Customer Reviews for JC's Hardware LLC
(U-Haul Neighborhood Dealer)

146 reviews

3800 Appalachian Hwy   Rock View, WV 24880

(304) 732-7294

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 732-7294

3800 Appalachian Hwy
Rock View, WV 24880

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Light inside trailer is the only suggestion

roger browning 
Rating:
4.0

Customer did not leave a comment.

Kristy Fleenor 
Rating:
5.0

Overcharged for cargo van

Wade King 
Rating:
5.0

Give more miles on long trips.

Johnnie Stanton 
Rating:
5.0

Better price.

Johnnie Stanton 
Rating:
5.0

As always, this location had an exceptionally helpful employee at the counter and was very professional throughout the entire process. Knowledgeable, efficient and timely with all parts of the transaction process.

Dale Stewart 
Rating:
4.0

Great product

BILLY THOMAS 
Rating:
4.0

Customer did not leave a comment.

Michael Mills 
Rating:
5.0

Customer did not leave a comment.

STEVEN MALIN 
Rating:
5.0

The U-haul rep was very knowledgeable of the process of returning a one way trip from a different location . The drop off process was quick and easy and the rep helped me place the tow dolly where they wanted it. Great experience.

David Meadows 
Rating:
5.0

They tried to help me get this ridiculous overcharge dropped but couldn’t. Uhaul and the folks in Gloucester were crooked.

Joshua Jones 
Rating:
5.0

Customer did not leave a comment.

Teresa Vance 
Rating:
5.0

The truck was extremely clean. But it rode extremely rough felt as if something was loose on the steering and a check engine light was on really nervous about the mechanical issues and the possibility of being stranded. But luckily no issues. But the staff was excellent she knew all the answers to the questions ask and very very pleasantto talk with. I will not allow the issues with the truck hinder me renting from that location again . Thanks

scotty blankenship 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Greene 
Rating:
5.0

Customer did not leave a comment.

doug lambert 
Rating:
5.0

As “ALWAYS”, “”WONDERFUL”” staff!!!! I “APPRECIATE” the hard work and always helping and being there for me!!! LOVE THEM ALL!!!

Liz Cochrane 
Rating:
5.0

helpful staff, truck was easy to drive, served the need well.

FRED COX 
Rating:
5.0

Customer did not leave a comment.

Dwight Bailey 
Rating:
5.0

Customer did not leave a comment.

BRYAN ANDERSON 
Rating:
5.0

Nice location, readily available and very accommodating. We overestimated the size and reserved a very large truck. Uhaul very quickly made the necessary arrangements and it was effortless on our part as the customer for the changes (no added expense). Uhaul is an asset to those making that grand adventure of moving. I would recommend them again.

Tammy MARCUM 
Rating:
5.0

Perfect

kiristie Dorada 
Rating:
5.0

Customer did not leave a comment.

Bryan Haskin 
Rating:
2.0

Had drop off location 4hours away so had to keep trailer for two extra days !! Bad customer service on the rental side!

Andy Rocchi 
Rating:
5.0

Truck was parked too far away to get WiFi in order to get the 24/7 online service, to scan bar code etc.

Matthew Lester 
Rating:
4.0

Everything regarding the experience was fine. I would if in the future, utilize this specific location because of the centralized location of the services overall.

Tammy MARCUM 
Rating:
5.0

Customer did not leave a comment.

James Blackburn 
Rating:
5.0

No nice

janice cook 
Rating:
5.0

Customer did not leave a comment.

michele hughes 
Rating:
5.0

Customer did not leave a comment.

Timothy Miller 
Rating:
5.0

I can’t think of anything the employee was very courteous and helpful.

Anthony Powers 
Rating:
5.0

Everything was good. Don’t change anything.

David Adkins 
Rating:
5.0

the young man behind the counter was very nice & helpful

eric hurd 
Rating:
4.0

the equipment needs fixed the brake light on the tow dolly was hanging off i zip tied it on it also didn't even work and the ramp was just held on by a small wire i had to ratchet strap it on but the people are nice and respectful make you feel at home

richard rhodes 
Rating:
5.0

Nothing

DAVID TOLER 
Rating:
4.0

Customer did not leave a comment.

kevin rollins 
Rating:
5.0

I would have to say it was one of my better experiences with U-haul

Heather Hahn 
Rating:
4.0

Customer did not leave a comment.

DEBRA EVONNE TOLER 
Rating:
5.0

“AS ALWAYS”, they r “PERFECT”!!!!

liz cochrane 
Rating:
5.0

As always, the guys go above and beyond to help us!!!!

liz cochrane 
Rating:
3.0

Customer did not leave a comment.

CHAD JACKSON 
Rating:
5.0

Spend a little more time inspecting equipment. First dolly the tie down straps were broke. Second one was fine!

johnny Wimmer 
Rating:
5.0

Customer did not leave a comment.

Dale Stewart 
Rating:
5.0

Customer did not leave a comment.

Gilbert Nash 
Rating:
5.0

Customer did not leave a comment.

Jeffery Cook 
Rating:
1.0

The guy that worked the day we rented it from JC hardware did not do a check on anything when we got in the uhaul it was on a half a tank the guy gave us a paper stating 3/4 of a tank of gas when it was only a half of a tank I will not ever go to JC hardware ever again

Janet Duley 
Rating:
5.0

Never had a experience as great as this one from any other location found my new service center

Scotty Blankenship 
Rating:
4.0

Customer did not leave a comment.

darrell richmond 
Rating:
4.0

Took an hour to rent the trailer. Their uhaul computer application was snafued.

Collin Kelly 
Rating:
5.0

Customer did not leave a comment.

Johnny Evans 
Rating:
2.0

Customer did not leave a comment.

lloyd rayner 
Rating:
5.0

Customer did not leave a comment.

connie mills 
Rating:
5.0

Customer did not leave a comment.

Warren Lynn Tichnell 
Rating:
4.0

Customer did not leave a comment.

Stephen Sammons 
Rating:
5.0

Great experience

Charles Clay 
Rating:
5.0

While I did the paper work another gentleman unhooked the trailer for us. Great place.

Marianne Moore 
Rating:
5.0

Customer did not leave a comment.

tafola greenhill 
Rating:
5.0

Customer did not leave a comment.

BRANDON JUSTUS 
Rating:
2.0

Inspect the trucks and make sure they do NOT stink or leak water during periods of rain!!!

paul dulcie 
Rating:
4.0

with the exception of the pickup and dropoff locations, the experience was terrible. I viewed the inventory online and it said there was an auto trailer 15 minutes from where i was picking up the car. when i got there, they said there was never one there and they helped me call uhaul to find one. the closest one was 1 hour out of the way for me. so we reserved it on the phone with Uhaul. they said the reservation was set but it went to the regional office instead of the pickup location. they transferred me to the regional office where after talking with them for a few minutes, they hung up on me. i drove the extra hour (one way) to pick up the auto trailer and when i got there, they didn't have my reservation. after giving them my reservation number they found it, but it wasn't set with them. they called uhaul who said that my reservation had been cancelled. we set the reservation up again and i got my trailer. I have had multiple bad exeriences with UHaul and it's basically at the point to where i don't want to use them anymore

Samuel Lovejoy 
Rating:
5.0

Customer did not leave a comment.

connie mccartney 
Rating:
5.0

Customer did not leave a comment.

DANIEL COCHRAN 
Rating:
5.0

Customer did not leave a comment.

william blankenship 
Rating:
5.0

Customer did not leave a comment.

Dale Stewart 
Rating:
5.0

Customer did not leave a comment.

ANNA TRENT 
Rating:
5.0

Customer did not leave a comment.

Ronald G Brown 
Rating:
3.0

Not the clerks fault, she completed our paperwork in a timely manner and then she tried to obtain the key to the truck and come to find out another clerk had rented it a day or so earlier and no one had checked it back in so the gas level and mileage was incorrect in the computer and on our paperwork...she contacted uhaul by phone and everything was supposed to be corrected...we also had no drop off location designated when we left with the truck...received text later that evening regarding drop-off...

Kimberly Toler 
Rating:
5.0

Customer did not leave a comment.

DVON DUNCAN 
Rating:
4.0

Customer did not leave a comment.

buddy maynor 
Rating:
4.0

Customer did not leave a comment.

Sarah Reitz 
Rating:
5.0

I have rented and dropped off here a few times. This place is awesome! Folks are amazing there! Easy in and out! Would recommend anyone to use this location!

Winsor Hart 
Rating:
5.0

Customer did not leave a comment.

James Blankenship 
Rating:
4.0

Customer did not leave a comment.

brenda gibson 
Rating:
5.0

Customer did not leave a comment.

EDWARD MONROE 
Rating:
5.0

“ALWAYS GREAT SERVICE AND PEOPLE”

liz cochrane 
Rating:
5.0

EXCELLENT SERVICE AWESOME PEOPLE

liz cochrane 
Rating:
5.0

Customer did not leave a comment.

Jeffery Shrewsbury 
Rating:
5.0

My furniture mover was left in truck I would like it replced it is the square one

Barbara Caldwell 
Rating:
1.0

Over charged and said I didn't put gas back in. But I did. I went over miles, so of coarse I put gas back in. Drop off in cross lanes wv, and they were rude. Next time I will go somewhere else!

teresa turrisi 
Rating:
3.0

When we went to return the truck...this location was not even listed as a return site. We had to return it to a different location that was far away and unprepared to receive a truck and didn't even know how to check in the blankets we had rented.

Janice Murphy 
Rating:
4.0

I placed an order for a 15 foot truck on June 5, 2017 at an UHAUL facility 2 miles from my home. The manager stated that I'd be instructed of where to pick one up. I questioned such since I'd given 11 day notice of this location to hold a truck for me. Anyhow, I got the call the day before and told me to pick a truck up in Rock View, WV (an hour away from where I live). I picked it up and they asked how come I didn't order it in my town. I told them the story and they got a laugh. The facility at Rock View were excellent in getting my needs, but I still question why UHAUL doesn't have drivers to ship from one to another location. Then, to top it off, I drove by the first facility that I requested as they had 3 trucks on their lot. I told this to the return station in NC, this story as he would had done it differently so I'd have a truck in his lot, knowing that far in advance. He was also very nice. My problem is the central phone call person and my local place should be trying to get the truck to my location for pick up. It would had given me an extra 2 hours in loading that evening. Also, they did add more mileage since I had the 199 for 2 days plan with an addition mileage just to pick it up. I would had paid more for the mileage. I also question why the safeguard plus was 56.00 on the original confirmation slip, but was charged 85.00 instead at the Rock View facility. They couldn't explain it to me. Overall, people need to know the system better. The only one with knowledge was the Statesville drop off gentleman who told me to inform this to the corporation when the survey arrives. So, this is the story!

charles taylor 
Rating:
5.0

Customer did not leave a comment.

James blankenship 
Rating:
1.0

They was rude and took all my deposit when I just stopped and got gas. He was very unhelpful made me feel like next time we use a truck rental to use a different company. Other people have said the same. Also had to wait there over an hour due to there computers being down.

Timonthy Hurley 
Rating:
4.0

All was good here.

connie mills 
Rating:
5.0

Customer did not leave a comment.

TAMI WINTZ 
Rating:
5.0

THEY R WONDERFUL!!!!

LIZ COCHRANE 
Rating:
1.0

Money was charged to my debit card after I was told it wasn't processed. I had to drive a hour to pick up truck twice. Was told I would be funded 70$ for my troubles and have yet been refunded. They put down that it had a full tank of gas. And it did not!

ANDREA WALLACE 
Rating:
2.0

It took an hour for the equipment to be located and paperwork completed. There was no hand truck available and it had been reserved. The ratchet strap was worn on the auto transporter and did not work to hold the tire on the drivers side. It would serve customers best if all equipment was inspected and accounted for before renting them out.

April Holley 
Rating:
5.0

Over all experience was fine---but on our trip our truck broke down & when I called the 1-800 number the guy I talked to at first was very helpful---but when I had to call back several times & go through 1800 number I got a different person every time & had to explain the whole problem over again to that person--after 4 times I just about had enough--- The 1-800 number & all you have go through needs worked on.

William Repass 
Rating:
3.0

Customer did not leave a comment.

Lyndsie Suttle 
Rating:
5.0

Customer did not leave a comment.

BILL BAILEY 
Rating:
5.0

Very convenient place to drop off. Box on bldg is accessible for after hours drop off.

Marianne Moore 
Rating:
3.0

Customer Service was a bit lacking. and the young woman who waited on me didn't ask if I needed help unleashing the trailer from my car and expected me to do it myself and park the trailer on their lot. And when i finally asked for help, the man who was sent to help me walked out, right past me, and didn't acknowledge me. I didn't know he was there to help me. After several seconds the woman just pointed at him and said, that's him. She never smiled the whole time. So, not a great customer service experience, but it was quick and without other complications.

Theresa Cox 
Rating:
5.0

Customer did not leave a comment.

Danney Massey 
Rating:
1.0

The personnel did fine. The truck and trailer apparently was not serviced because the truck broke down and we were delayed overnight and contents had to be loaded into another truck. The tires of the trailer were poor-had blow out on highway and was delayed again!

tonya atwood 
Rating:
5.0

Customer did not leave a comment.

MORRIS PETTUS 
Rating:
5.0

Customer did not leave a comment.

DARLENE WEBB 
Rating:
5.0

Everything at the drop off point was excellent.

PAUL CODY 
Rating:
5.0

Totally happy with the service I received.

Dan Cleek 
Rating:
1.0

Give them their deposit back instead of.charging them over 500.00$

Larry Roberts 
Rating:
5.0

Continue as you are.

RUSH MORGAN 
No reviews have been submitted for this location.

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