We were lucky there was still someone at Jags after hours, otherwise we wouldn't have gotten the truck. After making the reservation online weeks in advance and speaking with 2 different customer service reps that same day, the key was never left in the lock box because it never prompted me to pay for the rental. HUGE FLAW.
Hunter K.
Customer Reviews for Jags Automotive Foreign & Domestic
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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We dropped off after hours.
Michael W.Door was locked when I arrived. Attendant came and unlocked it but was on his phone for a few minutes while I waited. He then said he had no idea I was coming to pick up a trailer. Check in seemed to take a lot longer than at the other U-Haul location in town (which is much nicer). I answered a lot of questions which were answered when the on-line reservation was made. He then said receipt was emailed and I can go to the trailer. He did not accompany me to check the trailer out together and hook it up for me. This has always been the procedure at the other location in town. I hooked up the trailer myself. I had told him that I may return on Sunday not Monday. He did not say anything about that and when I arrived on Sunday, the place was closed. I called U-Haul and was on hold for about 20 mins. I called because I did not want to just leave it there without notifying anyone that it was returned early and was left at the open lot. I will not use this U-Haul location again. Shady.
Barry D.Very professional. Courteous and helpful.
Mark K.The location is much easier to access than the main store on South Main St. The people at the West St. location were very friendly and informative. It's a nice addition to the Uhaul stores.
Lawrence B.The owner was considerate, helpful and friendly. A good representative for your organization.
GAY C.