24/7 wasn't working as it didn't in the previous location either. Lady inside was very UNHELPFUL. This whole experience leads me to rent a Penske for future moves. I reserved a 15ft truck in Dwight, uhaul moved the reservation to Gardner (30 additional miles I would have had to pay) got to Gardner the 24/7 check in wouldn't work, the guy inside pulled up reservation and it was double the price. Couldn't get through to customer service. Canceled and rebooked, only a 10ft was available, had to make two trips and pay double the mileage. Never again will I use uhaul I this isn't rectified
Michael M
Customer Reviews for Dwight Bp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No office at location just a drop off spot the man on the phone was kind and helpful. An office might make it easier sor some.
Linda TOwner of U-Haul business was super helpful. I feel he went above and beyond to help us drop off truck and trailer. The people at the BP station however were less than helpful and very rude when we were trying to figure out what we had to do to drop off the truck
Kali WWe had to wade through water over our ankles in order to hook the trailer up to our truck. They need a better place on their lot for the equipment.
Ronda M