There were no personnel and we wasted over an hour trying to use your app and on the phone just trying to rent the trucks!!
Terri J
Customer Reviews for JW Buildings T Byington Contracting
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Closed at 3 in the afternoon and had to use website. What a pain in the rear end
Robert BWe used the uhaul application method to return the truck
Steve RActually be present while dropping off. I also was given a refund, but I couldn't get it because no one was there. And it was during business hours.
MEGAN TI liked the convenience and ease to use my Mobil phone and Uhaul account to pick up and drop off the truck!
Joe BWhen I arrived at the scheduled time to pick up the truck, the place was closed. This was an hour after their posted opening time. I had to call them to get someone to come out to the site to open up. No apology for not being open. No thank you to complete the transaction. This location is apparently just a small warehouse for a shed construction business that doesn’t keep regular hours. Only the one uhaul truck on site. No other equipment (dolly, blankets, etc.) on site. Avoid picking any equipment up here. Note. I notice the the question of, “Was the personnel helpful?”, is missing from this survey for this location while it is included for all other locations. I assume Uhaul knows of these problems and does not warn customers or intend to do anything about correcting the problems with this location.
Dana CWas not able to return the truck using the U-Haul app. Tried calling U-Haul but was on hold for better part of an hour. I finally called the local drop-off number and my rep was very helpful (should have done that in the first place). She said that some people have trouble getting cell signal based on their location. She checked me in at my original 9 am drop-off time. All Good!
THOMAS WHad booked a pickup for 11am, and no one showed until 11.30am. Didn't even have the decency to apologize for keeping me waiting half an hour. They didn't do any kind of inspection.
Arthur DI wanted to rent a truck from a local business. I called to see what size trucks they have, larger than what I needed but better than too small. Told him I would be there shortly to get it. Drove 30 minutes to get there, and no one was there. Tried calling over and over, no answer. And the only truck in the parking lot was a 10ft truck and not the 15 for truck I was told was available. Maybe that is why they locked the doors, turned out the lights and left. I have no idea. But horrible customer service.
RIVER FThe application in my phone would not sync with my GPS. After dealing with that for 10 minutes, I called the customer phone number. The lady was super nice but the response was to try the website on the internet which took that much longer. Just kinda irritating.
Jason Ana
Scott BAbsolutely nothing!!!!
Skyler N