The website wasn’t much help but the manager was extremely helpful in the process and would recommend him anytime
Alavies C
Customer Reviews for JAAD Enterprise Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a marvelous experience with Delshun Campbell!! He helped in every way from beginning dispatch to resolving a problem! He provided EXCELLENT, QUALITY, TOP FLIGHT SERVICE! USE HIM!
Joseph MMy son and I picked up the truck from this location - W 5th Ave and we felt very nervous and unsafe because of the location and the people around it. I originally booked this truck for the location at Lincoln Park but it was moved to this Garfield location in Chicago. I would not recommend this location to anyone else and I would never go there to pick up the truck.
Krishnan KHelpful and efficient
Lawrence AThe lock boxes locks were hard to get in. The entry way was dirty with what looks like dirty blankets and trash. I ordered 2 dollies and only received one.
Eliza CVery bad experience
tiarra eEverything was great Excellent customer service
Tracelli SI was not please with the way things went. When I came to pick up the truck. I was told not to make the reservations for the 1995 truck that he'll take care of me in the morning. when I got there it not the one I wanted to rent. I wanted to rent $19.95 that different truck than I actually asked for request. I had next one which $29.95.
Sharon MThere was nooooo gas at all I barely made it to the gas station and had to fill the truck up. the truck was dirty it had a lot of ants in the middle area
Tanganika BContinue to do GREAT SERVICE:
Bobbie jExcellent equipment that was slightly dingy for a clean freak like myself. The truck needed windshield wiper fluid and a truck wash that I didn't have the time to do.
Terry HIt was concerning leaving the trailer out in the open. No one was there at the time but when I called, he said it was ok to just leave it there. He was the first one I spoke to that had room for the trailer. Many others I called couldn't take it because of space.
Lori GVery sketchy area
Lucia DThis was the worst experience ever. I highly recommend you NOT use this location. I had movers scheduled for a truck that was not available. When I called the location for assistance, I was told that I was lucky they answered. Needless to say, my move was canceled and I'm still waiting to hear back from the area manager.
Tiffany BDo not send people to this location!!! Or, if you do send people to this location, inform them that it is dangerous. It is not in the best area of Chicago. I was terrified when I arrived to pick up my uhual as there were many people hanging out around the uhual, clearly up to no good. My Uber driver did not let me get out of his car. He got out and got my uhual keys for me- that’s how bad the scene around the uhual facility was. Further, when I quickly got into the uhual, it was poorly maintained, the gas tank was empty and the engine light was on. I also purchased a dolly and there was not a dolly in the uhual. Lastly, I went around 4 pm because I wanted to rent from a uhual representative. The store front was closed (even though I went during store hours) and no one was there to assist me.
Caroline AI ordered furniture pads and a dolly and they were not provided. As a result, my furniture was scratched in the moving process. I am really unhappy about this as I added the dolly and furniture pads during my reservation. I assumed they were in the truck, but when I got to my apartment, we realized they weren't there. The pick-up location had people struggling with homelessness and drug addiction, which made picking up very uncomfortable.
Sarah MVery good service
Mohamed AGreat customer service and a very friendly person funny also. 😊 thanks keep up the good work sir.
Fastima CVery organized and great deal
Luis FOnline check out needs to be easier
Montice PMake sure van is clean
Pamela TVery clean truck. Agent was very helpful. We needed to extend our time and he calmly explain to us how to. Will recommend friends and family.
Jena MContinue offering the same service to all clients
RAY JThank for been so friendly and helpful
Delshun CWas treated great at location. Very friendly and courteous. Called me ahead of time if I had any questions or concerns. Thank you.
CHRISTOPHER AIt was a horrible place, with lots of drug dealers.
abdollah mI had problems with the mileage being inaccurate as well as the cab being dirty.
Matthew CSalesman was excellent from the phone call to the service to pick up the truck. Very satisfied Customer Ray😎👍
RAY JCustomer Service
Tiffany Cit was a wonderful experience
Angela TThe shop was hard to find and was unpleasant to be in. We left with the keys and the next day they called us and said we needed to go back. That if we were technically driving a stolen vehicle because someone didn't ensure our payment method. All in all. I'd use uhaul but recommend not using neighborhood uhaul.
Caroline CI got charged double, trying to get refunded for my double charge
Aubrey PNext time clean the truck so the customer
tawana pCharge to much and I had to call like 10 times for someone to answer do to there was a lock on the uhaul didn’t know the lock code
TEREANA JThis particular location needs a lot of work and upgrades inside and out. It was outside it was unrecognizable and inside there was no signs or anything that showed Uhaul services. Also, the Uhaul rep/worker had to come outside, in order for me to see which building they were in. The bottom line is that, this place made me feel very uneasy and uncomfortable because the appearance does not go along with the services they offer. Thanks! Continue to stay blessed, safe, healthy, and wise in JESUS MIGHTY NAME!!! GOD Bless...
FRANCINE TEverything was just fine and i will tell all my friend and will rent again
Shirley SThe employees and service was superb.
tatanisha wSunday communication thank God I called the office on North Cicero the guy who help me on Sunday went above the young fella help me out a lot
Michael HDelshun Campbell was excellent to work with. Flexible, helpful, and courteous.
Michael ZFast, friendly, and efficient service.
Shira GI HAVE CALLED CUSTOMER RELATION TO INFORM THEM CONCERNING THE EXPERIENCE THAT TOOK PLACE ON 10/10/2020- THRU 10/13/2020 I HAVE ASKE THAT SOMEONE FROM THE CORP TEAM REACH OUT TO ME CONCERNING THIS MATTER HERE THE NUMBER I CAN BE REACH 773-633-6480 I WILL GIVE THE TEAM ANOTHER 24 HOURS FROM THIS DATE TO TRY TO RESOLVE THIS MATTER WITH ME WITH ANY FURTHER ACTION BEING TAKING PLACES THANKS
RONALD LThank you for good service.
anthony jThe best Hands down Great Costumer Service
MARQUIONNA SEverything is good
Cornelius HDerrick was very professional. He went above and beyond the call of customer service. I would recommend this location to anyone...I AM recommending it. Moving is stressful as it is, his efforts removed all difficulty. I will be using this location again on Sat and Sum.
John RGreat customer service 👏 keep up the good work.
Delshun CThe owner was very professional nice guy
Magnolia NDerek was very helpful and professional. He called prior to make sure of the pick up location.
Aretha WI use my cash app and they said I will get my rest of the money back but they haven't send nothing. That's I never just drop off the keys.
Guillermina MThe service was great! Had no problems.
carl iLocation was not the location reserved but 30 miles farther. The location is a dump, A hole in the wall shared with a Taxi dispatch. The U-Haul employee was not on site and we needed to wait 25 minutes for his arrival. Face mask was worn on the employee's chin, exposing both nose and mouth. Employee was helpful in moving the vehicle that blocked in the rental truck.
Pieter PThe staff was great and friendly and answer all my questions. Would use them again in the future!!!
Juan AI had to get a more expensive truck because for some reason my reservation was taken away which I couldn't understand. Poor service at this location very poor wouldn't reccomend anyone.
Eric L