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Suzie H
Customer Reviews for JM Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service! I will be back. Thanks.
Shawn BDrop off was just as frustrating. The app kept kicking me out when I tried submitting required photos. I took the photos 4 times then it booted me out of the app and my truck was listed under past rentals and it never explained the rest of the steps to me. I had to go search for a u-haul return key box and call customer service to make sure it closed out correctly.
abigail eNobody was at the office. They saw you from the camera’s but from another locations. Then because you did not see anyone, so my son and I dropped it off and put the key in the box they did not know I returned it and I was charged for another day. I did get my money back when I called them and told them I did return but that’s not the point. I shouldn’t had to go through that, plus the toll dolly sucks. The straps did not want to stay on the tires and it ended up damaging my vehicle. I have a dent and some scratched now. I would not recommend a toll dolly. Don’t know if there is anything I can do about my vehicle being damaged.
Lisa GA great representative you and I will use him in the future as well
richard eAlways a great service...
JOSEPH MAwesome Service, attendant was knowledgeable and courteous. I would definitely use this service again and recommend to others.
Lincoln CBob always treats his customers with respect, always a phone call away when you're in jam at last minute. Thank you
Janet MRobert was very courteous, kind and very helpful. He helped me by getting a truck for me last minute. Thank you again for your help!
Janet MGreat job
JOSEPH MAnswered the phone quickly and drop off was super easy even with no one there to receive the keys from me. He explained what I should do and said would contact me if anything wasn’t right.
Zach DThe cost to use a uhaul is ridiculous. I should have just paid for a company to move my stuff.
Kandice Pi have had several very positive experiences renting from this location
John KThey have very good customer service. No improvement needed.
Mark Lalways ready to use equip.,and bob is always nice and ready to elp in any way.....
JOSEPH MIt was the gentleman's birthday, he was kind courteous and personable. He went above and beyond to fix a small issue. This one gets a "heck yea" recommendation
Kaitlin SThe gentleman was very nice and respectful he took time to show me my truck, etc.
DIANE JWe broke down 2.5 miles away from the return location. I used 30 miles of gas in my own sitting on the side of the highway waiting for a tow truck for 2 hours. We should have received a discount for the inconvienced since we did have a truck that broke down. Road side assistance was very good and did have the truck towed.
Joann HRecommend that other locations have his customer service..other local locations was told I have to call back for a manager just for pricing
Richard LI reserved a truck at a closer location but the day before I moved was told I have to go to a further one for a truck which added a lot more driving time to my move as well as extra miles I had to pay for the truck.
Adrianne Sbob does a great job,making sure every truck is clean and ready to be rented back out,,,,,,
JOSEPH MBob was very helpful and excellent customer service. Quick check in and out
Neil BAgain second location we had to go to because the first location didn’t have a return vehicle personnel until 4pm and we arrived at 10am
Steve Gnothing. Management was attentive, equipment was AVAILABLE. COULDNT ASK FOR MORE.
John KNo improvements needed
Mary PA fine experience, Bob is a great help this stressful time, Thank You !
GEORGE RIt was truly the best UHaul experience I've had. Only thing that would of made it better is is the truck came with strong men that did all the heavy lifting and if it hadn't been raining, both things out of U hauls hands.
Amy mThe location person was great. The Uhaul customer service and method of reserving was truly awful. A company that specializes in this and cannot figure out a better reservation method and process, is disappointing.
Douglas WThis is not the location I made a reservation at. The location was changed for me, and with no notice to me. The mileage was increased due to the changed location being farther from my home than my originally chosen location. I was not given a choice. We showed up at my chosen location and that's when we found out it was changed. Very displeased.
Sean SIt was ok, I was charged for over mileage, slightly higher than he said and didn't give miles and at how much. Even though it went back with slightly more gas than when picked up
David HCould only drop off after hours due to work schedule. Did not get to see staff or facility.
Dylan BVery helpful nice guy.
JOHN HI only used it because it was the the closest place.
MATHEW TKeep up the Good Work!
DENNIS RWas charged for a hand truck and furniture pads and never received them nor did I get credit for the difference.
Matthew HNo personnel available was there long before closing time
DAVID MDropped location was closed.
KEISHA KPlease check that the windshield it clean and not allow smoking in the trucks.
BECKY KThe service & equipment was top of the line from beginning to end! Thank you!
Lark VNothing at all. Service was outstanding and he went the extra mile.
JAMES MIt seems like there is something wrong with the lock on the passenger side door.
ROBERT SJM Auto Sales is a top notch location, staffed with friendly knowledgeable personnel. I would gladly recommend this location to friends and family.
CARL PHe was outstanding and very helpful.
JAMES MJM Auto Sales provided a high degree of proficient customer service, excellence with courtesy and timely preparation of both pick up and return documentations. Conveniently located. A pleasure to do business with. Bryan Russell Garfield - Customer
BRYAN GWas supposed to be using digital drop off. There was no cell signal and no Wi-Fi available to access my cell phone. The owner of the location said that he was not interested in having U-Haul at his site due to the poor reception in this remote location. This was a junk yard/truck salvage yard. Had to wait on hold for a very long time to speak with someone at U-Haul to figure out how I would drop off this vehicle. Worst experience ever.
Erin WEverything was great. Great service.
DONNA HFor me, the experience was first rate & the van perfect for my needs.
LARK VOwner was so kind and helpful. Couldn’t have had a nicer person to rent from or experience. Highly recommend this site.
Gary BNo need to improve. The truck was clean, the gas tank was full. The service was great. Would recommend JM Auto Sales for any rental service.
Janet Mthey were closed when we get there Sunday 12/27 at 3 PM so we just dropped the key and the paper contract with truck full tank off gas.
Rudy YMan was very friendly and helpful after your company screwed up my pickup location, he helped me out and had a truck there for me to use. Very good representation of your company.
MICHAEL GAwesome customer service
Mike SVery nice facility! The manager was extremely nice. I would highly recommend this facility. Thank you 🙏
Antonio bThis was the first time I had rented a U-Haul, and my experience was very pleasant. Bob from JM Auto Sales was the best, he answered all my questions and was super helpful. I have been telling everyone I talk to if they ever need to rent a U-Haul in the future, to please see Bob, he is excellent to deal with!
GERALD GBest experience renting a rental truck. Bob was very accommodating and the process was quick and easy.
AUDRA KGreat location and a fine truck!
JOHN KGreat experience, would highly recommend!
Paul P