Price transparency ,
Justin F
Customer Reviews for Storage Wise Of Irmo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mud was all over the tires. Not clean. But the staff was friendly and service was quick and easy!
John BVery easy check in and check out process. Thank you.
James TEverything was great with the rental. The dolly and furniture pads requested were on the truck. The location is easy to get in and out of, and there were no issues with the truck.
Joseph DAll good
Robert CVery friendly and efficient.
Melinda JOverall great experience my only concern is the vehicle made some very strange noises when bringing it to a complete stop loaded. I understand having to slow down earlier and slower than normal vehicles just made concerning reveving noises and was not very reassuring passing one uhaul that caught fire and another being towed. But the facility itself was great. Excellent customer service and very helpful it was quick and easy. Will definitely use this location again if I need another rental
Daniel DEfficient and great customer service especially provided by Karina. Appreciate the personality & customer service in making this rental experience great.
Allen TIt seems like they are never open when I’ve been there. Not yesterday and not on a day a few weeks ago when I needed to buy a lock. The truck they had “ready” to rent did not have a working air conditioner, and with 100° temps when I had the truck it was hot as hell driving it!
BART BWe encountered an issue with the app. Customer service was quick to help.
Edilberto ETruck needs to be replaced! Has 182,000 miles. Was concerned if it would make it back. But other than loud and sluggish shifting, I did make it back.
David HDropped off after hours, unable to rate.
Ron BThe vehicle had183,000 miles on it and sounded like it but it got the job done. Horrible gas mileage as you may have guessed. The worst thing was a $19.95 charge for credit cards use .
Robert TWhole experience was flawless from reservation to pickup and return.
Duane MThe truck was fine, but your subcontractor 2 Solid Movers were terribly. Uhaul should vet there subs better. I have already rated the subcontractor, and I would never use them again.
Gary PJust need have equipment clean before using it
Victor AThe truck wasn’t the best but the overall experience at the location was great
Marcia NAgain, this location was able to accept the rental vehicle once the issue was corrected by the traffic department. The problem is I was sent to a location no longer in buissness. That should not reflect on who actually accepted the returned truck
Frank BLance who checked in my van after I had left wrote down the wrong return milage. Now he's unwilling to correct it. BAD BUSINESS
SCOTT CAir conditioner was not working well. Not exactly what you want when you are moving in the southern July heat.
brandy nI experienced Top Notch, Highly Experienced, Customer Service Oriented Staff while placing reservations for the vehicle and at the time of pick up. Instructions were very clear on proper use of vehicle and return policy. Vehicle was found to be very clean with a full tank of gas. Very appreciative for that. Returning the vehicle was very easy and customer service representative was very thorough. Thank you.
Delores FThe location was well kept and the gentlemen who assisted me in the rental of the truck was very friendly and helpful. My only "complaint" was the truck itself smelled as if the previous driver was smoking and not necessarily things that were legal, however after driving for a while that smell aired out of the air filter, but this is nothing that the company can do so I don't blame UHAUL at all, I just wish people had more respect for property. Otherwise, the truck handled well and took a little getting used too, but worked perfectly for what I needed.
Alexander CTruck had only 1/4 tank of gas and then the rear driver tire was slack.
John SGreat experience. I wouldn't change nothing at all
Tywon MAll experience was great.
Kim CShannon was outstanding—helpful, knowledgeable and very pleasant! Highly appreciated her professionalism. Great experience.
Jack BI order a furniture dolly and there was not one available. Made my move extremely inconvenient and difficult.
Franklin WWe found everything to be in order! Professional handling of our rental and very courteous! We would not hesitate to rent from this location again!
Lois DWe submitted our request for a truck about two weeks in advance. We ordered two dozen furniture pads and an appliance dolly along with the truck rental. When we got there, the online check in went smoothly until we opened the back of the truck and found that NONE of our add-ons were in the truck. I went to the building and asked the employee and he told me he could give me furniture pads but didn't have an appliance dolly. When I asked what he was going to do since we had ordered one, he said there was nothing he could do to help me. He did not have an appliance dolly on hand and shrugged it off saying that he had no solution and it wasn't his fault. This is our second time renting from Uhaul from this location and BOTH TIMES we were missing equipment that had been ordered. Thankfully, I was able to rent an appliance dolly from a local equipment rental store, but I will definitely not be using Uhaul again for my moving needs. I could not be more disappointed in the service or the experience.
Jennifer CWork on the checkin/checkout process using a cellular phone. If someone was not on site to do it manually I would not have been able to get my rental.
Joseph LEverything went smoothly Great experience
Deena HThat app was hell to use but the lady at the desk was a big help and I thank her!!!
Audrey TValerie at the 24/7 number told me I had over 200 on my contract. Then when I dropped it off I was told I exceeded my 100 mile limit for my contract. So that was certainly disappointing to find out that I was going to be charged an additional $46.
Daniel JNothing noted...
ALEXANDER WReigan is always so pleasant, professional and a joy to conduct business with!
Canica KThe Uhaul agent was very freindly and courteous. She was very conscientious and efficient as well.
LEON WEnsure that the rental equipment is not double booked
Stephen HAlso very polite and helpful. Highly recommend!!
JON BI booked the truck on line and out of state. When we went to pick it up, my husband could not access the lock box via the app. This delayed us unloading our storage locker and driving back home to Florida. We had to wait until the store opened and the employee, was who opened was SUPER helpful! She got everything straightened out.
Steven HOutstanding customer service by the young lady working on Sat and Sun. Probably my best truck rental experience. Signed, Stressed Out Ian Evacuee.
Bridget KThey were closed
ronald w` In Store representatives; are not knowledgeable of their job/duties. takes an extremely long time to accomplish any mission. paperwork on their desk already prepared by another clerk and they act like they cant find it. Too many clerks, no communication amongst team. Don't know how to handle another customer coming into store while their on the phone or customer in office. Charged over on uhaul.
Delores FQuick Ans easy process!
Susan MThe vehicles air conditioner did not work and I did not receive the hand cart that, I ordered. When I returned the truck there was not anyone to discuss. I left the keys in the dropbox
Warren MLynn was amazing to work with!
Samantha DThe only recommendation I have is…advertise more to go straight thru U haul on line. Never had an issue booking online, after multiple bookings. If you try to just walk-in in to any independent places that have u haul, it’s a complete shit show. I’m usually not pro large corporations and would always try to get the individual more money by not using the “big guys website” but u-haul is so hassle free and never let me down that I’m pro straight thru the direct website from here on out. Thanks for getting it right.
Kevin HMy experience was excellent. The truck was ready for me at the preselected time and Ms. Shannon was professional, thorough and friendly. Highly recommended.
Elizabeth STruck was clean but had a bad exhaust leak and a skipping engine. All of this resulted in poor fuel mileage. I put gas back in the truck to where it was on the gauge but stil got charged over $15 dollars for 2.7 gallons of gas, that's $5.75 a gallon. Local gas is $3.79! Truck did what I needed and Uhaul rep was nice and friendly, I would use location again.
Michael GEverything was great lady working at this location was awesome & very helpful
alana SAssociate was very courteous and helpful. Great experience.
Gerard JThe truck was clean but the AC did not work at all. That was there was a heat advisory for Columbia with temps getting to 101 degrees and index at 110 degrees.
jay dThe customer service representative was excellent. Very nice, knowledgeable and made sure that I received everything I needed for my move. She was very busy but made sure she addressed each individual and she would be with them as soon as possible. She was excellent!
charles sNext time the mileage should be double checked before renting to a customer. I was in a rush so I didn’t check, but when I got home noticed the mileage was 15 above what the paper said. I live 2 miles away.
Michael CDefine size of pickup truck
Kenneth MOther than the UHaul smelling like smoke, I had a positive experience. Checking the truck out using my phone was easier than expected and very convenient.
Angela WThe pickup truck i rented was only one available in Columbia. I was lucky because that one was returned a day early
David SWe have used this location twice. The people were great. The only reason I didn’t rate it excellent is the challenges of maneuvering a large truck in tight space. Certainly nothing that can be changed for the next customer! All good.
Jennifer S