Comentarios de los clientes para Jacksonville Rentals

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Jacksonville Rentals

Clasificación general:

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JOHN C.
Clasificación:

El cliente no dejó un comentario.

Emily H.
Clasificación:

The app is slow. Sometimes pressing a button wouldn't do anything. It took way too long to get the photo ID approved.

Jason P.
Clasificación:

El cliente no dejó un comentario.

Tiffany Y.
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The can was filthy! It smelled like animal urine and had dirt ,animal fur and paw prints all in both seats. I had to literally take it home and clean it out before loading it for that ride.

Wallace S.
Clasificación:

Had to wait 45 minutes on someone to talk to and when I received the keys the truck smelled like piss and the gas cap was hanging open because someone stole some gas . I then notified the employee as I backed the truck up a hill in there bay and the came out wrote down the fuel level which was incorrect due to the incline and said have a nice day . Therefore I do not recommend this location to my worst enemy!!!

Debra H.
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Nothing that I can think of. They did great.

Sharon W.
Clasificación:

Thank you

Kalan M.
Clasificación:

The idea of relying on customers to do something right when I'm sure a majority of your clients base are first time or infrequent renters is ridiculous. My experience picking up the vehicle is a perfect example. I was supposed to pick up the vehicle at 6AM. Someone turned the vehicle in at 5AM, but guess what? The key wasn't in the correct area (it was supposed to be put into the black lockbox, not the key drop off box). I'm on the phone with customer service for 45 minutes, only to be told that I have to wait for the location to open at 8AM to pick the key up. I wait. The location opens, the great staff at Express Lube check all of the black lock boxes and the orange key drop box, the key is nowhere to be found. But oh! The customer left the keys in the truck, which isn't even an option when turning the vehicle in for obvious reasons. You can't train customers on correct procedures when, and I'm just guessing, 80+% of your client base are infrequent renters (like once in 10 or so years) or first time renters like myself. Next time I'll be waiting for the location to open, until uHaul smartens up about this process and changes it I won't be using truck share.

Brett A.
Clasificación:

The truck had something spilled in it but i dont think it could be cleaned. It was like someone moved paint supplies and spilled a dark brown stain. It was sticky when u walked across it. Other then that it was a great investment to move my mother in a day. Thank u

Lorenzo R.
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El cliente no dejó un comentario.

Eric W.
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El cliente no dejó un comentario.

Elvin J.
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El cliente no dejó un comentario.

BENNEA N.
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the gentleman was very helpful

ginger P.
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The only issues I had were with drop off. It was a little confusing as the drop off area was across a big ditch. I wasn't given the opportunity to do a walk through receiving of the truck to explain the fuel issues.

Kay A.
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El cliente no dejó un comentario.

Jeremy W.
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El cliente no dejó un comentario.

GWENDOLYN G.
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El cliente no dejó un comentario.

William H.
Clasificación:

Provide the actual rental price in the online listing, including the $7.00 "rental rate" added to the $19.95 advertised. NO indication of this until you sent the bill. And online customer service hasn't responded to this question.

Jessica H.
Clasificación:

Make sure that they have some utility carts or dollies to help move. Because when a customer asks or reserved a utility cart or dolly they expect to get one and when the place doesn't have one it becomes an inconvenience and make it a longer moving experience because now you're having two Luke heavy equipment without assistance.

Kaitlin F.
Clasificación:

The inside of the truck (the cab, where you sit to drive) was filthy. It looked like it had never been cleaned. We cleaned the steering wheel and things you touch while driving and the many wipes we used were nearly black from the filth. There were some live roaches in the back of the truck (where your items go) and I know for a fact that they did not come from my items.

koven B.
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El cliente no dejó un comentario.

david E.
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They did not have the appliance dolly or all the furniture pads I had ordered and confirmed online. Store employee told me to go to Lowe's to rent one. I was travelling to Maine from Alabama and ended up having to pay 130 dollars for an appliance dolly I won't need again and I had some framed art and photos damaged because of lack of pads. Vehicle also smelled horrible for first day like smoke and body odor until the AC finally worked the smell out.

Chae W.
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El cliente no dejó un comentario.

Deborah L.
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El cliente no dejó un comentario.

Frankie J.
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Nothing. Everything was superb.

Paul H.
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My original pick up time was supposed to be 12. Upon arrival I was informed that my reservation had been moved to 4 pm and my truck had been rented out for the day. This set me back 4 hours, corporate was no help in this matter at all.

SALLY N.
Clasificación:

El cliente no dejó un comentario.

KENNETH S.
Clasificación:

Need to improve the check-in process so the customer doesn't receiv e a call a month later informing them that the unit that they rented is going to be reported stolen.

Bart H.
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El cliente no dejó un comentario.

charles R.
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El cliente no dejó un comentario.

Matthew H.
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El cliente no dejó un comentario.

Robert W.
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El cliente no dejó un comentario.

Glen D.
Clasificación:

Provide a closer location

Rhonda H.
Clasificación:

Nothing

Ronald W.
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Your apt for taking pic of drivers license does not work too well.

JARITA S.
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This has been the best unhaul I have used ever ever! I have always used them but from the Oxford to Atlanta GA and Jacksonville Al location was the best & quickest

Jeffrey C.
Clasificación:

I rented my u haul online the day before, however, there was no record of it. Because of this , I had to rent a larger truck without the car hauler, and had to have someone drive the car. The person in charge was not very professional.

Brody G.
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Location was closed. Drop off was done over the phone.

Gloria L.
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El cliente no dejó un comentario.

Tonya M.
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It's always great customer service. Those guys that work there are always so helpful and care to go the extra mile to help their customers.

Austin P.
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The Uhaul person was immediately at the front when we arrived. Made us feel welcome and explained their checkin process.

William R.
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El cliente no dejó un comentario.

Melba C.
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El cliente no dejó un comentario.

Brian W.
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El cliente no dejó un comentario.

Stanley C.
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El cliente no dejó un comentario.

Laquetta W.
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Very quick and friendly staff

maya Y.
Clasificación:

El cliente no dejó un comentario.

NATASHA H.
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When we showed up, the actual size truck we rented was not available we rented almost a month in advance. So, that made us have to rent 2 trucks. We were also charged insurance on the 2nd truck...even though we had declined it on the first...we weren't asked about insurance on the 2nd one...it was automatically put on there.

Russell H.
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El cliente no dejó un comentario.

Erin L.
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El cliente no dejó un comentario.

Albert T.
Clasificación:

El cliente no dejó un comentario.

Sherrina T.
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I was unable to use the Return My Truck link to turn in my tow dolly & the location was closed. The agent provided great assistance with getting the equipment checked in over the phone & it was appreciated.

Cynthia M.
Clasificación:

Chris made the rental very easy. I appreciate all he did to help

Jeremy W.
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El cliente no dejó un comentario.

Roger W.
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El cliente no dejó un comentario.

jose M.
Clasificación:

El cliente no dejó un comentario.

Leverne M.
Clasificación:

??

Robert W.
Clasificación:

El cliente no dejó un comentario.

LaToya E.
Clasificación:

El cliente no dejó un comentario.

Enrique N.
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very good service very professional friendly answer all your questions listen to your comments and feedback I would certainly recommend anybody to go see them into use Rider next time you make your move

Fred W.
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The trucks are parked 150 yards from the office.

Keith P.
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El cliente no dejó un comentario.

Rick N.
Clasificación:

Very good customer service and organize

Pamela C.
Clasificación:

El cliente no dejó un comentario.

James H.
Clasificación:

More equipment...

Melissa D.
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El cliente no dejó un comentario.

Jesse T.
Clasificación:

El cliente no dejó un comentario.

Amanda B.
Clasificación:

El cliente no dejó un comentario.

Ray H.
Clasificación:

The gentleman assisting me had numerous customers show up right at 8:00 a.m. which would have been overwhelming to most people. He handled himself with professionalism, calm, and efficiency. I was very impressed with the UHaul dealership on Pelham Road in Jacksonville, Al. I will be sure to tell others!

Lindsay T.
Clasificación:

El cliente no dejó un comentario.

Lily E.
Clasificación:

El cliente no dejó un comentario.

Jon C.
Clasificación:

El cliente no dejó un comentario.

Wayne R.
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El cliente no dejó un comentario.

Joel B.
Clasificación:

El cliente no dejó un comentario.

michael R.
Clasificación:

El cliente no dejó un comentario.

Christopher C.
Clasificación:

El cliente no dejó un comentario.

linda B.
Clasificación:

El cliente no dejó un comentario.

scott R.
Clasificación:

El cliente no dejó un comentario.

Ray H.
Clasificación:

El cliente no dejó un comentario.

Maurice M.
Clasificación:

The left turn signal and break light was out.

Mohammed A.
Clasificación:

El cliente no dejó un comentario.

Janet C.
Clasificación:

1st 2 employees told us “we have no 4x8. Either take a 5x8 or go somewhere else.” A 3rd employee, Chris, said “we actually have nine 4x8's on the lot” & was very helpful in getting us set up.

Brandon T.
Clasificación:

El cliente no dejó un comentario.

Torren W.
Clasificación:

El cliente no dejó un comentario.

Sergio C.
Clasificación:

Left tail light was not working.

Dwane B.
Clasificación:

El cliente no dejó un comentario.

Jason M.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

El cliente no dejó un comentario.

Andrew P.
Clasificación:

When I returned the trailer I had to pull it a block over and unhook the trailer myself. I'm a disabled veteran and can't be lifting heavy things. They hooked the trailer to my Jeep when I first rented it, they should have to unhook the trailer if they have to hook it up to begin with.

Tiffany W.
Clasificación:

Very nice location and team

Niya B.
Clasificación:

El cliente no dejó un comentario.

kathy S.
Clasificación:

They were very unorganized and couldn't find the keys to Two different trucks! It was a ridiculous comedy of errors trying to rent at this location.

David P.
Clasificación:

El cliente no dejó un comentario.

Robert H.
Clasificación:

Equipment was fine. I stood at the counter for several minutes with an employee sitting there working on the computer. I finally interrupted and let him know what I needed. He replied that he would be with me in a minute. I felt like it was an inconvenience to take care of me. He didn't seem to have time to do it and finally called someone from the shop to take care of me so he could finish his order. I understand that may have needed to be done right away but he should have called someone else to help me as soon as I walked in rather than making me feel like my business was an inconvenience

Delmer D.
Clasificación:

Dropped trk off Monday night after hrs, swept and cleaned front and back. Could not work the apps to fill return info. Called to let them know I dropped off in lot with keys. Ellie from 800 # said I have to go back to uhaul in morning to close out contract or be charged 20 dollars per day. Another waisted trip! Went back to uhaul spoke to Chris, said I didn't even have to be here if I dropped off after hrs. Said uhaul will email me my closing receipt, I am still waiting on it. Not everyone has access to these apps to go online, or it does not go thru. Uhaul needs to make it more convenient and easy for their customers without delays and the run around. Bad enough with the loading and offloading, and long drive time Thanks

CALEB C.
Clasificación:

El cliente no dejó un comentario.

Kevin L.
Clasificación:

El cliente no dejó un comentario.

Michelle T.
Clasificación:

El cliente no dejó un comentario.

Nicholas L.
Clasificación:

El cliente no dejó un comentario.

Joseph M.
Clasificación:

El cliente no dejó un comentario.

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