Customer Reviews for JKR Investments LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

Have better customer service.

Rating:

4.0

The truck was clean inside and out. Windshield was very dirty. Had to pull into a service station to clean. But overall I was very satisfied with the location.

Rating:

1.0

Better customer service

Rating:

1.0

Dirty. Tire was low and had to fill it up miltiple times. The drivers door world pop open after hitting a bump. Also picked it up with 0 gas.

Rating:

2.0

Trailer wasn't available to pick up at reserved location. I drove 5 miles to pickup another trailer at other location and waited 1 hour because the trailer had a flat tire. A total mess and rude customer service.

Rating:

5.0

Great service.

Rating:

3.0

Be on time for the retrieval of equipment and not an hour late.

Rating:

4.0

Perfect couldnt ask for a better uhaul rep. Uhaul was clean, well maintained,no issues, rep was professional clear and precise.

Rating:

2.0

Firstly The location that I originally reserved at did not have the vehicle. I happen to see another location a couple businesses down. I reserve the truck immediately and went about my way to do my move. In hindsight I did not match the mileage out to the document provided. My move was estimated at 40 miles based on two trips from my current location 11745 Broadway St. to my new Home at 19327 Lake Ridge Dr., Manville, TX. The distance one-way is roughly 8 miles. The distance from the location to my current address approximately 3 miles. I made two trips which could be estimated at 32 miles adding another 7 miles for the trip to and from the rental location. Location claims I did 90 miles I did not it was not even possible. Very disappointing.

Rating:

1.0

Poor Customer Service Received !

Rating:

4.0

Overall great, but I lost 2 hours and momentum in the beginning cleaning mud and rocks out of the back. Will definitely look to start the next job with a clean truck.

Rating:

2.0

Staff for the uhaul was not available so my rental could not be closed out on the day I brought it in. It had to wait until the next business day. Hopefully I did not get charged extra.

Rating:

5.0

Help me back my truck up to the trailer next time that would have saved me a lot of time

Rating:

2.0

Requested to pick up at 9 am. They didn't open until 10, which was fine. But the uhaul person didn't arrive until 11 AM. She was very nice, just a little aggravated about the timeline

Rating:

5.0

Dashia was very informative and worked with us throughout the whole process she would be a great rental agent

Rating:

5.0

The Service Representative who served me was very personable and friendly. She did her job without a wimper eventho I was waiting at the gate when she arrived for the day. I fully recommend UHAUL and this location and my lady.

Rating:

5.0

I liked that they were helpful, fast and friendly.

Rating:

4.0

Send a receipt that actually has the dollar amounts on it. The receipt they emailed to me showed zero dollars.

Rating:

3.0

I ordered 24 moving blankets. This location only has 16. The Space City employee was helpful in trying to find an additional location for me to pickup blankets. However, the location that I went to was closed.

Rating:

1.0

Uhaul rep was not on site for appointment upon arrival. Very unprofessional office , unorganized, and poor representation of uhaul brand. No assistance getting the trailer hooked up to the vehicle before leaving the lot. All manual labor was done by myself .... in pouring rain .... very very poor staff and lack of professionalism

Rating:

3.0

Check that vehicles are clean. Nothing major (water bottle, small container , napkins) but i don't want clean up after anyone.

Rating:

5.0

Ashton absolutely saved the day with exchanging my 26 ft for a 20ft. Without him helping me, my entire weekends plans and the people that were relying on me would have been a disaster.

Rating:

3.0

First I requested the biggest truck for $19.99 during phone reservation with uhaul. This was my first time renting by phone. Not knowing the difference (in size connotation being referenced) until I arrived for pick up that it was NOT the long truck I usually get when moving. But I already had people waiting to help me and I was short for time so I took it. The location closest to my house only have a 10 footer and it did not have the thing used to roll the furniture on the truck with the dolly. Therefore, all items had to be manually lifted by hand. Also my refrigerator (side by side) would not stand upright in the truck and had to be laid down. This caused me to make 4 trips over a 3 days (wed-Friday) to the tune of $220.00. They charged me a 4th day (claiming I went beyond my original date without requesting an extension for use). Mind you I call everyday around 4pm to say I needed the truck a little longer. The worst part is they charged me for the fourth day but called me before my 4pm cut off time telling me they needed the truck back because they have another rental! They called at 11:30am and wanted the truck back for 12 noon! I never had a bad experience with uhaul rental until this week but going forward I will just show up instead of making a phone reservation!

Rating:

1.0

It's a shady used car lot and they didn't even know how to rent out equipment properly. They had me wait for what seemed like forever just to figure how to get uhaul equipment rented out. They were the only place close to me that had the small cargo trailer I needed so I had no choice but to go here. I would have rather had a thousand root canals than to have to go here again.

Rating:

3.0

No out of the office help/service. But I got done.

Rating:

2.0

The trailer was stored for pickup on a small deadend road that was not easy to maneuver a large Ford F-250 pickup. I will not use this location again.

Rating:

2.0

Person that works at u haul was on vacation

Rating:

3.0

Drop off place was small and fenced off with cars for sell in the lot so very hard to miniver a 26' truck.

Rating:

3.0

I found the location hard to find but that was partially because I was looking for the U-Haul trailers which were behind the office trailer and not "Space City Auto Center", mainly because the details were not in the text message. Staff was courteous, helpful and verified lights and connection. The trailer itself had one small issue with the hand grip which was separating from the nut but was still able to secure trailer to ball hitch. Reported it to U-Haul of North Central.

Rating:

1.0

I had a nightmare of a time renting this uhaul truck and then the systems went down which delayed me picking up my furniture. By the time I made it there they wouldn't allow me to pick up. I was charged more than quoted the truck smells of smoke. My son had to ride in who is four I was at the location for two hours yesterday and the movers eventually got fed up from waiting so long so they asked for payment up front and didn't even move anything because your company systems being down made me miss my pick up and I still didn't get the miles and price quoted to me I'm in la marque and my drop off is in league city doesn't make sense at all!!! I'm really upset about this.

Rating:

1.0

Almost impossible to find. I dropped the trailer behind a mobile home where used cars were sold. There was no UHaul sign on the property.

Rating:

5.0

The service amazing the agent was very professional in assisting toward renting the truck period. Well please.