Comentarios de los clientes para JA Cameron Ltd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de JA Cameron Ltd

Clasificación general:

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MICHAEL M.
Clasificación:

Cant think of anything at this time

ROBERTR G.
Clasificación:

El cliente no dejó un comentario.

Ryan W.
Clasificación:

El cliente no dejó un comentario.

Peter P.
Clasificación:

No improvements necessary

JANETL W.
Clasificación:

El cliente no dejó un comentario.

JANETL W.
Clasificación:

El cliente no dejó un comentario.

Justin R.
Clasificación:

El cliente no dejó un comentario.

Tina P.
Clasificación:

Very friendly. Prompt. Equipment was super.

PARKERSLADE M.
Clasificación:

Great service very friendly

Karen T.
Clasificación:

I was pretty darn happy with everything. I figured out how to unhook and disconnect everything having had past experience but I think it might be good for people to be offered a run through on it? Its too bad the trailer tongues don't have the post to lower so you can just crank it and unhook the trailer without having to lift it off the ball but that isn't something a local dealer can do of course.

Sarah A.
Clasificación:

I don't have anything bad to say we had some challenges along the way and they were great to accommodate me with a fast call

Cole G.
Clasificación:

El cliente no dejó un comentario.

Jeremy H.
Clasificación:

N/A

Rizwan M.
Clasificación:

it took me more than 2 hours to get the truck. wrong combination of lock was provided and they couldnt figure out the right combination. IT WAS A NIGHTMARE WITH THE U HAUL APP.

Denis T.
Clasificación:

El cliente no dejó un comentario.

Mary S.
Clasificación:

El cliente no dejó un comentario.

DANIELD M.
Clasificación:

Can't improve

AMANDAR D.
Clasificación:

Staff is super friendly and helpful

Alin S.
Clasificación:

1. The parking lot is a real mess and maneuvering a truck thru that mess is quite difficult. 2. During the pick up of the key, the web site is calling for a mail box to draw the key when in fact the key was actually located on the vehicle itself. Really confusing.

GEORGE A.
Clasificación:

El cliente no dejó un comentario.

KARLANDERSSTURE B.
Clasificación:

El cliente no dejó un comentario.

MARK B.
Clasificación:

Jerry at Red's Garage is a great person and very eager to please. Jerry represents Uhaul in a very professional and personal manner. I would not hesitate to hire her into my organization.

Trevor J.
Clasificación:

corporate uhaul sucks, uhaul dosnt care, # uhaul fucked me again. Never use uhaul.

Catherine H.
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Not a thing! I had last minute changes that included a larger truck and an extra day. Bob was so helpful and stress was greatly relieved!

Connor S.
Clasificación:

Due to pickup location not able to accept cash had to secure with credit card and was told could pay cash upon dropping off. At this drop off location was advised payment already processed on credit card. Wasn't able to reverse charges so I could pay cash. Didn't have the extra day in the system given from uhaul because of having to pickup at a different location. Charged extra day for insurance. The insurance wasn't covered nor was it mentioned that I would have an extra charge with an extra day given for the inconvenience of having to pickup at another location further away. On hold with customer service for an hour and still no representative available to take my call. Returned truck with more fuel than what left with. No credit for excess fuel. Overall. Won't be using UHaul agin for my next move.

MOHAMMADAYED HAS S.
Clasificación:

Took long time due to handing the truck to another person

Helene-Faye L.
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El cliente no dejó un comentario.

Yvan M.
Clasificación:

Everything look like new and performed like new. I have no issues at all.

Mathieu L.
Clasificación:

El cliente no dejó un comentario.

Sahin Y.
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BZ. Well done

THOMAS T.
Clasificación:

El cliente no dejó un comentario.

Walter H.
Clasificación:

El cliente no dejó un comentario.

Allen A.
Clasificación:

El cliente no dejó un comentario.

DAVIDP R.
Clasificación:

All good.

Donald W.
Clasificación:

Barry's Bay location called 2 days before my scheduled my pickup that UHAUL did not notify me. Of the closure of their location.Nearest location petawawa. 110km one way. Extra 220km and 3 hrs of driving. Not acceptable. I require customer service.

DAVIDM B.
Clasificación:

Vehicle had clearly not been cleaned in accordance with COVID requirements. Dust on the dash, finger prints on the gauges etc.

Henrick M.
Clasificación:

El cliente no dejó un comentario.

EVANJ M.
Clasificación:

El cliente no dejó un comentario.

Daniel G.
Clasificación:

Fairview location in Kitchener would not deal with the problem of extra charges. Just said there's nothing we can do. Worst service possible.

WILLIAMN T.
Clasificación:

El cliente no dejó un comentario.

john C.
Clasificación:

El cliente no dejó un comentario.

tamara M.
Clasificación:

This is a comment about the rental and NOT the location. It's quite frustrating that for the cost of the Uhaul that you also have to pay for extra insurance.

FRANCISL S.
Clasificación:

El cliente no dejó un comentario.

Duane C.
Clasificación:

Nil

Bailey G.
Clasificación:

El cliente no dejó un comentario.

Howard S.
Clasificación:

Better customer relationships worker complaints about working through lunch and a over all bad attitude about life

Timothy S.
Clasificación:

El cliente no dejó un comentario.

Krista V.
Clasificación:

I have rented a cargo trailer 3-4 times in the past year and the owners at this location are amazing people. They could not be more helpful and friendly. I highly recommend this service and often tell people about the great service. I am very appreciative of their customer service! Thank you Krista Vass

peter I.
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El cliente no dejó un comentario.

Andrew D.
Clasificación:

I waited in the rain for 10 mins for an employee to hook up the enclosed trailer I rented. The 2nd word out of his mouth was cursing about this is not his job, saying he had to punch out and wasn't getting paid to do this. When I offered to help hook it up he said no cursed a bunch more then said he would be sued if it's not hooked up properly. I tried to joke to defuse his aggressive behaviour by saying well at least it's you being sued and not me. Then he said his lawyers would look after that because no (more cursing) way he's paying for it. I'm not sure if the employee has issues but he should not be dealing with customers or people. Worse experience ever renting anything.

Craig R.
Clasificación:

The only thing would be to make sure the trailer you have booked for renting is in working order but we were accommodated well.

Pamela H.
Clasificación:

This was our first time ever renting a U-Haul so we didn't know what to expect. The customer service rep was helpful and very friendly. They were helpful in explaining how the equipment worked. We will definitely use U-Haul again when needed!

Linda L.
Clasificación:

El cliente no dejó un comentario.

Roderick M.
Clasificación:

El cliente no dejó un comentario.

Jamie M.
Clasificación:

No improvement needed.

Erica F.
Clasificación:

El cliente no dejó un comentario.

Shannon G.
Clasificación:

The trailer had dirt and broken glass in it. No problem as I was able to clean. The ball on the trailer was not tight and I lost the trailer although the chains held and I was able to pull over. We had to massively crank on the knob to tighten the ball but it was very hard to turn. I had to have friends jump on the back of the trailer to even allow us to tighten down the ball. Something is not right with that ball. Also, scarred the crap out of me and my passenger when it let go. I have been pull trailers for decades and I have never lost one. that being said, mistakes happen and it is how you deal with the situation.

Darrell L.
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Tires were low on air and when I went to pick up the trailer it was in a spot so tight that I almost didn't get it out

Tiro T.
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El cliente no dejó un comentario.

Guy R.
Clasificación:

Friendly people again.

marc D.
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El cliente no dejó un comentario.

Dan B.
Clasificación:

Nothing, Very friendly staff, ensured drop off and inspection was quick.

Stephanie G.
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I was unable to return the truck online because it wouldn't recognize my location. Everything else was good!

Kelsey B.
Clasificación:

El cliente no dejó un comentario.

Harold H.
Clasificación:

El cliente no dejó un comentario.

Tony L.
Clasificación:

El cliente no dejó un comentario.

Dianne Y.
Clasificación:

El cliente no dejó un comentario.

Cody N.
Clasificación:

El cliente no dejó un comentario.

Township of P.
Clasificación:

Very satisfied with the Cameron's and the service

Steven S.
Clasificación:

Military discount

ALAN L.
Clasificación:

inside tie down rack was broken so couldnt secure the load as well as i had hoped...the rear door was difficult to open...other than that it was fine

JODY L.
Clasificación:

El cliente no dejó un comentario.

Angela V.
Clasificación:

Staff was extremely friendly and accommodating. This was the best service I've ever received from uhaul, and I've rented a handful of times.

Victoria E.
Clasificación:

The girl was excellent and so helpful she is an asset to your company with excellent people skills

roy L.
Clasificación:

El cliente no dejó un comentario.

Curtis Q.
Clasificación:

This is my second time renting a Uhaul and was very impressed with the service and will be my choice in the future should I need it

Pam I.
Clasificación:

El cliente no dejó un comentario.

bruce B.
Clasificación:

El cliente no dejó un comentario.

MICHELE C.
Clasificación:

El cliente no dejó un comentario.

Brandon B.
Clasificación:

No complaints. They were very helpful and it was very affordable.

Nadeem D.
Clasificación:

Our original truck had a leak in the roof. We had to be given the largest truck available. Furthermore, the billing for uhaul makes no sense.

Shawn P.
Clasificación:

Honestly not giving the greatest review. I was SHOCKED to find out that I had to pay $190 when we returned the keys. After UHAUL took $169 out of my bank. I knew we would have a balance owing because we needed to make an extra trip. But I wasn't expecting to pay the total amount AGAIN plus the extra for the extra KMs we used. I was told my original payment would be returned in 2 days or less. It's going on 3 days now and no refund in my account. I have 5 small children and the money that I had to use to pay for the same fee the second time was our grocery money. We just moved into a new house & now they're suffering because I don't have the money to buy anything extra for them to eat. So thank you UHAUL for the "hold" on my first payment. Totally unfair to us. As for the lady at the desk, she was fine. She gave us the number to call UHAUL where they said the same thing she did. Not happy at all

Rod W.
Clasificación:

The first trailer we picked up we drove it home about a 20 minute drive when we got there the rite back brake was stuck on and the wheel was hot!we phoned a back it went lucky he had another one. I had no problem from there it was a 6 hour drive and returned it to the new home without a problem

Roger M.
Clasificación:

El cliente no dejó un comentario.

tony K.
Clasificación:

El cliente no dejó un comentario.

Kelly B.
Clasificación:

El cliente no dejó un comentario.

doug B.
Clasificación:

Dropping off the trailer was a HUGE pain in the butt! My paperwork said drop it in Petawawa, my email said to go to Eganville. Then, talking on the phone to 3.... yes 3 different people, it finally came down to ...... oh, just leave the trailer there, you don't have to take any pictures. I could NOT for the life of me find how to confirm dropoff on the U-haul website. VERY FRUSTRATING!! There needs to be consistency among U-haul. Very poor drop off experience. It took almost an hour of me being on the phone to get it sorted.

TOM T.
Clasificación:

El cliente no dejó un comentario.

YVAN L.
Clasificación:

El cliente no dejó un comentario.

Steve S.
Clasificación:

El cliente no dejó un comentario.

debra J.
Clasificación:

El cliente no dejó un comentario.

James B.
Clasificación:

El cliente no dejó un comentario.

MICHEL M.
Clasificación:

El cliente no dejó un comentario.

Jr S.
Clasificación:

El cliente no dejó un comentario.

JONATHAN B.
Clasificación:

El cliente no dejó un comentario.

Jonathan B.
Clasificación:

El cliente no dejó un comentario.

Cory B.
Clasificación:

100% satisfaction from this location

BRADY P.
Clasificación:

El cliente no dejó un comentario.

Leon L.
Clasificación:

El cliente no dejó un comentario.

Chris F.
Clasificación:

I was charged for kms that was to be included in the rental. I also returned it with way more gas than when I got it. The worst part is that the truck I reserved wasn't even at the location and had to switch to a smaller unit!!! The confirmation email from your company said it was. I will request that you refund the overcharges I have incurred . I would suggest that you do a company wide inventory so you can get your affairs in order to ensure accuracy when people book. I feel I am owed 25 that you overcharged me as well as the cost of the half tank I returned it in for all my aggravation with your operation

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