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Nelson H
Customer Reviews for JAAD Enterprise Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This particular franchise was in a vacant lot in a rough part of town. The franchise needs to at least put up a covering and some security cameras to make us feel safer.
sheldon bCAUTION: DO NOT USE THIS DROP OFF. This drop off is a boarded up, abandoned building in a terrible neighborhood. Do not go, find another drop off and read reviews first. Why would U haul direct customers to this dangerous neighborhood? No one answers phone # listed. Addicts, prostitutes and homeless loitering in front of this abandoned building, some pulling at door handles of dropped off trucks to see if open. Makes no sense U-Haul! Ridiculous!
patrick iFirst, I would never recommend this location to anyone. Lock boxes are on an abandoned building. The lot next door has tents with homeless people. The house in front is boarded up. In top of that U-Haul truck cab smelled of marijuana and the bed smelled of urine. Never again!
Michael VThere was no one available at this location and the office was boarded up. This was contrary to the Open Office hours indicated on the website. Luckily there was a drop box to drop off the keys. The location seems to be in a very run down neighborhood. It would not be safe to drop off here after dark due to poor street lighting and neglected sidewalks. While I was completing the self drop off a gentleman drove up in a car and asked me if I would like him to complete the drop off. He was not wearing any UHaul Identification so I did not entertain his request. If he truly was an employee he should have showed his ID.
Sameer GKeep service as it is
Rufus JNothing like the service
MARVIN BThe truck smelled terribly of smoke. The windows were left open and the seats were wet from rain. And the back wasn't locked so there were people sleeping in the back
Cameron MBueno
WILLIE HThe truck is very dirty and full of animal hair and food.
Wilmer LExtraordinario servicio al cliente
Delshun CReally not to much,you were great.
Jesse CDrove to three locations as I kept getting sent to different drop off locations by customer service. Very inconvenient driving a large truck around the city in a circle.
Ali MSmooth process
Meagan WCharged to much money
Mary WI booked a reservation 3 weeks ahead. At the very last minute, both the pick up location AND time changed, causing enormous inconvenience. On top of that, the moving blankets I paid for were not available. We had to go to another location, and they didn't have any blankets either. I'm still waiting for my refund for those. The gas tank was completely empty upon pickup, and the truck was so dirty it required us to bring all purpose cleaner inside it. The entire experience added so much stress to an already stressful day, all of which was preventable.
Cara SOur preferred location was Carol Stream. We were then told the truck was in Elgin, then in Chicago. Depending on traffic Chicago can be an hour away. Personnel at the location were not available when we arrived. The truck was covered in trash.
Anthony YTruck had a big leak and it was raining in Chicago. I was move in and I lost a lot of my stuff
Antonio FCustomer service above satisfactory. Superb ! Would definitely recommend this location to all friends and family. Mr. Ray
RAY JWhen I arrived the 20' truck we reserved was missing a Cadillac converter and noone called and said anything to me. Then I went to another location truck had no gas windshield was cracked, truck sounded horrible. VERY HORRIBLE EXPERIENCE
Janette BGood service and good rate
Mohamed AMake Sure WordLock Is Warm Enough To Open Without Having To Be Warm To Open!
Zakee CI waited about 30 min. To get my truck,but once everything done, I was fine.
Frank WSent 45 min out of my way at last minute to store that did not open until 9:30am when I needed to meet loaders at 10. Then sent back to second store in Chi-Raq. Never again. Done with U-Haul.
Rebecca GI'm pleased to having JAAD Enterprise in my Community such a asset to the Residents of North Lawndale. Best staff and customer service. A gemstone in the community. Very satisfied customer ❤️
RAY JGreat Customer Service and professional staff . I will definitely return and recommend JAAD enterprises to friends and family. very satisfied customer
RAY JThe truck had a blown out rear tire, no brakes, very dim headlights, and shot front suspension.
MICHAEL VThe customer service sucked place was nasty and dirty and I was over charged and when I called back no answer
Clela GKeep up the great service great customer service also.
Delshun CEverything was good
CHARMAIN F