Customer Reviews for James Auto Repair & Body Shop
(U-Haul Neighborhood Dealer)

66 reviews

436 E Walton St   Milledgeville, GA 31061

(478) 387-0333

Office Hours

  • Mon-Sun: 9 am–9 pm

Services at this Location:

Contact Us

(478) 387-0333

436 E Walton St
Milledgeville, GA 31061

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wayne Moore 
Rating:
1.0

This was the visual equivalent of a car junk yard masquerading as an auto repair shop. The person there was friendly, but the office was a disaster area. I frankly, cannot believe you want your name associated with a drop-off or pick-up location like this one.

Steve Lietz 
Rating:
2.0

This is a junkyard with limited space to receive the uhaul equipment. Personnel was no help at all.

Adam Jackson 
Rating:
4.0

See previous comments—James was very helpful but unable to change fuel difference.

Steve White 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos Castillo 
Rating:
5.0

Customer did not leave a comment.

Robert Vandiver 
Rating:
5.0

They were very friendly and professional. My emailkathydawnwright13@ iCloud.com

kathy cullars 
Rating:
3.0

Customer did not leave a comment.

Brett Davis 
Rating:
2.0

Insufficient parking space. Basically a junk yard.

ROBERT WHORTON 
Rating:
3.0

Customer did not leave a comment.

Brentt Cody 
Rating:
3.0

Customer did not leave a comment.

Jon Congdon 
Rating:
3.0

Customer did not leave a comment.

Robert Consolazio 
Rating:
5.0

Customer did not leave a comment.

FIELDING CLOUD 
Rating:
2.0

Too busy with his business and other things to talk with customer so customer can get an understanding of the total charges. Also, card was not charged until way after truck turned in. I had to initiate it. Went to another Uhaul facility to do this...

Felicia L Forney 
Rating:
4.0

Customer did not leave a comment.

Joseph Martin 
Rating:
1.0

Customer did not leave a comment.

Jacob Penley 
Rating:
5.0

Very well kept Mr. James was very helpful and accommodating

ronald veal 
Rating:
1.0

The location was about 25 miles away in a bad part of town at a dead end road. The drop off location was a salvage yard that you park everything in the yard. Spoke to a representative that guided me to this location because the first location that was "approved" had not been accepting Uhaul trucks/trailers for years but that was not updated by Uhaul when we made our drive from Colorado to Georgia. Start to finish, everything was a complete mess.

Ross Elder 
Rating:
3.0

Customer did not leave a comment.

Mark Kessler 
Rating:
5.0

Yes

Chris Ward 
Rating:
5.0

NA

ROBERT PARKER 
Rating:
3.0

Lot was crowded with other vehicles not pertaining to U haul

Cynthia Newbern 
Rating:
2.0

Customer did not leave a comment.

Glenn Taylor 
Rating:
3.0

Need more spacing for the uhaul parking. With all the other cars didn’t have enough room or couldn’t see where to park the 26” uhaul. He wasn’t there upon my arrival but showed up after I left which had me to receive a paper check which comes in the mail. I see there is no spot to talk about the wonderful customer service worker from the 800 number she was everything. Needed extra time because of the wrong address and extra mileage. She text me the address I was suppose to go. She was very helpful she deserves 10 stars alone thanks to them all though.

Tiffany Washington 
Rating:
4.0

None went to two other locations and he was the only one who had a truck

alvin durham 
Rating:
3.0

Customer did not leave a comment.

Barbara Uhler 
Rating:
3.0

Customer did not leave a comment.

Samantha Hicks 
Rating:
4.0

Customer did not leave a comment.

Ruth Holloway 
Rating:
3.0

Customer did not leave a comment.

lee gibbons 
Rating:
3.0

Explain how the rental works, how the gas and milage works so a patron doesn't over fill the gas tank. Don't rely solely on the contract to explain this but actually discuss it with the customer. Offer multi day discounts and recommendations for man power to assist in loading and unloading the truck for obviously single women.

sheila laibhen 
Rating:
4.0

Customer did not leave a comment.

Edward Ivey 
Rating:
5.0

The original location did not have our equipment present, so U-Haul sent us to them & everything was great! Super friendly staff.

Brian Renfroe 
Rating:
5.0

Have a starting set amount of gas in it so person can get it already to a gas pump

cindy foley 
Rating:
3.0

Customer did not leave a comment.

Maureen Frame 
Rating:
3.0

Customer did not leave a comment.

James Bonner 
Rating:
1.0

DO NOT USE THIS LOCATION!!!!! There was no one at the facility when I arrived to pick up my trailer. I went inside, and it looked like it was just someone's house. I went into the garage, and there was no sign that anyone had been there any time recently. The facility looked like a place people meet to sell meth. There were junk cars blocking the entryway into the building, and the trailers were lined up by the side of the road in a ditch. I had to load the trailer myself, then got a call 3 hours later from the owner saying he reported the trailer stolen. He then said he watched me load up the trailer (and didn't bother to come outside to see what was going on), which took at least half an hour because I didn't have a jack and had to move it all by hand, and sent me a picture of his property that didn't even have me or my car in it.

Justin Carter 
Rating:
5.0

the original location was changed, and I received the notification while at the 3rd location attempting to acquire my rental truck. Thankfully the shop owner was apologetic and made me feel more comfortable with the situation. let me recommend that texts/emails be sent in a more timely manner Kari Britt/June Veatch

Kari Britt 
Rating:
5.0

Customer did not leave a comment.

joyce burgess 
Rating:
1.0

Customer did not leave a comment.

La Shay Harvey 
Rating:
3.0

Nothing James was excellent.

KIm Umoh 
Rating:
3.0

Customer did not leave a comment.

Mattison Keenan 
Rating:
3.0

Customer did not leave a comment.

Kevin Hill 
Rating:
4.0

Customer did not leave a comment.

Norman Hart 
Rating:
1.0

The location is an old car repair shop. There is no U-Haul store. I wasn’t even sure that was is it a junkyard or so. Also, the rental vehicle had only 1/4 tank of gas.

Sajad Amini 
Rating:
5.0

Customer did not leave a comment.

David Sheehan 
Rating:
3.0

Customer did not leave a comment.

Christopher Whittington 
Rating:
2.0

James was great however the facility did not open until 9AM and ther reservation was booked for 8:30AM. Was told this was a pick up anytime location - not true.

TONY HANCOCK 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Moore 
Rating:
4.0

The parking lot here is incredibly full (at least, it was when I visited). Cars are parked all over the place. I was fortunate to find a good parking spot for the vehicle, which might be due to good preemptive service from the employees there. The personnel was present when I dropped my truck off, so they actually secured the keys from me personally rather than me having to leave them in a drop box (I used mobile service). They were very friendly and helpful.

Grace Wenger 
Rating:
1.0

Customer did not leave a comment.

ROBERT BROOKS 
Rating:
2.0

Truck was not clean out in rear bed. Gas gauge showed 1/4 and was only 1/8. Had to stop and put gas in it on the way to my house. The pickup location was garage with little parking. Would not rent from there again. Also, I was scheduled to pickup at Super Inn which was only 5 miles from my home. Got an email to change pickup location to James Garage which was an additional 8 miles and was not offered any credit for the additional miles. When I mentioned it to James all he say was yep!

Don Harrelson 
Rating:
5.0

Customer did not leave a comment.

Alice Wise 
Rating:
5.0

Customer did not leave a comment.

Alice Wise 
Rating:
2.0

Gas tank was on 3/4 but slip said full. Told them this and they didn,t care. This location is a junk yard

Rhett Arnold 
Rating:
3.0

Customer did not leave a comment.

Amorist Johnson 
Rating:
5.0

Customer did not leave a comment.

Emory Norton 
Rating:
3.0

Pickup site is an auto repair facility with vehicles everywhere. Ground is not level and is mostly dirt making it hard to walk into the office. I would suggest Uhaul visit site and evaluate. James was very courteous and knowledgeable. The truck had grass clippings etc in the back which I had to clean up. The 12 pads were all loose and not packaged. The driver side floorboard of cab had dried red dirt, not swept. Mechanically, truck was good and functioned as expected.

ROBERT PIERCE 
Rating:
1.0

It is a junk yard No driveway. Terrible place. Truck was not clean. And was unsafe as the mirror folded and the seat belt did not work properly

norman bacon 
Rating:
3.0

Customer did not leave a comment.

Debra Smith 
Rating:
5.0

Customer did not leave a comment.

Detric Griffin 
Rating:
2.0

Manager was not helpful. I hooked up the trailer As a first time experience (for car towing). A passerby stopped and assisted me. The equipment was fine and the drop off was excellent. Only issue was the pick up.

jim watkins 
Rating:
2.0

I had to hook up the car dolly myself went back inside twice to make sure I was good to go. Gas was not full and the inside was dirty and had ants.

EDWARD WEATHERLY 
Rating:
5.0

Why do i need t 2 confirmation calls to use the app. I have an acct and provided my license.

Phil Grasser 
Rating:
5.0

Customer did not leave a comment.

Susie Harrison 
Rating:
1.0

I rented a uhaul and when I got to my original location there were no uhaul. I called the location and was rudely told to “f*ck off”. Then I called customer support at Uhaul. I was on hold for roughly an hour and transferred to three different people before the problem was resolved. The location was completely sketchy. It was located in a junk yard with drug addicts all around. The gentleman who actually rented to us was nice. But all in all it was a terrible experience.

Lael Mallory 
Rating:
4.0

Thank you

LATORSHA WILLIAMS 
No reviews have been submitted for this location.

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