Customer Reviews for JPs Auto Service
(U-Haul Neighborhood Dealer)

100 reviews

16466 Business Hwy 61   Bowling Green, MO 63334

(573) 213-4142

Office Hours

  • Monday - Friday:
    9 am - 11:30 am / 12:30 pm - 5 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(573) 213-4142

16466 Business Hwy 61
Bowling Green, MO 63334

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 11:30 am / 12:30 pm - 5 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The cab of the truck smelled like dog poop. It was very uncomfortable dealing with the smell.

Sharon Allen 
Rating:
3.0

Customer did not leave a comment.

Chalah Henderson 
Rating:
5.0

Idk, my experience was great.

Fred Graver 
Rating:
5.0

Customer did not leave a comment.

Steve Early 
Rating:
5.0

Customer did not leave a comment.

Steve Early 
Rating:
3.0

Customer did not leave a comment.

Kent Kanauss 
Rating:
5.0

Customer did not leave a comment.

Branden Clarkson 
Rating:
5.0

Customer did not leave a comment.

Janet Black 
Rating:
5.0

Customer did not leave a comment.

Kimberly Smith 
Rating:
5.0

Customer did not leave a comment.

Chris Davis 
Rating:
1.0

JP Auto Service was not the name for the drop off location. The address was correct. There was no contact by a person even when drop off was at 9:30 AM.

Debra Mackie 
Rating:
5.0

Customer did not leave a comment.

Kyle Lamberson 
Rating:
4.0

Customer did not leave a comment.

Roger Colbert 
Rating:
5.0

Customer did not leave a comment.

Ella Traynor 
Rating:
5.0

Customer did not leave a comment.

George Harlan 
Rating:
5.0

Very friendly and the location is convenient for me.

Robert Liber 
Rating:
5.0

Great service, very friendly.

Robert Liber 
Rating:
1.0

When I called the location prior to my move, the staff that answered did not know the answer to my question and the lady that got on the phone was rude and hateful. Then after I returned the truck - I was charged 21.25 for gas even though I filled it up - over $100!

Betty Jacobs 
Rating:
5.0

Customer did not leave a comment.

Edward Bradberry 
Rating:
5.0

Customer did not leave a comment.

Brett Harrellson 
Rating:
5.0

Customer did not leave a comment.

Shaun Bisted 
Rating:
4.0

Customer did not leave a comment.

Sherri Gibson 
Rating:
4.0

This location was easy to find and the return process was much easier.

Christopher Boyd 
Rating:
3.0

Customer did not leave a comment.

scott huber 
Rating:
3.0

Truck windows were dirty. Overall not to bad. Just not real clean.

Jeff Ansell 
Rating:
5.0

Customer did not leave a comment.

Rhonda Bybee 
Rating:
5.0

I’ve always gone to to JP’s for my uhual rental, but this time was an exception, so since I could rent it from them I picked my drop off location to them, they’re always the best, so helpful, friendly, clean, and just overall amazing.

NICOLE SHAFFER 
Rating:
5.0

Great Service. Thank you!

JOHN VOLNER 
Rating:
5.0

Customer did not leave a comment.

ROBERT HUDSON 
Rating:
2.0

Customer did not leave a comment.

Jordan Le Blanc 
Rating:
2.0

Better equipment, and faster check in. Staff needs to be more aware of what is being picked up and by whom. Availability of choices is very poor.

DANIEL FIESELER 
Rating:
4.0

1 We had requested a truck in Vandalia, not Bowling Green do we ended up paying extra millage. 2 The truck only had half a tank of fuel in it when it was picked up and wasn't noticed or would have been returned immediately. So in the end we used half a tank and had to pay $100.00 for a full tank of gas is the extra miles. That was NOT fair on our books and U-Haul has been notified but not done anything about it.

Kenneth Roby 
Rating:
5.0

Justin and his staff were very helpful. Took care of me promptly.

Robert Liber 
Rating:
4.0

Customer did not leave a comment.

CHARLES RAY 
Rating:
5.0

Customer did not leave a comment.

ANTHONY POWELL 
Rating:
4.0

Truck windshield and cab wasn't clean. Auto trailer had one tire strap that wasn't long enough to strap around the tire. We had to stop at a UHaul dealer in Hannibal, MO to have it fixed before we traveled to our destination.

ARTHUR MOORE 
Rating:
3.0

The location was not well maintained and clean. The lady I worked with was very professional but the location needs to improve.

VANESSA TIBBS 
Rating:
5.0

Customer did not leave a comment.

ELMER BLAIR 
Rating:
5.0

After approx 4 calls to customer service and picking up the truck everyone I spoke with from U-haul was exceptionally pleasant. I would not hesitate to use U-haul if I needed a moving truck.

JAMES TOPPINGS 
Rating:
5.0

Customer did not leave a comment.

STEVEN DARTT 
Rating:
5.0

The lady at this location is very kind, polite, and professional. She made the process easy and it was a joy to work with her.

CONNIE JACOBS 
Rating:
4.0

April was great in getting things taken care of. Would definitely recommend.

Michael Perkins 
Rating:
5.0

April was a very big help

Randy Saxbury 
Rating:
4.0

more commutation..

Holly Smith 
Rating:
5.0

Customer did not leave a comment.

Sonia Pederson 
Rating:
1.0

Very unprofessional and smart asses

Richard Brown 
Rating:
3.0

Customer did not leave a comment.

TRACY REED 
Rating:
3.0

This was a drop off and the business itself was closed. Grateful we were able to drop off the vehicle and the key and check the vehicle in online.

CHARLENE WILLIS 
Rating:
5.0

The place I dropped it off at was helpful. Came out and help me put it into place. It is just the website I was not pleased with.

Tommy Edwards 
Rating:
3.0

returned online and it was rough. Took over 20 minutes to work through the online return. Tried to call customer service and could not get through to talk to anyone about the online problems. Finally figured it out and got it done.

MARK WEST 
Rating:
4.0

Customer did not leave a comment.

SHANE MATTAWAY 
Rating:
3.0

Customer did not leave a comment.

Danny Brown 
Rating:
5.0

Customer did not leave a comment.

carrie knight 
Rating:
5.0

Keep it the same!

Diane Ward 
Rating:
5.0

They have been awesome to us. We used them three times last year and once this year. When we move in spring we will use them again. Thanks a million

Mike Flanagan 
Rating:
5.0

See above statement intended for U-Haul Corporation and not for the local agency's.

Kevin Glass 
Rating:
5.0

Customer did not leave a comment.

Rob Dwyer 
Rating:
5.0

Customer did not leave a comment.

Patsy Farrell 
Rating:
4.0

Customer did not leave a comment.

Paul POWELL 
Rating:
5.0

Great place to rent from. Very friendly and was an easy location to pick up from and return. Will use them again if the need arises!

Diana Huckstep 
Rating:
2.0

wanted a one way rental from Quincy Illinois to Jerseyville but made us drive way out of our way to bowling green Missouri to pick up truck at a dumpy location normal 2 hour trip to get to quincy took 3.5 hours especially having to go around flooded roads with no compensation for our time or gas

tom hartman 
Rating:
5.0

April was pleasant and informative.

Oscar Simmons 
Rating:
5.0

Customer did not leave a comment.

Larry Parris 
Rating:
3.0

Customer did not leave a comment.

Sherry Jennings 
Rating:
3.0

Owner could be more courteous to customer.

Gerald Green 
Rating:
5.0

Customer did not leave a comment.

Renee teelLemons 
Rating:
5.0

The truck started when I picked it up but the day I needed it for, it would not. I called several different numbers before being able to get someone that could help me get the truck started. Unit failed to start at a critical time during the day and after managing to get it started with outside help, was told to not turn unit off. That caused extra gas usage. JP's auto did not know about this situation as truck had not acted this way at his place of business. I have contacted customer service requesting waiver of mileage charged due to the inability of the truck to start when needed to as well as the initial problem caused our agency to be late to our destination.

linda fritz 
Rating:
4.0

I was not given any instructions just handed the key and sent on my way. I had driven your trucks so didn't believe I'd need any help but... There was a sticker on the dash about turning off a tow/haul button when the truck was empty. Based on the graphic on the sticker, I couldn't locate where the button was on the dash. I didn't notice that sticker till I had left JP's site.

Walter Logan 
Rating:
3.0

Customer did not leave a comment.

Arron Landers 
Rating:
3.0

Customer did not leave a comment.

Scott Prior 
Rating:
5.0

Customer did not leave a comment.

Janet Rossmiller-Dolan 
Rating:
3.0

Customer did not leave a comment.

Walter Carroll 
Rating:
1.0

the place was dirty personal very unfriendly not helpful at all they didn't even to help hook up to trailer

richard brown 
Rating:
5.0

Customer did not leave a comment.

Peggy Kelsey 
Rating:
3.0

The truck was frozen over and it was stuck and I had to ask the driver to help me get it out. The guy did come out and get the truck out of the frozen mud for me.

Regina Young 
Rating:
3.0

clearly a "side line" for this location, but in a rural county and they were friendly. No real orientation, just handed me the keys, but efficient

R. Griffith 
Rating:
4.0

Customer did not leave a comment.

Fred Henderson 
Rating:
4.0

After hours drop had to call to make sure everything was ok with return

MARJETTA ATKINSON 
Rating:
3.0

We were told uhaul would send a check when pick up location said money would be refunded at drop off.

Tara cox 
Rating:
5.0

Customer did not leave a comment.

Margaret Reynolds 
Rating:
3.0

Customer did not leave a comment.

Mike Burnett 
Rating:
5.0

Customer did not leave a comment.

Cynthia Roy 
Rating:
4.0

We ordered 2 weeks in advance had pick up location at meme mini mart got there no truck no phone call prior to that they had no idea we were coming. Online service is very poor

Ronald Dugan 
Rating:
3.0

Customer did not leave a comment.

Kevin Craft 
Rating:
5.0

Associate informative prior to rental.

Christine Tucker 
Rating:
5.0

Becca was fabulous! She was wonderful about answering all my mom's questions (along with mine), and was willing to go the extra mile (literally) to be sure we got the supplies we needed, as well as the equipment, on time for the move from MO to TX.

James Rentfro 
Rating:
5.0

Nothing. Very helpful.

john brandt 
Rating:
3.0

Well the drop off location refused to take the dolly back because they where to lazy to move it 5 foot

Daniel Johnes 
Rating:
5.0

Customer did not leave a comment.

Keith Seyer 
Rating:
3.0

I dropped the truck off. The people were leaving for lunch and tried to hide from me. ( ridiculous) It was 11 a.m. But truck did get returned.

Linda Scherder 
Rating:
4.0

Customer did not leave a comment.

Austin Borders 
Rating:
4.0

Customer did not leave a comment.

Steven Gregory 
Rating:
5.0

Customer did not leave a comment.

todd bender 
Rating:
5.0

Friendly service. Staff has kind and very helpful

LISA ABERNATHY 
Rating:
5.0

Everything was clean and ready to go.

Alan Jordan 
Rating:
3.0

Not much really. It is a small community and anyone taking on the responsibilities of renting vehicles as part of their business is helpful, even if it is no their main line of business.

Charles Barron 
Rating:
5.0

Great customer service. equipment was ready when promise and was an excellent condition

HARRY NELSON 
Rating:
4.0

Customer did not leave a comment.

JAMES HARDING 
Rating:
5.0

Customer did not leave a comment.

ricky richards 
Rating:
4.0

Customer did not leave a comment.

THERESE BENEDETTO 
No reviews have been submitted for this location.

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