Customer Reviews for J&B Counter Tops LLC
(U-Haul Neighborhood Dealer)

37 reviews

1297 Boyd Farris Rd   Cookeville, TN 38506

(931) 526-6289

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(931) 526-6289

1297 Boyd Farris Rd
Cookeville, TN 38506

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The rating is NOT for J&B Countertops. It's for U-HAUL. Your U-Haul app was terrible and very non-user friendly. We tried for 45 minutes to return this truck and had to call U-haul several times. It was a total waste of our time. I will never rent from U-Haul again.

Suzanne Boone 
Rating:
5.0

They were closed when I returned the truck.

WILLIAM ROBBINS 
Rating:
3.0

We dropped it off after hours I wish we could have had more instructions on how to do so after the facility was closed.

Justin Martinez 
Rating:
5.0

Customer did not leave a comment.

Michael Bernard 
Rating:
5.0

Customer did not leave a comment.

Peter Pasterski 
Rating:
5.0

Customer did not leave a comment.

Joseph Finn 
Rating:
2.0

It took me 75 minutes to get the code to open the lock. I have been a long time customer. Never again! Bye!

Frank Journey 
Rating:
5.0

Customer did not leave a comment.

Timothy Terrillion 
Rating:
3.0

Customer did not leave a comment.

Warren Sekula 
Rating:
5.0

Nice pickup and drop area. Friendly and helpful staff. Pickup was quick and it was the same for the drop off.

Richard Koehl 
Rating:
3.0

Customer did not leave a comment.

Denys Farmer 
Rating:
3.0

Employees or corporate over scheduling was called several times too try and get me to pick up early and drop off early quite annoying. NOT my problem reserved over 4 weeks prior to pick up.Need better scheduling system.

MICHAEL PASTOR 
Rating:
2.0

make what is expected upon returning the equipment. Also, inform how much it will cost. Just because it says 19.95 a day that is definitely not the case. I will not rent Uhaul again.

Pamela Wills 
Rating:
5.0

Miranda was excellent. She went way above expectations. Great attitude and thorough explaining the process and answering questions.

Denver Blackburn 
Rating:
1.0

When dropping off the Uhaul it says to no park the Uhaul in front of entrances. Well the only entrance to the place was locked up and was unable to enter the drop off location. We had already drove an hour to drop it off and topped it off with gas and they was gonna send us back home. Had to call Uhaul for the second time today and waited on the phone about an hour just for them to tell us park it on front of the locked entrance. This was not the pick up or drop off locations fault 100% on Uhaul.

Landen Tallent 
Rating:
5.0

Customer did not leave a comment.

Kenneth Kronberg 
Rating:
5.0

Customer did not leave a comment.

Thomas Vitez 
Rating:
5.0

Customer did not leave a comment.

BEATRIZ LOPEZ BEJARANO 
Rating:
5.0

n/a

JARED ADAMS 
Rating:
5.0

App wouldn't work when returning truck. Had to go through site.

William Russell 
Rating:
5.0

Customer did not leave a comment.

Sandra Dishmon 
Rating:
4.0

More training for the rental staff.

DANA TEEPLE 
Rating:
5.0

Customer did not leave a comment.

KENNETHWAYNE GIBSON 
Rating:
5.0

staff was quick and efficient in handling paper work. In addition, the entire staff was friendly.

Lucien Ladner 
Rating:
4.0

Customer did not leave a comment.

Kenneth Gibson 
Rating:
5.0

Customer did not leave a comment.

Christopher Mcmanus 
Rating:
3.0

Make sure the staff was better trained. Only one person knew how to check us in

RICKY DUNHAM 
Rating:
5.0

Everything was great and Rachelle at J&D Countertops was very helpful and courteous!!

LISA FOUST 
Rating:
3.0

The lady at the front desk did not know how to log us in and they did not have the dolly we ordered. We got relocated last minute to this location and they did not seem prepared for us.

Jacob Parham 
Rating:
5.0

The dolly for car had a tail light out, but the exchanged for a new one right away thx

ARTHUR CRUMP 
Rating:
5.0

Complimentary water, maybe a snack in a goodie bag showing appreciation for the customer.

RONALD WHITAKER 
Rating:
4.0

Lower the price

JIMMIE HESSON 
Rating:
5.0

Customer did not leave a comment.

CHARLES HARE 
Rating:
5.0

Customer did not leave a comment.

ODELL BRASWELL 
Rating:
4.0

Friendly staff. Helped unhook the trailer.

Dennis Duncan 
Rating:
5.0

Customer did not leave a comment.

DENISE STUARD 
Rating:
5.0

The staff was very professional and friendly. I would definitely use them again

SAMEUL BROWN 
No reviews have been submitted for this location.

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