safe at your facility. Jeanette was always friendly and helpful. She knew us by name right after we met. We sincerely appreciated her. We have the opportunity to place our trailer at our son's new home and that is the reason we left J & H Storage. We would certainly recommend it.

Rating:

5.0

Jeanette is amazing. Thank you!

Rating:

5.0

The staff were professional and very friendly. Will rent there again sometime!

Rating:

5.0

The young woman was more than happy to help and helped me get a storage unit and helped ensure I wasn't overcharged for my drop off change.

Rating:

3.0

Return online should be the responsibility of uhaul employees not customer- unfair to ask customer to take time to enter information that is otherwise done by a paid employee. Increases company profits at customer’s expense of personal time.

Rating:

5.0

Everything met with my approval. Our R/V unit received no damage while in storage and access was always available. All times when we wanted to take it out or just get inside we had no problems with blockages in the storage yard.

Rating:

5.0

I Will Use Again If Nedded And I Will Tell Others🙏 Merry Christmas

Rating:

5.0

The truck absolutely reaked like smoke to the point of nausea. It was clean but just stunk. Maybe air freshener or have smokeless trucks. Just a thought.

Rating:

5.0

When you ask for full coverage you add in the road side with it or tell the customer that is a separate add on for 5 bucks

Rating:

5.0

The location was great but it was the wrong location for pick up and drop off. Wrong truck size. I made a reservation weeks in advanced and wasn't told there was not the correct truck size until moving day. Very dissatisfied with uhaul and will not recommend this company. I'm not going to bad mouth the pick up location because they were super friendly and did the best they can.

Rating:

5.0

Everything went very well. Will use this location again.

Rating:

2.0

First drop off location would not take the truck so I had to call and wait while they found me a new location out in the boondocks. It was unclear where I should park the truck and since they were closed I couldn't ask. Customer service across the board was terrible.

Rating:

4.0

It was inconvenient to have my pick up point change an hour before I was due to arrive.

Rating:

5.0

Very smooth operation. They got me going quickly.

Rating:

4.0

This location and the lady who runs it are perfect for our needs.

Rating:

5.0

I like it ... service is very great

Rating:

5.0

Staff was friendly and quick!

Rating:

1.0

I went out of my way to clean and fuel the truck during freezing temperatures to avoid any added charges to my credit card. They still overcharged my card $$58 for fuel when I fueled the vehicle correctly. Perhaps my eyes deceived me on the fuel gauge level but any misunderstanding could of been avoided if the lady would of just gone outside and checked the vehicle in with me present. She refused and just asked for the keys and asked me to leave. I am a neighbor of the drop off site and there are gas stations nearby. I will never use this location again. It was pure laziness on their part.

Rating:

5.0

Great facility.

Rating:

3.0

.

Rating:

4.0

The location and service was great. The truck generally drove subpar, had alignment issues, and a bouncing idle. Could use more maintenance on vehicle.

Rating:

5.0

not heated but well priced

Rating:

5.0

Thanks

Rating:

4.0

I would like to rent again starting in May marv apol

Rating:

2.0

The customer service number, I had booked previous weekend but had to change the date because my roommate was hospitalized so we moved it to the next weekend. Then to find out the customer service rep did not do it so I had to book a bigger truck then they over charged me in gas. I only went 40 miles, charged for 60, then charged for 5.5 gallons of gas, I put gas in plus I only went 40 miles. Totally frustrated with the whole thing. The location I picked it up was great, very lady, truck was clean and I returned it clean.

Rating:

5.0

I meant to call before I left for Atlanta but got tied up helping my brother with his illness. Sorry. I was very satisfied with leaving my car on your property and would do it again if the need came.

Rating:

5.0

Great People. Great Location.

Rating:

3.0

Communication is weird with uhaul. No call just an email. Wrong dolly. Location was miles away even though there were others closer. The whole oh don't worry we'll call you the night before thing is weird. Everything went fine and personnel were helpful just felt like I was hanging until I actually saw the trailer I was to use. Of course it could just be me. The move was successful

Rating:

5.0

This was not my preferred pickup but customer service addressed my concerns on the phone and the in-person service at time of pickup was very good and friendly.

Rating:

5.0

Very friendly and professional.

Rating:

4.0

Your after hours online return checkout is impossible to navigate and no one answers your customer service phone line

Rating:

5.0

Outstanding customer service.

Rating:

5.0

The last we worked with was pleasant and made the experience easy.

Rating:

5.0

Nothing...she was great.

Rating:

5.0

Super friendly and accommodating.

Rating:

5.0

Very easy to work with.

Rating:

5.0

The folks who run this site are friendly, helpful and very professional! I would definitely recommend them!!!!

Rating:

5.0

Patty was extremely helpful and pleasant to work with. I highly recommend J&H Storage for U-haul rental.

Rating:

5.0

The rep at this location was fantastic! Please let her know her service was very appreciated.

Rating:

5.0

Cruise control. Truck was running great so when running up hills you'd run below the speed on flats you'd catch yourself speeding.

Rating:

5.0

The gal who runs the place is WONDERFUL! I had to call ahead and double check on things and she was GREAT!!

Rating:

5.0

The lady was very helpful

Rating:

3.0

The 24 hour drop off was convenient

Rating:

5.0

The entire process was very easy and only took a few minutes. The truck was clean and in good condition.

Rating:

5.0

Very good service. patty was very helpful and friendly.

Rating:

5.0

Patty is fantastic. She helped me get through my move any way she could. Please let her know what a a good job she is doing!

Rating:

3.0

I haven`t yet utilized my unit. The nice clerk at the facility said I can move in anytime in May hopefully by the 15th and the monthly rate will start from that date.

Rating:

5.0

Less paper.

Rating:

5.0

Great job! Wonderful help - highly recommended!

Rating:

4.0

Very freindly and helpful staff, no improvement needed.

Rating:

5.0

Quick, painless, very helpful. Highly recommended!

Rating:

3.0

Office was in a home, so technically not same expectations as an office. Was most helpful in turning in equipment, very friendly.

Rating:

5.0

Patti and Shannon were extremely helpful and willing to do whatever I needed to make the experience comfortable for me.

Rating:

3.0

We dropped of during closed hours. No contact.

Rating:

5.0

Great!!

Rating:

2.0

trailer was inoperable