They were very helpful and let us borrow equipment etc to do the load transfer. Kim and her helper were great.
Shelly S.
Customer Reviews for James Rentals
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The electronic return process is horrible. I tried to check the trailer in, but it would not let me get past the second step. I called the location in the morning and the service was excellent!
Thomas K.The driver's side door did not lock in the van and you had to come and go from the passenger side, which was very inconvenient. Otherwise the truck was good.
Beatrice B.Didn't like the fact that we booked at one location and our reservation was changed to another one. Then when our reservation was changed to the location in Summerton the owner WASN'T THERE and got because we call and he was gonna be late. So therefore we was late leaving to get our destination. HORRIBLE SERVICE AND THE SUMMERTON LOCATION SHOULD BE REMOVED AS A UHAUL RENTAL DESTINATION
Kevin J.Very efficient and helpful
Percy H.People were very friendly and professional!
Chris D.Pam did the very best job going over the rental than any of my previous U-Haul rentals.
Kim R.Can't think of anything that needs improving.
John O.Nothing This is a very professional run location
walter B.Nothing. Most knowledgeable, helpful and courteous company to deal with. I will definitely be using them again and referring them to others.
ELAINE W.Everything from customer service to the fairly new van that I rented was excellent! ¡Gracias!
KENNETH V.A bit far from our home.
LUIS A.Can't think of anything. Quick, convenient, courteous
JULIUS T.Great job
ANTHONY G.N/a
MONICA A.I have rented from this location previously. They are very helpful and provide great customer service.
DENNIS B.Everything was good.
James H.So far we have rented 4 times as we move. They have been wonderful.
MICHAEL R.Vehicle was clean and in top condition. I experience no problems.
CLEO G.The 6x12 cargo trailer was in good condition. A few repairs to the body around the wheel wells. Didn't notice the right rear tire was flat' 10 psi, after I loaded I noticed this problem. I also thought there should be a tongue jack. This trailer is rather heavy for one man to attach to a vehecial. This trailer towed well behind my Silverado 1500.
CLYDE G.The vehicle had a little musty smell. Other than that everything I needed worked. I will say I was surprised with the mileage charge. I did not make the reservation but I certainly did not expect to pay $0.69 per mile AND be responsible for refilling gas tank.
DALE D.Service and ultimate customer service was impeccable.
Laury H.U-haul was difficult to contact when we were having trouble with functioning of the trailer. Tail lights were not working, stopped three different towns at night unable to get lights repaired or assistance from uhaul therefore we traveled up the mountains without tail lights. Least expensive room we could find was $189 and no assurance we could have u haul respond the next day. Very disappointed in U Haul.
WALTER S.We have rented several times from James Rentals. They are always very friendly, efficient and accommodating for customers needs.
MICHAEL R.Prices are towards the high end for a senior on SSA. Offering a senior / military discount would make renting from U-Haul more attractive, not just to those eligible, but to the overall community. My visit yesterday went amazingly smooth, the equipment I needed was on-site, available to rent, and the job went smoothly, so I was able to return it same day. Having the right equipment made it easy for a 72 year old guy with medical issues get the job done easily and safely. Yes, I will recommend to friends. Staff (real helpful people) at rental location are great.
MICHAEL E.Kim and Pam are very polite and knowledgeable about u-haul and always willing to help. Will rent from there again.
DONALD M.Even though I had an appointment. The process was behind schedule. The truck needed windshield wipers. But, it was clean and suited our purpose. However, I reserved an extra day, (5th day) in case I ran into problems getting a forklift when I arrived home. I was home in 2 1/2 days, unloaded the truck in the morning and had it back within 3 days. I ended up paying for the full 5 days! Even though I had originally reserved it for 4 and had it back in Three. I'll be going back to Penske next time!
MICHAEL ALAN F.They are great!
CHARLES H.Offer discounts for multiple rentals.
MICHAEL R.Give discounts for long distance travel
Nevil B.My phone battery was almost out so fortunately my son was able to help me check the truck back in virtually. It was a bit tedious as he had locked up the truck and walked over to drop the key but then had to go through the whole check out process.
REBECCA W.Quick check in. Had everything I needed. Made sure everything was good. Friendly service. Best location I have ever used.
Rachael H.our experience very friendly
JOHN P.very friendly and made it simple
Karin F.Fast and friendly check in and set up. Plenty of room to maneuver equipment.
ANTHONYLEE L.First location had truck but could not access truck on lot ,nobody there. Two hours later they send me to another site,when I return the truck the system would not complete bill.
hepburn D.Be honest and trustworthy
Olatunbosun W.Customer service was great. Rented an enclosed trailer. It was clean and ready to go.
JESSY V.I always use them they are such nice people.
Earnest M.Customer service was above and beyond.
Tammy M.Nothing needed to be improved for me!
Peter W.the dealer did a great job getting it for me ,the trailer was in good shape but tires i think need to be checked and replaced a little more often could possibly save on roadside repairs
Ward H.they knew we were coming and closed early. we had to wait til the next day to get our truck
Craig B.