Customer Reviews for JT Auto
(U-Haul Neighborhood Dealer)

319 reviews

2424 Colby St   Brockport, NY 14420

(585) 431-1036

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(585) 431-1036

2424 Colby St
Brockport, NY 14420

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

John at JT`s was a pleasure to deal with. He was very helpful. Great place to rent a UHaul!

Daniel Lunn 
Rating:
5.0

Customer did not leave a comment.

kelly sutphen 
Rating:
5.0

Customer did not leave a comment.

Douglas Fredendall 
Rating:
3.0

Fix the crack in the windshield!

Olivia Vincent 
Rating:
5.0

Customer did not leave a comment.

maria leggo 
Rating:
5.0

Customer did not leave a comment.

Christopher Shepard 
Rating:
5.0

Best U-Haul rental location in the Brockport area. People are friendly, get you on your way, and returns are easy. Equipment is well kept and reliable. The only place I will rent a U-Haul in the Brockport area.

Allan Walter 
Rating:
4.0

Customer did not leave a comment.

DAVIDALAN SATTORA 
Rating:
5.0

Truck should have more than 1/2 tank gas

Rocco Bambai 
Rating:
3.0

Floor near door was dirty but didn't affect our move

Doug bunker 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Brien 
Rating:
2.0

We returned it 2 days early with at least 1/4 tank gas more than when we left with. Drop off location charged for extra miles but didn't credit anything for early return. They told me to leave keys in box although it was during normal business hours and weren't available to discuss. Not cool.

Frances Parks 
Rating:
5.0

The ramp SHOULD HAVE A RED STRIP DOWN THE CENTER SO WHEN YOUR TRANVERSE UP AND DOWN YOU HAVE A REFERENCE POINT WHEN LOADING AND UNLOADING ITEMS

bambai rocco 
Rating:
5.0

Customer did not leave a comment.

Christopher Sanchez 
Rating:
5.0

Nothing to improve! Jen is awesome & I will always go to this location for a U-Haul

Malia Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Gary Grome 
Rating:
5.0

Great place

Timothy McMullen 
Rating:
5.0

Everything went as smoothly as could be. I have no complaints. The equipment was clean and ready as well as the utility dolly. Paperwork was in order and on time with good communication. Good experience overall.

Robert Rowe 
Rating:
3.0

Customer did not leave a comment.

Jolene smeltzer 
Rating:
4.0

Everything went very smooth, the app was easy to understand. I appreciate being able to do this so easily.

Brent Wandel 
Rating:
4.0

Customer did not leave a comment.

Paul Walker 
Rating:
5.0

Customer did not leave a comment.

Craig Counts 
Rating:
5.0

Customer did not leave a comment.

David Larson 
Rating:
4.0

The owners at JT were great, very friendly, good people. Will be back when I need another rental.

Mark Unvericht 
Rating:
4.0

Customer did not leave a comment.

Paul Walker 
Rating:
5.0

Customer did not leave a comment.

Todd Zinkievich 
Rating:
4.0

Customer did not leave a comment.

Paul Walker 
Rating:
5.0

Quick and easy return, no hassels!!!

Paul Walker 
Rating:
3.0

A bit confusing with the return. Does not tell you that you have to fill the gas to what it was. Had I known I would have filled up to a wood being overcharged. Looked at all documentation and says nothing at all about filling a tank.

Ty Critelli 
Rating:
5.0

I loved how much room there was to park! Without having a backup camera, it would be hard to maneuver in a tight place. The location was also very clean and well maintained! It had a very welcoming feel.

Emily Aydelotte 
Rating:
3.0

Customer did not leave a comment.

Craig McGowan 
Rating:
5.0

Customer did not leave a comment.

matthew shaffer 
Rating:
5.0

They were wonderful!! Very personable and helpful, would highly recommend this location for uhaul pick up!

Carla Brunco 
Rating:
5.0

Air conditioner wasn’t charged

Jacqueline Benoit 
Rating:
5.0

The employees at this shop were very knowledgeable and helpful, and went above and beyond to help me.

David D Gardner II 
Rating:
3.0

Everyone was very nice and made the return process easy

Caitlyn Wise 
Rating:
5.0

I have used this location twice. Jen is always very professional and treats me great. This location is an asset to U-haul. They are the best!

Tracy Dipaola 
Rating:
3.0

Customer did not leave a comment.

William McAllister 
Rating:
5.0

Customer did not leave a comment.

michelle freeman 
Rating:
5.0

Customer did not leave a comment.

Jane Avery 
Rating:
3.0

Customer did not leave a comment.

Maryann Ross 
Rating:
5.0

Nothing, everything was perfect.

Steven David 
Rating:
4.0

Colby street was excellent and the staff was great.

Tracy Dipaola 
Rating:
5.0

If it’s an after hours pick up, I was trying to follow the instructions to take my photo and it only gave instructions for Safari and I was still having issues and then I went into my Google Chrome and changed it to approve it worked so I would maybe include the Google Chrome in the instructions.

colleen barbour 
Rating:
5.0

Customer did not leave a comment.

Kim Davy 
Rating:
3.0

Customer did not leave a comment.

Thomas Wisniewski 
Rating:
1.0

I rented a Uhaul on 04/01 the truck was extremely dirty and we had to clean it ourselves before putting our furniture and boxes in it! I wasn’t offered any compensation due to this which is really disappointing.

Shaila Burns 
Rating:
4.0

Very Convenient.

jamie halstead 
Rating:
5.0

Customer did not leave a comment.

Ashley Taccone 
Rating:
5.0

Customer did not leave a comment.

Charles Weaver 
Rating:
3.0

Maybe not back it up into the field when driveway was super icy

Lorie Dennis 
Rating:
5.0

Customer did not leave a comment.

Raymie Kopels 
Rating:
1.0

Missing supplies, horrible check in process over charged when they knew they didn’t provide the 2 extra things we ordered and I had to call twice to get our $ back. Very poor process, and people representing Uhaul.

Ken Hayward 
Rating:
5.0

Horrible shake in front end at 50mph +. Very dirty in back and ramp.

MICHAELLYNN LANSING 
Rating:
5.0

I would definitely recommend this location. Great customer service, friendly and helpful!

Tara M Vanskiver 
Rating:
4.0

Customer did not leave a comment.

Rosemary Stam 
Rating:
5.0

Thank you

Ricie Odonnell 
Rating:
5.0

Customer did not leave a comment.

Janet Donner 
Rating:
5.0

Customer did not leave a comment.

Deborah Hoy 
Rating:
4.0

Did not get a receipt.

Craig oswald 
Rating:
3.0

4 dogs greeted me at the office door . I don’t mind dogs but others may not appreciate it.

Esther Nowak 
Rating:
3.0

Failed to fully secure car to tow dolly

Joseph Porsella 
Rating:
5.0

Great people and a cute dog.

Jonathan Thomas 
Rating:
5.0

Customer did not leave a comment.

Paul Mackanos 
Rating:
5.0

Customer did not leave a comment.

frank george 
Rating:
4.0

Customer did not leave a comment.

Heather Benham 
Rating:
5.0

Customer did not leave a comment.

Shawn Weaver 
Rating:
5.0

Customer did not leave a comment.

Samuel Gardner 
Rating:
5.0

Excellent people to deal with. Would highly recommend to anyone needing to rent something.

Gary Wolters 
Rating:
5.0

Very friendly and helpful staff

Davida Bloom 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Rodriguez 
Rating:
5.0

Customer did not leave a comment.

david pellerin 
Rating:
5.0

Truck had 111,000. I did not expect a pristine vehicle. And that is not what I got. The back was empty and clean. The truck ran ok. The passenger cabin was acceptable, could have been cleaner but was fine. Check in and checkout was excellent.

darren Mahoney 
Rating:
5.0

Fast and friendly, clean storage

Carmelita Hampton 
Rating:
5.0

Customer did not leave a comment.

Deborah Hoy 
Rating:
3.0

Customer did not leave a comment.

Modou Sarr 
Rating:
3.0

Customer did not leave a comment.

Kendall Martin 
Rating:
4.0

The process was easy! Thx

Tina Visconte 
Rating:
2.0

Customer did not leave a comment.

Trenton Plager 
Rating:
5.0

Nothing, everything was perfect

James Maier 
Rating:
3.0

Customer did not leave a comment.

Amanda Plants 
Rating:
5.0

Customer did not leave a comment.

Joanna Hunt 
Rating:
2.0

The truck ran horrible, it sounded like it needed a new muffler. It started up like the timing was off. The pickup is on a country type road and the truck was left too far away from where the keys were locked up. I didnt feel safe. The internet was slow and at one point i couldnt get in the online uhaul site. My phone internet was working and then it stopped. I dont think it was my phone because i used google to get to the pickup location. It was very cold outside and between my time with the customer support it was over 3 hours i sat there and used alot of gas idling to stay warm. Once I received the code to open the box. The customer support person did dont instruct me how to open the box which wasted over 2 1/2 hours. The box had no instructions how to open it. She told me to enter the code and press the silver button on top. I pressed and pulled it and nothing happened. I left and gave up. I received a call from I dispatcher in Fairpot. I drove back and I was instructed to open the other boxes at the location, those boxes had a turn dial and opened. The box I had to open didn't appear to have a dial. Well there was a dial there it looked like where you put a pass key could be used to open it. I tried to turn it clockwise and wouldnt budge, i figured out it was a dial after opening the other two boxes, you had to turn it counter clockwise. There were no instuction to indicate this as a dial. I arrived at 8:53 a.m. for my pickup, by the time all of these issues were fixed it was 12:30 p.m. The auto shop was supposed to open at 10 a.m. but no one ever came in while I was there. I had workers waiting for me to get the truck to the apartment to empty it. I have an issue I only went 10 miles with the truck and it was still on 1/4 tank when I left it at the pickup location, but the tank was reported to have only 1/8 of a tank of gas when I returned it. This by my calculation means the truck only gets 80 miles to a full tank. I wasn't charged for fuel. I did not have it on towing, i disengaged it by pressing the button on the shifter. I didn't get a picture of the dashboard when I dropped it off because my phone.died. My bill was also confusing, it didn't clearly say how much my credit card was charged. I will not be renting a truck from this location if I can help it. Uhaul also needs to train there customer service people better. She was kind. When I called prior to the call with her a person just hung up on me. I was clearly upset but was not nasty with that call. I was just saying that if I couldn't get the use of the vehicle, I wanted a free rental and no gas charge. I was extremely stressed from trying to use the truck that day.

Kathleen Zak 
Rating:
3.0

Customer did not leave a comment.

Robert Washburn 
Rating:
5.0

Nice people with fast, no nonsense service.

Michelle Morgan 
Rating:
1.0

They said I’ll have over half a tank of gas and to bring it back that way but I only had a 1/4 of a tank. So fighting with them is horrible don’t even call you back and I have a picture to prove it.

Kyle Eckert 
Rating:
5.0

Friendly place

Henry Kron 
Rating:
5.0

The pickup location was changed because the original one’s staff left early for the day. I called this person ahead of time to change the pick up time and he said he would be available. When he wasn’t there, I called customer service who advised me that there was ‘nothing they could do’ because the changed pickup time wasn’t inputted into the system. Customer service and the computer system is terrible and needs to be addressed

Maximilian Martinez 
Rating:
4.0

Nothing all was good

Dave Grandy 
Rating:
5.0

The10 feet trucked I booked was not available. As a result, I had a take a 15 feet one whcich was too big and I had to pay more for gas.

Yong Zou 
Rating:
5.0

Customer did not leave a comment.

James Montreal 
Rating:
5.0

Came through when I needed a truck on a big moving weekend. Obtained a clean, well running 15ft truck when none were to be found. So grateful for a good moving experience.

Mark Ruggiero 
Rating:
5.0

Customer did not leave a comment.

ANTHONY FAILLA 
Rating:
5.0

They went above and beyond to get me my rental even though the area was having a power outage and their computers were down. Have used this location before and have been very happy with the service, would recommend, will use again.

Jaimie Hawk 
Rating:
5.0

Customer did not leave a comment.

Todd Draper 
Rating:
3.0

Customer did not leave a comment.

Jenna Garfield 
Rating:
3.0

The location was a last minute change by U-Haul due to the original size truck not being available and I had no choice but to go with a larger truck at a different location.

William Emm 
Rating:
5.0

Everything went great. Couldn’t be happier!

Douglas Long 
Rating:
5.0

Customer did not leave a comment.

Nikiel Harden 
Rating:
4.0

Customer did not leave a comment.

Jane Avery 
No reviews have been submitted for this location.

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