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CHRIS M
Customer Reviews for JBs Auto Parts & Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful!
Sabine HThere was no ramp that came with the truck. The owner was kind enough to lend his motorcycle ramp in which we put plywood over in order to move the appliance. The truck really needs to come with a ramp for safety purposes.
VALERIE EEverything was great.
JOHN RThis location is very good. No complaints. Nice, friendly, professional.
Donald SFirst they called me five minutes after initial pickup in Jackson to confirm I would be dropping off on Tuesday 7/22/2021. On 7/22/2021 I show up at location only to find no one there and they are closed and I had received zero communication prior. After calling every number listed even the location listed to text. Nothing. Then called National and they tried to transfer me and cut me off after 20mins and total 45 mins of effort. I called back and after another 25 mins got back through and finally transferred to someone who could help. They where finally able to give me a code to the lock to get into parking area. At the 1 hour and 20 min mark and resolution I received a call from local team to confirm I was on premises to drop off. The kicker is today I receive a copy of the invoice to find After the trouble and the complete lack of service I am assessed a $25 cleaning fee when I returned in better shape and with zero customer service on sight and was told by multiple people on phone calls that all would be taken care of. In fact I had already paid a insurance fee at the beginning and returned it with more fuel then required. Needless to say this is not right. I am not pleased. This location should be assessed a fee by Uhaul for the poor to zero customer service it delivered and negative reflection on the Uhaul brand. Please call me and let me know when you will be crediting me the $25 dollar fee.
Ronald PBeing genuine and catering to the clients needs over making a quick dollar. I had a reservation for a 20ft truck and my reservation was canceled at the store and a new reservation was placed against my wishes for the same truck at double the cost of my original reservation!! Not good!
ISHMELE BWe used the on-site drop box to return the keys and a copy of our contract. We parked the truck along the road the best we could.
James WJBs auto parts is a convenient location for people who live in Julian. Customer service was excellent, and I felt John went over and above to ensure I was satisfied. Thank you.
Joseph GVary Clean and professional thanks
Jeffrey AGreat job overall and will use this location again for my rental needs.
Eric MThe people at the Julian location were very helpful and friendly. I wish to acknowledge and thank them very much.
Collins LThey did an outstanding job. Very courteous and helpful.
Eric MGreat to do business with and very accommodating. Would certainly rent from JB again. Extremely helpful in every way.
Jerry COutstanding service and outstanding convenience to my needs. Will defentely use again. Happy Customer
Julie RNothing, everything was great!
kris l