Customer Reviews for Jacks Mower Service
(U-Haul Neighborhood Dealer)

Rating:

5.0

Can’t think of anything at the moment. It was the smoothest rental I ever had.

Rating:

2.0

Need lots of patience to rent Uhaul by mobile because the app doesn’t load fast each click it takes minimum 5 mins, my reservation at 3, i reached 2:55 started login things and finished each step one after other, by the time i am out of parking by 3:35. Hope Uhaul fix the app or their franchise office time so customer pick up faster, when they can’t do either, please ask customers to reach 40 mins early to finish things faster for mobile check in.

Rating:

5.0

Friendly staff clean vehicle!

Rating:

3.0

Thank goodness the uhaul repairman showed up and assisted me. He was so helpful and friendly. I am truly grateful. I never received the code to get the key to the truck. There was no one around to assist. The place is in a very isolated location. It would help if someone was available to answer that locations phone line to give assistance. Thank goodness he just happened to show up.

Rating:

3.0

Overall experience was poor. I had made a reservation for a truck 2 weeks in advance. When I arrived at the location there were no trucks available. Customer service had to send me to a different location for a truck. It delayed my move over an hour. Also the app isn't great and kept crashing on me.

Rating:

3.0

It took a 1/2 hr at both pickup & drop off using the app. Very slow.

Rating:

3.0

Uhaul app was horrible and took 30 mins to get through for pick up and never let me finish the return potion because the app just kept loading and wouldn't go to the next steps.

Rating:

1.0

This location DOES NOT represent U-Haul very well. Place was Dirty and the provider needs training (computer and customer relations). The provider does NOT honor their posted hours!! In my opinion, should not be a U-Haul dealer.

Rating:

2.0

website kept kicking me out, not processing my inputs, and html was failing. It took 40 minutes to complete the vehicle rental process. Everything else worked fine.

Rating:

2.0

The self rental and return process is cumbersome and isn't explained well ahead of time. Also, I returned the truck within a few hours of renting it but still received a call the next day questioning the location of said truck. The process needs improvement.

Rating:

5.0

Woman who runs this location is phenomenal .Extremely helpful and courteous. Highly recommend. Sheila

Rating:

3.0

The self service was difficult to navigate.

Rating:

5.0

Everyone I spoke with was friendly, helpful, and flexible with my changing plans. The van was newer, very clean, and drove nicely. The check-in process was very thorough and done on my phone at the pick-up location. This was my first rental experience, and I'll definitely rent from U-Haul again!

Rating:

5.0

It was a pleasure to deal with Jacks mower service

Rating:

2.0

It was disappointing that the location where I made the booking was changed at the last minute and I had to make arrangement to pick up the truck. Another disappointment was when after real struggle to pick up the truck I did not find the pads that I ordered for the packing but still kept on my bill. Had to again call to get those removed from my bill and be refunded (still waiting for the same)

Rating:

3.0

Used drop off, no comments

Rating:

5.0

I love the app

Rating:

5.0

did everything online with the app and it was great. I even got an unexpected phone call from the folks at the pick up location with some great instructions that even made it easier. fantastic experience.

Rating:

1.0

check out was difficult, the mobile system did not allow me to complete the process and I need to utilize the "live chat" feature to verify my check out attempt, which I never completed.

Rating:

5.0

I did the mobile rental via the ap. Everything was great with the location and staff. Truck worked well & as expected. Staff was readily available to answer any questions or if if needed.

Rating:

3.0

Interior was slightly dirty, floors had dried up meat sauce and dirt

Rating:

1.0

I’ve been over charged. Causing me to bounce a check come Monday. Mileage is incorrect. I drove 75 miles tops they are telling me 347.50 +/~. I rented earlier in the week to take daughter to college apartment was not ready did the same trip today again. No one is doing anything about this yet. Trying to get pics from security cameras where we were. This is wrong!!!

Rating:

4.0

Be more flexible in pick-up times.

Rating:

5.0

Awesome to finally rent a U-Haul with a full tank of gas.

Rating:

3.0

The location people were great. They called and confirmed the truck was there and ready two days before the rental date. Not the sites fault but I always have issues with U-Haul. This time the location services wouldn’t work, even though all my settings were set appropriately. When I called for help there is a 10-15 minute wait message. The first person didn’t help so I had to call back. I was an hour late to meet people who were helping me move. I-Haul needs to work on your logistics. I’m always frustrated when I rent here.

Rating:

5.0

To much confusion for older person (70) to understand. Make it easier for us.

Rating:

5.0

We got our U-Haul rental after hours and wifi power to enter in data and upload pictures of truck took awhile for us. We had 1-2 bars every now and then (att service), and took us 10 minutes to get everything uploaded both times to check in and check out. Info has to be uploaded in real-time so there’s not avoiding it by going to a nearby spot with better wifi. Overall however, Jacks Mower Service provided excellent service with a pre-call about what to expect, suggestions, and to answer any of my questions. Being close to Westside Apt was a big plus too. Thank you for the great care in making sure things would be smooth for us Eva. Warmly, Dee

Rating:

1.0

have the paperwork ready to go so you don't have to wait 15 minutes, check to be sure you are not looking at kilometers and not miles on the odometer, and have someone from U Haul actually available when you need to speak with them.

Rating:

5.0

It was all good.

Rating:

5.0

The pick up location we chose didn’t have the truck, so we were told to go to uhaul at another location. They did place a call and arranged for us to pick up a truck which was great but the location was 30 min away....it worked out just took longer than we anticipated.

Rating:

1.0

Awful experience. Have never been treated so poorly. Truck was fine. Customer service doesn’t exist. Keep Pictures for yourself as uhaul corporate can not send them Back to you. This location exaggerated return condition in hopes to charge extra. I could go on about how poorly this customer was treated but I’ll spare you. Just do yourself a favor and rent somewhere else.

Rating:

3.0

I was charged for blankets and appliance mover that weren't included and am having problems getting them removed from my invoice.

Rating:

3.0

I paid to rent a utility dolly and the lady on the phone the day before said she’d just leave it outside the door because she couldn’t get it in the truck. When I went to pick it up, there was no utility dolly and the office was closed so I couldn’t talk to anyone about it. It’s only a few dollars but still, very frustrating as it certainly would have helped with my move today

Rating:

1.0

The trucks rented from here are not well maintained. The staff is rude ignorant argumentative. Will never make this mistake again. HORRIBLE!

Rating:

5.0

Was very good experience and would recommend to others. Was pretty easy from beginning to end

Rating:

5.0

The location was fine. However, the U-Haul didn't work when I returned the truck. After repeated attempts, I was not able to upload a photo of the odometer and fuel gauge. This prevented me from going any further with the return. Fortunately, the location owner was still on site even though the business was closed for the day. She was able to take the information so that I could return the truck.

Rating:

5.0

The Uhaul agent was very accommodating to assist me in my rental.

Rating:

2.0

Renting the vehicle online was very easy. The woman who helped me a day prior to my pickup was fantastic and super thoughtful for calling me and confirming details of my reservation. Had no problems finding the location and no problems getting in and out of the location. My biggest issue with the entire experience however was the self service mobile pickup thing which is not straightforward at all and the truck itself which was very dirty, dangerous, and had horrible brakes and tires. I think whomever last returned the truck must have lied about it's condition and the truck was therefore not checked? I am a very tech savvy individual I like to think considering I work on designing websites and apps for a living, so using the mobile pickup should have been a breeze, but instead my friend and I were stuck outside the closed rental office, in the rain for 45 minutes before we could get a code for the key lockbox. I even called for help from the U-Haul customer service and was asked to hold for 25-30some minutes extra, so I asked for a callback. We watched a tutorial on the site showing how to move to the next step and initiate the pickup dialogue/questionnaire and it was not up to date with the latest interface or somehow our dashboard just didn't match what was shown in the video. While logged into my reservation, we searched every page for any inkling of a link that could possibly start the process (hamburger menu too). It was so buried and so inconspicuous, we were both screaming when we found it. Then the next part only built up our frustration further. We had already been so late to our destination and we had to go through and retake pictures of my driver's license for the 3rd time. Then a selfie?! You already have my license! Then I was asked to supply a phone number for someone other than myself. He was called and told "I was given this number to call incase the vehicle isn't turned back in." Or something like that. He responded, "yes." And was immediately hung up on. Then I got the approval to startup the truck and checked it over. I couldn't upload more than one photo to show how dirty the entire thing was. I was in the truck without moving for another 5+ minutes. Yeah the whole experience was frustrating to say the least. I also got the callback from customer service after I had already gotten into the truck. And to add to this already annoying January 1st morning, it was rainy out and the truck slid multiple times and I had to repeatedly pump the brakes, start braking 0.25 mile back before an upcoming red light just to be safe, to make sure it wasn't going to crash, and the truck would make a loud hum anytime I would brake and the only way to stop it was to either pump the brakes repeatedly or hit the gas a little bit. Faultiest truck I've ever had to deal with. And there was no one in the shop for me to return to and show them the faulty truck since businesses are closed on new years day. As for returning the truck, it was an easier experience but there were still some questions that needed filling out. I liked that there was a form field to dispute charges. All in all, while I like the mobile self service idea, I don't know that this one is fully baked yet or a very easy experience for all users. I think access to the lockbox for the key needs to be given at time of reservation. It was insane that I couldn't get it for about 45 minutes and had to dig for it. Nobody else but the customer should have access to their own reservation anyway so it only makes sense that once a driver's license is uploaded, that the next screen to follow would have the access code to the lockbox. All in all, while I'd recommend the U-Haul location I visited to a friend, I don't know that I'd recommend U-Haul or the self service via mobile device thing. These trucks should be serviced more frequently between uses and checked thoroughly by the rental office they're returning to, especially before redispatching to another customer. The mobile app needs serious help as well as the in-browser experience for the self service thing. Need to rethink some things to make it faster and easier, cause nobody got time to sit in the rain for 45 min trying to decipher codes and poor user experience.

Rating:

5.0

The U-Haul app / site took forever to work when trying to return the vehicle

Rating:

5.0

Ava at Jack's Mower was absolutely WONDERFUL!!! Would recommend renting a UHAUL or equipment from her any day of the week. Thanks again Ava and Gizmo!!!

Rating:

5.0

Eva was a pleasure to work with. She was very flexible and helped insure that I did not incur any additional unnecessary charges. I will use Jack's Mower service again!

Rating:

1.0

Worst experience ever..card was illegally charged.. Was told to buy commercial insurance when these trucks aren't even commercial… a big scam

Rating:

2.0

The pickup and drop off were horrible! Plan on an hour to pick it up. Website wouldn't let me in. I tried at least 8 times (doing the exact thing) before I got in. Drop off not much better. My friend that was meeting me that day rented a van from another location and had the same issues. It was a lot cheaper than having movers but it was a huge hassle.

Rating:

2.0

The checkin was absolutely terrible online. My trip was delayed by almost an hour and caused the entire day to be delayed and we lost a lot of help due to uhaul not being organized. Highly highly disappointed sadly. Used to have good experiences but I will probably look elsewhere in future.

Rating:

5.0

Make sure you send customer to right place to pick up the truck or vehicle, because some time you send customer to the location to pick up the vehicle you give them the run code

Rating:

5.0

The passenger rear tire needed air, lots of air! It had 17 PSI when I picked it up, took it to Wawa, where their air pumps only go up to 70 PSI, it required 80 PSI. I filled it as much as possible and was concerned the whole trip about a flat. I did call road side assistance to see if I should even drive it, only to be on hold for an hour. I had no time for that.

Rating:

3.0

I reserved a 20ft truck with 2 utility dollys, 1 appliance dolly and 2 blankets. The facility called me 2 1/2 hours before pickup to tell me no one would be at the facility to give me my utility items because they had to, "go to Jersey to pick up a lawn mower to fix". I kindly let her know I need the items I ordered for my move, but she had an "not my problem" attitude about it, so I just called Home depot to rent 2 dollys. She was short and snippy about the situation even more when she suggested I do self pickup and I had a few questions about it. She gruffly cut me off a few times, huffed & puffed like the big bad wolf and tells me to call 1-800- Uhaul if I have questions after telling me, "I don't understand what's hard about this?". I was simply repeating the steps she was saying to do and then asked 1 small question, she was just rude, but I was trying to be respectful at all cost although I was not afforded the same luxury. I arrive at the site and see a dog come to the shops door starring at me, [RED FLAG], as where there are pets there are people. The sign said closed, but the dog was clearly there with someone. The truck loading door is wide open, there is debris from Christmas gift wrapping in the cargo area, spider webs all over the side mirrors and door window; as well as candy wrappers and dust/dirt in the back, so I had to clean it myself [although the app doesn't offer an option to say the truck was not clean]. I complete the online pickup and then arrive at 3pm as scheduled. I begin the return process but the app wouldn't accept my reading, which I later find out the odometer reading was missing 1 number according to the woman helping me at the facility, so after 10 minutes of snapping photos and being rejected by the app and losing signals since this location was off in the "Sticks" I go inside for help. Well long behold the same dog I saw in the morning comes running up to me to play...let me just say the dog was the best part of the experience with this location. There is an older women there who sounds like the person I talked to on the phone, so I let her know I'm having issues with returning my truck, etc, etc, can you verify on your end what the odometer reading was and I can tell you what it says now and you can compare to see what's going on, so she does and says yeah you're missing a number. She didn't disclose what the reading was on her end, so I say okay, what do I need to do, she tells me the truck is in trip mode, so I go look at the truck for another 10 minutes trying to figure out what button is for trip mode, as I inspected the truck before pickup and didn't see anything to fit the description. After showing her a picture of the current odometer reading and being there 45 minutes now, she tells me I'm not doing it right, but she herself has no knowledge of how the app works, "thank you Eugene". I go to the truck for another 10 minutes just praying for help from God; since I'm not going to get any from the unidentified woman in the shop [who didn't want to identify herself when asked who am I speaking with when I first greeted her and told her I spoke with Eugene on the phone]. After almost 55 minutes I go inside and say, "maam' I have to go please, is there anyway that you can help me? Is there some paperwork that I can just fill out on your end and leave please?!", she then takes her feet from off the desk and sits up from a reclined position while being on her phone to respond with a huff of her breath, placing her hand on the side of her head and says, "I'll just do it myself!". I was waiting for Ashton Kutcher to pop out from behind a lawn mower and tell me a family member set me up. 2 minutes later I give her the key, have my paperwork sitting in my email and I'm on my way about my affairs. So, I basically spent 1 hour running back and forth in the rain when Eugene/unidentified woman could've just taken 2 minutes to get me out of there after you see things wasn't working early on. Only reason I stayed with this location was because she called me 2 hours before pickup time to tell me about the utility items I won't have and that Uhaul has placed a "freeze" on all trucks, so if I cancelled I most likely won't get another one and although I know this information was inaccurate I couldn't afford to go to another location 30 minutes away, as the movers were coming very soon. This entire experience was awful and makes me just want to use Penske next time because moving is stressful enough without added unneccessary problems like this.

Rating:

5.0

It was great.

Rating:

3.0

Would not recommend online pickup at this location. Poor cell service, limited hours, and uncertain availability of vehicle keys in the lockbox. Overall, my experience with the UHaul app was quite frustrating. It would not allow several functions to operate correctly or sometimes not at all, especially the need for photographs of licenses and vehicle dash display.

Rating:

5.0

Your website check in process is awful. Thank God I was at Jack’s Mower. They were able to successfully register the rental.

Rating:

2.0

Our reservation could not be found then once that was situated the dollies and blankets I paid for were not in the truck. I had to stop in the middle of my move twice to call to make sure I would not be charged. This should have been an easy process and it was anything but that.

Rating:

3.0

Mobile check in worked out well.

Rating:

3.0

Did not receive the dolly nor the pads that I requested.

Rating:

2.0

Not wearing a mask to protect customers from COVID. Rented truck was in such severe disrepair that I barely got it to it's location. $50 reservation guarantee refund promised NOT given back

Rating:

5.0

Staff was very friendly and helpful

Rating:

1.0

So this rating is poor, but not because of this location at Jacks Mowers, which I would have rated a 4 out of 5 if this rental debacle didn't start at another location. I had originally rented from the Uhaul location on 2nd Ave in Phoenixville, PA, where I lived, but they switched it over to Jacks location, and nobody ever informed me that the reservation moved to a location 15mins away from me, which caused an unexpected 45min delay and me having to pay 3 movers for 45mins of time that they couldn't even work. So thanks for costing me an extra $125 in moving fees, just because you were too bad of a business operation to call the customer at all and inform them (me) that you had complete changed my original reservation.

Rating:

3.0

Make the contact less pick up and return work better. The entire process was stressful and was not done right. I returned the truck earlier than expected and followed the steps, yet the store had it as still out.

Rating:

5.0

Eva was very accommodating!!! I had schedules uled a truck 2 weeks in advance and actually called to check if all good. Said yes. Yet when I called the location day before, the person said no reservation. Total BS!! Scrambled and called Eva and made it work! Can’t thank her enough!!!

Rating:

5.0

Very nice and easy to communicate with. Would rate as a 10+ definitely use them again.

Rating:

1.0

I returned the uhaul within a hour of renting as when the truck went over 40 mph it would begin to jerk repeatedly. I returned to the facility and the lady there said she would contact me with an update after she inspected the truck. I never heard back. I expected not to be charged as the truck wasn’t safe to drive and I stated I didn’t feel safe, reason for the quick return.

Rating:

1.0

Eva was terrible!! - where to start...location owner claims they have nothing to do with the process. No help at all. Did nothing to try to trouble shoot the multiple problems. Had very poor communications and just kept telling us to call uhaul. No call From anyone after reservation was made with instructions before day of pick up -or even know how to Self pick up the truck. Had to wait forever for the 800 number to pick up -put on hold for a very long time. Finally someone in AZ. was able to help with self pick up instructions. Was unable to get the trunk on time -got it almost three hours late. Eva kept saying it not her fault. Guess you have to be a mind reader. Employee doesn’t know the process or cares to even try to help. Will NEVER recommend or use that location again. Was a nightmare from the minute the process was started. Ugh!

Rating:

3.0

The U-Haul site was extremely buggy with checking in and checking out. It took almost two hours to resolve the issue. The lady at Jack’s Mower was helpful, but the U-Haul site was horrible.

Rating:

4.0

IMPROVE THE 24/7 truck share app. The lady @ jacks mower went above and beyond to make my rental happen. Customer service / traffic department was not useful at all.

Rating:

1.0

Called me and told me I needed to pick up my rental sooner than my scheduled time because she wanted to go home

Rating:

1.0

No one was there when I went to pick up my truck. My scheduled pickup time was 9:30am and I had to wait until 10:15 to get my truck. I ubered to the location which was in the rural suburbs and was left stranded outside in the 90 degree heat. I will never use Uhaul again for this reason.

Rating:

2.0

My pick up was switched without proper time and knowledge. I returned the truck on time. The location was not open on the day I returned, or the following day. I was then given a late notice which was not my fault.

Rating:

5.0

Awesome owner, very kind and thoughtful.