Trailer was filthy
steve n
Customer Reviews for Jacks Butcher Shop & Deli
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not charge so much. Location was the closest one to my area and it cost me over 456 dollars plus fuel for basically one day of use. I feel this is crazy
Jon JPenny was amazing and helpful.
PHILIP TThe staff were very friendly.
William APeople were excellent and very knowledgeable and helpful. Truck was great - big enough for all my stuff - powerful enough to haul the load up hills in the snow. Very smooth moving experience. Thanks U-Haul and Jack's.
Duncan MSafety chairs were too long and after a few 100Kms both wore through and had to be McGuyvered on the road side !!, and which would have been illegal if left un-fixed by me!!! I reported it to the receiving uHaul dealer in Oakhill NS.
Ed BThe agent changed our drop off location from the location we had requested. The one they changed it to was in a very unsafe area and further from our location causing us to travel further. We are concerned that what they arranged is further than what we had arranged. The agents seem to always look at what is a shorter distance to their location instead of taking into consideration what is shorter to the clients move location. The arrangement over the phone with an online agent was rated at $655. The amount we had to pay was over $900. They should have quoted other additional items so we could decline or accept those. We returned the truck 1 day early.
Candice WSecond time using this location. Can count on them to provide great service.
sYLVIA DBroken windshield wiper on the driver side engine light was on prior to picking up the vehicle definitely deserve a discount for getting unmaintained equipment
Ryan SExcellent service. And the butter tarts are great too! Marc
Marc BThe lady here was extraordinarily helpful. She wrote down some phone numbers to call to fix the missing discount but I lost the paper in our jumbled up house. For info purposed the discount was promised because uhaul made us drive an hour out of our way to get a truck on a long distance move. Primed a bunch of discounts to compensate for the extra gas, time, driving, inconvenience. Which is great but also barely covered the added expense of gas on two vehicles to go pickup the truck and then when it is time to pay the discounts are no where to be found and I have to waste more time chasing it. That's on uhaul not the little mom n pop place I dropped it off at who more than happy to help but restricted in permissions. Highly recommend Jack's
Melissa BI accidentally locked my phone in the truck after hours and Uhaul contacted the local field manager who came to retrieve it for me. Service above and beyond.
LINDYANNE TThank you again
JACQUES SThe UHaul representative was very helpful in getting the trailer hooked up properly to my car. This was very much appreciated.
William GWas very satisfied with the customer service at this location, no issues whatsoever.
DAVE HThe woman who runs the store is awesome! No hassle, quick & friendly. This is our second rental and we will return, when need be.
Craig SThe manager at this locatio gave us excellent customer service and was willing to go over and above to make sure we were taken care of. Ty!
Cara BGood staff
Richard BGood location
Richard BCustomer service is excellent in-person but I have never had a worse customer experience than I have with UHaul and the customer service over the phone. I received notice that the reservation was changed 18 hours before pickup. The reservation was moved from 10km away to 130km away which added 4 hours of driving and $80 extra gas. When I called the UHaul customer service phone number I was transferred four times without anyone trying to help and the call was ended without anyone answering the last transfer, I was on hold for over an hour without anyone trying to help. I called to confirm the reservation in London, was told yes, then I received a call saying the reservation was changed to the 25th of August during my drive to London.
Scott BExcellent service.
Andrzej KUhaul gets a credit card and drivers licence from the renter, you have no business asking for personal contacts. It is wrong to do so.
BRENT MSuper friendly & helpful customer service would not hesitate to use this location again.
PAUL CAbsolutely nothing, the service and equipment are always top notch, especially Penny the lady that operates this location, she is awesome!!
ROBERT MService was awesome. Even tho I didn’t have a truck reserved, they were still able to get me a truck for the day. Great place to rent uhaul
DILLON SNothing
Rick SExcellent service.
ROUT WPenny was very helpful
Dean Cgreat rental place
Don MShe knew what she was doing, fast efficient . The truck made a funny sound on and off , I recorded it on my phone. She listened to it , reported it and pulled the truck from service. It used $ 62 of gas , better than the 26ft one
BILL CThe biggest pain was dealing with the uhaul website. In future I will phone Jack’s directly b/c they had the equipment I wanted when the website said they did not.
Stephanie HCan't improve something this good.
Dave SVery nice down to earth people in both locations
CRAIG CLots of inventory, fantastic and friendly staff.
Ed LPenny is a wonderful lady and so passionate about what she has to offer and help out me and my daughter’s in a very bad time n our life’s and made so great and would highly recommend her services and will always go back and recommend her to anyone that is in need ..U-Haul is so lucky to have such a wonderful woman working with them …Thank you again for all you have Done
Keven SThe woman helping me at Jacks butcher shop was very good at helping me sort out a drop off location. The on-line u-haul booking site is very difficult to use when you have questions.
TAMMY GNothing
Barry JLeave the reservations alone ..when someone reserved a uhaul at a certain location for a certain time ..leave it alone ..they don't want to drive over Ann hour to another location to pick up a truck ..the whole point in making a reservation is so you know where and when you will picking it up not to get a call less then 24 hrs before telling you the time and location has been changed
Jennifer WThe lady at this location was very knowledgeable and friendly.
KATHY AFast, friendly, helpful. Nothing to improve, great experience.
Andrew W