Forgot my truck keys and the owner let me hang out in the office until my friend picked me up. Really went the extra mile with that courtesy.
Alan W
Customer Reviews for Jackson Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U haul made it easy for me to rent from them, by allowing a family member to pay for the rental using their credit card over the phone. This is what separates u haul from other rental agencies.
bryan sI can't think they could do more. Service very helpful. Bent over backwards to meet my needs. Of course I haven't found out how much my bill is yet. 😁
Ethel BGreat service, very friendly and helpful.
Rhonda CFriendly customer service rep. Nice truck. Easy rental process.
Carol aI feel like they scammed me out of gas cost. I returned the car with the exact same amount of gas, but they charged me for gas. Probably will look for alternative truck, rental companies in the future.
Trevor DI had an excellent experience at this location. Everything went smoothly, and even though there was a hiccup Don was awesome and friendly. The van was adequate for my needs, and clean. The office wasn't far, nor hard to get to. The office was a friendly environment, clean, and my questions were answered professionally and friendly. Everything was explained to me very clearly, too. The stress of moving things was definitely made a lot better by how well I was treated. I would definitely recommend this location. Thanks!
Christian MTruck was returned with 1/2 tank of gas and three days early. No credit extended for fuel or early drop off.
Margaret MGot charged more than I Should of
Ryan TOpen on time first of all!!! Have pickup truck hitch necessities. Compensate for all extra running around to try to find hitch accessories. Have friendly people there!!
Juanita DFront desk guy is awesome. 3rd time we have used this location. Helpful, clear, no surprise fees, Clean equipment. I Will always use this location.
Travis GWe’ve used this location multiple times and every time it’s a great experience. Everything is always ready to go, the trucks are clean, well maintained and any questions or issues are addressed immediately with a super friendly and knowledgeable approach. We liked this location so much that when we needed a storage unit we didn’t hesitate to rent it here.
Shannon HThey had the correct truck, so it was a quick checkout and being able to drop it off, when I was finished late at night was great.
Susan HIncredible customer service. Thank you.
Philip bThanks again for great service!
jacob cThe customer service was very poor. The communication between employees was very poor. I was quoted a certain price then charged double. If the employee would have explained to me better money and my time could have been saved.
bryanna lJust start your day with a smile, that is all you need todo to improve "U-Haul-"!
darrel pWe felt we were charged way way to much . Also the smoke smell in the truck was horrible. The people who worked at this location were super friendly.
Deanna HI have always used U-Haul for my moves and the only thing that they could do to improve is remove having to pay for mileage. You can rent a car and not pay by the mile. It's just ridiculous to have to pay $1.09 per mile. Moves usually ar e not close by.
Terri WLower your rates. Hahaha. Actually, the van pulled to the right. I suggested a alignment to the guy who rented me the van. Didn't get a response that was comforting.
pete rGreat customer service!
rickey cVery friendly staff, excellent service.
Kenneth RI told the person at the counter that I didn't want to pay for the insurance. I didn't initial the insurance section. I was charged for the insurance. I have been trying to get my $25 back.
Diane DOutstanding and friendly service.
Robert BThe woman behind the desk was sweet, helpful and extremely knowledgeable about the equipment rented; a very enjoyable experience.
Susan HDan was very pleasant and helpful. The truck was easy to drive and comfortable. A nice surprise on a hot, tiresome day. Thank you!!
CATHERINE MVery nice and helpful people working at this location.
Karl KThe place was Anya d made the rental a breeze!
Damian DA computer system that works as the kind lady at the desk had to struggle and finally had someone else do it over the phone and took too long
louise bCarol was a sweet and pleasant lady. She made the experience wonderful.
Maggie WThis Jackson location was so great. They really helped us out. Thank you Jackson U-Haul!!!!
Cynthia BHad to jump the uhaul every single time it was turned off
patricia cU-Haul staff at Jackson Self Storage were very helpful. Our move was much less stressful because of all the guidance offered by Donald Flannery at Jackson Self Storage U-Haul.
ADAM CNothing, we only rent from this store if possible.
KYLEE LNot applicable as the experience was so positive.
Angela NWorst experience in my life these people are cowboys and dont know how to run a franchise business. They meant to charge me $80 and I didnt know I was meant to fill gas to how it was which is fine. They charged my $154.18 and when I returned it before 8.30pm they tried to charge another $100. This 205 scottsville location are scammers so be aware. I will be contacting Edward Joseph Shoen ceo of amerco the holding company of uhaul. This location needs to be investigated and shut down scammers. I'll be posting my reviews all over the internet including scam.com and bbb, on facebook all over the worst company I've ever dealt with scammers. The woman on the phone Angela so rude unprofessional lady
Mohammed ZThe signs on your cargo van said 19.99/day. I was charged $89.00/day. Your office manager said that was because I drove over 100 miles and U-Haul was giving me the best deal! Not in my humble opinion! Why was I not told this before hand?
marvin bThe man was helpful and courteous. I needed for a couple extra days and he took care of me. Employee of the month!!!!
Moses WNothing excellent service
Christopher DClean the truck
Robert CNot make them drive all the way to rent a truck. This location was 60 miles from where I was told I could rent a vehicle, the day of my pickup. You inconvenienced me as a customer and I will never use your company again, and tell everyone I know to never use Uhaul. Not to mention the extortion of a one way rental out of the People’s Republic of California!!!! Ripped Off and pissed!!!
Eshaya DHard to find
Daniel PDonald was Beyond helpful friendly! Keep up the great service
pam aNo mask was worn by employee, the truck was not only dirty and not sanitized but smelled of heavy cigarette smoke and the price promised was not given. Was told I would be charged for 24 hr truck rental despite only needing it for 8hrs. We are in a pandemic and to think UHaul cares little about customer safety was hard to imagine. Canceled my next truck rental with Uhaul and will go with your competitors.
Chance BExcellent service - excellent experience!
amy cGreat customer service, thank you 😊
Mary GEasy to work with this office. Thank you.
sharon lGreat customer service
Jason JI was a bit fatigued and running-my mouth, so I did not ask how much it cost after the initial mileage provided ran out. Carol was great other than that and I appreciated her renting on such short notice. Thank you, Drake Davis
Joseph ONeed to reserve another. Truck sometime in July if not the end of June. They have not given me a definite days move. But l would be needing at least a 15 footer for the day. As soon as l knowledge will be in touch. Sorry best l can do.
Doreen CI love renting from this place. Best ever customer service.
Teresa YThe passenger door was hard to close completely.
Linda FProvide direction or crossstreet in return address.
Betty NThey ripped me off overcharged me kept taking money from my bank account for unknown reasons I was quoted a price they didn't give me my reservation instead they booked a new reservation and overcharged me
tonya rOffice staff is super friendly and helpful!
Bob PExcellent service! Thank you.
Joshua DEASY RETURN WITH THE MOBILE APP!
Ryan ENothing. Customer service was very good and they needed no improvement.
CONNIE M