Customer Reviews for JJ Service Center
(U-Haul Neighborhood Dealer)

205 reviews

433 Sheridan Rd   Highwood, IL 60040

(224) 765-4006

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–11 am
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(224) 765-4006

433 Sheridan Rd
Highwood, IL 60040

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–11 am
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The numbers on the truck are hard to read at night. The key box is located is not clearly marked and can be confusing. Too many cars in the parking lot making it difficult to get out of the lot. The truck had serious transmission troubles making it hard to drive.

Sam Yi 
Rating:
5.0

Customer did not leave a comment.

allan dennis 
Rating:
5.0

This Truck needs work. Driver door does not close all the way, overhead door @ rear of truck is HARD to open & close. Lots of rattle noise while driving, something is loose on the truck. Truck in poor condition.

ERIC BARTON 
Rating:
5.0

Customer did not leave a comment.

Robert Michelson 
Rating:
5.0

It was a joy to work with this UHaul service location! Everything was ready and we liked that it was all hooked up for us! Thank you! We would definitely use them again!

Claire Dent 
Rating:
5.0

Customer did not leave a comment.

Daniel Stone 
Rating:
4.0

Customer did not leave a comment.

Gary Griffin 
Rating:
2.0

Customer did not leave a comment.

Joe Greenberg 
Rating:
5.0

Vehicle needed inspection. Alignment pulled to left. Lowbeam headlights pointed very high. Not the location's fault.

Chris Scarberry 
Rating:
5.0

Customer did not leave a comment.

PAUL ROSENSTROCK 
Rating:
5.0

Customer did not leave a comment.

Xiuwen Zheng 
Rating:
4.0

Customer did not leave a comment.

Ronald Garriques 
Rating:
5.0

Customer did not leave a comment.

Michael Dingman 
Rating:
5.0

All is excellent!

Oleg Diachishin 
Rating:
3.0

Customer did not leave a comment.

Scott Mackey 
Rating:
5.0

Customer did not leave a comment.

TATIANA GARCIA 
Rating:
4.0

Customer did not leave a comment.

STEPHEN HESSL 
Rating:
5.0

Was told to leave keys on the desk and go. Easy process.

Thomas Krehbiel 
Rating:
5.0

Customer did not leave a comment.

SAID ESPINOSA GUILLEN 
Rating:
5.0

Nothing. It was easy enough. I just am one that still would rather deal with a person at a counter than rummaging through my phone.

Larry Smith 
Rating:
5.0

Customer did not leave a comment.

Tim Mayer 
Rating:
5.0

Customer did not leave a comment.

Nancy Burk 
Rating:
5.0

Customer did not leave a comment.

Wilbert Noronha 
Rating:
3.0

Customer did not leave a comment.

leith klar 
Rating:
5.0

easy to rent and return

William Chamberlain 
Rating:
5.0

Customer did not leave a comment.

Petert Forney 
Rating:
5.0

Customer did not leave a comment.

FERNANDO VASQUEZ 
Rating:
5.0

Everything went very smoothly. So easy!

Elisabeth Stone 
Rating:
5.0

Customer did not leave a comment.

Antonio Alvarez 
Rating:
3.0

Customer did not leave a comment.

Norman Lynn 
Rating:
1.0

Attendant was rude to the customer in front of me, was then rude to me, and also applied a cleaning fee. I called to inquire and he was rude again, claiming that there was sawdust everywhere in the truck and he spent a long time cleaning it out. I didn't have items inside the truck which would have sawdust, and I also am quite sure that I swept out the truck to an acceptable level, since I typically pay attention to detail well. I believe this guy to be unethical and rude.

John Dobrowolski 
Rating:
2.0

The man who managed the reservation was rude right from the beginning. He was impatient and would not even let me speak, but hurried me out of the door.

Carol LeBlanc-Wiles 
Rating:
5.0

Customer did not leave a comment.

Norman Gaughan 
Rating:
4.0

The return over a weekend makes the place a little to crowded, I do have a hard time putting a 26 feet long truck inside.

Alvaro Delgado 
Rating:
5.0

Customer did not leave a comment.

ARMANDO ARGUILO 
Rating:
3.0

I dropped off after hours and the lock box was wide open. I went to put the key through the slot on the front door and the front door was left unlocked, no one in sight or shouting distance. I crossed my fingers and left the key on the desk. Luckily it ended up okay but would not do that again.

Jessica Fine 
Rating:
5.0

Customer did not leave a comment.

Tom Condon 
Rating:
5.0

Customer did not leave a comment.

DAVID ETSHOKIN 
Rating:
5.0

Customer did not leave a comment.

Lucas Lease 
Rating:
5.0

Customer did not leave a comment.

Michael Vranicar 
Rating:
5.0

Customer did not leave a comment.

Michael Collins 
Rating:
4.0

Somewhat limited regarding equipment and supply availability.

Rick Grabowski 
Rating:
3.0

Not a full service location

David Cooperman 
Rating:
4.0

Customer did not leave a comment.

David Crawford 
Rating:
5.0

I would suggest that an employee go to the vehicle with the customer at pick-up, just to go over any details. I was unable to adjust the side mirror myself and could have used some help.

Barbara Hinden 
Rating:
1.0

The operator of this location was not present when I picked up the truck and was summoned by phone by an employee. The checkout was awkward and incomplete as that employee failed to make clear the return procedure which ultimately resulted in an avoidable charge of $20. Adding insult to injury, when I contacted the operator to question the charge he was unpleasant, dismissive and made a false claim about the cleanliness of the truck upon return. As a regular customer of UHaul I was extremely disappointed in this experience and will not patronize this location and will encourage others to do likewise.

John Anderson 
Rating:
1.0

The U-Haul had a manifold exhaust leak and was on its last leg... but that wasn't the bad part. We loaded up a 3 bedroom house into the large 26" U-Haul. It rained on way to the new house. when unloading the truck we noticed the stuff toward cab was soaking wet... looked at the roof and saw duct tape on the roof... THERE WAS A HOLE IN THE ROOF and our stuff was soaked!.. I then returned the truck that night, called U-Haul to ask if I should leave the keys there after hours or take with me when I return it in the morning, they said to keep with me. That morning at 8am I get a call from the manager at the location... he is screaming at me for not leaving the keys. I race over there and explain what happened. he said I'm not going to argue semantics with you... I'm to busy.. I said im supposed to check the vehicle and walk around it with you... he said no and just walked away. I then got charged for cleaning the vehicle that was empty. I then complained to U-Haul and they said their vehicles are water resistant, not water proof... I say "their truck didn't resist any water... it welcomed it in!" they said i could fill out 4 pages of stuff but it probably would be rejected... so i just get to write this frustrated review. I 100% don't recommend this location... the worst.1/5 stars.. as for U-Haul.... ehh 3/5 stars.

Jonathan Speckman 
Rating:
5.0

Customer did not leave a comment.

Gregory Shoalmire 
Rating:
3.0

Used after hours drop off so can’t comment on location.

Shawn Story 
Rating:
5.0

Needed an extension of rental. Excellent customer service.

Edith OBrienKenneth 
Rating:
5.0

The staff at the drop off location were extremely helpful in facilitating my drop off of the large, 26’ super mover truck and trailer. The staff called me and provided advice on the best route to take there and fantastic instructions on the safest way to pull into their facility.

James Chaffin 
Rating:
5.0

I have rented from JJ before wonderful people. when I tried to request a truck from him this week your website kept switching me to location in Highland Park. I finally called and a very nice gentleman straightened it out . Although he did put on the order that I asked for 2 dollies and I didnt need any.

Raymond Geraci 
Rating:
4.0

Customer did not leave a comment.

Edgar Ancona 
Rating:
5.0

Customer did not leave a comment.

sally minnix 
Rating:
5.0

Customer did not leave a comment.

DMYTRO GLUKHOV 
Rating:
5.0

Love their service

Vivian Ritter 
Rating:
4.0

Electronic check-in was terrible as there was a technical error on the last step then took over 25 minutes on hold to speak to someone (who was wonderful-Ruth Carmen. Tried to resolve issue on chatroom and this had errors and then couldn't help me. Also, was told location would be open Saturday afternoon when speaking to rep on 800 number and the location closes at 11 on Saturday and it made my day very difficult.

Gary Kash 
Rating:
5.0

They were awesome!!!!

Christopher Unseth 
Rating:
5.0

Customer did not leave a comment.

David Rothschild 
Rating:
1.0

When we dropped off the one way rental from Florida we were charged 1,657.00 for “wrong drop off”. Was never mentioned that we would be charged if we left it there. $25.00 for cleaning, truck was swept out and pads were folded. $33.60 for fuel even though it was returned at the same level when it was picked up. Need to have this refunded. Very poor service.

Daniel Caruso 
Rating:
5.0

Customer did not leave a comment.

Debra Amiel 
Rating:
3.0

I would gladly work with JJ Service Center again, but the mobile check-in and check-out experience is a really bad user experience. It is way too complicated... and took 30 minutes to complete. I would not do it again.

Daniel Verdon 
Rating:
3.0

Customer did not leave a comment.

Gary Frey 
Rating:
5.0

Quick and easy check-in; Quick and easy check-out.

William Chamberlain 
Rating:
4.0

Customer did not leave a comment.

Rodney Minor 
Rating:
5.0

Customer did not leave a comment.

ALBERT GOMEZ 
Rating:
5.0

Customer did not leave a comment.

MATTHEW BROWN 
Rating:
5.0

Last year I took a 4×8 from Oklahoma to Illinois, less than $165.00. This year, took a 5×8 back to Oklahoma from Illinois, $632.00. You guys are really crooked. I know supply and demand, but your average customer should not be paying for Blue states F'd up political decisions that cause people to exodus at a higher rate. Makes it hard for me to ever want to use UHaul again.

Geoffrey Johnson 
Rating:
3.0

Online check in option was frustrating at best. Don’t expect any help from the staff if you have an issue. It took me over an hour to check out the vehicle correctly which tanked my schedule. Opinion only - staff should be familiar with the options Uhaul offers it’s customers or they’re not a very good representative for the company. Everything else in this experience was at least satisfactory or better. It all worked out in the end.

jamey dillon 
Rating:
1.0

I was incorrectly charged for an extra day. I’ve disputed the extra charge with both the rental location and Uhaul. Rental location has been unresponsive in resolving the issue…as has Uhaul.

Joseph Leggero 
Rating:
5.0

Customer did not leave a comment.

VICTORIA MULDOON 
Rating:
5.0

Customer did not leave a comment.

Matt Cantlon 
Rating:
5.0

Customer did not leave a comment.

Keevin Schier 
Rating:
5.0

Customer did not leave a comment.

Alicia Tyrrell 
Rating:
5.0

The entire online checkout procedure needs to be simplified.

Ed Eissing 
Rating:
2.0

Brought truck back with correct fuel, but they charged me additional 9 gallons of fuel. With current gas prices ($5/gallon plus) I say that’s unprofessional and wrong.

Zach Thorne 
Rating:
5.0

Customer did not leave a comment.

Alphonzio Prude 
Rating:
5.0

Easy, fast and affordable. All went smoothly.

Greg Hayes 
Rating:
2.0

I was incredibly disappointed by the check-in process. The app tells me all I need to do is show up on time then I will be able to get in and go quickly. Unfortunately, the app tried to confirm my identity three different ways, none of them working correctly, which tremendously cut into my time with the Uhaul and allowed it so I wasn't able to get the full load that I needed to get before returning the Uhaul. Only when I gave up on the mobile sign-in and went in was I able to be helped by a great person at JJ Service Center. Do not advertise a mobile check-in option if it is not going to work and be efficient. Tremendously sad first time using Uhaul and I do not plan again because of the complete lack of care for my time.

Scot Gladstone 
Rating:
5.0

Customer did not leave a comment.

sarah tisser 
Rating:
1.0

Do not use this location. I have rented from UHaul many times in the past with no issues. This is the first time I have used this location. It is a scam by overcharging customers. Take pictures of odometer and gas gauge as they will try to over charge you.

Brent Ostoich 
Rating:
5.0

JJ Service Center especially Jason is really a truly professional with service and care !! I would always refer this location to my colleagues and friends ❤️

Vivian Ritter 
Rating:
5.0

They have very good customer service and very helpful

Veronica Arellano 
Rating:
5.0

I was having issues in the return, because the app wasn't accepting the pictures. I had to go through the webpage and then it worked.

Leonel Esquivel 
Rating:
3.0

Easy drop off.

John Townsend 
Rating:
2.0

Customer did not leave a comment.

Mark GARGIULO 
Rating:
5.0

Customer did not leave a comment.

Joseph Schaefer 
Rating:
4.0

Unable to assess the exterior of the truck before receiving the key due to insufficient room around the outside of the vehicle(fencing and another truck too close). Just a little more space would help. Upon moving and cleaning the snow off, the truck itself was cleaner and newer than expected.

Alex Weiss 
Rating:
5.0

Customer did not leave a comment.

Charles Lane 
Rating:
1.0

Truck was filthy and had less that a quarter tank.

hank gloor 
Rating:
5.0

Away for the pick up station to forward calls to a customer service center for questions and missed picked up policies and procedures.

THOMAS THIRIOT 
Rating:
5.0

Customer did not leave a comment.

DANIEL MCCAIN 
Rating:
1.0

trucks with check engine light on......durty.....they close when suppose to be open....

Raul Guerrero 
Rating:
5.0

Customer did not leave a comment.

Leovigildo Hernandez 
Rating:
1.0

The process of picking up the vehicle without support from the location is well intentioned, but the design and execution of the pick up process is flawed. I spent over an hour picking up my vehicle due to process flaws in the verification process. The location at which I picked up my vehicle claimed that once the online pickup process is underway, they are unable to help in any way. I can provide additional feedback as to what parts of the pickup process require attention if you wish to connect with me directly.

ROGER TAYLOR 
Rating:
3.0

To supply reserved items such as furniture felt pads or dolly.

Natthadet Sutthikulkarn 
Rating:
1.0

Have better control of dealerships for customers services.

MIKE YUAN 
Rating:
5.0

would have liked to know location was online only, would have filled out info on App instead of in the rain trying to figure out, but otherwise easy and equipment was nice.

Robert Desmond 
Rating:
4.0

Well we also booked a storage unit and found out in the truck it’s one month free, which we didn’t get!!

Michael Wynn 
Rating:
4.0

I returned the truck early to help out the branch. I was charged $20 for overnight return not being done online, however I was never warned of this in advance.

MICHAEL KRAWITZ 
No reviews have been submitted for this location.

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