Thank you for helping me with a last minute rental to clean up tornado damage at my house. In an already trying time it was nice to have a business be so helpful!
corey j
Customer Reviews for Jacks Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at Jacks was quick to help when we needed a truck to clean up after the tornado took the roof off of our house. Excellent location, thank you!
WILLIAM DHave someone there to help with getting the keys for the truck. I spent an hour and 20 mins on the phone with a customer service rep trying to get the keys to the truck.
Darryl CLimit the number of hoops you need to jump through in order to pick up your rental.
Desiree MFriendly customer service, clean vehicle and easy to return vehicle.
Eugene MEveryone here was friendly and helpful, would definitely use them again and recommend them to everyone. Thank you for the outstanding service!
Kelly JGood way to get the truck and have a way to move
Tamra PFriendly staff prompt service easily located
Dennis SHad some lights out Had to take it to service center to get looked at but could not fix it. Ended up going to a third place to exchange the truck for another.
CHARLES KNothing I can think of, it went extremely smooth. No issues. Contactless was great.
Monica LI ordered a furnite dolly but this site was all out of them was my only issue other than that it was a good experience.
thomas tFriendly and helpful as usual :)
Misty MI absolutely loved the mobile checkin app and process! Super easy to use and so convenient for after hours drop off. After the long journey by myself I really appreciated the simplicity of the final steps. Thank you!!
Nancy AMisty was great! I will never go to Columbia Street in Springfield Ohio, or recommend it to any friends the girl there was very rude n disrespectful n I still haven't received a phone call back wow!!
Shane KThere was an extreme exhaust leak to the point where it was pouring out liquid onto the grounds we thought that it was a gas leak because it looked like the gas tank so we didn't drive it for two whole days and the place that we rented it from was closed on Saturdays and Sundays so we ended up having to pay for the weekend because we couldn't get a hold of anyone and all of our stuff was in the back of the truck but we thought we couldn't drive it cuz the gas was leaking, come to find out it was the exhaust and when we explain this to the manager they still charges charged us
Louise HNot charge someone a cleaning fee of 25 dollars when I sent in a photo of the truck and all the food and dirt that was leftover from the previous renter. I think it’s unfair.
Lola BAwesome as usual!
Misty sOur truck broke down. Seemed like it had a problem when we first picked it up. Caused us a lot of problems and missed appointments but we did get another truck to make it the rest of the way. I will recommend uhaul to others because you stood behind your product. Everyone involved was very nice
MIKE PI used to use U-Haul all the time but this last usage was horrible. The online access needs some several help because it really sucks and very expensive.
Lana BHorrible. All around horrible.
WILLIAM Heverything was great for me
Pam GThanks
Kurt SI checked online and confirmed in person that there was a ramp in the truck I rented. There was no ramp and it made moving my items much more difficult. I am very displeased. I would not rent from this location again.
Hillary BStaff was helpful
michele hThe floor of the truck was covered in a layer of dirt. Had to mop it to get it off do I could put stuff down and not get it dirty! Couldn't do online check in said to enter DL expiration but when I entered it wouldn't accept it, so had to go inside. Was very slow took half an hour just to check in. Very dissatisfied!
Don SVery nice people!!!
Cathy LThis overall experience was horrible. I rented the truck with 3/8 of a tank of gas barely enough to make it anywhere. The truck was dirty in the back which I took pictures of. And the mileage was completely wrong when I spoke to them about it I was mis charged. On top of all of that trying to be convenient and Reserve things online I bought some boxes that were not at the same place of this truck, and I will was not aware of that and when I tried to refund the boxes that I never received I was sent through two different call centers and still have no refund.
Davaughn SHelp these great folks by giving them more inventory. They are really, really good to work with...
Tim RThe rep who helped me was terrific. Helpful, kind and professional.
Sandy SThis is a very convenient service from your mobile device. Not @ all difficult to follow instructions & manage. Kinda tricky/annoying over the weekend when the pick-up & drop-off locations are closed; & an accessory you reserved is not on the truck; which is the inconvenience i experienced. I rated this excellent despite this trifling annoyance, because Mary @ Cloverly Automotive(2203 Spencerville Rd Spencerville MD 20868) drop-off location reconciled the error rather exceptionally.
Michael HI could not get the website to allow me to pick up my truck until after several failed attempts & asked to cancel the reservation would it allow me to proceed.
Michelle DTruck was very clean. Thank You.
Wendy Cvery happy with this location
Miriam SGreat service and customer care
RHONDA KNo I wouldn't when I was charged three days for the trailer when I didn't have it but 5hrs I could have had some one move it for me for the amount they charged me I asked why I was charged so much without a response back so no this service was not something I would recommend nor will I ever use it in the future
Jason WThe lady that I spoke with was very friendly and willing to help with any questions and concerns I had. Thank you guys so much.
Scott LClean the truck b4 re renting, cab was full of dog hair ,cig butts.
Robert C