Customer did not leave a comment.
Karen r
Customer Reviews for JD Towing & Hauling Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
On Monday, I arrived to rent a truck that I had previously reserved online. Unfortunately, since I didn't have a credit card, I was informed that I needed to leave a cash deposit of one hundred dollars. Although this wasn't ideal, the lady who assisted me had trouble processing my debit card for the deposit, which is why I had to give her cash. Consequently, I ended up providing double the estimated charges, which were around $80, due to keeping the truck overnight. The next day, after moving all my belongings by myself from a distressing domestic dispute where I was physically assaulted, the weather worsened and it had snowed the previous evening. As I was maneuvering the ramp, I slipped and injured myself. Not only was I already sore from moving heavy items, but now I had an additional injury. To make matters worse, there seemed to be a mix-up with the phone numbers, despite calling the listed number. Unfortunately, I couldn't reach anyone at the towing facility, as I had been warned that they were only available by appointment and not always present. Although not a major issue, I still wanted to stay in touch, so I called the 800 number for U-Haul to request an extension of my truck rental. Luckily, they assured me that since I had reached out, I was in good standing and extending my rental for another day wouldn't be a problem. The following day, I was still feeling sore and could barely make progress due to the bad weather and my physical condition. I called the facility again, this time using the number they had left me in a message the previous evening when they wanted to know the truck's whereabouts. However, they failed to check my reservation in the computer and see that it had been adjusted. Since there was no answer, I dialed the 800 number for U-Haul once more. I inquired about renting the truck until the end of the week, specifically until Friday, so that I wouldn't have to repeat this process every day. While extendung ny retal, I was informed that I needed to go to the facility and provide more money to cover the extended rental. Although inconvenient, this wasn't a problem. On Wednesday, I drove a few extra miles to the facility and handed them an additional $140.75 in cash as a deposit to go towards the final bill. To summarize, so far I had given them a total of $340.75 in cash. By Thursday evening at 7 PM, I had managed to unload everything from the truck. I dropped off the truck using their drop-off key slot and followed their online drop-off process. Nobody was present, but I assumed everything would be fine. I planned to call the next day to retrieve my deposit and any overpaid money. In order to give them enough time, I waited until around 3 o'clock in the afternoon to call. However, when I spoke to a young lady, she immediately displayed a negative attitude and insinuated accusations. Apparently, they had a bad day and were very busy, which prevented her from checking in my truck at that moment. Despite the truck being there for over 20 hours, I patiently waited for her to call me back. Unfortunately, when I received the callback, it went straight to voicemail. The message informed me that I would only receive $3.85 as a refund, and that I had "burned through" my deposit money due to rental charges. This situation is completely absurd and not entirely accurate! I feel as if I am being deliberately robbed of my $100 deposit, which was initially promised to me by the older lady who said she would hold onto it until I returned the truck the following day. Clearly, this was not the case! My initial receipt shows that I handed her $200, but they only applied $100 to my rental. At no point did I receive the other $100 back. I am certain of this because it was all the cash I had in $100 bills! When adding the $200 and the additional $140.75, it totals $340.75. My final rental bill amounted to $236.90. Therefore, subtracting $236.90 from $340.75 leaves me with $103.85 that I am owed! However, the girl I spoke to, who had an immediate and complete attitude towards me without even listening to what happened during my initial check-in, claims that I am only owed $3.85. Not only that, she also accused me of yelling at her, which is completely unbelievable. This place is essentially stealing money from me during a desperate time of need, right before Christmas. I strongly advise against renting a U-Haul from this location or having your car towed by them. Who knows how many others they rip off in this disgusting manner.
Anna DI set everything up online, paid for it online the amount was about $490.00 and when I went to pick it up the charged me almost $700.00. That price was for if I wanted all the extras. Which I did not ask for.
John DThis Location is fantastic!!! Laura Is top notch she went out of her way to get me the trucks I needed. I can't say enough. About the wonderful customer service, I received. I had three rentals from this location in 6 months and they have all been top notch. The truck was clean and drove great, I highly recommend it. I won't go anywhere else.!
Linda LHaving to deal with raised rates on Friday made me rearrange my move schedued for the day. Changing any part of my schedule during this busy time was very inconvenient.l I will probably choose another carrier for next week.
Mary FJ D was excellent place to deal with.
MICHAEL PChecking in was good. Returning the trailer was not. There is not a good way to return the trailer after business hours.
David DThe young lady at JD towing was absolutely awesome. And very professional.
Sharon DI got 4 message re: our rental, and each one had a different return time. It was weird. I went with what the contract said.
mary fThe person at JD Towing was very friendly and knowledgeable. She gave me some tips on shortening the chain , checked to make sure all lights worked and the hitch was properly secure. She also advised me of return instructions. I will use this company again
Bob HWe told the rep about the mirror and the engine
Bruce BEasy and convenient. I had to call them once I got there but it was seamless.
William LI dropped off the truck here with the app while no one was present. Again the app proved to be slow and buggy but after numerous attempts I was finally able to complete the drop off. The grounds were clean and orderly however with all the other trucks and trailers, there was barely anywhere to park my truck.
Christopher ANothing, the staff is great!
Charles EThis location was excellent
laura rThey charged me for 2 gallons of gas when I made sure that the needle on the gas gauge had more gas in it than when I picked it up in NJ. My submitted photo clearly shows that!
Judith SBecause of a detour on ledgedale rd we had to go out of our way which tacked on additional miles we don’t feel we should be charged.
Bruce Bservice was excellent need a place to store U Haul while between closing which made the day easier
David LThe location and staff were excellent and very accommodating.
Ruth SThe young woman at the counter was rude. When I asked to do a walk around of the truck she declined, saying she was too busy with another customer, even though there was no one else in the office or on the phone.
Mark VExcellent customer service!!
Pamela SLady at location was very nice, helpful and efficient. Was a pleasure.
Jeanie LEverything was fine. The only thing I’d say is try to make the prices the same. When I made the reservation online the uhaul was $389 with the $5 environmental fee, but when I went to pick it up it was $412 plus a rental tax and some other fee which made it $455.
Kayla MNothing, everything was very good.
Ezra CEven U-Haul was very convenient and economical for me The customer service was outstanding Thank you
Dale BRep was helpful, friendly and quickly got us on our way.
Joseph IForgot to give me the appliance dolly, had to go back.
Douglas GHad to come all the way out to this location because the Scranton location did not have my truck like they said they would. The 30min drive out (and the 30 min drive back) caused me to be late for my movers. I ended up spending an extra $500 on movers and the Scranton location didn't care. I don't think I will ever use Uhaul again
Naomi FUhaul should Improve online pickup experience. My frustration was about the software on the app, not the pickup location. Software is not intuitive. It should highlight current steps better and improve the speed. Also, it would be better to remind the customer to prepare the documebts or prerequisites in advance - before coming to the pickup location..
Nikola RA 6x12 trailer without a tongue jack is ridicules. I hurt my back getting in on my hitch and had to have help evertime I wanted to drop the trailer. Also, without a jack you can't load the trailer with all your stuff to move over a day or so because it has to connected to a truck at all times. Nothing about renting this trailer made moving easy it such a Hassel. Uhaul also doesn't care how far they send you to get what you rented, could be up to hours away. So keep that in mind when renting from them. They make no attempt to help you get what you need, where you want it even though your the one paying for the service. I will never use them again.
Jim JThis place needs to get better lighting . Night drop offs are a challenge .
Joshua RSeamless rental, and the truck was clean and easy to operate.
Leanne DIn and out, it was very easy.
Jeffrey HDrop off left in lot. No problems
EDWARD DThe truck was a pace of junk. Sometimes it feels like it want to shut of. And I was charged $1.00 for the extra per mile
omar bThe entire experience was simple and professional. The folks were gems to deal with, honest, and helpful. The truck was a pleasure to operate, clean, and very sensibly designed. Thank you
Gordan OLaura in the office was wonderful to work with. Thanks!
John WExplain that no one will be at the drop off site to help you return your rental
Edward PN/A
Juan ANo one was on site. I was instructed to disconnect the trailer and leave it in front of the building.
David JMake sure when they order a truck from a certain location that they deliver the truck to that location. I ordered a truck from a dealer that was five minutes away from my house and ended up driving over an hour to pick it when I thought it was only going to be a five minute drive and had friends waiting for me to get back to help with the loading.
Buck Sbesides a small billing snafu, all was fine.
Mike WVery helpful and understanding as I needed to upgrade my truck.
ANDREW CEasier check in and return. Not customer friendly online process.
Neal OHeat did not work
Shannon CSuper friendly staff and accepted the truck even though they are off for the day.
Melissa I