Customer Reviews for Jam Automotive
(U-Haul Neighborhood Dealer)

124 comentarios

565 N State St   Elgin, IL 60123

(630) 883-0358

Horario

  • Mon–Fri
    10 a. m. - 4 p. m.
  • Sábado
    10 a. m. - 2 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(630) 883-0358

565 N State St
Elgin, IL 60123

Servicios en esta ubicación:

Horario

  • Mon–Fri
    10 a. m. - 4 p. m.
  • Sábado
    10 a. m. - 2 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

jermeka N. 
Clasificación:
1.0

Google maps sent us to a different location that was an old address. When we arrived at this location, it was an auto body shop. It smelled strongly of auto paint fumes and there was not an office. I turned in the key to a random man in the shop. It was not as was expected.

Crystal V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Erick A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Erick A. 
Clasificación:
1.0

I would recommend that U-Haul not use this vendor. No one ever answered the phone so I could find out what hours they were open. I dropped off my truck around 6:30 pm. I could not find a night drop and no one was there to ask about it. I went back home and called U-Haul to tell them I dropped the truck off a day early but could not leave the key. I was told there is a night drop box, but there is no sign on the front door indicating where it is. I had to drive back to the location to find the box again after the phone call. I could not take the key back the next day because I was having surgery in the morning. I have used U-Haul a few other times and have never had this kind of problem because the drop location was an actual U-Haul company. This was some auto place which I did NOT choose, but it was assigned to me for some reason. It was not even the closest U-Haul to my home address which was listed on the paper work. This was not a good drop off experience. U-Haul should not use this auto place.

Susan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

george S. 
Clasificación:
1.0

I ordered 26 FT box truck, but they could not find key from exact equipment and I took 20FT box truck and made twice more miles than 26FT box truck

Valentyn B. 
Clasificación:
3.0

Drop off was ok I just wouldnt recommend u haul for any thing after the new mex pick up from order to pick up

debbie N. 
Clasificación:
2.0

El cliente no dejó un comentario.

Patrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
5.0

Small location, but very helpful staff to secure equipment to car.

Mark B. 
Clasificación:
4.0

El cliente no dejó un comentario.

HENRY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua L. 
Clasificación:
5.0

Everything was perfect. I will use them again when we move into our apartment!

Alexandra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon G. 
Clasificación:
5.0

The service was excellent. Completely satisfied.. Thank you.

Martha P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
1.0

The fuel tank is at half point when I picked the truck. It's my first time booking a UHaul so thought that is their normal. After i returned the truck without filling any fuel, for the 77 miles i used, they filled up 20 gallons of petrol, and imposed fuel service fee. I booked the truck for 24 hours but returned it in 7 hours. But not sure why they doubled the actual uhaul rental and other charges. I can't totally blame uhaul for this. I'm pretty sure the people who maintain this uhaul location are the ones to blame

yeswanth K. 
Clasificación:
5.0

Costumer service was great , friendly, and I will return to this location.

anna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
2.0

This was nit our requested pick up location. It was more than a 30 minute drive away from the preferred location. When we arrived there were not enough furniture pads available to fill our requested order amount. We took the pads they had and were told they would mark the order that we only received 30 instead of 48. When we got home we realized we were only given 29 pads not 30. Then when we returned the truck and pads we were told that the order had not been marked to show we did not get the full 48 pads. Terrible service all the way around at this site.

Richard S. 
Clasificación:
5.0

Truck worked well for us. How do pay the Tolls? Please give me a call on my cell 847 812 1282

STEVEN R. 
Clasificación:
4.0

I dont think it's the fault of the location but truck needs an alignment and engine rpms still stayed high with noise for a few seconds even though I stopped. Basically truck needs maintenance

Ewa F. 
Clasificación:
5.0

Anna and the gentleman who helped me get the key were very nice and communicative. They allowed me to park my car in the space the Uhaul originated in, which was extremely helpful. Allowed me to pick up the truck early and bring it back early. The only thing that was difficult was backing the truck back into the spot. I couldn't figure out how to adjust the mirrors, but the space was plenty big enough.

Brea D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
3.0

It was just confusing. It is a multi storage or garage facility. I was told where to find the key and assumed the truck was parked inside that bay. Fortunately there were a couple of guys working on their car who advised me where the truck was parked outside on the lot. That was not made clear.

Deborah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken A. 
Clasificación:
4.0

When I called for help with the key box the costumer service person was great answered every question.

Mark G. 
Clasificación:
4.0

We drove less than 30 miles and we charged $35.00 for gas. HUGE RIP OFF. I'm 74, my husband just passed away the 2nd of March, every dollar is important to me. Terrible thing to do charging that $35. For gas

Shelly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Recardo M. 
Clasificación:
5.0

I was kind of nervous at first but it turned out to be a good place to rent from

strategic delive S. 
Clasificación:
2.0

I took out my truck at 3/4 full. They were all nuts about me bringing it back at the same level. I stopped at the gas station right before I returned it and got it over the 3/4 mark. The location then charged me $21 extra for gas. They are cheaters.

Gary F. 
Clasificación:
2.0

This was the third location I was given by U-Haul after the first “wouldn't have the equipment I reserved,” and the second had sent theirs in for repairs. I needed to do the 24/7 online check in and check out situation, but on arrival, the app said this business had not assigned me a specific vehicle and I needed to go in. Well they weren't open, so I called the number. The woman was very rude blaming me for not being able to complete the check in online. Once she approved it on her end she told me to go find the lock box and use the code she told me. It was a super unusual lock, and the combination wasn't working. She argued with me over the phone, finally FaceTiming me to see the lock. It was such a wonky lock. Even though the letters were lined up correctly, it wouldn't unlock. First letter needed to be slightly higher, 3rd slightly lower, 4th above the line. So frustrating. Finally opened and I got on my way, but there was no need for that to be so difficult. I recommended they get newer reliable locks. I'm also displeased that I had to adjust my reservation twice because of U-Haul's errors, resulting in a location so far out of the way.

Jennifer T. 
Clasificación:
4.0

Let them know that they need to be at the back garage door instead of the front door.

Dena M. 
Clasificación:
2.0

My issue was with the website picking up and returning my truck. The “location” never worked even when I did the steps to allow it to track me. Picking up I was able to scan the code on the door. Dropping off it didn't give me that option and couldn't locate me. I had to just leave the keys and not finish my return steps on the site… and I got charged for a whole extra day even when I had the truck back on time. Quite frustrating to deal with..

Jessicca R. 
Clasificación:
2.0

The location was hard to find. The keys were not easily accessible and also hard to find. The app is fucking terrible because it doesn't let me upload images.

Aaron P. 
Clasificación:
5.0

your ana there was the best thank you all

JIM F. 
Clasificación:
2.0

The location was fine. I would not recommend UHaul because of the extra charges we were billed for were ridiculous. We had the van for less than 48 hours, picked it up late on Monday afternoon (apx 5:00 pm) after the office was closed. We returned it on Wednesday at apx 2:30 in the afternoon. Yet we were charged for 3 FULL DAYS. Then I was billed for extra toll charges when we had our own I Pass with us that paid all tolls. This van cost way more than what was represented to us and I will NEVER use Uhaul again. Very disappointed.

Martha C. 
Clasificación:
3.0

Longer service hours could have avoided all the trouble encountered trying to check in using my smartphone

ARVYDAS I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
1.0

Our experience was absolutely aweful. Less than 10 minutes from picking uo the truck is stalled blocking the street. My 12 year old son and I had to push it out of the way while wife called for support. The Uhaul representative deferred all responsibility to my wife and told her to call roadside assistance and ultimately hung up on her leaving us with no support and no working truck. All of this while all of our belongings were on our front lawn waiting to be loaded and moved to our new home. When roadside assistance was finally reached it took the 8 hours to show up despite notifications stating they were 90 minutes away. During that time we were able to procure a Penske truck that worked and complete our move. We will never use Uhaul again. If you want to add stress to a move Uhaul is your company. Next challenge will be getting our money back. The Jam.Automotive contact we had was awesome and was able to assist.

Jayson O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle H. 
Clasificación:
1.0

Truck was double booked .. huge hassle

Paul E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Riley P. 
Clasificación:
4.0

The only bad thing is that they add you the $14.00 insurance coverage without asking you. Very upsetting and when you complaint to uhaul about it they only return me the money once but not the second time. I didn't even know I had insurance and I feel they should start asking if you want it.

YESENIA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley L. 
Clasificación:
5.0

Easy and well maintained. Equipment was excellent and the pickup/return couldn't have been better. Great job!

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert S. 
Clasificación:
2.0

Picking up and returning the truck was a NIGHTMARE! JAM AUTO was very rude and didn't seem to know what they were doing! I opted for the online process because the last time I used it(through CHADS TOWING), it was a breeze! For whatever reason, JAM AUTO, called me with an attitude claiming that they needed my credit card information to rent the truck, in which I had already provided online and it was accepted!(I'm now awaiting a double charge on my account) When I got there, the keys were under the floor mat because they had left for the day! She told me on the phone that isn't was Friday and they wanted to leave early for the day and did not want to wait for me because I was running less than ten minutes behind because I had to pick my son up from the PHP program at the hospital and got stuck in bad traffic on the way because of an accident. When I returned the truck after hours, they didn't have the return sticker posted in their window to scan or a drop box for the keys! We had to wait almost 40 minutes to get ahold of a UHAUL representative on the phone to figure out what we were to do! Although the UHAUL representative was very friendly, I am upset that we didn't get any type of compensation for the inconvenience! It had been a long day! We we're moving furniture as a two man team for hours! We were tired(after working out 9-5 already!) **"WE FINISHED EARLY AND WEEE WANTED TO GO HOME FOR THE DAY!"**I've used UHAUL several times, and this is the very first time that I've had an issue! I feel there was a lot of unprofessionalism and neglect on the behalf of JAM AUTO. They are not helping the UHAUL brand make a good name for itself. It's a good thing that I have been a long term customer and am not a first timer...That may have affected my opinion on the UHAUL brand...

Jessica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip B. 
Clasificación:
2.0

Says it has after hours drop off but does not

dustin G. 
Clasificación:
5.0

Great experience. Thank you

John E. 
Clasificación:
4.0

Very accommodating and easy to work with.

Lyric D. 
Clasificación:
5.0

El cliente no dejó un comentario.

anna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

agustin H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
2.0

I paid for dollies and furniture pads and did not receive them. The lady that called me, Anna, was pretty rude on the phone as well.

Christine B. 
Clasificación:
3.0

She didn't know anything about the insurance, took forever to file the claim, charged me $28 for an extra day, & I still haven't heard

Linda B. 
Clasificación:
5.0

This was most worst experience of renting a Uhaul from a dealer that I have ever endured . This place was by far very yet very unprofessional.... I encountered such horrible stress with this dealer I would never recommend them to anyone who is looking to rent a Uhaul!!! Go to another dealer in the area, Save yourself from unnecessary stress!!!!??

Linda P. 
Clasificación:
3.0

The location was a 40 minute drive from where I had hoped to pick up the 10' truck due to availability. Not a deal breaker by any means as I was glad to have the truck, just would have been better if the truck were available locally.

john K. 
Clasificación:
3.0

Charge the customer the same day or within that first week of it being returned. NOT TWO MONTHS LATER.

Harlen C. 
Clasificación:
5.0

They are awesome and do it great, if only they had more trucks and trailers, it would be even better

DAVE J. 
Clasificación:
4.0

Just had to be rescheduled 3 times/ cancelled the 15ft uhaul and on the Times was 12 hours before the pick up time

Palmer S. 
Clasificación:
3.0

Approval of s driver should be done prior to them getting there if you sometimes experience long wait times. I waited in an empty parking lot by myself for 25 during this process and 20 minutes of that was me waiting to be an approved driver. It wouldn't let me start this process until my GPS showed I was at the location. It was not an area I wanted to be standing in alone for something that could of been avoided.

Jennifer B. 
Clasificación:
3.0

Communication between sites. One location messed up my order and the it took the other site over an hour to get my request completed.

david A. 
Clasificación:
3.0

I reserved my reservations on line at the location in Streamwood on Rt20 This is the second time Uhaul had baited and switched my reservation this will never happen again.!!!!!!!! If the item I'm renting is not available st the location I request and the stupidity of corporate management won't let choose where I pick up the rental I will never give Uhaul my business ever again The Stupidity of corporate manger is s fucking joke Regards Bruce Winget

Bruce W. 
Clasificación:
1.0

I was charged for equipment dolly that was never in the truck. I notified jams twice and was told I would be refunded. I have not received my refund. Yo

Theodore B. 
Clasificación:
5.0

Thank You , great costumer service ...

anna M. 
Clasificación:
3.0

El cliente no dejó un comentario.

kennith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCOS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleksandrs M. 
Clasificación:
5.0

THE FRONT DESK TOOK CARE OF ME RIGT AWAY ..DID NOT HAVE TO WAIT … WILL BE BACK. THANK YOU

JOHN F. 
Clasificación:
3.0

I was promised 2 furniture dolly's. I even confirmed that they were there before picking up my truck and they were not there. The u-haul app was having so many issues that I couldn't use it to pick up my truck so THANKFULLY one of the employees at the location hadn't left and was able to give me my truck. It was a nightmare.

Diana H. 
Clasificación:
3.0

They need more people who know how to operate the front desk. The one woman called me from home because she was sick and kindly gave me instructions for doing everything online. She gave me get home number so I wouldn't lose my truck! She was great, but the other people there have no clue what's going on!

Valencia H. 
Clasificación:
1.0

when i arrive it was just a small sign of uhual the guy inside connect me to a person on the phone that took 20 minutes to get me the dolly when i finally got ready he just walk me out i had to move my own car i had to chain it right becouse he didnt want to under my truck the safe chain wasn't on the right way i had to drive alway to my destination without break signals or any becuse he said it didn't have where to conect it and when i went under to check where to conect them he left and i left the place whi out break lights or signals

marco S. 
Clasificación:
4.0

My husband and I just moved in September and used used U Haul for all of our moving we rented the big truck twice and a small truck and three trailers when I went yesterday I asked for a discount of some source but they never when attempted to look into it for me when you have loyal customers I think they deserve a discount. I looked for one but could find one. I did say they could look up in the computer and see that we had rented all those trucks and trailers. John and Lucinda Kline

Lucinda K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leticia W. 
Clasificación:
5.0

After hours drop off, the person was helpful on the phone.

joe C. 
Clasificación:
5.0

El cliente no dejó un comentario.

lynne C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheritta C. 
Clasificación:
5.0

Left a few items in truck behind driver's seat. Awaiting to see if they can find them. Overall service was good. Just wish Uhaul would give extension without paying due to weather conditions. Michigan had sub zero temperatures and the truck was just sitting at my home. Unable to load it as wind chill factors were below zero.

KATHERINE C. 
Clasificación:
5.0

Anna was very prompt and helpful with the rental that I had. Very nice to deal with.

Mike B. 
Clasificación:
4.0

No one was ar desk. Door locked when I went to pick up. Drop off, no one in office for 20 min. Finally found someone and was told to just leave keys. Dont know what I was charged or if they knew what time i returned vehical. Also, when I finally got into truck, check engine light was on and oil light was on. I went in and told they guy who gave me the keys and he came out and filled it with oil stating it was still a quart low but he was out of oil. Yikes! Luckily the truck made the round trip safely.

Courtney S. 
Clasificación:
4.0

Company was not open, waited a while then called a couple of numbers and finally got a call back. There was another couple waiting as well. We were given the code to unlock the key and got on our way. Otherwise everything went well.

hollys W. 
Clasificación:
5.0

Everything was handled professionally. They were running behind and called me to let me know and provide me with the access to the truck and also agreed to change trucks, if the one I had rented online wasn't big enough. Job well done and appreciated.

ken S. 
Clasificación:
5.0

I love Anna at this location. I have rented from her in the past. She is very kind and a great customer service agent. I will rent again from this location in the near future and send all my friends and family. Thank you again, Kathy

Katherine C. 
Clasificación:
5.0

Everything went very smoothly and would use them again.

JAMES V. 
Clasificación:
4.0

Fast and convenient procedure for renting the moving van I needed.

Kent P. 
Clasificación:
1.0

Your pricing is outrageous! The trailer brakes (hydraulic surge) would jam up. Causing frustration to unjam and continue on my 1850 mile odyssey. For what you charge to rent and the quality of the equipment, I would buy a new trailer and sell it when done. Your truck prices were absurd, so I bought a used van for as much as you rental rate. I have sold the van for a profit. Never again uhaul crap.

brain R. 
Clasificación:
5.0

Very satisfied. Will use Jam Auto in Elgin, IL again.

Katherine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
No se han enviado comentarios para esta ubicación.

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