Customer Reviews for Jackson Premier LLC
(U-Haul Neighborhood Dealer)

35 reviews

4900 Jackson Rd #B   Ann Arbor, MI 48103
(Jackson Plaza past Lifestyle Hot Tubs on the left)

(734) 913-2768

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(734) 913-2768

4900 Jackson Rd #B
Ann Arbor, MI 48103
(Jackson Plaza past Lifestyle Hot Tubs on the left)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brian Moreno 
Rating:
4.0

Friendly staff, easy parking lot to pick up and return a trailer

haris ehland 
Rating:
4.0

The 5’ x 8’ trailer I rented was clean and in good condition. When I checked the tire pressures I found them to be 47-48 psi (well below the 65 psi maximum), so I increased the pressures.

haris ehland 
Rating:
5.0

Customer did not leave a comment.

Eric Byron 
Rating:
4.0

I rented 6 furniture pads but only received 4

ABDELHADI ALTHEEB 
Rating:
3.0

Office did not open until 10am, but trailer due at 8am so I had to disconnect and move it myself. Got very greasy and hurt my back lifting it.

Gregory Orsolini 
Rating:
5.0

Keep up the prompt courteous service.

Michael Zumbaugh 
Rating:
5.0

No suggestions. It was a smooth drop off and easy to park the truck.

Kimberly Brann 
Rating:
3.0

The office was not open when we arrived o pick up the truck. The on-line system to access the keys for the truck did not work but the manager of the store did show up to get the keys for the ruck. He was very helpful. The online system for the reservation and to get the keys was very unworkable.

William Shineman 
Rating:
5.0

Easy to navigate, and easy process to drop off equipment

scott SHEPARD 
Rating:
5.0

The service team here went above and beyond. Highly Recommend!

Conor Doran 
Rating:
5.0

The service provider was wonderful

Colleen Lemus 
Rating:
3.0

Customer did not leave a comment.

Judith Khan 
Rating:
5.0

Max was really helpful and helped me find an alternative when my trailer hitch light system wouldn't work. Thanks so much!

Aaron Liepman 
Rating:
4.0

Customer did not leave a comment.

Meleuh Fobellah 
Rating:
4.0

Customer did not leave a comment.

Jed Brandes 
Rating:
3.0

Customer did not leave a comment.

William Kelley 
Rating:
5.0

Customer did not leave a comment.

Joseph Flerlage 
Rating:
3.0

Office wasn’t real appealing, but office worker really friendly and helpful.

don bianco 
Rating:
4.0

I did not get an email acknowledgement which the guy said he would do. Maybe he’s not processed it yet as we returned truck at 4:45pm.

Melissa Olken 
Rating:
3.0

Make the online registration less onerous when you get there. The entire process was a waste of my time.

Kevin Cousins 
Rating:
4.0

There was a mix up with getting the keys but the person that helped us was great and two other people called to make sure we got what we needed.

Janet Sprouse 
Rating:
5.0

Customer did not leave a comment.

Sharmane Pirchman 
Rating:
5.0

Customer did not leave a comment.

Gregory Hulbert 
Rating:
4.0

I didn't know there were no employees at the location. There should be warning of this, along with instructions on how to proceed. When I called the 1800 number, I was forwarded to a line that didn't get answered and rerouted me to the beginning menu. The app wouldn't accept my code (I got the error of wrong format?) and a kind reservation associate helped me get in through the browser instead of the app. Once everything worked, I loved the experience, but getting started was very frustrating.

Laura Grey 
Rating:
5.0

The gent who checked me out and in was extremely helpful, professional and courteous. Great job on his part, especially considering I'd signed up for the "24/7" option but it didn't work. The web site check in/out doesn't work, the app doesn't work. Somehow the mileage out was incorrectly recorded (presumably by the previous check in and without the electronic check out, I had no way to know it was wrong when I picked up the truck. I drove the truck once to my house, 2.6 road miles from the pickup, and once back with a gas stop, a total of 5.5 miles. There is simply no possible way I drove 24.20 miles. Didn't happen.

Christopher Baum 
Rating:
2.0

-returning the car with royal waste of time. Your app doesn’t work. Entering phone number doesn’t work. - pickup instructions are kind of painful. Car rental asks you for your license and a credit card. Evidence of address/residence is not something people walk around with. - lots of IT issues with online application ( specifically dual authentication- it sends a code> I enter it> it says unknown error) - fix your app- fix registration dual authentication- fix online part return process. - equipment rented were not present. Although I paid for it.

Ashraf Abou el ela 
Rating:
5.0

Great staff who helped me back up into the trailer return space!!

yael Ganet 
Rating:
5.0

Customer did not leave a comment.

Larry Merte 
Rating:
5.0

It was a simple drop-off location. Very easy - just drop contract in box and go..

Stephen Zukowski 
Rating:
5.0

Customer did not leave a comment.

James Henderson 
Rating:
3.0

Customer did not leave a comment.

Megan Boczar 
Rating:
5.0

This was my first time using UHaul and I felt the need to note that the attention and customer service I was provided was phenomenal. Zach Jackson was the Uhaul representative and mymy main point of contact. He went above and beyond to make sure that my move was as smooth/easy as possible. I will 100% be utilizing this service again based on my experience.

Eric Dzierwa 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Ogbonna 
Rating:
5.0

Customer did not leave a comment.

Devon Spaulding 
No reviews have been submitted for this location.

Additional Services at this Location

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