Customer Reviews for JDL Automotive
(U-Haul Neighborhood Dealer)

209 reviews

104 Western Ave   Plymouth, WI 53073

(920) 893-8743

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(920) 893-8743

104 Western Ave
Plymouth, WI 53073

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great place to rent Uhaul's! Very friendly staff!

DAVID MARTHENZE 
Rating:
5.0

Customer did not leave a comment.

David Werwinski 
Rating:
1.0

Y'all kept 494.00 of my money n refuse to return it..... this is totally uncalled for n will not be tolerated. I will be reporting n hiring my attorneys today.... Never will we ever use your company ever again. This was the worse experience I have ever seen

Penny White 
Rating:
4.0

Your mobile check in was very hard to use.

David Dreher 
Rating:
5.0

Customer did not leave a comment.

rich conrad 
Rating:
5.0

Excellent service, super nice equipment

DAVID MARTHENZE 
Rating:
5.0

Customer did not leave a comment.

Chris Hoppe 
Rating:
2.0

The Truck had a check enginer light on the minute we pulled out of the parking lot at the U haul deal. The steering was wobbly and seemed unsafe. There is no way we would recommend anyone to rent from this place. This 10 foot u haul truck needs serious maintenance. Should not be on the road.

Jan te Pas 
Rating:
5.0

Helpful and friendly

robert rowe 
Rating:
5.0

Customer did not leave a comment.

Amy Koenig 
Rating:
5.0

MYbe fix the straps that hold the tires down they are frayed

Kevin Veach 
Rating:
4.0

Front end shimmy at 60mph. Needs repairs.

Steve Gunderson 
Rating:
3.0

Made the reservation over a week ago for a 15' truck. Location got moved, which was ok. Show up to pick up the truck and they only has a 26' truck. I had no other option but to take the 26' for the increased price even though I had reserved a 15' well in advance. I am not happy this happened and no compensation was made for your mistake. I will think twice about using your services again.

Joseph Meidl 
Rating:
5.0

Great people here.

Dale Tompkins 
Rating:
5.0

Appreciate JDL and their quick pickup and dropoff service!

Jason Willadsen 
Rating:
5.0

Customer did not leave a comment.

Scott Cornwell 
Rating:
5.0

Best Uhaul dealer on planet earth!!!!

DAVID MARTHENZE 
Rating:
5.0

Very smooth rental, everything went great. Online reservation capability was convenient, and JDL had a good selection of equipment.

Michael Kaczkowski 
Rating:
5.0

Customer did not leave a comment.

Martin Gagliano 
Rating:
5.0

Customer did not leave a comment.

Tim Manthey 
Rating:
5.0

Customer did not leave a comment.

JACOB EAST 
Rating:
5.0

Have talked with their staff a variety of times and they are always very nice and helpful

Todd Tesky 
Rating:
5.0

The location is a bit far from my home but it is what it is. Maybe U-Haul should evaluate the amount of trailers and "get some more".

Val Dennis 
Rating:
3.0

Your online check in is probably the worst thing I have ever experienced. I will never be using Uhaul again.

shannen Larsen Van Alstine 
Rating:
5.0

Customer did not leave a comment.

Val Dennis 
Rating:
2.0

Had to unhook trailer myself and push into parking spot

Steven Goulder 
Rating:
5.0

Customer did not leave a comment.

Joshua Batzner 
Rating:
5.0

Customer did not leave a comment.

Michael Henrichs 
Rating:
5.0

Customer did not leave a comment.

Todd Stark 
Rating:
5.0

The service was efficient and professional. Keep up the good work!

Susan Masterson 
Rating:
5.0

Nice people

jay Partington 
Rating:
5.0

Customer did not leave a comment.

andrew tolle 
Rating:
5.0

Customer did not leave a comment.

Michael Ebert 
Rating:
5.0

Customer did not leave a comment.

Destiny Keller 
Rating:
5.0

Customer did not leave a comment.

Miguel Aponte 
Rating:
5.0

David was amazing to work!

Hope Hefter 
Rating:
5.0

Update your trucks more than every 20 years. Maybe just fix them at least.

Michael Turicik 
Rating:
5.0

JDL did everything great!! I am a retired single woman and with their help my move went off without a hitch. The truck was there as promised (I've had other experiences), the rental paperwork was easy to complete, and in less than 10 minutes we, me and the driver, were out the door!! Thank you JDL and staff!!!

SUSAN THORSON 
Rating:
3.0

After renting trailer I was told to go and hook it up and drive to office so they could check connections. I was by myself so nobody to guide me to connect trailer up. This took around 20 min. Of screwing around to get it on the trailer hitch. Disappointing, frustrating and time consuming. Then had to clean the 12" of snow on the open trailer from storm prior to rental. Otherwise nice place of business. Bring 2nd person to help guide to trailer hitch. Thanks

Todd Stark 
Rating:
3.0

Great overall experience. Great price. Thank you.

JOHN KRUEGER 
Rating:
4.0

I was charged for excessive fuel, I placed 10 + gallons in the truck and they added on another fuel charge.

Steven May 
Rating:
5.0

Nice location, friendly staff!!

DAVID MARTHENZE 
Rating:
2.0

Have vehicle ready to go. Vehicle was stuck had to take bigger truck. Whoever used the truck last had a white pet and there was hair in cab. Truck wasn't swept out. Have more than one person working as this is also a vehicle sales lot. When returning truck waited 25 minutes while she did all paper work with another customer who was purchasing a vehicle only to be told just leave the key and go. Two other people came in waited five to ten minutes and left because there was a line. More personnel needed. Lot was solid ice and had to walk through entire lot numerous times because of the truck issues Dangerous, salt the lot. Safety first.

Bonnie Lillge-Humphrey 
Rating:
4.0

Customer did not leave a comment.

Ronald Kossik 
Rating:
5.0

Customer did not leave a comment.

Tim Glander 
Rating:
5.0

Smooth process to check in and out. Very friendly people!

DAVID MARTHENZE 
Rating:
3.0

The battery was died on the uhaul got it started had to put gas in it right away. Than couldn’t start it again cause of the battery. Called road side assistance and was advised to just jump start it our shelves everytime cause they had no one to come out during the holidays. Plus we where on a time crunch with the movers to have it.

Nikita Konshak 
Rating:
4.0

Customer did not leave a comment.

Vicki Ritchie 
Rating:
5.0

None I can think of. Excellent service.

Gary Steinke 
Rating:
4.0

Customer did not leave a comment.

Peter Strains 
Rating:
5.0

Customer did not leave a comment.

Luke Schwoerer 
Rating:
3.0

Customer did not leave a comment.

Thomas McCabe 
Rating:
5.0

Customer did not leave a comment.

DAVID MARTHENZE 
Rating:
5.0

Customer did not leave a comment.

Anne Drewry 
Rating:
3.0

Customer did not leave a comment.

Scott Thomas 
Rating:
5.0

The pin that held the ramp up (the back of the trailer) could be replaced for a safer and quieter ride, other than that everything went well!

Morgan Navis 
Rating:
4.0

Customer did not leave a comment.

Lisa Falk 
Rating:
3.0

Customer did not leave a comment.

Todd Koepsell 
Rating:
5.0

The check in process needs to actually save time. If I complete checkin online I shouldn’t have to do more stuff at the office. Perhaps better instructions at online checkin. For example, I didn’t know I could upload my drivers license.

Scott Daugherty 
Rating:
5.0

Customer did not leave a comment.

Rebecca Williams 
Rating:
5.0

Customer did not leave a comment.

Jessie Harder 
Rating:
5.0

Not related to the location. But the uhaul organization specifically. Reservation was cancelled within 2 hours. Something came up the morning i was scheduled to pickup. When i arrived we had to redo the reservation. Luckily trailer was still available, would have been screwed if it was not.

Tyler Wegner 
Rating:
5.0

Great service, nice people!!

DAVID MARTHENZE 
Rating:
5.0

Customer did not leave a comment.

Ron Holder 
Rating:
5.0

Customer did not leave a comment.

Jeremiah King 
Rating:
5.0

Customer did not leave a comment.

Daniel Grunewald 
Rating:
5.0

Everything was smooth and the gentleman that helped me was kind and professional.

Tamara Ernster 
Rating:
5.0

Very kind and helpful. Worked with me to help me get what I needed to get accomplished with my rental.

DIANE HUBING 
Rating:
5.0

Customer did not leave a comment.

Tyler Kruse 
Rating:
3.0

The trailer tongues need to have jacks on them. I nearly throw out my back everytime trying to put the trailer on the hitch.

Jon Easterhoff 
Rating:
5.0

Excellent service!!!

David Marthenze 
Rating:
5.0

Customer did not leave a comment.

Mark Lehrke 
Rating:
5.0

Customer did not leave a comment.

JAMES WELSCH 
Rating:
5.0

Customer did not leave a comment.

James Beimborn 
Rating:
1.0

This is the worst experience I've ever had with u-haul took 2 and a 1/2 hours to pick up the vehicle because the app wouldn't work and another hour wasted trying to return never did get it returned through the app

DuWayne Wieck 
Rating:
2.0

I called earlier in the week before my pick up to confirm everything I was told it would be already for me. When I went to pick up the information was wrong on which lock box to use for the key. The lock box key code was not correct either. I contacted the assistant number provided by the website. They helped and had to get me the new lock code password. Once I got the key it was not correct for my reservation number. I had to call assistant again. To change my reservation number to match what key number I had. Over and hour of messing around and being on the phone I was finally off to my move.

Matt Harrington 
Rating:
5.0

Customer did not leave a comment.

John Putnam 
Rating:
5.0

Customer did not leave a comment.

Alexander Hembel 
Rating:
5.0

The jack did not work properly. While cranking it was hard to make it go up or down

DAVID DIRYAWISH 
Rating:
5.0

Customer did not leave a comment.

Joseph Bergmann 
Rating:
5.0

My only comment is that site would open earlier in the morning otjer than that Great Service !!

william clayton 
Rating:
5.0

Nothing. Business associate was very and accommodating.

Aaron Luljak 
Rating:
5.0

Customer did not leave a comment.

Roger Schmahl 
Rating:
5.0

Customer did not leave a comment.

Amy albers 
Rating:
5.0

Friendly professional staff.

Lisa Falk 
Rating:
4.0

Dropped off truck same day as pick up Easy visual for key drop and parking

Tylere Daggett 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHESTER ROBBE 
Rating:
5.0

Customer did not leave a comment.

STEVEN DEWEY 
Rating:
5.0

Customer did not leave a comment.

Sierra Minear 
Rating:
5.0

The online reservation app was a breeze! Would totally rent from Uhaul and this location again!

Alan J Eickberg 
Rating:
4.0

Customer did not leave a comment.

Michael Neperud 
Rating:
5.0

You have nothing to improve

Cynthia Dauss 
Rating:
5.0

Nothing. everything went well

CHRISTOPHER AUDINO 
Rating:
5.0

Customer did not leave a comment.

Jared Larson 
Rating:
5.0

Customer did not leave a comment.

Bruce Beyer 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Sheridan 
Rating:
4.0

Customer did not leave a comment.

Carley Thompson 
Rating:
5.0

Very good service!

ROBIN BRANDT 
Rating:
5.0

Everything was great.

Benjamin Kebschull 
Rating:
3.0

Customer did not leave a comment.

Dennis Gutzman 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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