Comentarios del cliente para Jacks Pawn Co

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Jacks Pawn Co

Grado total:

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trey B. en

Grado:

Not at all already filed complaint waiting to hear back

Joe C. en

Grado:

Was told that nobody would be on site but I could do it all thru the app. So I agreed. Showed up to get van. Van was on site. Went thru process and verified. Then was told to go show my verification inside. Nobody was working. I called. Got Sharon on the phone. She gave me the codes however no keys were left!!!! I had to reschedule my delivery. Drive additional 20 mins to get another U-Haul. Waste of my time. Gas etc.

Nicholas C. en

Grado:

El cliente no dejó un comentario.

Annette S. en

Grado:

Someone had egged the drivers side and hadn’t been cleaned off

Nellie S. en

Grado:

El cliente no dejó un comentario.

Leslie W. en

Grado:

The truck is very unsafe. It needs an alignment badly. The hood lifts with the speed of the truck and the shocks feel like they should’ve been replaced years ago. There was no appliance dolly but we still were charged for it. I’ve rented many uhaul truck....actually over 15 in the past 20 years but after this experience I will defiantly be shopping around again.

Shana J. en

Grado:

El cliente no dejó un comentario.

Isaac E. en

Grado:

Renting through a uhaul approved dealer is a lot easier and faster than going to the uhaul store

Andrew F. en

Grado:

El cliente no dejó un comentario.

Jaime L. en

Grado:

El cliente no dejó un comentario.

Ruperto R. en

Grado:

El cliente no dejó un comentario.

Taylor S. en

Grado:

There was something wrong with the floor vent on the driver side. It was blowing extremely hot air on my feet while I was driving. I had the air conditioner on but the hot air kept blowing and it was an extremely uncomfortable drive. That should really be fixed.

Alex M. en

Grado:

Ordered an appliance dolly and a dozen moving blankets. Neither of which were provided. Had to call customer service upon pickup to document the discrepancy.

CHRIS M. en

Grado:

Great communication- would def go back

Bryan H. en

Grado:

El cliente no dejó un comentario.

Bill L. en

Grado:

El cliente no dejó un comentario.

Gina W. en

Grado:

El cliente no dejó un comentario.

Emily P. en

Grado:

Easy to find, park and turn in keys. Mobile check out was easy to follow.

Jimmy B. en

Grado:

El cliente no dejó un comentario.

mary A. en

Grado:

Everything looks good to me !!!

Henry F. en

Grado:

Nothing

Edward P. en

Grado:

El cliente no dejó un comentario.

PATRICK H. en

Grado:

El cliente no dejó un comentario.

Tyler H. en

Grado:

As expected. Average and well maintained.

Steve A. en

Grado:

Very easy to reserve and pick up - Great customer service from owner - Great location

Gustav N. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

El cliente no dejó un comentario.

shannon G. en

Grado:

El cliente no dejó un comentario.

sharon F. en

Grado:

Was very upset with the final return picked up 11.05 was not told anything about when to return before another day charge .so I returned in 24hrs.was charged another day thought was advertised 24hrs or 1 day.also had to pay double on rental of dolly

David B. en

Grado:

El cliente no dejó un comentario.

Kenneth K. en

Grado:

Need to consult with customer on mileage charge and not have them blindsided at drop off location.

Kevin S. en

Grado:

El cliente no dejó un comentario.

Michelle F. en

Grado:

El cliente no dejó un comentario.

JEFFREY F. en

Grado:

El cliente no dejó un comentario.

Vicki C. en

Grado:

El cliente no dejó un comentario.

don J. en

Grado:

El cliente no dejó un comentario.

Glenn K. en

Grado:

The truck was the worse I"ve ever rented. Alignment seemed off. It got about 3 miles to the gallon. Would not drive on the highway. Truck needs major work or should not be rented.

marylea N. en

Grado:

Rates are too high I paid over $80.00 put cash it vehicle and was charged mileage .79 cents a mile really? I used this truck to move one item only it was not worth the price.

Stephen C. en

Grado:

El cliente no dejó un comentario.

Dennis W. en

Grado:

Two days in a row I had equipment reserved and an email confirmation. Upon arriving at the locations the euipment was not available. The first location (Jefferesonville IN) had nothing else available and did not assist me in finding an alternative. This location luckily had an alternative but it did not meet my needs. DO NOT RESERVE ONLINE! Uhaul will not assist you if they fail to meet your reservation and they DO NOT HONOR THEIR GUARANTEE. They gaurantee your reservation and say they'll offer a $50 credit and will STILL help find an alternative rental but they DO NOT HONOR THAT GUARANTEE and DID NOT credit me $100 for failing to meet my reservation twice in a row or even credit me $50 for one. After speaking to costumer service it became obvious that they were not concerned and placed the blame on me even after forwarding my confirmation emails as proof.

Angalina C. en

Grado:

The location was fine. No issues at all once the truck rental was finally secured. I booked a truck and then got a call the next day that there wasn’t actually a truck available at the first location and that there wasn’t even something else that I could rent - truck or trailer. I called this location and was able to get a truck but couldn’t keep it the 24 hrs. However I still had to pay for the full 24 hours. I probably won’t use U-Haul again after this. But the employees at the location were great when we picked it up and dropped it off. The overall system was the problem.

Jerome L. en

Grado:

The U-Haul man at Jack's Pawn Shop went above & beyond to help me as a satisfied U-Haul customer. Highly recommended U-Haul location.

Dinah C. en

Grado:

El cliente no dejó un comentario.

Cheryl G. en

Grado:

Only thing is to know what would be credit back to me. Other than that The guy was very polite. I would go their again.

Rodney R. en

Grado:

El cliente no dejó un comentario.

Terry B. en

Grado:

El cliente no dejó un comentario.

Stephen H. en

Grado:

I was given a vehicles with an airbag light that has been known to go on and off for an unknown reason. This makes the vehicle unsafe in the event of an accident.

Lisa S. en

Grado:

El cliente no dejó un comentario.

Terry M. en

Grado:

The floor of the box truck was to dirty for setting your furniture on ! Mattress, furniture feet needed to be cleaned after moving

David L. en

Grado:

The location did not have the additional supplies I ordered (furniture pads and appliance dolly). The truck was dirty. The location did nothing to help me locate the supplies I asked for when I placed this order. I was very underwhelmed with the experience overall.

Kristin M. en

Grado:

Great customer service, easy pick up and drop off.

Julie P. en

Grado:

El cliente no dejó un comentario.

Dale K. en

Grado:

El cliente no dejó un comentario.

MARILYN T. en

Grado:

El cliente no dejó un comentario.

Stephanie W. en

Grado:

El cliente no dejó un comentario.

marcella T. en

Grado:

Location was great; Customer Services was excellent; will be going back and recommending this contractor for all my future moves and endeavors.

leslie H. en

Grado:

Nothing

debbra W. en

Grado:

El cliente no dejó un comentario.

john S. en

Grado:

El cliente no dejó un comentario.

kim H. en

Grado:

El cliente no dejó un comentario.

Roberto R. en

Grado:

El cliente no dejó un comentario.

BILLY E. en

Grado:

El cliente no dejó un comentario.

Josh P. en

Grado:

I was charged $120 PLUS there is a $30 pending charge to my bank account now. I only drove the truck 49 miles and filled the tank up to 1/4 tank just as it was given to me. I have photos to prove the miles and the amount of fuel in the gas tank. Uhaul is currently working to resolve this. But I will never rent from this location again.

Brian S. en

Grado:

El cliente no dejó un comentario.

Ronald J. en

Grado:

El cliente no dejó un comentario.

Travis H. en

Grado:

Requested an appliance dolly. This site doesn’t have an appliance dolly

John N. en

Grado:

El cliente no dejó un comentario.

Katie H. en

Grado:

This was the second location , the first one I booked through told me my Uhaul was not even there and to go elsewhere and was less than pleasant.

teresa M. en

Grado:

Just concerned that he wasn't going to document the mileage that we used. We had estimated under 100 miles which he put on the billing sheet but we ended up only making one trip for a total of 21 miles which makes a difference in the mileage charge.

Doug C. en

Grado:

El cliente no dejó un comentario.

Kayla E. en

Grado:

The location and truck were fine but I have been getting random charges on my card since I ordered this U-Haul. I didn’t get an email saying that I owed anything extra until 4 days after the payment was due WITH THE LATE FEE ADDED ON. I tried to pay 3 times with 2 different credit cards and the website kept saying there was an issue but wouldn’t tell me how to resolve it or why there was a problem it just told me to put the key for the truck in the lockbox. Then money gets taken from BOTH cards that I tried to use and then the email 4 days after the payment was supposed to be due. This is absolutely ridiculous. To anyone reading this NEVER USE U-HAUL. It’s a fucking scam and I had to cancel my card just so they won’t take any more from my account.

Amy W. en

Grado:

El cliente no dejó un comentario.

Allen G. en

Grado:

El cliente no dejó un comentario.

Chrishauna J. en

Grado:

The uhaul didn’t start the guy came out and jumped it I drove off in it got 10 miles down the street it stop call the uhaul is place was on hold with them for several minutes finally got some one but they couldn’t help me bcuz the paperwork I had wasn’t even mine got back to Jack pawn on Bardstown Rd he told me to hang up with uhaul leave it satting in the road and all he never check the gas hand or the condition of the truck at all than charged me a 68.00 when my ticket says 40$ something $$ and promised me the next rental experience would be free for me.

Terry M. en

Grado:

El cliente no dejó un comentario.

Jeff M. en

Grado:

You can provide this location with a newer vehicle. The first truck didn’t start. However, I was promptly provided with another vehicle that was adequately operational.

DANIEL B. en

Grado:

El cliente no dejó un comentario.

Jason R. en

Grado:

Not much room for parking. Other than that, it was great

shawn B. en

Grado:

El cliente no dejó un comentario.

Nicole G. en

Grado:

El cliente no dejó un comentario.

Daniel M. en

Grado:

El cliente no dejó un comentario.

karen W. en

Grado:

Thank you for a wonderful experience!

TJ R. en

Grado:

Air in truck didnt work most of the time & was blowing hot air when driving on expressway. Inside dash got very hot & when touched would burn you. Truck was fairly clean.

Caralee J. en

Grado:

My only issue is that I paid for a regular dolly, and an appliance dolly. The only dolly I was given was the appliance dolly- so I am out the money I had to pay for the regular dolly even though I didn't get one.

rodney K. en

Grado:

I had an excellent experience.

corey S. en

Grado:

El cliente no dejó un comentario.

Lisa N. en

Grado:

El cliente no dejó un comentario.

Roderick C. en

Grado:

El cliente no dejó un comentario.

Kenneth C. en

Grado:

The guy at Jacks Pawn was a very nice looking man very nice very helpful he offered to go with me and load the truck very nice man

jasmyne J. en

Grado:

He was very nice and professional. He made me feel welcomed to rent from his place.

Donna B. en

Grado:

El cliente no dejó un comentario.

Gary J. en

Grado:

Truck was turned in late by previous renter. It was no big deal and only a short time. Dealer was apologetic and polite.

mark H. en

Grado:

Crew was polite, professional and worked very hard.

shalonda S. en

Grado:

The customer service was awesome.

Shannon J. en

Grado:

El cliente no dejó un comentario.

diana M. en

Grado:

El cliente no dejó un comentario.

janice T. en

Grado:

El cliente no dejó un comentario.

Kim D. en

Grado:

El cliente no dejó un comentario.

rob W. en

Grado:

El cliente no dejó un comentario.

Elisha R. en

Grado:

El cliente no dejó un comentario.