Customer Reviews for Jackie's Automotive
(U-Haul Neighborhood Dealer)

802 reviews

6615 19th St   Lubbock, TX 79407

(806) 795-4580

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(806) 795-4580

6615 19th St
Lubbock, TX 79407

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Robbie Moore 
Rating:
5.0

Customer did not leave a comment.

Seung Yeob Han 
Rating:
5.0

Customer did not leave a comment.

Charles Floyd 
Rating:
4.0

Customer did not leave a comment.

Todd Cepica 
Rating:
4.0

Jackie’s Automotive is a crowded parts store. Their staff is friendly and helpful.

douglas platt 
Rating:
5.0

Excellent dealer. Ready to help you with rental, and selecting the right size truck.

Edward Williams 
Rating:
4.0

Customer did not leave a comment.

Tonya Williams 
Rating:
1.0

Guarantee pickup and final destination delivery Pickup location was changed on date of pickup and delivery location also changed Will not use UHAUL anymore and won't recommend it

rodolfo sanchez 
Rating:
5.0

Very professional and courteous.

Sherman Phillips 
Rating:
5.0

Customer did not leave a comment.

Seth Logsdon 
Rating:
2.0

After dropping keys in drop box a tan jeep pulled up no one got out me and my wife drove off and the car followed us and I got out and asked was there a problem and he said he was just minding his business and I called the 1800 number and he heard me and left

Kenny Patton 
Rating:
5.0

Customer did not leave a comment.

Robert Castellanos 
Rating:
5.0

Customer did not leave a comment.

James Harris 
Rating:
5.0

Customer did not leave a comment.

SCOTT AALBERS 
Rating:
5.0

Customer did not leave a comment.

Jimmy Prado 
Rating:
5.0

Customer did not leave a comment.

Tristan Herring 
Rating:
5.0

Great customer service provided. When we pulled from the pickup location we were concerned about the noise that the trailer was making, but the owner ensured us that once we loaded the trailer the noise would stop. He was right, this first time trailer puller was worried that she was dragging something and the noise that was coming from the hitch was a pleasant sound. Thanks, Mr. Jackie for ensuring us that the noise would stop once the trailer was loaded.

Erica Wells 
Rating:
5.0

Very helpful dealer.

Fred Christoffel 
Rating:
1.0

They did not have appliance dolly available which was part of my reservation. This caused big problems with my moving schedule as I had to buy an alternative in short notice. I would not trust U Haul to provide me accurate information in the future.

James Krape 
Rating:
4.0

Customer did not leave a comment.

Rock Demarais 
Rating:
3.0

Customer did not leave a comment.

Donna GARRETT 
Rating:
5.0

Customer did not leave a comment.

Barry Mitchell 
Rating:
5.0

always good, Jackie goes out of his way to please. Customer forever !!!

JOHN SHEPHERD 
Rating:
5.0

Great Customer Service and very pleasant experience!

WILLIE WEAVER 
Rating:
1.0

Customer did not leave a comment.

Alexis Evans 
Rating:
5.0

Customer did not leave a comment.

Jennifer Allen 
Rating:
4.0

Customer did not leave a comment.

Felix Baumgartner 
Rating:
5.0

Customer did not leave a comment.

John Beason 
Rating:
5.0

Customer did not leave a comment.

Dyrel Craddock 
Rating:
5.0

Quick and easy. Great customer service.

Mark Klein 
Rating:
4.0

Customer did not leave a comment.

Laurey Boggio 
Rating:
5.0

Thank you

erkan arslan 
Rating:
4.0

Customer did not leave a comment.

JOHN EDGEHOUSE 
Rating:
3.0

The gentleman was very nice.

Brandie Wolf 
Rating:
5.0

Customer did not leave a comment.

brandon marcy 
Rating:
5.0

Great customer service

Richard Frausto 
Rating:
5.0

Customer did not leave a comment.

Tammie Setliff 
Rating:
5.0

Customer did not leave a comment.

Rex Caldwell 
Rating:
3.0

Customer did not leave a comment.

Judy Stark 
Rating:
5.0

My overall experience with Uhaul was disrespectful, obscene, and all in all foul. I have never been so disgusted with a company in my life. I've never even complained about a company before. But atleast you have Mr. Jackie. He is a great, well organized, hardworking, kind man. He was a breath of fresh air after how the rest of the company handled things.

Michael Zambo 
Rating:
5.0

Customer did not leave a comment.

SCOTT AALBERS 
Rating:
3.0

Customer did not leave a comment.

Karl Hoffman 
Rating:
5.0

Customer did not leave a comment.

Christopher P Langdon 
Rating:
3.0

We needed a truck was told there wasn’t any available so we had to get a trailer instead. We drive by them twice several times and there were 2 trucks sitting outside the whole day so I am not sure why the k line ordering system didn’t let us order a truck. This made for a very long day and we had to work harder than we should have had to. I don’t know if this is the locations fault or the online ordering but there is a problem somewhere

Will Moncrief 
Rating:
5.0

Good customer service

BORIS DECOURT 
Rating:
5.0

Very nice experience. The guy in the shop is awesome and helped me a lot.

Joel Toledo 
Rating:
5.0

He took great care of me. He explained how to work the straps on the Tow Dolly I rented.

Raymond Pectol 
Rating:
5.0

Jackie was so kind & helpful. My family will recommend this location. Five stars + for the Uhal location & customer service on 19th, Lubbock TX.

Jennie Russ 
Rating:
5.0

Customer did not leave a comment.

Edward Daly 
Rating:
5.0

Customer did not leave a comment.

Jimmy Bates 
Rating:
1.0

The man did not say a word to me I was so confused on what was going on. Says the gas was the slightest bit under half tank when it was 3/4 when I left to drop it off which was 4 minutes away. Then hands me my receipt and never said I was going to be charged or how much for what. I was charged for almost 70 bucks without knowing

Rosemary Ramirez 
Rating:
4.0

Very professional on the reservation end they delivered as promised.

John Baker 
Rating:
5.0

Customer did not leave a comment.

Cynthia Davis 
Rating:
4.0

Customer did not leave a comment.

Kavis Mucenieks 
Rating:
3.0

Customer did not leave a comment.

Joseph Lyle 
Rating:
2.0

Customer did not leave a comment.

Ginger Wainner 
Rating:
4.0

The counter agent was difficult today.

Gregory Dixon 
Rating:
5.0

Customer did not leave a comment.

Joel Sainz 
Rating:
3.0

Customer did not leave a comment.

Gerardo Ramirez 
Rating:
4.0

Customer did not leave a comment.

William Haynie 
Rating:
5.0

Customer did not leave a comment.

Brian Dietrich 
Rating:
5.0

Customer did not leave a comment.

Jordan King Williams 
Rating:
5.0

Customer did not leave a comment.

Blair Williams 
Rating:
5.0

Customer did not leave a comment.

Michael Reyna 
Rating:
5.0

Customer did not leave a comment.

Leslie Rice 
Rating:
5.0

Customer did not leave a comment.

Tina Cordova 
Rating:
3.0

You need to replace the ball receiver on that trailer. It it worn on the sides and slips around on the ball. I was able to the trl forward and back on my he hitch. The only thing holding it was the spin lock and I could light the trl over half an in before hitting it. Only used the trailer to move a washer dryer set and then I took it back. With a heavier load the hitch is liable for o fail

Trevor Maddigan 
Rating:
5.0

Customer did not leave a comment.

Robert Perry 
Rating:
3.0

Notwithstanding their posted business hours, they apparently close for lunch and was locked up when we first arrived.

Mark Schoeberl 
Rating:
5.0

Customer did not leave a comment.

Wade Barnes 
Rating:
5.0

Great service. Very helpful with helping answer rental questions. Highly recommend this dealer!!

Edward Williams 
Rating:
5.0

Customer did not leave a comment.

Nathan Ball 
Rating:
1.0

Rude people that work there. Not friendly at all!

amanda garcia 
Rating:
5.0

Customer did not leave a comment.

Candida Dodge 
Rating:
5.0

Customer did not leave a comment.

Lisa Niccolini 
Rating:
5.0

Customer did not leave a comment.

Brad Reynolds 
Rating:
5.0

Since I turned in the truck 2 day’s early can I please get a refund of any kind??

Lesha Roberts 
Rating:
4.0

Customer did not leave a comment.

Donna Garrett 
Rating:
5.0

Customer did not leave a comment.

GREGORY DIXON 
Rating:
3.0

Customer did not leave a comment.

Cecily Weaver 
Rating:
5.0

Customer did not leave a comment.

JOHN SHEPHERD 
Rating:
5.0

Customer did not leave a comment.

ERICA RUGGLES 
Rating:
5.0

The gentleman provided exceptional and quick service. This was my second time using this location and it is always super easy and not stressful here.

Kristina Abesamis 
Rating:
5.0

the only thing i wasn’t a fan of was the 0.60 cents extra per mile. that should come into effect when going over 100 miles, but other than that we had a great experience!

Elizabeth Torres 
Rating:
5.0

Customer did not leave a comment.

Amanda Stanley 
Rating:
5.0

I have gone to Jackie’s on several occasions and they have all been pleasant.

Paula Laursen 
Rating:
5.0

Customer did not leave a comment.

Steven Daley 
Rating:
5.0

Test drive your trucks. Had an easily as voided problem during my use.

Brett Cross 
Rating:
5.0

Customer did not leave a comment.

DONNETRA WILLIAMS 
Rating:
4.0

Simple and quick

Kelly Helms 
Rating:
3.0

Customer did not leave a comment.

Mike Adams 
Rating:
4.0

They had the truck and trailer hooked up and ready when I got there. Of course I did ask in advance.

KEITH HARTMANN 
Rating:
5.0

Not a fan of the truck share aspect.

Robert Guilford Sr 
Rating:
5.0

Customer did not leave a comment.

Kim Pole 
Rating:
4.0

Customer did not leave a comment.

Theresa Sansom 
Rating:
5.0

Nothing. The trailer had brand new tires with the little knobbies still on them. Towing was simple and easy.

jimmy McNeil 
Rating:
4.0

Customer did not leave a comment.

david perez 
Rating:
3.0

The online booking needs to be more accurate. The 26 foot truck does not get the gas mileage it said does.

Allysa Phillips 
Rating:
5.0

Good here

Jesse Garcia 
Rating:
5.0

Customer did not leave a comment.

Mark Romero 
No reviews have been submitted for this location.

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