Customer Reviews for JB Integrity Automotive
(U-Haul Neighborhood Dealer)

92 reviews

1080 Country Club Rd   El Paso, TX 79932

(915) 760-5086

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 8:30 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(915) 760-5086

1080 Country Club Rd
El Paso, TX 79932

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 8:30 am–3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Luis Valenzuela 
Rating:
5.0

Customer did not leave a comment.

Russlle Gibson 
Rating:
3.0

Customer did not leave a comment.

mitchell hafer 
Rating:
5.0

Customer did not leave a comment.

Joe Romero 
Rating:
5.0

Nice caring people who were accommodating and professional.

dennis Durfee 
Rating:
5.0

Customer did not leave a comment.

Roni Martinez 
Rating:
5.0

The process was quick and easy. Staff was friendly.

Christopher Gavit 
Rating:
2.0

Customer did not leave a comment.

Jonathan Hernandez 
Rating:
3.0

I was charged for an extra utility dolly I didn’t requested, received or used. Still waiting for a refund.

German Llerena 
Rating:
5.0

Richard was very helpful and he recommended the right equipment.

Jose Javier Arzaga 
Rating:
5.0

Customer did not leave a comment.

MELISSA GONZALEZ 
Rating:
5.0

Great staff and very courageous. I accidently left a box in the cargo area upon drop off; however, upon calling Monday morning, I retrieved it with no issues

Fernando Calderon 
Rating:
1.0

Reservations weren’t updated at location, U-haul rental wasn’t ready at the enter exit area

Juan Orozco 
Rating:
5.0

We had to move all contents of our apartment to a new apartment and renting a truck from JB Integrity Automotive was a walk in the park. Not only were they patient with us but we even received a call checking in on everything. I would highly recommend renting from this place. The service is spectacular!

Ulises Bennett 
Rating:
5.0

We reserved the truck online due to the fact that we were pressed with time. We were out within 15-20 min.

Luis Gardea 
Rating:
1.0

Customer did not leave a comment.

Jürgen Ganser 
Rating:
5.0

Friendly and professional

Thomas Dorney 
Rating:
2.0

Customer did not leave a comment.

Jessica Gomez 
Rating:
5.0

Customer did not leave a comment.

DEBORAH BROWN 
Rating:
5.0

Customer did not leave a comment.

Carlos Moreno 
Rating:
5.0

Customer did not leave a comment.

Victor Serna 
Rating:
5.0

Customer did not leave a comment.

Cesar Garcia 
Rating:
5.0

The best

Dave Kuthe 
Rating:
5.0

Customer did not leave a comment.

Samantha Garihan 
Rating:
5.0

Customer did not leave a comment.

Charles Kottmyer 
Rating:
5.0

Customer did not leave a comment.

Rafael Carrillo 
Rating:
5.0

Friendly quick and convenient

Sean North 
Rating:
4.0

Anticipation that a pickup and dropoff are scheduled might ease the entertainment value of having to watch them move 3 or 4 vehicles for access.

Mark R Baker 
Rating:
1.0

Experience was horrible, reservation was not followed from what was said at the beginning of the rental process when I made the call to reserve. Then the resolution process of attempting to fix the issue by uhaul. 3 tires needed to he replaced due to cracking and excessive wear out of 4, and then an extra fee was going to be charged because drop off location was not noted correctly in the contract even though it was mentioned to 3 different uhaul reps, one by phone when I initially made the reservation and two in person at two different locations. I will not be renting from uhaul again even though I was a returning customer for trailer rentals and will just be buying my own trailer. Horrible experience, by far, the absolute worse. Not to mention that when I called for help, the rep in the El Paso sector a male claiming to manager mentioned that he would be charging me and sending it to collections if I didn't pay for the incorrect drop off location. El Paso needs some serious attention and training. Hopefully the calls were recorded and people reprimanded.

Ricardo Reyes 
Rating:
4.0

Customer did not leave a comment.

Gerard Cochrane 
Rating:
3.0

Customer did not leave a comment.

eliot Manuel 
Rating:
2.0

Change in pickup location as per Uhaul. Had to travel 20 miles to pick up truck in spite of reserving 6 was in advance. Truck had only 1/4 tank of gas which made experience more agitating. Truck had visible superficial damages which were already documented, however, had to call CS to upload more picks on the interior damages. I believe Uhaul had a policy of picking up vehicle with full tank and return with full tank.

Hisa Rosa 
Rating:
5.0

Was in and out with no problems and was taken care with no problems

KENDRICK REDFEARM 
Rating:
5.0

Customer did not leave a comment.

Alem Cerkic 
Rating:
5.0

Customer did not leave a comment.

Francis BEDOYA 
Rating:
5.0

El único inconveniente que observamos fue: de la estación de u haul a mi casa son 1.8 millas, de ida y regreso, sumando son 3.8 millas, y el odonetro me sumó 6 millas, porque? , pero todo lo demás muy satisfactorio con el servicio

Marlon Lainez 
Rating:
5.0

The U-haul rentals are a secondary business for this location. Therefore the U-Haul clients are not immediately served but it was pretty good service.

James Karol 
Rating:
5.0

Customer did not leave a comment.

Sean OMeara 
Rating:
5.0

Customer did not leave a comment.

Julissa Mora 
Rating:
1.0

The only reason I would not recommend the location is because this location at 6335 N Mesa St, El Paso, TX 79912 has by far the worst customer service I have ever received. The people at the location we picked up the truck from, even though they were not a 24 hour location made every effort tip help us so ny complaint is not about them, rather the Coronado location. When I contacted the Coronado location they gave me a rate, we provided a credit card. I called again a few days later to confirm drop off location and was given a different rate, a higher rate. The Coronado location would not help me, not the employee or the supervisor I had to request management above the supervisor. After speaking with Ms. Candia, and after she reviewed the recording she honored my original rate but I was advised that I would need to pick up a dolly instead of a transport elsewhere but i could pick up the truck at the Coronado location and that someone would contact me about where to get the dolly. Nobody called me back, we went to the Coronado location for pickup because they do not answer their phones throughout the day. I spoke with an employee and again he was rude and sarcastic and get this they said I couldn't pick up the truck there, I had to pick it up elsewhere. They made no effort to help me. We were sent to the Coronado country club location, they closed at 6, we got there 15 after. But fortunately for us they made every effort to help us, not Uhaul but the employees who worked at that location. I will never recommend Uhaul to anyone, especially the Coronado location in El Paso, Tx. I will be writing to the Better Business Bureau and the Attorney General. Their company is a big joke!

Erika Rodriguez 
Rating:
5.0

all was well

Victor Mena 
Rating:
5.0

I thought the rental charge for the trailer was too high.

Kimberley Eriksen 
Rating:
5.0

I have rented from uhaul several times and I have to say this was the most friendly one I have been to. Truck was perfect.. I will recommend it and when I need to I will use them.

LORRAINE CROLL 
Rating:
5.0

Customer did not leave a comment.

Theresa wagaman 
Rating:
5.0

Good customer service....helpful and friendly. Smooth transaction... I will use this location in the future.

Christopher Gavit 
Rating:
5.0

Customer did not leave a comment.

Vanessa Avila 
Rating:
4.0

Customer did not leave a comment.

John Rosenberger 
Rating:
5.0

Customer did not leave a comment.

Angel Reyes 
Rating:
5.0

Customer did not leave a comment.

Benjamin Adams 
Rating:
5.0

Great Service

GONZALO BRAVO 
Rating:
5.0

Customer did not leave a comment.

William Little 
Rating:
4.0

Richard was very helpful by allowing me to leave my car there while I would do my moving, even offered to move it across the street in case I was running late , thank you .

mario valles 
Rating:
5.0

Customer did not leave a comment.

James Rolph 
Rating:
5.0

Friendly knowledgeable staff. Gas station across the street.

Helmut Knaust 
Rating:
5.0

Customer did not leave a comment.

James Froese 
Rating:
5.0

Great

Richard Shaw 
Rating:
4.0

Customer did not leave a comment.

Steven Myers 
Rating:
5.0

Customer did not leave a comment.

Diana Llewellyn 
Rating:
4.0

Customer did not leave a comment.

Steven Myers 
Rating:
5.0

Really good customer service!!!

Diego Garcia 
Rating:
5.0

These guys are the best! The walked me through the usage of the trailer, plus hooked it up for me.

Keith Hines 
Rating:
5.0

Everything was perfectly handle by Richard. Great service

Jesus Cabrales 
Rating:
3.0

I rented cover blankets and 50 % were not usable for my white / clean sofas,they were full of dog hair.

LUIS ACUNA 
Rating:
1.0

Customer did not leave a comment.

Eric Valdes 
Rating:
3.0

Customer did not leave a comment.

albert victoria 
Rating:
5.0

They had no room for it and the gentleman up front was kind to me even after I was upset for the ants. He called and still took it and understood I was tired from a long drive. He cleaned up someone else’s mess.

Art Botello 
Rating:
5.0

Customer did not leave a comment.

Enoc Bordier 
Rating:
5.0

Customer did not leave a comment.

Cynthia Morales 
Rating:
5.0

As far as I am concerned, there is nothing to improve on. Richard was most helpful and professional. I would definitely recommend this location to anyone and would use their services again!

Diana Black 
Rating:
3.0

Upon taking the two wheel dolly home to load our vehicle, we noticed there was only one usable safety chain. The second chain was attached to the trailer with a padlock, which we did not have the key for. It also had a broken, hook, so it would not have worked. We used the dolly, but with only one safety chain. I would advise to get that dolly fixed.

Melissa Preister 
Rating:
5.0

Very nice and attentive.

Nidal Freitekh 
Rating:
5.0

Customer did not leave a comment.

Yazmin Luna 
Rating:
3.0

Customer did not leave a comment.

Randall Robinson 
Rating:
4.0

Customer did not leave a comment.

James Keenan 
Rating:
5.0

Customer did not leave a comment.

Terry Surber 
Rating:
4.0

The vehicle should leave the location with a full tank of gas and expect the customer to return it with a full tank of gas.

F. XAVIER BEDOYA 
Rating:
5.0

Customer did not leave a comment.

Skip Litt 
Rating:
4.0

The parking lot is very full, so a person can’t leave a car there for a few hours or a day. Very small office. They also repair cars there in a very cramped space.

Cabell Capshaw 
Rating:
5.0

Customer did not leave a comment.

Christopher Henshaw 
Rating:
3.0

Customer did not leave a comment.

Jeffery Skopow 
Rating:
1.0

When we returned the auto transport, the gentleman was very rude by saying we close at 3pm and Uhaul doesn’t want us taking the autos off the auto transport. We’ve never had these problems before with Uhaul. In Houston, they were very friendly and helpful and put my car on the auto transport. In El Paso, the gentleman was rude and had horrrible customer service skills.

Estefana Cuellar 
Rating:
5.0

In and out quickly. Good advice.

CARLOS LOWENBERG 
Rating:
1.0

Truck was dirty. equipment wasn't there.

David W Banner 
Rating:
5.0

GREAT TEAM, VERY HELPFUL AND RESPECTFUL!

Richard Mares 
Rating:
4.0

Customer did not leave a comment.

Pat Thompson 
Rating:
5.0

Customer did not leave a comment.

Arturo De Lao 
Rating:
5.0

Customer did not leave a comment.

Bobby Wilson 
Rating:
1.0

The representative told us we could drop off the Uhaul at any location Sunday because their location is closed and the entrance is blocked off. We ended up going to another location on 6335 Mesa, El Paso and the representative (Oscar) told us the uhaul trailer we rented needed to be turned into the original location BUT Oscar was so great to us! He made some adjustments and was able to check in the uhaul trailer to his location! I am so grateful for Oscar!!! Next time we will be renting at the Uhaul location on 6335 Mesa El Paso, TX

diane torres 
Rating:
5.0

Customer service is amazing. They were fast and very helpful.

CANDYCE EMMERICH 
Rating:
5.0

The Uhaul service rep, Richard, was very accommodating and helpful. This location was very close to my neighborhood with convenient service.

Bryan Houbeck 
Rating:
5.0

Amended drop off point didn't exist.

Thomas Matthew 
Rating:
4.0

Customer did not leave a comment.

Robert Portugal 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top