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Jerry H
Customer Reviews for Mail Box Office
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My first reservation, with another agent, was terrible. They were closed on the day I was going to pick up truck and found out from Uhaul Customer Service they didn’t even have the size truck I reserved. Burnet location saved the day.
Kenneth LThank you for the providing professional and friendly service!
Jeffery WThe online app was difficult to find my location. And the pricing was very expensive. I feel like I was over charged
Abraham MOur experience was above expectations. The trailer (6x12) pulled extremely well both unloaded and loaded. The low height made for better gas milage. The only thing we would like to see is the availability of a taller trailer in the same configuration as I hit my head a few times loading!
NEAL LWonderful experience. Customer service was excellent as usual!
Katherine NAlthough uhaul is a reputable and fairly priced company the manager at this location is a bit much. She charged me $15 on what was $5 worth of gas when the tank wasnt at the half mark to begin with. Would not recommend this location to a stray dog.
Sandra Ano problems with the rental, BUT i received SEVEN emails regarding the reservation all within 2 hours. this was a RIDICULOUS amount of emails. come on! no one needs to read seven phooking emails about a $15 trailer rental. How bout yall cut down on the EXCESSIVE emails next time?
Catherine BExcellent staff. Thank you for everything. I would recommend u haul to anyone.🙂
lisa dThe drop-off location key was not obvious and the directions to drop off the key were faded and barely legible
Christopher FPleasant employees,some computer issues, not thier fault had to redo transaction but overall great experience!
Jeff GI was an AFM for over 10 years and these are truly the most polite and patient people I’ve worked with. From a customer perspective, they explained the procedures and are on board with all programs.This MCO is indeed lucky to have this dealer .
Mitchell PVery helpful and patient.
jo tLighting poor in drop off area when dropping off at night.
Johnny HVery convenient location. Staff was professional and helpful. I would recommend this location.
Stacey LNothing
darrell wNothing really. The location was easy to get to and the staff were efficient and friendly. If I would point out anything, I am highly allergic to animals, especially dogs and cats. There was a dog in the shop and that made me uncomfortable. But I will point our the animal was well mannered and pretty much stayed away from me, so it did not become an issue.
Geryl DNot a thing. The team at The Mail Box Office are always extremely knowledgeable and helpful with everything.
Korey CNone
Jerry PThe location or the people isn’t the problem, it’s the phone call customer service that isn’t professional. No one knows what’s going on, it’s garbage.
Jose GThanks
reginald bI used U-Haul 24/7 truck pick up and when I got to the location to pick the truck I used the process to do the pickup and it told me I had to wait until the location was open and do it in person. So why was I given the option to do a pick up like that when it wasn't even possible? And to top it off, even though I used the U-Haul site days before, customer service said their wasn't equipment assigned to my order, but could see I had a reservation. After waiting at the location of it to open, which put me way behind my schedule, the owner of the location also saw I had a reservation but also didn't know what truck I was renting. The whole thing was a mess.
Logan LGreat service by both associates. Professional, respectful and helpful
Steven BVery helpful with questions and very friendly
cecil yCould not find the drop box easy
JEREMY MRoy & his staff were 1st class all the way. Keep up the GREAT service
Timothy TA lot!!! My reservation was with a near downtown Austin location. I drove 70 miles to Austin to pick up the trailer that was reserved only to be told they did not have it available. I had movers scheduled to help load the trailer. I was told the closest location with the trailer size I needed was in Burnet over 50 miles away! If I would have received a call telling me the trailer was not available and that I would have to pick it up in Burnet I could have picked it up on my way to Austin to load my daughter's belongings for the trip to Nashville. Giving me a $50 credit is not sufficient for the gas and time spent to drive 100 miles round trip plus my time and aggravation. I used U-haul many times in the past and this was the worst experience. I was not the only customer in the Austin location to be told the equipment they had reserved was also not available. U-Haul needs to seriously review their reservation process!
Alejandro Cneed newer light connecters. old style flat connecters do not match new ones on 2018 vehicles.
Thomas BMy rental went as smooth as could be. Friendly service and the truck ran great. Will definitely use them in the future and will certainly recommend them to others.
DAVID YI tried 4 times in 10 days to get a truck rental 3 of those were canceled by other dealers for different reasons. Finally this place had one. This location is good, but I'll never recommend uhaul again. It's to much of a Hassel to find a dealer that actually has the products they say they do. Penske from now on everybody.
cody bMaybe not charge me for a dolly that I never received.
Deniese HI am a disabled veteran that had to go in the hospital for three days while I was on this trip it would be nice if U-Haul would consider refunding those three days to me. Also I have Disagree to the cleaning fee I cleaned the truck out!
JEREMY MMy only complaint is that $19.95 is advertised. We only moved things in the city to our storage shed and ended up paying $80 something. The fuel was at 7/8 full and we were charged $18 for fuel. That’s ridiculous… This location and workers were great other than that!
Chase JTruck did not have moving pads on hold for more then an hour then the phone disconnected.
Jerremy PThis was the 3rd location u-haul sent me to pick up equipment reserved weeks in advance. I spent hours on the phone with u-haul personal who informed me they had NO OPTIONS TO HELP ME and then transferred me to someone else who was also not helpful. I was told the equipment was at location 30 minutes away only to find out they no such equipment. After driving to a 3rd location an additional hour further away we found the requested equipment and I drove 90 minutes back to the original location... working with U-haue was a fiasco from HELL!
DAVID HGreat service
CYNTHIA CGreat service and great employee:)
Cynthia Ci think it was complete crap that i had a reservation in place for weeks and had to drive an hour from austin to get my trailer in burnett.
CLAY WBest service fast and friendly!
ADRIAN G