Comentarios del cliente para Jake's Small Engine Repair

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Jake's Small Engine Repair

Grado total:

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Morton A. en

Grado:

El cliente no dejó un comentario.

Jennifer G. en

Grado:

El cliente no dejó un comentario.

Lee K. en

Grado:

The app based check out and particularly check in was problematic and time consuming. I understand it’s to allow transactions outside of business hours but it is not quick or convenient, taking pictures in poor weather and with poor cell phone coverage at night... it needs reviewing to streamline it.

Deanna H. en

Grado:

Everything was wonderful. Thank you!

Linda L. en

Grado:

Everything was good

James K. en

Grado:

El cliente no dejó un comentario.

Elizabeth M. en

Grado:

El cliente no dejó un comentario.

Gene A. en

Grado:

Give a copy of the contract. Actually pretend your interested in doing your job

Willie H. en

Grado:

No persin available to help when I arrived with the truck. I had to unload my car from the auto transport without any help at all and this place has a very small yard so I couldn't even turn the truck around..

Jeanette G. en

Grado:

El cliente no dejó un comentario.

Joy B. en

Grado:

it was way over priced. i would recommend Home depot for sure

Julia E. en

Grado:

Driver seat would not move forward, I had several people try to move it forward for me and it would not. Also, I would have liked to have known about tying ropes to the wooden bars on the inside walls. I would have rented or bought rope or cords. Jake's gave me the wrong address for drop off, it's 4549 Guide Meridian not 5292. Added wasted time. Otherwise it went ok.

Chan Hyung C. en

Grado:

Apart from short hours. Was great

Marcus T. en

Grado:

Cell reception on Sprint had no data, making it very difficult to check out/in the vehicle. Had to go back and forth between the gas station (for their wifi) and Jake's to complete the process. So, if Jake's could add public wifi, that would drastically improve the situation. Of course, best of all would be a redesigned process that uses an app and can transfer the data when connected, rather than at the point of pick up/drop off.

Ryan S. en

Grado:

El cliente no dejó un comentario.

Elizabeth M. en

Grado:

Very professional and friendly.

michael F. en

Grado:

El cliente no dejó un comentario.

Jeffrey S. en

Grado:

El cliente no dejó un comentario.

Nicole M. en

Grado:

The manager was friendly and even gave me a ride to where I could drop my car off for the night which was very helpful. I wouldn't have needed the ride though if I had been able to pick up the truck at my scheduled time. Whether it was due to their location or the website, I will not be using UHAUL again. On my way to get the truck I reserved online, I was told I couldn't have it because of double booking. I was due to have it at 9am and couldn't get it until 130pm. All of the people that were able to help me move in the morning were then not able to and I had to to pack up and unload everything on my own. I filled the 20ft truck, it was a HUGE inconvenience and very hard. I will not risk having to do that again.

Wills F. en

Grado:

Call before you rented out the reserved vehicle please.

Elisee Q. en

Grado:

did a after hours drop off and U-haul emailed us this location and when we went to return with App it then said it was the wrong location. called 1-800 number and a woman was very rude and i would never recommend u-haul if this is customer service. we are the paying customer and should be treated a one. if i am upset by your mistake your company should be apologetic and helpful. After many years using u-haul maybe it time i take my business elsewhere.

David B. en

Grado:

I've been getting my lawnmowers serviced at Jake's for years, and was happy to learn they are now a U-Haul franchise. Dealing when them was effortless and they helped me get the best deal for the trailer I needed. I would recommend dealing with them directly, as opposed to going through U-Haul's phone or web site, for the best service.

Lisa B. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

El cliente no dejó un comentario.

William T. en

Grado:

Link to drop off location was wrong-it was in a residential neighborhood on a dead end street.

Kristine B. en

Grado:

Question: paid for 3 days, used for 27 hours. I thought I was supposed to get a credit?

Connie W. en

Grado:

Customer service was outstanding! This was a fantastic experience with UHaul!

Samantha B. en

Grado:

Return online was HORRIBLE

Duane J. en

Grado:

Quick, pleasant,, professional, no strong arm salesmanship. Would use again in a heartbeat!

Richard M. en

Grado:

El cliente no dejó un comentario.

April O. en

Grado:

Super friendly and helpful. Got me on my way super fast

Tony M. en

Grado:

El cliente no dejó un comentario.

charles P. en

Grado:

Just keep doing the same. Friendly staff, prompt service.

Devin R. en

Grado:

El cliente no dejó un comentario.

Gary P. en

Grado:

Awesome service!

Tyler A. en

Grado:

The lady that helped me wasn't very nice, she wasn't very helpful and didn't seem to care at all. She told me that the dolly I reserved wasn't there and didn't offer a different option to help even though there was another dolly (different kind, but still could be used for similar purposes) for rent at this location.

Todd B. en

Grado:

El cliente no dejó un comentario.

RICHARD P. en

Grado:

excellent friendly service

James S. en

Grado:

El cliente no dejó un comentario.

martha M. en

Grado:

El cliente no dejó un comentario.

Carla M. en

Grado:

El cliente no dejó un comentario.

Justin G. en

Grado:

Was told to park specifically at an off-site location that they had "an agreement with", and was towed as a result.

CANDICE M. en

Grado:

First of all. When a uhaul truck is picked up by customer it should have a full tank of gas in it. Mine had 5/8 of a tank. Whe you try to fill it back to the original amount...it is impossible to do it, because when I would put gas in....then turn on the truck to see where the gauge is it would only slightly show an raise on the fuel gauge.. so you put more gas in....check again and it has only raised a little bit again...you kind of wonder because by now I have already put 32.00 worth of gas and I know the gauge was at a little below half.. however it took forever to get it to show 5/8 while I was at

george B. en

Grado:

El cliente no dejó un comentario.

bob J. en

Grado:

Very pleasant, no nonsense location

Ron S. en

Grado:

El cliente no dejó un comentario.

William A. en

Grado:

Good to have a location in Gig Harbor.

Dan B. en

Grado:

Odd woman, abrupt, verging on rude. Didn't show or tell me anything about the cab or back of truck. Loud, fast talker, made sure she told me all the things they could charge me extra for if I didn't follow the rules. Strange. I will find another Uhaul place the next time.

Ashley L. en

Grado:

U haul is so expensive and the getting through to a person is impossible. The location was good. I won’t be using you again because the price is absolutely absurd.

judith R. en

Grado:

El cliente no dejó un comentario.

ryan S. en

Grado:

El cliente no dejó un comentario.

Herb W. en

Grado:

El cliente no dejó un comentario.

Ashley J. en

Grado:

The staff was friendly and on task. Thank you for a smooth process

Julie W. en

Grado:

The equipment was ready and there was a dog to pet. Great experience.

larry S. en

Grado:

I requested a 5 x 8 open trailer online. When I arrived at the pickup location I was told that the closed trailer was reserved. This could have been avoided if the online agent correctly input the data as requested.

BONNIE E. en

Grado:

El cliente no dejó un comentario.

Duane W. en

Grado:

Don't change!

Chris R. en

Grado:

El cliente no dejó un comentario.

kevin M. en

Grado:

Got to the place early, and the truck was already to go...friendly and quick service

rolf T. en

Grado:

El cliente no dejó un comentario.

Paul T. en

Grado:

Excellent customer service!!

John E. en

Grado:

El cliente no dejó un comentario.

Jordan V. en

Grado:

El cliente no dejó un comentario.

katherine M. en

Grado:

El cliente no dejó un comentario.

robert B. en

Grado:

Lady was very rude and wasnt very helpful at all

PAUL S. en

Grado:

El cliente no dejó un comentario.

Percy S. en

Grado:

The loose pit bull was a little unnerving. And the place didn't feel like an official Uhaul location. I would not recommend this location....it was a little red neck.

ANDY P. en

Grado:

The invoice that was sent to me I can't open . So I can't get anything off otit

Myra A. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

i was surprised they didn't take the unused u-haul boxes purchased @ another u-haul location.What's the difference ? u-haul needs to make customers aware of this policy !

Jeffrey S. en

Grado:

Good customer service. Very easy experience, I did register online and that can help streamline the rental. I rented a 5x9 open trailer for my small SUV and it towed easily. I would recommend them as it is much less expensive than the home depot truck that we used to rent.

Jerry C. en

Grado:

Overcharged me for fuel

Tim J. en

Grado:

El cliente no dejó un comentario.

Douglas O. en

Grado:

El cliente no dejó un comentario.

Frank R. en

Grado:

Really impressed with the quality customer service.

John E. en

Grado:

El cliente no dejó un comentario.

Sally Z. en

Grado:

Location was closed when we arrived but the drop box instructions were clear and it was very convenient to our new house.

Michael S. en

Grado:

Experience was perfect!!!

Randy A. en

Grado:

El cliente no dejó un comentario.

jim S. en

Grado:

El cliente no dejó un comentario.

johnny B. en

Grado:

more trucks!!!very friendly and helpful

joe S. en

Grado:

Everything was great.

Iain G K. en

Grado:

El cliente no dejó un comentario.

bob M. en

Grado:

Pleasant staff. Good ride.

toni H. en

Grado:

El cliente no dejó un comentario.

robert G. en

Grado:

El cliente no dejó un comentario.

Jonathan K. en

Grado:

Very helpful and easy to deal with

Ahmet B. en

Grado:

friendly, professional 5 star service already!!

Carol S. en

Grado:

expand hours of service.

Robert J. en

Grado:

Easy reservation, kind staff, will use again. Trucks were clean and ready to go.

Victor F. en

Grado:

Bit of a sticker shock with the final cost vs. the initial estimate. Also, was not told ahead of time how to properly check in the vehicle nor that I needed to ensure that the cabin was cleaned out.

Patrick S. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

Friendly, helpful staff

Wayne M. en

Grado:

Keep up the good work.

Elizabeth M. en

Grado:

Not open Monday- most important day to be there after a weekend.

Ryan O. en

Grado:

El cliente no dejó un comentario.

Julia H. en

Grado:

El cliente no dejó un comentario.

Doug L. en

Grado:

El cliente no dejó un comentario.

Ryan O. en

Grado:

El cliente no dejó un comentario.

mitch B. en

Grado:

Don’t put the dolly and bag of blankets in the truck unless requested. It took up needed space and I didn’t want to cut the zip ties and then have to pay for them.