Customer Reviews for JAAD Enterprise Service
(U-Haul Neighborhood Dealer)

81 reviews

4013 W 5th Ave   Chicago, IL 60624

(773) 287-0344

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(773) 287-0344

4013 W 5th Ave
Chicago, IL 60624

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Helpful and efficient

Lawrence Anderson 
Rating:
1.0

The lock boxes locks were hard to get in. The entry way was dirty with what looks like dirty blankets and trash. I ordered 2 dollies and only received one.

Eliza Campbell 
Rating:
1.0

Very bad experience

tiarra embrey 
Rating:
5.0

Everything was great Excellent customer service

Tracelli Stephens-Rockford 
Rating:
2.0

I was not please with the way things went. When I came to pick up the truck. I was told not to make the reservations for the 1995 truck that he'll take care of me in the morning. when I got there it not the one I wanted to rent. I wanted to rent $19.95 that different truck than I actually asked for request. I had next one which $29.95.

Sharon McFarlin 
Rating:
1.0

Customer did not leave a comment.

Halie Parkinson 
Rating:
5.0

Customer did not leave a comment.

Sylvester Anderson 
Rating:
5.0

Customer did not leave a comment.

Larrecio Gamble 
Rating:
3.0

Customer did not leave a comment.

Renee Dean 
Rating:
2.0

There was nooooo gas at all I barely made it to the gas station and had to fill the truck up. the truck was dirty it had a lot of ants in the middle area

Tanganika Barber 
Rating:
5.0

Continue to do GREAT SERVICE:

Bobbie jean Wallace 
Rating:
4.0

Customer did not leave a comment.

Latrice Dallas 
Rating:
5.0

Customer did not leave a comment.

MARTHA BURTON 
Rating:
3.0

Customer did not leave a comment.

Alezondria Sikes 
Rating:
5.0

Excellent equipment that was slightly dingy for a clean freak like myself. The truck needed windshield wiper fluid and a truck wash that I didn't have the time to do.

Terry Hibbler 
Rating:
2.0

It was concerning leaving the trailer out in the open. No one was there at the time but when I called, he said it was ok to just leave it there. He was the first one I spoke to that had room for the trailer. Many others I called couldn't take it because of space.

Lori Gunderman 
Rating:
2.0

Very sketchy area

Lucia De gregorio 
Rating:
1.0

Customer did not leave a comment.

Joseph Eyanson 
Rating:
1.0

This was the worst experience ever. I highly recommend you NOT use this location. I had movers scheduled for a truck that was not available. When I called the location for assistance, I was told that I was lucky they answered. Needless to say, my move was canceled and I'm still waiting to hear back from the area manager.

Tiffany Bumpers 
Rating:
1.0

Do not send people to this location!!! Or, if you do send people to this location, inform them that it is dangerous. It is not in the best area of Chicago. I was terrified when I arrived to pick up my uhual as there were many people hanging out around the uhual, clearly up to no good. My Uber driver did not let me get out of his car. He got out and got my uhual keys for me- that’s how bad the scene around the uhual facility was. Further, when I quickly got into the uhual, it was poorly maintained, the gas tank was empty and the engine light was on. I also purchased a dolly and there was not a dolly in the uhual. Lastly, I went around 4 pm because I wanted to rent from a uhual representative. The store front was closed (even though I went during store hours) and no one was there to assist me.

Caroline Arnold 
Rating:
1.0

Customer did not leave a comment.

DARRIS GLENN 
Rating:
1.0

I ordered furniture pads and a dolly and they were not provided. As a result, my furniture was scratched in the moving process. I am really unhappy about this as I added the dolly and furniture pads during my reservation. I assumed they were in the truck, but when I got to my apartment, we realized they weren't there. The pick-up location had people struggling with homelessness and drug addiction, which made picking up very uncomfortable.

Sarah Malone 
Rating:
5.0

Very good service

Mohamed Alshaikh 
Rating:
5.0

Great customer service and a very friendly person funny also. 😊 thanks keep up the good work sir.

Fastima Campbell 
Rating:
5.0

Very organized and great deal

Luis Fonseca 
Rating:
3.0

Customer did not leave a comment.

Jesse Clarks 
Rating:
5.0

Customer did not leave a comment.

Mohamed Alshaikh 
Rating:
5.0

Customer did not leave a comment.

mary Love 
Rating:
3.0

Online check out needs to be easier

Montice Parker 
Rating:
5.0

Make sure van is clean

Pamela Turner 
Rating:
5.0

Customer did not leave a comment.

James Robertson 
Rating:
5.0

Very clean truck. Agent was very helpful. We needed to extend our time and he calmly explain to us how to. Will recommend friends and family.

Jena Malone 
Rating:
5.0

Customer did not leave a comment.

Nina Carr 
Rating:
5.0

Customer did not leave a comment.

Certrina Nellom 
Rating:
5.0

Customer did not leave a comment.

georgette barber 
Rating:
5.0

Continue offering the same service to all clients

RAY JOHNSON 
Rating:
5.0

Thank for been so friendly and helpful

Delshun Campbell 
Rating:
5.0

Was treated great at location. Very friendly and courteous. Called me ahead of time if I had any questions or concerns. Thank you.

CHRISTOPHER ARROYO 
Rating:
1.0

It was a horrible place, with lots of drug dealers.

abdollah mohammadi 
Rating:
2.0

I had problems with the mileage being inaccurate as well as the cab being dirty.

Matthew Chandler 
Rating:
5.0

Salesman was excellent from the phone call to the service to pick up the truck. Very satisfied Customer Ray😎👍

RAY JOHNSON 
Rating:
3.0

Customer did not leave a comment.

janine ashely 
Rating:
5.0

Customer did not leave a comment.

Darnell Plain 
Rating:
1.0

Customer Service

Tiffany Chatman 
Rating:
5.0

it was a wonderful experience

Angela Taylor 
Rating:
1.0

The shop was hard to find and was unpleasant to be in. We left with the keys and the next day they called us and said we needed to go back. That if we were technically driving a stolen vehicle because someone didn't ensure our payment method. All in all. I'd use uhaul but recommend not using neighborhood uhaul.

Caroline Carter 
Rating:
5.0

Customer did not leave a comment.

ANGELA MOORE 
Rating:
5.0

Customer did not leave a comment.

DARNIKA CEPHUS 
Rating:
2.0

I got charged double, trying to get refunded for my double charge

Aubrey Pittman-Heglund 
Rating:
5.0

Customer did not leave a comment.

Michael Myatt 
Rating:
3.0

Next time clean the truck so the customer

tawana pope 
Rating:
1.0

Charge to much and I had to call like 10 times for someone to answer do to there was a lock on the uhaul didn’t know the lock code

TEREANA JACKSON 
Rating:
1.0

This particular location needs a lot of work and upgrades inside and out. It was outside it was unrecognizable and inside there was no signs or anything that showed Uhaul services. Also, the Uhaul rep/worker had to come outside, in order for me to see which building they were in. The bottom line is that, this place made me feel very uneasy and uncomfortable because the appearance does not go along with the services they offer. Thanks! Continue to stay blessed, safe, healthy, and wise in JESUS MIGHTY NAME!!! GOD Bless...

FRANCINE TAYLOR 
Rating:
5.0

Everything was just fine and i will tell all my friend and will rent again

Shirley Scott 
Rating:
5.0

Customer did not leave a comment.

Delshun Campbell 
Rating:
5.0

Customer did not leave a comment.

Chinita Pryor 
Rating:
5.0

The employees and service was superb.

tatanisha williams 
Rating:
5.0

Customer did not leave a comment.

HERBERT BROOKS 
Rating:
5.0

Sunday communication thank God I called the office on North Cicero the guy who help me on Sunday went above the young fella help me out a lot

Michael Henry 
Rating:
5.0

Delshun Campbell was excellent to work with. Flexible, helpful, and courteous.

Michael Zatezalo 
Rating:
5.0

Fast, friendly, and efficient service.

Shira Glogower 
Rating:
1.0

I HAVE CALLED CUSTOMER RELATION TO INFORM THEM CONCERNING THE EXPERIENCE THAT TOOK PLACE ON 10/10/2020- THRU 10/13/2020 I HAVE ASKE THAT SOMEONE FROM THE CORP TEAM REACH OUT TO ME CONCERNING THIS MATTER HERE THE NUMBER I CAN BE REACH 773-633-6480 I WILL GIVE THE TEAM ANOTHER 24 HOURS FROM THIS DATE TO TRY TO RESOLVE THIS MATTER WITH ME WITH ANY FURTHER ACTION BEING TAKING PLACES THANKS

RONALD LEVELL 
Rating:
5.0

Customer did not leave a comment.

james southward 
Rating:
5.0

Thank you for good service.

anthony jackson 
Rating:
5.0

The best Hands down Great Costumer Service

MARQUIONNA SLAUGHTER 
Rating:
5.0

Everything is good

Cornelius Harris 
Rating:
5.0

Customer did not leave a comment.

Mark Williams 
Rating:
5.0

Derrick was very professional. He went above and beyond the call of customer service. I would recommend this location to anyone...I AM recommending it. Moving is stressful as it is, his efforts removed all difficulty. I will be using this location again on Sat and Sum.

John Rankin 
Rating:
5.0

Great customer service 👏 keep up the good work.

Delshun Campbell 
Rating:
5.0

The owner was very professional nice guy

Magnolia Norwood 
Rating:
3.0

Derek was very helpful and professional. He called prior to make sure of the pick up location.

Aretha Williams 
Rating:
3.0

I use my cash app and they said I will get my rest of the money back but they haven't send nothing. That's I never just drop off the keys.

Guillermina Mares 
Rating:
5.0

Customer did not leave a comment.

James Luckes 
Rating:
3.0

The service was great! Had no problems.

carl irons 
Rating:
5.0

Customer did not leave a comment.

Daniel Stone 
Rating:
5.0

Customer did not leave a comment.

staria campbell 
Rating:
5.0

Customer did not leave a comment.

Mohamed Ahmed 
Rating:
1.0

Location was not the location reserved but 30 miles farther. The location is a dump, A hole in the wall shared with a Taxi dispatch. The U-Haul employee was not on site and we needed to wait 25 minutes for his arrival. Face mask was worn on the employee's chin, exposing both nose and mouth. Employee was helpful in moving the vehicle that blocked in the rental truck.

Pieter Pos 
Rating:
5.0

The staff was great and friendly and answer all my questions. Would use them again in the future!!!

Juan Aramboles 
Rating:
1.0

Customer did not leave a comment.

Brandon McAdams 
Rating:
1.0

I had to get a more expensive truck because for some reason my reservation was taken away which I couldn't understand. Poor service at this location very poor wouldn't reccomend anyone.

Eric Lesure 
No reviews have been submitted for this location.

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