Need more man power to help get the customers out faster.VINCENT B.
Customer Reviews for Jacksonville Rentals
(Distribuidor de U-Haul del vecindario)
Jacksonville, AL 36265
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 8 a. m. - 5:30 p. m.
- Sáb.: 8 a. m. - 5 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This company LIED to me. I had to pick up the uhaul 14 miles away from the scheduled location. The clerk told me I wouldn't be charged. Well, I was charged for 28 miles extra!!!!! I also was made to return the uhaul by the next morning. I didn't even get the full day!!!!!! I had to pay $130!!! I only drove the uhaul 10 miles and had it 6 hours. RidiculousMICHAEL S.
The upsell dolly and blanket are in the way. The only way to move them is to break the seal and have to pay for something I didn't use. I worked around them but it's pretty annoying to be at the end of a load and have that happen.Josh S.
El cliente no dejó un comentario.MARITZA C.
Did a drop off after hours but have been here before and will always use them.Ivey B.
Dropped truck off at night and was charged30 extra for some reason.Wendell M.
I had a problem trying to upload information when i returned the vehicle.I should be able to call to. U Haul when the truck was returned.Sabrina A.
Uhaul had do dolly in it. Had to buy one thought they came with it.Ryan B.
El cliente no dejó un comentario.BRIAN W.
I reserved a 15' truck and when I arrived to get it the system had it down for July 25 not for June 26. Then we went with a trailer that took for ever to get. We returned to the same location on Sat June 26 at 6 pm after hours. Then Monday June 28th I received a noticed that it had not been checked in. When I used the app to return on Sat to the same location. They excuse was oh we just opened and I have not checked it in. Then what is the use of the app. Good thing I took multi photos of it back on the lot so a family member go prove it was there. Bad customer service needs to be addressed from the web site to on sites.Lisa H.
Very pleasant wouldn't change anythingTamara M.
El cliente no dejó un comentario.Patrick G.
Service was very slowMichael C.
El cliente no dejó un comentario.Brian C.
Have equipment at selected location, not me having to go 30 miles out of my way to pick up, other than that very satisfiednicholas J.
This is not specifically about the location but my reservation was supposed to be closer to my home (3 miles). I had to drive about 15 miles to pick up the truck.Lisa P.
The customer service rep was awesome! I can't remember her name, but please find out. Very professional and accommodating.John S.
El cliente no dejó un comentario.CHRISTOPHER S.
El cliente no dejó un comentario.Judy T.
El cliente no dejó un comentario.Jayden W.
El cliente no dejó un comentario.Victor O.
El cliente no dejó un comentario.Aaron C.
El cliente no dejó un comentario.ICYE G.
El cliente no dejó un comentario.CHAD N.
Super friendly and professional. Would use again!Stephanie W.
El cliente no dejó un comentario.Christopher K.
El cliente no dejó un comentario.Chris H.
The location is great their commitment to customer service is great. The issue I have is there was a slow leak in a rear tire which I had to take the truck back and they added air. I was bewildered to hear that they are not allowed to repair a small leak. This leak caused a delay of over a hour. Not the first time I have rented from U-Haul I expected a little better.BRIAN D.
El cliente no dejó un comentario.CRISTIN S.
Chris is an excellent guy.Ed B.
El cliente no dejó un comentario.WILLIAM M.
Staff was nice. Van warning lights were on for â€œoil change neededâ€ and â€œlow air pressure right rear tire.â€ I know these warnings can sometimes be inaccurate, but the tire seemed low to me. The van ran okay though. Just something to consider telling renter before they departCharles E.
Need to check dash alerts more often, tir was low air and in need of oil change otherwise excellant experienceSHAWN H.
El cliente no dejó un comentario.Donnie K.
El cliente no dejó un comentario.Derrick A.
El cliente no dejó un comentario.Lydia W.
El cliente no dejó un comentario.NANCY P.
El cliente no dejó un comentario.Brian N.
El cliente no dejó un comentario.Antonio A.
Charged me $7.00 for gas when I took pictures of before and after and left the truck with more fuel. Sent photos to customer service rep and she agreed with me; district manager Edward Higgins rejected the claim without even looking at photos. His customer service skills and leadership is terrible .....he should really consider another profession!!!!!!!'JEFFREY T.
Like location. Very easy to drop off. Did before actual drop-off time. Nice for the location of Jacksonville!Mark B.
Horrible experienceADAM H.
NadaEDWARD CLEMENS K.
El cliente no dejó un comentario.Edward R.
El cliente no dejó un comentario.WHITNEY W.
El cliente no dejó un comentario.Sara R.
El cliente no dejó un comentario.Joshua J.
Everything from customer service to mobility was great except one thing. The van had cockroaches in it. They were walking over me as I was driving, endangering driving. They also got into my new apartment as they got on the furniture i was transporting. The van also had a terrible smell of a farm animals. Terrible experience!Kervenguly A.
El cliente no dejó un comentario.Jeramie M.
Issues with the Uhaul app while checking in as the program froze while pictures and data never was able to get uploaded during the check in.Steven P.
El cliente no dejó un comentario.Kenneth G.
I am not confident that I was given the correct mileage when I received the truck. I blame myself for not checking the mileage, but I assumed I was dealing w/honest personnel. My mistake and it w/not happen again.Epati L.
El cliente no dejó un comentario.JOHN C.
The app is slow. Sometimes pressing a button wouldn't do anything. It took way too long to get the photo ID approved.Emily H.
El cliente no dejó un comentario.Jason P.
The can was filthy! It smelled like animal urine and had dirt ,animal fur and paw prints all in both seats. I had to literally take it home and clean it out before loading it for that ride.Tiffany Y.
Had to wait 45 minutes on someone to talk to and when I received the keys the truck smelled like piss and the gas cap was hanging open because someone stole some gas . I then notified the employee as I backed the truck up a hill in there bay and the came out wrote down the fuel level which was incorrect due to the incline and said have a nice day . Therefore I do not recommend this location to my worst enemy!!!Wallace S.
Nothing that I can think of. They did great.Debra H.
The idea of relying on customers to do something right when I'm sure a majority of your clients base are first time or infrequent renters is ridiculous. My experience picking up the vehicle is a perfect example. I was supposed to pick up the vehicle at 6AM. Someone turned the vehicle in at 5AM, but guess what? The key wasn't in the correct area (it was supposed to be put into the black lockbox, not the key drop off box). I'm on the phone with customer service for 45 minutes, only to be told that I have to wait for the location to open at 8AM to pick the key up. I wait. The location opens, the great staff at Express Lube check all of the black lock boxes and the orange key drop box, the key is nowhere to be found. But oh! The customer left the keys in the truck, which isn't even an option when turning the vehicle in for obvious reasons. You can't train customers on correct procedures when, and I'm just guessing, 80+% of your client base are infrequent renters (like once in 10 or so years) or first time renters like myself. Next time I'll be waiting for the location to open, until uHaul smartens up about this process and changes it I won't be using truck share.Kalan M.
The truck had something spilled in it but i dont think it could be cleaned. It was like someone moved paint supplies and spilled a dark brown stain. It was sticky when u walked across it. Other then that it was a great investment to move my mother in a day. Thank uBrett A.
El cliente no dejó un comentario.Lorenzo R.
El cliente no dejó un comentario.Eric W.
El cliente no dejó un comentario.Elvin J.
the gentleman was very helpfulBENNEA N.
The only issues I had were with drop off. It was a little confusing as the drop off area was across a big ditch. I wasn't given the opportunity to do a walk through receiving of the truck to explain the fuel issues.ginger P.
El cliente no dejó un comentario.Kay A.
El cliente no dejó un comentario.Jeremy W.
El cliente no dejó un comentario.GWENDOLYN G.
Provide the actual rental price in the online listing, including the $7.00 "rental rate" added to the $19.95 advertised. NO indication of this until you sent the bill. And online customer service hasn't responded to this question.William H.
Make sure that they have some utility carts or dollies to help move. Because when a customer asks or reserved a utility cart or dolly they expect to get one and when the place doesn't have one it becomes an inconvenience and make it a longer moving experience because now you're having two Luke heavy equipment without assistance.Jessica H.
The inside of the truck (the cab, where you sit to drive) was filthy. It looked like it had never been cleaned. We cleaned the steering wheel and things you touch while driving and the many wipes we used were nearly black from the filth. There were some live roaches in the back of the truck (where your items go) and I know for a fact that they did not come from my items.Kaitlin F.
El cliente no dejó un comentario.koven B.
They did not have the appliance dolly or all the furniture pads I had ordered and confirmed online. Store employee told me to go to Lowe's to rent one. I was travelling to Maine from Alabama and ended up having to pay 130 dollars for an appliance dolly I won't need again and I had some framed art and photos damaged because of lack of pads. Vehicle also smelled horrible for first day like smoke and body odor until the AC finally worked the smell out.david E.
El cliente no dejó un comentario.Chae W.
El cliente no dejó un comentario.Deborah L.
Nothing. Everything was superb.Frankie J.
My original pick up time was supposed to be 12. Upon arrival I was informed that my reservation had been moved to 4 pm and my truck had been rented out for the day. This set me back 4 hours, corporate was no help in this matter at all.Paul H.
El cliente no dejó un comentario.SALLY N.
Need to improve the check-in process so the customer doesn't receiv e a call a month later informing them that the unit that they rented is going to be reported stolen.KENNETH S.
El cliente no dejó un comentario.Bart H.
El cliente no dejó un comentario.charles R.
El cliente no dejó un comentario.Matthew H.
El cliente no dejó un comentario.Robert W.
Provide a closer locationGlen D.
Your apt for taking pic of drivers license does not work too well.Ronald W.
This has been the best unhaul I have used ever ever! I have always used them but from the Oxford to Atlanta GA and Jacksonville Al location was the best & quickestJARITA S.
I rented my u haul online the day before, however, there was no record of it. Because of this , I had to rent a larger truck without the car hauler, and had to have someone drive the car. The person in charge was not very professional.Jeffrey C.
Location was closed. Drop off was done over the phone.Brody G.
El cliente no dejó un comentario.Gloria L.
It's always great customer service. Those guys that work there are always so helpful and care to go the extra mile to help their customers.Tonya M.
The Uhaul person was immediately at the front when we arrived. Made us feel welcome and explained their checkin process.Austin P.
El cliente no dejó un comentario.William R.
El cliente no dejó un comentario.Melba C.
El cliente no dejó un comentario.Brian W.
El cliente no dejó un comentario.Stanley C.
Very quick and friendly staffLaquetta W.
El cliente no dejó un comentario.maya Y.
When we showed up, the actual size truck we rented was not available we rented almost a month in advance. So, that made us have to rent 2 trucks. We were also charged insurance on the 2nd truck...even though we had declined it on the first...we weren't asked about insurance on the 2nd one...it was automatically put on there.NATASHA H.