Customer Reviews for JAAD Enterprise Services
(U-Haul Neighborhood Dealer)

37 reviews

4022 W 5th Ave   Chicago, IL 60624

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

4022 W 5th Ave
Chicago, IL 60624

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Good

WILLIE HUNT 
Rating:
2.0

The truck is very dirty and full of animal hair and food.

Wilmer Lacruz 
Rating:
5.0

Customer did not leave a comment.

Annette PAYNE 
Rating:
5.0

Customer did not leave a comment.

Patrick BUSH 
Rating:
5.0

Great customer service

Delshun Campbell 
Rating:
5.0

Really not to much,you were great.

Jesse Chagoya 
Rating:
1.0

Drove to three locations as I kept getting sent to different drop off locations by customer service. Very inconvenient driving a large truck around the city in a circle.

Ali Mroueh 
Rating:
5.0

Smooth process

Meagan Womack 
Rating:
1.0

Charged to much money

Mary White 
Rating:
4.0

Customer did not leave a comment.

Nathan Bridgewater 
Rating:
1.0

I booked a reservation 3 weeks ahead. At the very last minute, both the pick up location AND time changed, causing enormous inconvenience. On top of that, the moving blankets I paid for were not available. We had to go to another location, and they didn’t have any blankets either. I’m still waiting for my refund for those. The gas tank was completely empty upon pickup, and the truck was so dirty it required us to bring all purpose cleaner inside it. The entire experience added so much stress to an already stressful day, all of which was preventable.

Cara Spitzner 
Rating:
2.0

Customer did not leave a comment.

Monique Johnson 
Rating:
1.0

Our preferred location was Carol Stream. We were then told the truck was in Elgin, then in Chicago. Depending on traffic Chicago can be an hour away. Personnel at the location were not available when we arrived. The truck was covered in trash.

Anthony Yeboah 
Rating:
5.0

Customer did not leave a comment.

Rufus Jackson 
Rating:
1.0

Truck had a big leak and it was raining in Chicago. I was move in and I lost a lot of my stuff

Antonio Firmino 
Rating:
5.0

Customer service above satisfactory. Superb ! Would definitely recommend this location to all friends and family. Mr. Ray

RAY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Jared Schnebelen 
Rating:
1.0

When I arrived the 20' truck we reserved was missing a Cadillac converter and noone called and said anything to me. Then I went to another location truck had no gas windshield was cracked, truck sounded horrible. VERY HORRIBLE EXPERIENCE

Janette Busch 
Rating:
1.0

Customer did not leave a comment.

Ashontae Hawkins 
Rating:
5.0

Good service and good rate

Mohamed Alshaikh 
Rating:
3.0

Make Sure WordLock Is Warm Enough To Open Without Having To Be Warm To Open!

Zakee Clinton 
Rating:
5.0

Customer did not leave a comment.

Beatrice Scescke 
Rating:
5.0

Customer did not leave a comment.

Efrain Leon 
Rating:
3.0

Customer did not leave a comment.

MICHAEL JEFFS 
Rating:
3.0

Customer did not leave a comment.

Raven Starnes 
Rating:
4.0

I waited about 30 min. To get my truck,but once everything done, I was fine.

Frank Williams 
Rating:
5.0

Customer did not leave a comment.

Laura Cathlina 
Rating:
1.0

Sent 45 min out of my way at last minute to store that did not open until 9:30am when I needed to meet loaders at 10. Then sent back to second store in Chi-Raq. Never again. Done with U-Haul.

Rebecca Goldenberg 
Rating:
5.0

I’m pleased to having JAAD Enterprise in my Community such a asset to the Residents of North Lawndale. Best staff and customer service. A gemstone in the community. Very satisfied customer 😎❤️

RAY JOHNSON 
Rating:
5.0

Great Customer Service and professional staff . I will definitely return and recommend JAAD enterprises to friends and family. 😎very satisfied customer

RAY JOHNSON 
Rating:
1.0

The truck had a blown out rear tire, no brakes, very dim headlights, and shot front suspension.

MICHAEL VANZALINGEN 
Rating:
5.0

Customer did not leave a comment.

WARNER ROBINSON 
Rating:
1.0

The customer service sucked place was nasty and dirty and I was over charged and when I called back no answer

Clela Gooch 
Rating:
5.0

Keep up the great service great customer service also.

Delshun Campbell 
Rating:
1.0

Customer did not leave a comment.

nicole thomas 
Rating:
2.0

Customer did not leave a comment.

olivia bonner 
Rating:
5.0

Everything was good

CHARMAIN FOX 
No reviews have been submitted for this location.

Additional Services at this Location

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