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James H
Customer Reviews for Jacks Boat & RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I got charged for fuel when i brought the truck back more full than how i found it.
Leyla MReally appreciate you staying open till I could get there, as well as making sure everything was hooked up correctly.
Philip GCompletely overcharged. I was quoted $40 for the rental plus the cost of fuel and ended up with a $215 total charge for a move across town. The grand total included additional fees which I was explicitly told I would not be charged for. I will never use a UHaul rental again unless this bill is adjusted.
Amber FFriendly staff, made pick up smooth and easy. A+
Jeffrey MContinue with your great customer service. My belongs came cross country, shipped when they said it would ship and arrived on time.
glenn RShop is a little out of the way but was worth the effort. Jack took good care of me getting me hooked up and down the road. Definitely will rent from him in the future if the need arises!
Dave GJacks was by far the best uhaul experience I have ever had. He actually cared about the customer, unlike most uhaul facilities I have used.
BRETT LAttendant was helpful and had me out on my in minutes
Edward WU-Haul is great it made moving quicker and easier and I had to move long distance and it was wonderful!! I move around a lot.When it’s time for me to move again I will be using U-Haul again thank you
Adrienne GTold that if I didn't get there by 730, I'd meet his "fucking shotgun".
Mark BNot send the customer 10 miles out of the way to pick up truck
Everett BNothing, we had an awesome experience.
Martin GDriver in Wilmington, NC was wonderful. Polite, professional, worked to accommodate our space and needs and generally all around great to work with
Paula PCommunication needs big improvements. Had issues on both ends of move. Would not recommend u-haul for a move and will not use again.
Cheril LThe biggest mistake I ever made was shipping boxes with uhaul. I spent hours on hold with many phone calls, trying to find out where the boxes were and then trying to get delivery. Not only did boxes arrive late, many items were damaged. I don’t think there is anything uhaul could have done, to make this experience any worse. Therefore, I would never co sister recommending uhaul to anyone!!!
Joan WNext time please don’t send me 40-60 minutes away when gas prices are at an all time high. I know you folks are trying your best, but we had a reservation for a 10ft truck over a month before we needed to pick it up. This reservation was at a close location to where we were living, however, we still were directed to Castle Hayne, rather than Wilmington.
Trenor CBoxes were delivered as ordered however several items were damaged. dishes broken and minor damage to a desk that we repaired.
Kelly PCouldn’t suggest a thing. It was quick, worry free from beginning to end.
Bill REverything went well doing pickup
CHARLES HThe fact I got a truck with a hole in the gas tank is unacceptable. I feel the process is seriously flawed and I wasted a lot of my time and energy because a lack of attention to detail.
Parker SFriendly and courteous
DEEPAKRAJ NOrdering the boxes was the worst moving experience I've ever had. There was poor communication on the part of uhaul. My delivery was delayed to my home after waiting over 20 days for my items to arrive. I spent several hours on the phone just trying to find out if I was getting a delivery on the day I scheduled and was unable. I took time off work to be there for the delivery and still didn't receive my items that day. This was probably the worst uhaul service I've ever received.
Kevin CJack at Rocktops is difficult to work with as he does not have social skills and feels entitled to others catering to him. Probably the most unprofessional customer service experience I have ever had. I.e., condescending and rude to both me and my movers. With regards to Moving Help, he said “they all suck” on the phone. He did give me the name of a mover he liked, but said he would not give me their number because he is “mad at them.” This guy is hurting your business and should not work with the public. I also was supposed to be notified when my container arrived. That did not happen. Also when calling UHaul customer service (5 times total), most representatives seemed untrained and I had to coach them in order to get the help I needed. I’ve had only positive experiences (just renting trucks tho), but this experience has led to such a bad taste in my mouth that I will never ever use Uhaul again and I will actively discourage others from doing so.
JENNIFER FExcellent service...great way to move.
Jim SI had to contact uhaul in general so many more times than I should have. I had to call especially for pickup 3 times. It was scheduled, then rescheduled, the scheduled again, then wasn’t picked up the 28th, so then I had to call to see what was going on, then they told me they would call be back to confirm, never did, just got the text they were going to be there today. Still was charged an extra month for my rental after they failed to pick up.
Lindsey CWill never use again U boxes are a nightmare and customer service even worst. One mistake after another and no care or the inconvenience and stress they cause. HORRIBLE
Edward GIf it wasn’t for Craig Sanderson this review would be a whole lot different… Thank You for for coming through and putting in all your hard work!!! It is & was really appreciated!
PATRICIA M