The rating is NOT for J&B Countertops. It's for U-HAUL. Your U-Haul app was terrible and very non-user friendly. We tried for 45 minutes to return this truck and had to call U-haul several times. It was a total waste of our time. I will never rent from U-Haul again.
Suzanne B
Customer Reviews for J&B Counter Tops LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were closed when I returned the truck.
WILLIAM RWe dropped it off after hours I wish we could have had more instructions on how to do so after the facility was closed.
Justin MIt took me 75 minutes to get the code to open the lock. I have been a long time customer. Never again! Bye!
Frank JNice pickup and drop area. Friendly and helpful staff. Pickup was quick and it was the same for the drop off.
Richard KEmployees or corporate over scheduling was called several times too try and get me to pick up early and drop off early quite annoying. NOT my problem reserved over 4 weeks prior to pick up.Need better scheduling system.
MICHAEL Pmake what is expected upon returning the equipment. Also, inform how much it will cost. Just because it says 19.95 a day that is definitely not the case. I will not rent Uhaul again.
Pamela WMiranda was excellent. She went way above expectations. Great attitude and thorough explaining the process and answering questions.
Denver BWhen dropping off the Uhaul it says to no park the Uhaul in front of entrances. Well the only entrance to the place was locked up and was unable to enter the drop off location. We had already drove an hour to drop it off and topped it off with gas and they was gonna send us back home. Had to call Uhaul for the second time today and waited on the phone about an hour just for them to tell us park it on front of the locked entrance. This was not the pick up or drop off locations fault 100% on Uhaul.
Landen Tn/a
JARED AApp wouldn't work when returning truck. Had to go through site.
William RMore training for the rental staff.
DANA Tstaff was quick and efficient in handling paper work. In addition, the entire staff was friendly.
Lucien LMake sure the staff was better trained. Only one person knew how to check us in
RICKY DEverything was great and Rachelle at J&D Countertops was very helpful and courteous!!
LISA FThe lady at the front desk did not know how to log us in and they did not have the dolly we ordered. We got relocated last minute to this location and they did not seem prepared for us.
Jacob PThe dolly for car had a tail light out, but the exchanged for a new one right away thx
ARTHUR CComplimentary water, maybe a snack in a goodie bag showing appreciation for the customer.
RONALD WLower the price
JIMMIE HFriendly staff. Helped unhook the trailer.
Dennis DThe staff was very professional and friendly. I would definitely use them again
SAMEUL B