Customer Reviews for Jackson Oil and Auto Parts Inc
(U-Haul Neighborhood Dealer)

616 reviews

5262 Cherry St   Winston-Salem, NC 27105

(336) 767-3699

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(336) 767-3699

5262 Cherry St
Winston-Salem, NC 27105

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Zack is awesome

Elnoria Harding 
Rating:
5.0

The guy at Jackson Oil made it seamless on the return. Great experience would highly recommend U-Haul!!

Scott Moore 
Rating:
2.0

The area was cluttered and no where to park the vehicle. I don’t know if my truck was checked in because I haven’t received my refund yet. Still waiting..

Quadedra Davis 
Rating:
5.0

Customer did not leave a comment.

FRANCE SARA 
Rating:
1.0

They overcharged me and there’s nothing I can do about it….never again I’ll be reporting both to bbb/state

Leah Parker 
Rating:
4.0

Nothing—the rental was easy, the person who helped me was efficient, knowledgeable and personable.

Sharon Moriah Wells 
Rating:
5.0

Let the same gentleman that rented me that truck be of service to all people.

Rudolph Mitchell 
Rating:
2.0

FALSE ADVERTISEMENT! NOT WORTH THE MONEY!

Teresa Atkinson 
Rating:
5.0

Really friendly and helpful.

Elitha Richardson 
Rating:
1.0

The truck had clearly had the catalytic converter cut off. It was very loud and unpleasant to drive. It was very clean and all in order, just load

Garrett Pins 
Rating:
5.0

Customer did not leave a comment.

Lisa Rosen 
Rating:
4.0

Personnel very courteous. Good location.

David Brickey 
Rating:
3.0

Returned after hours. The App would not download the pics so had to call the 800 number. The app needs improvement.

Gary Snyder 
Rating:
5.0

Customer did not leave a comment.

Marta Olmeda 
Rating:
5.0

Passenger side mirror was loose and could not be adjusted. Could not see right side traffic nor when backing up.

Arpad Nagy 
Rating:
5.0

Customer did not leave a comment.

keisha martin 
Rating:
1.0

Terrible service! Told me truck was stolen and I was idiot for returning to different location... YET Uhaul rep/manager from that location TOLD me to!!! Very unpleasant jerks at this location.

Michael shannon 
Rating:
4.0

Customer did not leave a comment.

Chiquitha Lloyd 
Rating:
5.0

Customer did not leave a comment.

David Peterson 
Rating:
3.0

Allow more time or check in online as the uhaul person that does the check in may not be there.

Patricia Tucker 
Rating:
3.0

Great Service

Anthony Hannah 
Rating:
5.0

Customer did not leave a comment.

Aliya Chin 
Rating:
5.0

Great location, easy to get to, and the staff was very helpful. We will definitely use this location again.

Elaine A Dirscherl 
Rating:
5.0

They young guy was amazing. Great customer service and communication was great. Even helped to get the truck out. Definitely will be back at this location!

Travelle Page 
Rating:
3.0

Missing moving blankets we paid for them spent over 40 minutes in phone with U-Haul trying to resolve. Awful experience.

Larry Rehrig 
Rating:
5.0

Customer did not leave a comment.

Michael Groves 
Rating:
4.0

Customer did not leave a comment.

Bryan ELLER 
Rating:
4.0

Customer did not leave a comment.

rodney davis 
Rating:
2.0

Very dirty and junky. Staff was friendly and quick to help with the return.

Chris Poe 
Rating:
5.0

Customer did not leave a comment.

Deena Dixon 
Rating:
5.0

Customer did not leave a comment.

daisy carpenter 
Rating:
5.0

Customer did not leave a comment.

Natividad Reyes 
Rating:
3.0

Clean the cigarette smoke off the windshield.

kenneth kendrick 
Rating:
5.0

Customer did not leave a comment.

Martin Bidus 
Rating:
5.0

Excellent customer service staff friendly and helpful

bruce thompson 
Rating:
4.0

Customer did not leave a comment.

Alayna Durbin 
Rating:
4.0

Customer did not leave a comment.

Sabrina Mead 
Rating:
5.0

The staff did an excellent job of helping us - they have set the bar pretty high for other dealers

Robert Dixon 
Rating:
5.0

Customer did not leave a comment.

Katherine Worsham 
Rating:
5.0

Customer did not leave a comment.

sharon lanouette 
Rating:
5.0

Customer did not leave a comment.

kay vogler 
Rating:
5.0

Nothing Mr Jackson was polite, professional and courteous! A pleasure to rent from him

Jimmy Cook 
Rating:
4.0

Customer did not leave a comment.

Carlos Bonilla 
Rating:
5.0

The entire rental process went very smoothly. Would definitely recommend Jackson Oil and Auto

Andre Hyacinthe 
Rating:
5.0

Customer did not leave a comment.

Kim Jefferies 
Rating:
5.0

Great customer service skills

Jeffrey Thornton 
Rating:
4.0

Customer did not leave a comment.

Jamin Moore 
Rating:
5.0

Customer did not leave a comment.

Shucen Ge 
Rating:
1.0

Was not on time. I had to wait 40 minutes because it’s only one person that can run the uhaul.

Psalms Brooks 
Rating:
2.0

Bad area, need someone there during pick ups and drop off's.

ron Andrade 
Rating:
4.0

The equipment that I booked was not available (an entire van that they apparently have not had for years). They handled it relatively well but it took a while. It should not be listed as a location that has equipment that it does not have.

Michaela Barrett 
Rating:
5.0

You're the best, very friendly, fair pricing and honest!

Trina Forrest 
Rating:
5.0

Customer did not leave a comment.

Susan Johnson 
Rating:
5.0

Customer did not leave a comment.

marilyn Holder 
Rating:
5.0

They only have to continue to be as friendly !ND curious as they are

Stephanie Stewart 
Rating:
3.0

I booked 20’ truck in one place and at the end they asked to get from other location, as they don’t have 20’ truck at their location . I was fine for that. When I went to pickup the truck, website was down, has to wait for longtime to book it. No issues with office personal or truck. It’s with your website’s checkin process. Later I got a drop location at one place. Once I went there to drop off, they did not accept truck at that place , I forced to talk to Helpdesk and got other drop off location and then dropped. I did not expect this type of experience with u-haul

CHANDRASEKHAR ANUGANTI 
Rating:
2.0

Customer did not leave a comment.

KENAN CARTER 
Rating:
5.0

Customer did not leave a comment.

JON GOULDING 
Rating:
5.0

Customer did not leave a comment.

Angelus Christopher 
Rating:
3.0

Customer did not leave a comment.

BRIDGET SMITH 
Rating:
2.0

Lot was a mess. Both in appearance, safe lighting and the condition of the muddy pothole laden lot. The main business is apparently fuel oil delivery and their heavy trucks have destroyed the lot. Also, we felt unsafe on the lot. As the self check in includes close inspection of damage and photos, it's hardly a fast Avis rental experience. We needed to be on the lot longer simply due to the standard U-Haul self checkout and check-in. All the while we were uncomfortable and the drive on and off the premises was dicey for narrow thruways and mud pits. We were concerned that the truck would get stuck in the mud. Never again at this location.

CONRAD CHEE 
Rating:
1.0

Be more friendly and keep better track of vehicles.

David Ragusa 
Rating:
3.0

Customer did not leave a comment.

Dean Adams 
Rating:
1.0

Location was dirty filled with junk and employee was rude as well. Gave me a truck with mud in it and had us hook up a trailer in the mud instead of the trailer that was easy to access and not in the mud. Truck pulled to left whole ride and had major bump steer as well as belt making a racket.

MARK WESTGATE 
Rating:
5.0

Customer did not leave a comment.

Timothy Ratliff 
Rating:
5.0

Customer did not leave a comment.

JEFFREY COMBS 
Rating:
1.0

No mask wearing in the store even though we are under a mandate. Location was dirty and cluttered. The truck smelled terribly but was in overall ok condition.

JENNIFER MCGARVEY 
Rating:
5.0

Best customer service I’ve experienced in a very long time. The owner and manager of the facility is caring, well informed, and made sure I understood everything and had everything I needed for an awesome experience. Rev. R.W.G II

RICHARD GRAY 
Rating:
5.0

Customer did not leave a comment.

RYAN RENCK 
Rating:
3.0

Customer did not leave a comment.

James Ward 
Rating:
5.0

Customer did not leave a comment.

ANTHONY WALKER 
Rating:
5.0

Customer did not leave a comment.

STEVE WOMBLE 
Rating:
5.0

Customer did not leave a comment.

ANN-MARIE SAADEH 
Rating:
2.0

Customer did not leave a comment.

Carolyn Moore 
Rating:
5.0

Customer did not leave a comment.

MARK REASOR 
Rating:
5.0

Customer did not leave a comment.

tyler willard 
Rating:
4.0

Customer did not leave a comment.

Baminahennadige Fernando 
Rating:
5.0

Customer did not leave a comment.

JAMES MCKINNIE 
Rating:
4.0

Customer did not leave a comment.

WANDA NORWOOD 
Rating:
3.0

Customer did not leave a comment.

David Kennedy 
Rating:
4.0

Customer did not leave a comment.

SEAN LORING BECKOM 
Rating:
5.0

Customer did not leave a comment.

William Lee 
Rating:
4.0

Customer did not leave a comment.

James Senft 
Rating:
5.0

Customer did not leave a comment.

Varvara Voskoboinikova 
Rating:
5.0

Customer did not leave a comment.

RONALD JONES 
Rating:
5.0

Customer did not leave a comment.

DONNA FOWLER 
Rating:
5.0

Customer did not leave a comment.

val byrd 
Rating:
2.0

I never received the equipment I rented, I have let them know twice in the only places possible that I have found. They charged me for it regardless and have not responded or refunded me.

Max Greller 
Rating:
3.0

Customer did not leave a comment.

NAYEKAMION HAIRSTON 
Rating:
3.0

A/C didn’t seem to work but other than that, good!

ASHLEY WOODARD 
Rating:
5.0

Customer did not leave a comment.

TINA MATHIS 
Rating:
5.0

NA

Albert Council 
Rating:
5.0

Make sure customer is aware of procedure for after hours returns. The service and check in procedure was AWESOME!! So quick and easy. Will definitely use this location again!

TRACEY SHAW 
Rating:
2.0

Drop off location was kind of cluttered with no real direction. Definitely a mom and pop kind of place. Also there was no signage to indicate that the location is a uhaul dealer.

Keith Lawson 
Rating:
5.0

Great service. Friendly environment

DEBRA DELAPP 
Rating:
5.0

Customer did not leave a comment.

Jeremy Blumenthal 
Rating:
5.0

Very professional, vehicle very cleaned and serviced to the max 6***** s

TIMOTHY COX 
Rating:
3.0

Customer did not leave a comment.

Zakia Redd 
Rating:
5.0

Customer did not leave a comment.

Daniel Lee 
Rating:
3.0

No masks were worn by staff

JAMES PAISLEY 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top