Customer Reviews for JDDP Rentals Inc
(U-Haul Neighborhood Dealer)

335 reviews

3512 S Western Ave   Sioux Falls, SD 57105
(@ 35th St)

(605) 331-0554

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(605) 331-0554

3512 S Western Ave
Sioux Falls, SD 57105
(@ 35th St)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Debra Landon 
Rating:
5.0

Staff was very helpful and friendly.

JUSTIN AESCHLIMAN 
Rating:
5.0

Customer did not leave a comment.

Dan Davis 
Rating:
5.0

Customer did not leave a comment.

Randell kintz 
Rating:
2.0

They need better signage. If it wasn't for google maps I would not have known it was a uhaul dropoff center. I had to drive around the block because there was no sign for uhaul. When I made it into parking lot there was a place for key drop off and a car tow dolly, those were my only hints.

Pete Utecht 
Rating:
5.0

Customer did not leave a comment.

Mike Morran 
Rating:
5.0

Customer did not leave a comment.

Mike Morran 
Rating:
3.0

Very helpful and polite!

Shannon Hill 
Rating:
1.0

It was hidden between an audio store and a strip mall not clearly marked. If we hadn’t seen the trailers there we would have drove past it more than once. There were no clear instructions on how to leave the vehicle.

Brandon Kissner 
Rating:
3.0

Customer did not leave a comment.

BOBBIE KURTENBACH 
Rating:
3.0

Better backing up directions Fill out paperwork faster

Michael Augustine 
Rating:
3.0

Customer did not leave a comment.

Wes Sudbeck 
Rating:
2.0

Needed to change my reservation for a day later, which was hassle-free; however, the representative who assisted me changed the pickup location without informing me, so my moving day plans got off to a rocky start.

Jacob Marek 
Rating:
5.0

This location was very helpful.

Marcia Helkenn 
Rating:
5.0

Customer did not leave a comment.

Ronald Hartley 
Rating:
5.0

Customer did not leave a comment.

James Wedl 
Rating:
5.0

Customer did not leave a comment.

Carson Collins 
Rating:
5.0

Customer did not leave a comment.

becky lutter 
Rating:
5.0

Customer did not leave a comment.

Mike Ziemer 
Rating:
4.0

Customer did not leave a comment.

Nancy Bechtold 
Rating:
5.0

Customer did not leave a comment.

Rob Venhuizen 
Rating:
3.0

Just took a bit to get checked in, slow computers. But the employee was very helpful and attentive.

John Kane 
Rating:
5.0

Customer did not leave a comment.

Michelle Boyd 
Rating:
5.0

Customer did not leave a comment.

powming Hawthorne 
Rating:
5.0

Customer did not leave a comment.

paula louvar 
Rating:
5.0

The location was fine but the reservation online process was shitty. You moved my reservation to a place that didn't have all the items I had reserved and I had to go to two locations. Moving is stressful and time restricted enough without dealing with that. The staff at the locations were wonderful and very helpful.

Anne Vickers 
Rating:
4.0

Customer did not leave a comment.

Noah Boehns 
Rating:
3.0

Customer did not leave a comment.

Scott McBroom 
Rating:
4.0

Customer did not leave a comment.

Terrance Wojtanowicz 
Rating:
5.0

Customer did not leave a comment.

Karen Buchkowski 
Rating:
3.0

Site was hard to find. No U-Haul signage anywhere.

KATHRYN SPIEKER 
Rating:
3.0

JDDP Rentals has no sign. Address not easily visible from street. Nothing indicating it was a uhaul location except one truck in lot. Basically an audio shop.

JAMES KELLEY 
Rating:
5.0

Customer did not leave a comment.

Tamra Hernandez 
Rating:
3.0

Customer did not leave a comment.

Erik Rossing 
Rating:
5.0

Customer did not leave a comment.

Shannon Hegdahl 
Rating:
1.0

I waited 30 minutes before I was helped. After being helped, it turned out the trailer I rented wasn’t at this location. Then I had to drive to a car stereo shop to pick up the trailer. Very unorganized. Took forever to get on the road because of these guys.

David Hanna 
Rating:
1.0

This operation was absolutely unacceptable. They did not have the equipment I had ordered weeks prior and instead of an apology or working to right their mistake they simply took my money and told me to get the equipment at the downtown location. I hauled a trailer they hooked up to my car for several miles through busy streets to get the equipment I needed and JDDP Rentals did not provide me. After stopping at two different storage locations, I finally found the correct location to get my remaining equipment. The staff downtown was very nice and helpful, they fixed the chains I was dragging as the JDDP Rentals staff didn't even bother to twist them to shorten them up. I called the store an hour later and left a voicemail to have me call them back and never heard back from them again. Uhaul needs to investigate this place. They make the company look bad!

Matthew Bernu 
Rating:
5.0

Customer did not leave a comment.

James Jankowski 
Rating:
4.0

Customer did not leave a comment.

Collin Christiansen 
Rating:
4.0

Customer did not leave a comment.

brittney szurek 
Rating:
3.0

Customer did not leave a comment.

ROSEANN BIERLE 
Rating:
5.0

Customer did not leave a comment.

Jim Batterson 
Rating:
3.0

Said that they did not have space to park truck. Was not a site that sold or. allowed return of unused boxes. Personel was less than helpful.

terry lang 
Rating:
5.0

Customer did not leave a comment.

Denise Birks 
Rating:
5.0

Everything was great I just moved to the state and they were very welcoming. They were very organized and clean also the 2 beautiful women there were very polite and helpful!

Xavier Bailey 
Rating:
5.0

Customer did not leave a comment.

Michael Parescki 
Rating:
2.0

It was difficult to find. I did not see any signs at the business indicating that it was 'JDDP Rentals' or a Uhaul drop off so it was very confusing. The parking lot was also very small and full so it wasn't the easiest place to park a big truck. The people that worked there were very nice and helpful, though.

Logan Patrick 
Rating:
3.0

Customer did not leave a comment.

Alyssa Heles 
Rating:
5.0

Customer did not leave a comment.

Dean Roper 
Rating:
3.0

Customer did not leave a comment.

robert lowery 
Rating:
4.0

Customer did not leave a comment.

shawn niewald 
Rating:
5.0

Customer did not leave a comment.

Holly Hoffmeister 
Rating:
5.0

Customer did not leave a comment.

Courtney Akin 
Rating:
5.0

Customer did not leave a comment.

Bill Weisbecker 
Rating:
3.0

Customer did not leave a comment.

John or Jackie Ryerse 
Rating:
5.0

Customer did not leave a comment.

Dennis Odens 
Rating:
5.0

Customer did not leave a comment.

Jon Sogn 
Rating:
5.0

Customer did not leave a comment.

Mike Knapik 
Rating:
2.0

The trailer tire blew out and the wheel bearing were bad. This trailer should have never been let out the lot. We had to call someone to help us.

ranae vink 
Rating:
5.0

Customer did not leave a comment.

Will Foley 
Rating:
1.0

No signage or even any Uhaul trucks here so couldn’t find the place. Clerk was not friendly and threatened to charge us for paint scrapes that we did not do!

Judy Swee 
Rating:
5.0

Customer did not leave a comment.

Daryl Mitzel 
Rating:
5.0

Everything was outstanding.the people were very helpful and friendly

Bill Nelson 
Rating:
5.0

Customer did not leave a comment.

Ronald Zylstra 
Rating:
2.0

This location was not designated well and was extremely hard to find and was on a road with construction as well. There was not a U-Haul sign of any kind....that I could see.

Cynthia Fox 
Rating:
4.0

Better communication would be appreciated with the change of location of the rental

Tess Moeller 
Rating:
5.0

Customer did not leave a comment.

Michael Egan 
Rating:
4.0

Don’t complain when someone chooses your location for drop off. Be more gracious. It was on their records we were coming but she acted like we were putting her out since she was low on space.

Debbie Resner 
Rating:
5.0

Very friendly and quick

steve perkins 
Rating:
5.0

Customer did not leave a comment.

barbara lindert 
Rating:
2.0

The people were real friendly and explained how everything is suppose to go. But it is not the best location, small area and parking isnt the best. I would recomend them cuz of their friendliness

ray erickson 
Rating:
5.0

Customer did not leave a comment.

JOHN SCHWARZ 
Rating:
3.0

Customer did not leave a comment.

Marlyn Bergeson 
Rating:
4.0

Nothing to improve - it is a small shop with friendly service!

Peter Samuelson 
Rating:
5.0

Very friendly, courteous, and professional.

steve perkins 
Rating:
5.0

Customer did not leave a comment.

David Weber 
Rating:
5.0

Customer did not leave a comment.

scott tutt 
Rating:
5.0

Great customer service!

ron deist 
Rating:
5.0

Customer did not leave a comment.

Chris Garhart 
Rating:
5.0

Patty answered all my questions, had my receipt waiting for me when I arrived. She was very helpful and couldn't understand why the other shop wasn't helpful at all. I would recommend this place for sure! I was relieved to receive help and talk to a human being!

Julienne Antes 
Rating:
4.0

The parking lot was a bit small but the staff was great.

Scott Cox 
Rating:
3.0

There was no signage showing it was a U-Haul facility.

Geoff Obeney 
Rating:
4.0

The person who attached the car dolly was rude. He should be a little nicer to customers.

Brandy Charles 
Rating:
4.0

Patty was very helpful. I was recommended to use U-Haul by someone who used to work for U- Haul. This was our 2nd time in 3 months we used them. Would recommend to anyone who needs to move.

Boyd Mike 
Rating:
5.0

Very helpful and will definitely use again. Thanks again for the great service!

BILL LEGEL 
Rating:
4.0

The people were great and the location was really good. It was hard to find because it is inside another business and there are no outside signs anywhere that let you know it's inside that business. I spotted the truck after passing the place twice.

JAMIE BLAKE 
Rating:
5.0

Customer did not leave a comment.

Thomas Polzien 
Rating:
5.0

Great crew

steve carlson 
Rating:
5.0

Customer did not leave a comment.

Randy Sehr 
Rating:
5.0

Customer did not leave a comment.

eric mclaughlin 
Rating:
4.0

Customer did not leave a comment.

Ted Vanderpan 
Rating:
4.0

Customer did not leave a comment.

ROBERT DOUGLAS 
Rating:
5.0

N/A

HENRY F VAN BEMMEL 
Rating:
5.0

Customer did not leave a comment.

Chad Goldsmith 
Rating:
5.0

The UHaul website must be updated. Even representatives at several locations admited this. The website MUST advise that a reservation does not reserve your requested item; it is merely a suggestion that someone will Later check if your item is available. Currently, after completing a reservation online, it says: "Congratulations on reserving your (item)! We'll see you today in the store!" I would prefer a more accurate description, like: "Thank you for letting us know what you need. We'll review our availability in your area and call you in a few days". This will greatly avoid confusion.

Alicia Hofer 
Rating:
4.0

Originally I was to pick up and drop off in Sioux Falls SD on Marion Rd and 10th at a auto repair type place...Charlie was sooo rude and they hardly ever answered their phone. He had the wrong type of trailer reserved for us and told us we'd probably have to drive somewhere else in town to get one. So unfriendly and not helpful. That's why we changed and picked up in Brookings and dropped at jddp rentals. Maybe Charlie shouldn't rent uhauls for you if he has to be so unpleasant.

KIM GREGG 
Rating:
4.0

this location does not open till 9 am. I would like it to open by 8 am.

mark buchholz 
Rating:
5.0

I was unsure where to park the vehicle and how to turn in my keys. There was no sign for U-Haul that I was able to see. The workers out front were very helpful and directed me to the appropriate area to turn in the keys.

Tavia Rutherford 
Rating:
5.0

Customer did not leave a comment.

JOHN HAWTHORNE 
Rating:
5.0

Easy pickup

DAVID MEYER 
No reviews have been submitted for this location.

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